Test 5 (Units 9-10)

Name: Mark:

Reading Comprehension (20 points)

1 Read the advertisements. Then write T (true), F (false) or DS (doesn’t say) next to the sentences below.
(10 points)

Business Travel Expo

Riverview Exhibition Centre Royal Star Hotel
21st-28th March, 2015
“Best Small Hotel for Business Travellers,”
The travel exhibition that caters to the Business Go Magazine
business world.
Attract new customers and increase your Second Place,
business. Best Spa Travel UK Readers Awards 2012
Listen to talks from experts in the field of
>Business Centre equipped with free wi-fi
business travel. and conference rooms for your business
Meet buyers from large, well-established meetings (up to 10 people).
companies. > Same day laundry service.
Learn about the latest trends in business travel:
> Spa and swimming pool.
booking systems, mobile telecommunications,
hotels, medical assistance, luggage and more. > First class restaurant offering local cuisine.
Over 6,000 visitors from all over the world! >NEW restaurant opening in April 2015
catering for parties of up to 50 people.
For more information go to
www.BusinessTravelExpo.com For guests attending the Business
Travel Expo:
> Special room rates.
Exhibitors: Sign up by 1st November, pay > Free shuttle service to and from the
the deposit and save 15% on booth rental. Riverview Exhibition Centre.

Visit our website for more

Visitors: Register by 1st February and information or give us a call at
save £20 on the registration fee. 234 777 8888.

1. At the Business Travel Expo, visitors can learn about the latest trends in family travel.
2. Over 6,000 visitors come to Business Travel Expo every year.
3. Visitors will pay a higher registration fee if they register after 1st February.
4. The Royal Star is an award-winning hotel.
5. Guests attending the Business Travel Expo pay a special rate for the shuttle service.

2 Complete the sentences. (10 points)

1. The Business Travel Expo is taking place from .
2. To get a cheaper rate, exhibitors should .
3. Royal Star Hotel guests can in the conference rooms.
4. Guests can eat at the hotel restaurant.
5. From April, the Royal Star Hotel will be able to .

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 Test 5: Units 9-10

Vocabulary (50 points)

1 Circle the correct answer. (8 points)
1. Did you pay the telephone voucher / bill / quote this month?
2. Here’s our business card / slogan / catalogue with details of all our products.
3. Who organised / represented / specified last year’s conference?
4. We have a priority / quality / variety of products that you will find useful.
5. Please pay your logo / deposit / booth at the desk.
6. The company is expanding / rescheduling / forwarding their business in India.
7. The food participants / consignees / vendors are at the back of the exhibition hall.
8. The rooms at that hotel are really luxurious / thoughtful / well-established.

2 Match the sentences in A to the responses in B. (8 points)

A B
1. I’m sorry, but the flight to Berlin is fully booked. a. Yes, you should give him a tip.
2. I’d like to make a reservation for tonight, please. b. No, I forgot to take my driving licence.
3. The waiter was very good, wasn’t he? c. Definitely. Here’s mine.
4. We should exchange business cards. d. Our standard rooms start from $99 a night.
5. What are your rates? e. Yes, we had a 24-hour stopover.
6. Have you seen the video clip we made? f. Certainly. For how many people?
7. Did you rent a car when you were on holiday? g. No, but I saw the TV commercial.
8. Did you travel via Rome? h. Can you put me on the waiting list?

3 Match A and B to form phrases. Then complete each sentence with the correct phrase. (10 points)
A B
1. low a. language
2. room b. season
3. body c. ticket
4. seat d. service
5. return e. assignment
1. The restaurant is closed. Let’s call .
2. It’s much cheaper to travel in .
3. I’d like to book a to Milan, please.
4. You can tell from a person’s if he’s interested in the conversation.
5. You can change your up to 24 hours before you fly.

4 The words in bold are in the wrong sentences. Write them next to the correct sentences. (8 points)
1. The plane skills at 11.00 at Terminal 3.
2. I hope the conversation represents more easily than the last time.
3. Our menu lands 25 different flavours of ice cream.
4. The hotel had no passengers for the month of August.
5. What specifications do you need to be successful in business?
6. Mr Brandon always flows the company at the annual exhibition.
7. All features on Flight 363 to Rome are requested to go to Gate 24.
8. The equipment will be made according to the customer’s vacancies.

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 Test 5: Units 9-10

5 Complete the mini-dialogues with the words below. (10 points)

take off w pamphlets w boarding pass w promotional material w renting a car w itinerary w delayed
gate w unlimited mileage w check-in
1. A: Where is the ?
B: The are under the table.
2. A: You’ll need to show your passport at the .
B: What about my ?
3. A: The flight to San Diego is .
B: Do you know when it will ?
4. A: is three hours before the flight.
B: Are you sure? Check your .
5. A: Is it worth from that company?
B: Definitely! They offer .

