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Employees must be on time for work.

You have to call your manager if you are going to be late.

Mary doesn’t have to wear business clothes to work. She can wear jeans.

You must not sleep at work. must not to

Students must always follow the rules.

Barbara and Stanley work from home, but they have to email their boss every day.

I don’t have to work late. I always leave at 5:00 p.m.

I can ask him to leave a message if you’re too busy to take his call.
The secretary 
 couldn’t find your email address, so she didn’t send you the file.
We should call the number again because I know they’re in the office until 5:00 p.m.
He won’t leave a message because they never call back.
They 
 can’t postpone the meeting. It must happen today.

My flight has been canceled.


Could
I speak to the manager? g

Do you think he
would
agree if there was a slight change to the itinerary? G

Since you’re going to duty free shop


could
you bring me Swiss chocolate, please? g
Sorry,
could
you please repeat the e-ticket number? g

Would
you like to go on an international flight to Bangkok?

Nicolas is ... a postcard to his mom.

  receiving

  printing

  sending

Currently, Nicolas is in ... and is going to Amsterdam soon.

  Paris

  Montreal

  London

The postcard mostly talks about....

  his fun in Amsterdam

  the airport

  problems with his departure

Nicolas ... his e-tickets while he waited for his flight.

  found

  bought

  lost

It wasn’t a ... international flight to Paris.

  domestic

  direct

Where is the customer?

  in a store

  in a restaurant

  in an office

The customer ... a table for two.

  reserved

  canceled
  didn't reserve

What does the waiter first tell the customer?

  There will be a table in one hour and forty-five minutes.

  There is one table left.

  There are no tables available right now.

A table will be ready in ... .

  forty-five minutes

  half an hour

  30 to 45 minutes

The customers ... .

  will wait for a table

  will not wait for a table

  will maybe wait for a table

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