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    9 views1 page

    Post Rapid ID

    Uploaded by

    Monte Carlo

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customer calls

    Operator 18%

    (The Sorting Hats)


    Director

    Call Specific
    Diverted requests

    Associate
    54% Senior Associates

    Resolved Resolved
    Unresolved
    35%
    19%

    Customer
    Ends the
    Call

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