Microsoft Windows 10 x64 Professional Edition (Build 18363)

Microsoft Corporation Surface Pro 4

iTunes 12.10.5.12
Store Package 12105.12.48001.0
FairPlay 2.14.38
Apple Mobile Device Driver not found.
Bonjour 3.0.0.2 (765.20)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

iTunes Serial Number 00000213962E4B1C

Current user is not an administrator.

The current local date and time is 2020-04-13 02:32:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is supported.
Display scaling 200.00

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.18362.387
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.27810.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.22.27810.0
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.27810.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.22.27810.0
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.27810.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.22.27810.0
c:\windows\system32\msvcp110_win.dll: 10.0.18362.1

**** External Plug-ins Information ****

Bonjour service 3.0.0.2 (765.20) is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {E81E3C5C-FC82-4891-AD1B-30790C55FA7F}

Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 05:00:00 1970

Lease Expires: Thu Jan 1 05:00:00 1970

DNS Servers:

Adapter Name: {0B69B678-696D-4C93-BF02-90ED51508C4E}

Description: Marvell AVASTAR Wireless-AC Network Controller
IP Address: 192.168.1.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Apr 12 22:57:57 2020

Lease Expires: Thu Jan 1 05:00:00 1970

DNS Servers: 192.168.1.1

Adapter Name: {A6F915EC-9596-46BD-BCC2-CD3050DA1887}

Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 05:00:00 1970

Lease Expires: Thu Jan 1 05:00:00 1970

DNS Servers:

Adapter Name: {C58904A9-AFEB-4885-B101-B5DF31336454}

Description: Microsoft Wi-Fi Direct Virtual Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 05:00:00 1970

Lease Expires: Thu Jan 1 05:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2020-04-13 02:31:14.

**** Device Connectivity Tests ****

iPodService not found.

AppleMobileDeviceProcess 474.120.1.8 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.