7373%

36%

83%
1. Bain, “Closing the delivery gap,” James Allen, Frederick F. Reichheld,
Barney Hamilton & Rob Markey, 2005.
2. Forrester, “Top Technologies For Your BT Agenda,” Kyle McNabb,
July 29, 2014.
3. PwC, “Breakthrough innovation and growth,” Rob Shelton & David
Percival, September 2013.
Disruption All Around

This Photo by Unknown Author is licensed under CC BY-NC-ND

Disruption Through Operational Transformation

(Business applications;
 Leading Insurance Transformation Programs
Intermediary In Europe

2.5m Improve
policies SERVICE QUALITY

INDEPENDENTLY Enhance
owned CUSTOMER SATISFACTION

300+ BUSINESS ACQUISITIONS Increase

since 1997 EFFICIENCY

4,500 Personnel Support

95 UK locations BUSINESS DEMAND
CHALLENGE BACKGROUND TOOLS IMPACT SUCCESS
Just Eat - Who are we?

2006

11
Just Eat Vision: Creating the world’s greatest food
community
71k restaurant partners 18.2m customers Marketplace growth

Access to a global brand and
leading-edge digital technology
Help SME community flourish
Offer amazing choice – every
taste, every budget and every
meal occasion
Our fast growing, dynamic
marketplace is driven by
secular consumer trends as
people seek greater food
convenience

12
Just Eat UK Market Dynamics
Just Eat 2016 growth
Up £378m to £1,514m
24.8%

Just Eat 2015

Market
£6.1bn Telephone
size1 £3,138m
Domino’s1 51.4%
£950m
15.6%

Others1
£498m
8.2%

13 1. Management estimate of gross merchandise value.

Just Eat: Delivering amazing customer experiences

2006 2012 2016

Restaurant Partners Customers

Restaurant tech benefits: Customer tech benefits:

● Digital invoices ● Saved card
● Driver Management ● Repeat order button
● Order notifications ● ApplePay
● More data ● AndroidPay

14
Just Eat’s transformational change
UK order growth 2009 - 2016
4 Finance systems across 12 markets

Order growth is driving the need to underpin our

business with a scalable ERP solution

Business critical process: Invoicing - paying our 28,000

restaurant partners in the UK.

15
Dynamics 365 Implementation - The Benefits
Finance Team Benefits:
Objective: Enable Business Growth

2006: Just Eat Denmark processed 98K orders a month.

2016: Just Eat UK processes 25k orders in 15 minutes.

Objective: Replace Legacy System

Technology Benefits:

● Faster invoicing: Twice as fast

(from 6 hours in C5 to 2.5 hours in D365).
● Browser based: C5 requires installing -
AX can be accessed anywhere on any device.
● Easily upgradeable, maintainable and supportable.
● Common Platform across markets.
● Scalable and futureproof - enables growth.
16
● Quarterly VAT reporting faster
● Month end Intercompany
● Process Maps built into the system
● Month End Checklist
● Speed of weekly invoicing
● Purchase Orders in the business
Thank you
Customers
• Quick service restaurants
• Retailing
• Educatering and event catering
• Pubs and hotels
Yearend 2017
• 11 branches
• 60,000 B2B customers
• 3,000 unique products
• Over 1 million sales orders
• £195 million turnover
• Move from stores to e-commerce
• Omni channel shopping experience
• Delivery v Collection
• Low value high volume
• Low tech customer base
• Highly competitive market
• Efficient use of data
• Digital transformation
Digital transformation
One of the biggest problems in a modern business is not
having a problem in the first place…
Key business processes
Microsoft Dynamics ecosystem @ JJ

Goods In App Dynamic routing

Call centre
Picking App Vehicle tracking
E-commerce portal
Counting App Mobile delivery App
Mobile ordering App
Summary
• B2B v B2C
• Integrated back office system
• Real-time service information
• Data intelligence to make customers’ interactions
easier
• Open 24/7: flexible service offerings for business
partners
• Single version of the truth
 Dynamics
TV

Microsoft.com