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: Always answer customer calls * Try to solve the issues yourself * (http://10.40.90.70)
Troubleshooting (/index.php?option=com_tags&view=tag&id=3-troubleshooting)
5.Set DNS-in-PC
To improve browsing speed
To avoid page not found errors
6.Disable-WPS in Wireless
In DLink modem it is available in Advanced >wireless>WPS-Disable
In Tp-link it is available in Interface Setup>Wireless>"Use WPS=No"
This setting is very important to get rid of misuse of broadband.
7.a Deactivate-UPNP/CWMP/Tr069
universal plug and play UPNP normally available in "ADVANCED"
To avoid hacking from the internet.
b. Activate 'ACL' in adavanced menu to block modem access via internet
Ask Toolbar
Babylon
Browser Manager
Claro / iSearch
Conduit
Coupon Printer for Windows
Crossrider
Delta Search
Facemoods / Funmoods
iLivid
IncrediBar
MyWebSearch
Searchqu
Web Assistant
To remove all above junkwares use ADWCleaner
(https://www.malwarebytes.com/adwcleaner/ (https://www.malwarebytes.com/adwcleaner/))
10.Install-HOST-file to block advertisements
Available in http://winhelp2002.mvps.org/hosts.htm (http://winhelp2002.mvps.org/hosts.htm)
11.Dslam Line Profile attached to the port (check line rate & SNR before book the case)
Book a case to NiB to change line-profile thro http://10.40.90.70/bbc (http://10.40.90.70/bbc)
/
12.Broadband-PLAN
-Customer may choose a plan from 8Mbps to 24Mbps.
-Customers in old 2/4Mbps plan must be migrated to new PLANs
-Maximum download rate depends on line rate, SNR & BB-plan also.
-Upload depends on ADSL/VDSL modem and ANNEX-M mode.
In Annex-M mode we can go upto 2Mbps upload for ADSL modem.
For VDSL modem it can be upto 24Mbps.
14.TryOtherDSLAM
In some DSLAM http://beta.speedtest.net (http://beta.speedtest.net) will not load fast.
If so check the speed by playing youtube video, if no buffering, speed will be Ok.
If customer not convinced, change the indiactor to some other DSLAM (like sterlite/Huawei etc)
Please note that if speedtest site is full of advertisements, then install Host FILE first.
15.Disable-Apps in Win8/10 -Windows 8 and above installs many apps like weather, news,sports etc
Disable or uninstall these application to avoid interference in browing.
Helpdesk Android
Download Helpdesk App
from MYBSNL.IN (./img/helpdesk30.apk)
" Username
# Password
Remember Me
Log in
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