AudioCodes Live

Enterprise collaboration & voice

as a managed service
for

Microsoft Teams
About AudioCodes
• AudioCodes is a global company with an enduring commitment to the
foundation of all human communications - voice

• We design, develop, deploy and operate advanced unified

communications solutions in partnership with Microsoft

25 100+
Years of 700+ Employees Operating in
Operations Worldwide Countries
About AudioCodes

• Our extensive product range • Our services are available

includes business phones and
meeting room solutions, voice
networking products,
management solutions and value-
added applications, designed for
and certified by Microsoft
globally leveraging physical
presence in major countries and
regions
• Support and operations centres
in Americas, Europe and Asia

66 50
Of Fortune 100 350+ Technical “Follow the Sun”
Top 100 Service Global Service
Use AudioCodes Experts
Providers deploy
Technology Worldwide
AudioCodes
Experience working and developing with Microsoft
OCS 2007 OCS 2007 R2 Skype for Business Teams

Direct Routing
Apps & Call SBA & IP OneBox 365 CloudBond 365
Gateways SBC OVOC
Recording Phones CCE C450HD IPP

Hardware Managed
Remote Implementation Deployment
replacement services
support services services
services

2006 2007 2009 2011 2012 2015 2018

Exchange & LCS Lync Server 2010 Lync Server 2013

Microsoft Teams
Solution Overview
Microsoft Teams - The hub for teamwork in Microsoft 365

Communicate
through chat, meetings & calls

Collaborate
with deeply integrated Office 365 apps

Customize & Extend

with 3rd party apps, processes, and devices

Work with confidence

enterprise level security, compliance, and
manageability

Microsoft Teams
 Communicate through Chat
Communicate across geographies, languages
and organizations
Share information in an open and transparent way with threaded,
persistent channel discussions

Stay in sync with 1:1 or group chats

Communicate across geographies, languages,

and organizations with guest access, federation
and translation

Humanize the workplace – with gifs, stickers, emojis

Available across mobile, desktop, browser, and a wide range of

devices, from headsets to Surface Hub to meeting room devices

Microsoft Teams
 Communicate through Calling
Connect with anyone through Phone System,
Calling Plans, or Direct Routing
Provide software, service and phone lines for each user with
Microsoft Calling Plans

Keep your voice trunks and configure as needed with Microsoft

Direct Routing

Leverage key calling features incl. consultative transfer, voicemail,

delegation, Auto Attendant, & call quality reporting

Future support for Call Park, Group Call Pickup, Shared Line
Appearance, & Location-Based Routing

Microsoft Teams
 Communicate through meetings
Communicate from anywhere with a complete
meeting solution
Stay connected with a complete meeting solution supporting
sharing, video and audio conferencing

Engage in all types of meetings – spontaneous, scheduled,

external and large 1:manys

Get work done faster by having context and content at your

fingertips

Stay in the know with meeting recordings with transcription and

translation, indexed for searching

Join from a range of platforms and devices – incl. desktop,

browser, mobile, and meeting room devices

Microsoft Teams
 Collaborate with integrated Office 365 apps
Quick access to the apps you love
Access your files along with related chats and apps in one
consolidated workspace

Share and co-author Office and other files within the app

Reduce context switching with built in access to Office 365 apps -

SharePoint, OneNote, PowerBI, Planner, Flow and PowerApps

Search across people, files and chats to find what you need –
leveraging intelligence from the Microsoft Graph

Keep the whole team in the loop with email integration and
notifications

Microsoft Teams
 Customize and extend
Personalize your workspace to include the apps
and services you love
Customize your channels by pinning important files, apps or
dashboard for easy reference

Add 3rd party services so the team can quickly access information
when needed

Integrate workflows to simplify processes and accelerate decision-

making

Build integrations to existing business apps with the Teams

developer platform

Empower firstline workers with tools to succeed every day incl.

schedule management

Microsoft Teams
AudioCodes Live Teams
Service Overview
AudioCodes Live Teams Overview

Comprehensive subscription-based managed service

for Microsoft Teams voice
Connected to your Integrated with your Enabling UCC for
Your Business Microsoft Teams existing comms employees at the office
tenant solutions and contracts and on the road

Full managed service

Included as part of the service –
Teams tenant operations, monitoring and support

Setup and on-going operations Customer service for IT professionals

Included as part of the service –
Connectivity solutions

Microsoft
Teams
tenant

Including:
Fax machines, Direct Routing
Door bells,
Elevator phones,
Factory phones
PBX at HQ and Service Provider
Branches existing contracts
Included as part of the service –
Self service portal for Moves/Adds/Changes/DID management
Available with the service - Team productivity in meetings

Comprehensive portfolio of devices for delivering

excellent voice and video quality in small, medium
and large meeting spaces

Coming soon Coming soon

RX10 RX20 RX30 RX50 RXV80

Meeting Speaker Meeting Phone Conference Phone Conference Phone A/V Conference Solution

Monthly price per device applies

Available with the service –
Employee productivity at the office

Full range of business phones with HD voice quality and intuitive

user interface, for every job role and persona

Monthly price per device applies

Available with the service –
Compliance recording

Compliance recording including

voice, video and IMs. Support for
call reports, analytics, tagging and
indexing

Monthly recurring application licensing applies

Available with the service – Click to Call

Click to Call or WebRTC technology

enriches user experience by adding
voice, video and data
communication to an Internet
browsers and mobile applications

Monthly recurring application licensing applies

AudioCodes Live Teams
Pricing Overview
 Pricing Structure

Per user Per device Per meeting device Per VAS per month
per month per month per month (based on application)
(based on volume) (based on model) (based on model)

$3-7(*)
Analog Contact
$9-12(*) add gateway
add $10-45(*) add
AudioCodes
$2(*) per
port

• 36 month contract • Local duties and taxes may apply

• Calculated quarterly • Non recurring set up charges apply per site
• Running on customer infrastructure • Available on AudioCodes cloud at additional cost
(*) PRICE MAY VARY PER COUNTRY
 Professional services included

Planning and Deployment Phase Operation Phase Excluded

Discovery Session 24x7 Global Contact Center and remote technical Office 365
support with online ticketing system
Project management Advanced Hardware Replacement Data networking

Planning and Design 24x7 Remote Monitoring and Alert Notification Firewall and security

Remote configuration
Commissioning and cutover service
Standard Reporting Telephony Service Provider and related services
(calling plans, minutes and support)
Change Configuration Management Microsoft infrastructure products
(Active Directory, Azure ID, Authenticator)
Triage Support

AudioCodes Periodic software upgrades

(as needed)
Configuration Backup and Restore

• AudioCodes helps customers triage service issues, but is not responsible for elements excluded from the scope of service
• Only IT professionals are entitled to service by AudioCodes helpdesk
• Active support contract with Microsoft is required and will be used by AudioCodes for Microsoft support related issues
 AudioCodes Live
Enterprise collaboration & voice
as a managed service
for
Microsoft Teams

Stay in the loop