6 What do the people want? Write the correct phrase next to each sentence. (6 points)
1. “I’d like to eat all my meals at the hotel.” f b
2. “I want a train ticket in one direction only.” o - t
3. “A place to exercise at my hotel.” f c
4. “I need clean clothes.” l s
5. “Rooms for the CEO of our company.” e s
6. “We need somewhere to keep our bags.” s s

Functional Language (10 points)

Circle the correct response.
1. I represent Cosmic Import and Export. 6. The European market is very hot right now.
a. It’s a pleasure to meet you. a. Yes, but I think that is going to change.
b. What do you do there? b. Yes, our sales are doing well there.
c. Both a and b. c. Both a and b.
2. Check-in is two hours before the flight. 7. What are we going to feature on the laptops?
a. Please have your boarding pass ready. a. We’ll put them on the stand.
b. Then we should leave home at 2.30. b. Mainly clips of our advertisements.
c. Both a and b. c. Both a and b.
3. What type of cuisine do you serve? 8. We’re checking out different hotels for a
a. Our head chef is from France. business trip.
b. We serve mainly French food. a. I can recommend the Lotus Hotel on
c. Both a and b. George Street.
4. The direct flight on 22nd July has been cancelled. b. This is a non-smoking area.
a. What about the flight on the 23rd? c. Both a and b.
b. Is there a flight via Rome? 9. Where should we put the giveaways?
c. Both a and b. a. We can display a few on the stand.
5. We’ll need a big banner with the company logo b. They’re under the table, next to the stand.
and slogan. c. Both a and b.
a. I think the marketing department have one. 10. We’ll also need a stand for promotional material.
b. Can you ask them? a. We’ll need the larger size.
c. Both a and b. b. I’ll let the exhibition manager know.
c. Both a and b.

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 Test 5: Units 9-10

Listening Comprehension 6 (20 points)

1 Listen to the conversation. Correct the sentences by changing the words and phrases in bold.
(10 points)
1. Kate’s flight was supposed to take off 12 hours ago.
2. Kate is a technician for Tamcorp.
3. The flight to Toronto is delayed due to technical problems.
4. Mike checks the flights to Toronto on the departure board.
5. Mike paid for his stay in the airport hotel.

2 Listen again and complete the sentences. (10 points)

1. Kate is Tamcorp at a meeting in Toronto.
2. Royal Air is offering passengers .
3. Mike tells Kate that 20 flights to and from Toronto .
4. Mike spent at the airport hotel in Chicago last year.
5. Kate is surprised to hear that Mike is .

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 Tests Answer Key

2 1. priority 5. cargo
2. comments 6. profit
3. Registration 7. follow-up
4. name tags 8. objections
3 1. c 3. h 5. b 7. g
2. e 4. a 6. d 8. f
page 60
4 1. interrupt 6. go over
2. set up 7. trust
3. import 8. introduce
4. compete 9. announce
5. provide 10. avoid
5 1. annual 4. resale
2. worldwide 5. essential
3. discuss 6. greet
6 1. b 2. d 3. e 4. c 5. a
1. friendly tone
2. laser pointer
3. staff meeting
4. light refreshments
5. brainstorming session
Functional Language, page 61
1. b 3. a 5. a 7. b 9. a
2. c 4. b 6. a 8. b 10. c
Listening Comprehension 5
Royal and Adams, good morning.
Susan: 
How can I help you?
Good morning. This is Robert Watkins
Robert: 
from Hills Exports. Can I speak to Dan
Martin, please?
I’m afraid he is unavailable at the
Susan: 
moment. Can I help you?
Well, I’m returning his call. He left me a
Robert: 
message on Friday.
Oh, yes. You’ve got a meeting with Mr
Susan: 
Martin scheduled for Thursday at 2.00
pm.
That’s right.
Robert:
Mr Martin is very sorry, but he has to
Susan: 
postpone the meeting until next week.
That’s OK, but I’m going on holiday
Robert: 
on Wednesday. Can Mr Martin make it
before that?
Would 3.00 on Tuesday suit you?
Susan: 1 1. bill 5. deposit
I can do Tuesday at 3.00, but Monday
Robert: 
at 11.00 would be more convenient for
me. Can Mr Martin make it then?
Just a minute. I’ll check his diary –
Susan: 
Monday, at 11.00. Yes, that should be
fine. See you on Monday. Bye. Have a
good day.
Royal and Adams, good morning,
Susan: 
Susan speaking.
Good Morning. This is John Sullivan
John: 
from Orwell Books. Can I speak to Mr
Stevens, please?
I’m afraid he’s on the other line at the
Susan: 
moment. Shall I put you on hold or
would you like to leave a message?
I’ll stay on the line. It’s quite urgent.
John:
Maybe I can help you.
Susan:
Thank you, but Mr Stevens manages
John: 
our account and I’d prefer to speak to
him.
I understand. Ah... Mr Stevens is off the
Susan: 
phone. I’m putting you through now.
Mr Stevens: Mr Stevens speaking.
Hi. This is John Sullivan. It’s about our
John: 
order. When I last spoke to you – on
Monday – you guaranteed that we
would receive our order by Thursday at
the latest. Well, it’s Friday and we’re still
waiting ...
1 1. unavailable 4. leave a message
2. postpone 5. hasn’t arrived
3. will be on holiday
2 1. He left a message for Robert Watkins.
2. On Monday at 11.00.
3. He was (talking) on the phone.
4. Mr Stevens.
5. On Monday.
5 Units 9-10
Reading Comprehension, page 62
1 1. F 2. DS 3. T 4. T 5. F
2 1. 21st-28th March, 2015
2. sign up by 1st November
3. have business meetings
4. local cuisine
5. cater for parties of up to 50 people
Vocabulary, page 63
2. catalogue 6. expanding
3. organised 7. vendors
4. variety 8. luxurious
2 1. h 3. a 5. d 7. b
2. f 4. c 6. g 8. e

