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Tutorial 4 - Q
Tutorial 4 - Q
Tutorial #4
1. What are the rationales that an organisation wants to outsource its activities or products or
services? Discuss.
4. Explain Joseph M. Juran’s concept on costs of quality. Which is the most important or to be
taken care of most? Why?
6. Should an organisation make or buy its product(s) or service(s)? Explain your answer.