San Juan Bautista Street

Goa, Camarines Sur 4422

09471411368/09663904037
thegreatjicel@gmail.com

JICEL A. ROCKCLIFF

OBJECTIVE Experienced: A Communications graduate with numerous experiences in creative and

journalistic writing and newspaper management. With experience in customer service in a
call center and dealing with clients from different sectors in a government office.

Efficient: Writer, Adept at both oral and written communication.

Fluent: Able to communicate in Bikol, Tagalog and English.

ELIGIBILITY: CIVIL SERVICE PASSER - PROFESSIONAL LEVEL, August 2019 exam

SUMMARY OF  With proven experience providing customer support in busy call center
QUALIFICATIONS environments and customer service representative
 With experience in providing administrative support for a local government unit as
well as dealing with issues of clients with efficiency and accuracy

 Completed 360 hours of internship at a local radio station as news writer and news
reporter with excellent skills in oral and written communication
 Trained in creative and journalistic writing and oral communication as proven by
extensive years of tenure in student publications and the debate society.
 Editor-in-chief (2012-2013), Partido clarion, Official Student Publication of PSU
Laboratory High School
 Staff writer (2014-2015); Managing editor (2015-2016); Literary and feature editor
(2016-2017) of Radiance, Official Student Publication of Partido State University
 Editor-in-chief (2016-2017); Alinawnaw, Official Literary Folio of Partido State
University
OTHER - Excellent written and verbal communication skills.
QUALIFICATIONS - Proficient in Microsoft Office (Word, PowerPoint and Excel)
- Knowledgeable in Adobe Premiere, Lightroom and InDesign
- Attended various seminars and trainings on communication and
journalism
- Patient, passionate, detail oriented, willing to meet challenges and
quickly understanding in new concepts
WORK HISTORY CUSTOMER SERVICE CONSULTANT, SUTHERLAND, PILI, CAMARINES SUR
[AUGUST 7 – OCTOBER 15, 2017]
Answered phone calls and talked to U.S. - based customers regarding the
account’s products and services.
Handled customer inquiries, complaints, requests and other services
Calmed frustrated customers and locate resources for problem resolution
Documented customer interactions as well as ensure that all records are
accurate and up-to-date.
SUPPORT STAFF, MAYOR’S OFFICE, LOCAL GOVERNMENT UNIT OF GOA, CAMARINES SUR
 [MAY 27, 2018 – NOVEMBER 28,2019]
Received and released incoming and outgoing documents to clients
Answered inquiries from clients
Prepared letters, memos and other documents

DILG SECRETARIAT, DILG-GOA MUNICIPAL OPERATIONS OFFICE, LOCAL GOVERNMENT UNIT

OF GOA, CAMARINES SUR
[NOVEMBER 28,2019 – JUNE 17, 2019]
Received and filed documents submitted by Barangay Captains and
Secretaries
Prepared Monthly and Quarterly reports

COMMUNICATION ASSISTANT, CCMF-BIKOL

[JUNE, 2020– PRESENT]
Production of Monthly Newsletter (Writing of articles, Layouting)
Anchor for Radio program
Manages social media accounts
Online content promotion
TRAININGS AND Ayala Young Leaders Congress-BYLD Caravan
SEMINARS June 28, 2014
ATTENDED O'Brien Lib. Multi-Purpose Hall, ADNU, Naga City Camarines Sur

Youth Hours-Year 5-Regional Convention

Nov. 21, 2015
Camarines Sur Polytechnic Colleges, Nabua, Camarines Sur

15th Regional V Tertiary Schools Press Conference

December 9-12, 2014
University of Saint Anthony, Iriga City

Seminar-Workshop on Campus Journalism (2015) - Resource Speaker

PSU Laboratory High School
March 18, 2015

10th Annual Conference of Mass Comm Students in the Philippines

August 26, 2015
Henry Lee Irwin Theater, Ateneo de Manila University

16th Region V Tertiary Schools Press Conference

December 3-5, 2015

Page | 2 JICEL A. ROCKCLIFF

 Eurotel Hotel, Naga City

17th Region V Tertiary Schools Press Conference

November 16-18, 2016
DEBESMSCAT, Mandaon, Masbate City

2-Day Seminar Workshop on Campus Journalism- Resource Speaker

Feb. 24-25, 2017
San Rafael National High School-School for the Arts

El Verde Youth for Climate Action-Magarao Chapter Anniversary-JUDGE

Poster Making, Arts and Crafts design, Photo Contest
November 18, 2017
Magarao Sports Complex
Magarao, Camarines Sur

Training-Workshop on the Formulation of Barangay GAD Plan and Budget for 2019
Facilitator
April 10-12, 2019
CRL Farm, Goa, Camarines Sur
EDUCATION BACHELOR OF ARTS IN COMMUNICATION, PARTIDO STATE UNIVERSITY-MAIN CAMPUS
GOA, CAMARINES SUR, MARCH 2017
REFERENCES EDNA C. NARON
FORMER SANGGUNIANG BAYAN OF GOA SECRETARY
FORMER PRIVATE SECRETARY TO THE MAYOR
09122330897

ANGELINA B. MANGUBAT, LGOO VI

DILG-GOA
09182964368/09952123055

I hereby certify that the above mentioned is true to the best of my knowledge and belief.

JICEL A. ROCKCLIFF
Applicant

Page | 3 JICEL A. ROCKCLIFF