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 Tests Answer Key
3 1. b 2. d 3. a 4. e 5. c
1. room service 4. body language
2. low season 5. seat assignment
3. return ticket
4 1. lands 5. skills
2. flows 6. represents
3. features 7. passengers
4. vacancies 8. specifications
page 64
5 1. promotional material, pamphlets
2. gate, boarding pass
3. delayed, take off
4. Check-in, itinerary
5. renting a car, unlimited mileage
6 1. full board 4. laundry service
2. one-way ticket 5. executive suite
3. fitness centre 6. storage space
Functional Language
1. c 3. b 5. a 7. b 9. a
2. b 4. c 6. c 8. a 10. b
Listening Comprehension 6 , page 65
Excuse me. Are you also travelling to Toronto?
Kate: 
Mike: No, I’m going to New York.
Our flight was supposed to take off at 2.00.
Kate: 
That’s over an hour ago. Do you know why it’s
Mike: 
delayed?
No. But I heard that woman say something
Kate: 
about technical problems. I can’t be late! I’m
representing our company at an important
meeting. Oh ... I’m Kate, by the way.
Mike: I’m Mike. What do you do?
I’m a marketing rep.
Kate: 
Mike: Who do you work for?
Kate: Tamcorp.
Mike: Tamcorp?! Really?
Kate: Yes, I ...
Airport A
 nnouncement:
Passengers on flight JH517 to Toronto are
informed that due to bad weather in Toronto,
departure is delayed. Royal Air apologises for
the inconvenience and is offering passengers
light refreshments. Please show your boarding
pass at the cafeteria next to Gate 24.
They didn’t say when the flight will take off.
Kate: 
Mike: I’ll go online and see what’s happening in
Toronto. Oh, wow. Twenty flights have been
cancelled.
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Kate: Inbound or outbound flights?
Mike: Mmm ... Both!
Kate: Oh, no!
Mike: This happened to me last year. I got stuck in
Chicago for two days!
Kate: Two days! Sounds terrible!
Not really. My company paid for a room in the
Mike: 
airport hotel. I had the executive suite, and the
hotel had a business centre and a great fitness
centre.
Kate: So you did some work and had fun?
Mike: Exactly. It wasn’t so bad!
Kate: What do you do?
Mike: I’m the new CEO at Tamcorp!
Kate: You’re Mike Davenport?
Mike: Yes. And you are?
Kate: Kate Summers.
Mike: It’s a pleasure to meet you, Kate.
1 1. over an hour 4. online
2. marketing rep 5. Mike’s company
3. bad weather
2 1. representing
2. light refreshments
3. have been cancelled
4. two days
5. the new CEO at Tamcorp
6 Units 9-12
Reading Comprehension, page 66
1 1. T 2. T 3. F 4. F 5. DS
2 1. On 28th July at 11 pm.
2. Because they arrived late, their room wasn’t
available. / There were no rooms available.
3. The hotel regulation: guests must pay for the
room in advance if they want the hotel to keep
the room after the expected arrival time.
4. The price was £100 more than the Lotus Hotel.
5. Pay compensation for the trouble and expense.
Vocabulary, page 67
1 1. overtime 5. salary
2. age 6. premises
3. unattended 7. refused
4. rude 8. accompanying
2 1. unpaid leave 5. standard room
2. video clip 6. laundry service
3. fitness centre 7. body language
4. storage space 8. return ticket