Hospital value chain analysis

Primary activities
Inbound Admission :
logistic -Emergency Room
-Pay Treatment
-Out-Patient Department
-Admitting
Operations Care :
- Critical evaluation
- Diagnostic tests
-Treatment
-Referral
Outbound Discharge :
logistics -Sent home
-Home Against Medical Advice
-Referred to other health Facilities
Marketing & -Services : Pricing
Sales - Customer service : Patient Satisfaction
- Medical Social Service : Financial Aids
- Insurance
Service -Ambulatory Service
-Monitoring
-Follow-up
-Referral to Wellness Centres
-Health Education
Support activities
Hospital - Board of Director
Administration -Medical Director
-Chief of Clinics
-Chief Nurse
Information -Admitting and Information
Service -Billing and Collection
-Customer Service
-Medical Records Services
-Computer Information Systems
-Health Education and Human Resources
Diagnostic & -Laboratory, Diagnostic Imaging Center and Emergency Medicine
Therapeutic -Physical Therapy, Rehabilitation Medicine, Occupational Therapy,
Services Respiratory Therapy, Medical Psychiatry, Pharmacy, Dietary, Social
Services, Medical Staff and Nursing
Hospital -Property and Centre Supply, Linen Section, Purchasing and
Support Procurement
Services -Housekeeping, Maintenance and Security Services