1.

Design of good and servies

Ford company
In the ford motor company we see the product are displayed in showroom and
advertising material are given out. The ford comoany design the product acoordingly to the
need of people want from it.
Café
The cafe provides not only the food to its customers but café design its good and services
to provide the dining event in the café during the meal deliver to the customer. The café
always entertain the customer to do the different meal menu and the entertainment in the
café.
2. Quality management

Ford company

The ford motor company do many random test to ensure the quality of its product which the company
giving to its customer. The company quality evaluation also involves data Ford acquires through market
research to identify customer quality expectations.

Café

The café must have to provide quality food ingredients and good suppliers for its product to its
customer. The employees of the café must have engaging personalities to deal with the customer some
of the employess must have the knowledge of music industry because in the café some customer wants
entertainment from the café.

3. Process and capcity design

Café
The process and capacity design at hard rock had developed according to the
development of its activity when the café became the established name the café added
stores with live music and rock concert.
Ford
Ford company continue to improve its capacity by developing new facilities for its
production network such as factories are assigned to produce the specific calculated
demand only.

4. Location strategy
Ford
Ford company hit those regional areas which are highly demand for the car. The
company strategy involves regional production facilities such as the ford factories are in
Germany but dealership of the company is based on those areas which are highly
demanded for the cars.
Café
 Hard rock café hit those areas which are highly demanded for the food. At HARD ROCK
CAFE, When considering a new location, a careful decision making process is used, it
systematically narrows the search from country to city and then specific street corner for
new restaurant
5. Layout design and strategy
Ford
In this layout strategy the ford objective is to maximize the efficiency the workflows
and resources. Ford addresses this objective through automation of production processes
through the use of robotics in the production facilities.
Café
Hard rock restaurant have different layout from layouts design of the company casinos
and hotels. Hard rock café operation mangers apply layout design for efficient workflow in
the limited space available in those facilities.

6. Human resource and job design

Ford
Ford has the number of programs to support human resource capacity and employee
satisfaction. The company confirms to continues improvement and the personal
development in its strategy for its product
Café ‘
Job design in hard rock café are designed based on company standard and sociocultural
characteristics of labour market. Hard rock cafe operations management is focused on
optimizing workers person job fit while making it easy for employees to do their jobs
maximize efficiency
7. Supply chain management
Ford
Ford supply chain management is global and involves company owned production
facilities. The company owned facilities such as those in the Ford River Rouge Complex in
Michigan are a result of Ford backward vertical integration strategy. This strategy
authorizations Ford to control the supply of some of the materials used for manufacturing
its vehicles.
Café
Hard Rock Café supply chain management decisions are based on market demand variety
of suppliers and inventory management costs. For example, the company controls target
supply levels based on current inventory conditions and projected instabilities in market
demand.
8. Inventory management
Ford
Ford inventory management supports just in time manufacturing methods which
require nonstop monitoring to adjust the inventory and minimize its costs. Ford actual
inventory management performance also points to market based inventory decisions. Ford
has changing inventory management practices in different markets.
 Café
Hard Rock Cafe operations management uses demand instabilities and historical records to
predict changes needed in the inventory. The inventory is adjusted according to the
historical record. The strategic objective is to make sure that the inventory levels are
acceptable to maximize the revenues and profits of the business.
9. Scheduling
Ford
In this strategic decision area of operations management, the short-term and middle
schedules of processes and resources are measured. Ford reports these worries through
automated scheduling in its production facilities and semi automated scheduling in its
offices such as corporate offices and regional offices.
Café
Hard Rock Cafe makes decisions in scheduling by calculating current operational
effectiveness. Hard Rock Café operations managers distribute planned schedules to staff
and use their feedback to make adjustments. The adjusted schedules are then useful to
confirm flexibility and spirit of the business.
10. Malntenance
Ford
The goal in this strategic decision area of operations management is to maintain
acceptable business processes to satisfy demand. Ford reports this goal through a
combination of strategies for Human resource and Information Technology and the from
the help of maintenance teams for facilities and other assets.
Café
Maintenance decisions at Hard Rock Cafe are applied based on a reasonable evaluation of
assets and the firm standards. Hard Rock Cafe also has standards and policies on how
maintenance should be conducted with reference to the trainings of maintenance
employees or service providers.