Lwua Citizen's Charter 2020

LOCAL WATER UTILITIES ADMINISTRATION
CITIZEN’S CHARTER
2020
I. Mandate:
The Local Water Utilities Administration, more commonly referred to as

LWUA, was created through PRESIDENTIAL DECREE NO.198, also known as
the “Provincial Water Utilities Act of 1973,” which was signed into law on
May 25, 1973.
LWUA is a Government-Owned and Controlled Corporation (GOCC) with a

specialized lending function mandated by law to promote and oversee the
development of water supply and sanitation systems in provincial cities and
municipalities outside of Metro Manila.
This law authorize LWUA to service Local Water Districts (LWD) through
financial, technical, institutional development and regulatory services.
II. Vision:
Adequate and sustainable safe water and sanitation services (with

Government Guaranteed Funds) in the countryside by CY 2030 through
self -reliant Local Water Districts
III. Mission:
Pursue national government’s goal of universal access to safe water and
sanitation including septage and sewerage management in the countryside
by:
 Developing Local Water Districts into self-sustaining institutions
through financial, technical, institutional development and regulatory
services
 Partnering with other government agencies and institutions
 Sustaining LWUA as a viable and effective organization
1
IV. Service Pledge
LWUA is committed to its mandate to provide safe water and sanitation

services to all households in the countryside through self-reliant and
sustainable Local Water Districts.
To uphold this commitment, we shall:
1. Develop Local Water Districts into self-sustaining institutions

through financial, technical and institutional assistance and
regulatory services;
2. Partner with other government agencies and institutions;
3. Comply with current applicable quality, statutory and legal
requirements;
4. Continually improve operations through regular review and
evaluation of systems and procedures;
5. Attend to all stakeholders who are within the premises of the
agency prior to the end of official working hours and during lunch
break; and
6. Value the feedback of all stakeholders as a source of opportunity
for improvement.
2
TABLE OF CONTENTS
Services Page Number

1. Installation of the Manual-based Commercial Practices 5
System (CPS)
2. Confirmation of Appointments of Local Water District Board 8
of Directors (LWD BOD)
3. Re-Categorization of Local Water District 11
4. Request of Local Water Districts (LWD) for Utilization of 14
Reserve Funds
5. Evaluation and Endorsement to the Department of Budget
and Management (DBM) of the Local Water Districts’ 17
(LWDs) Major Final Output (MFO) and Result-Based
Performance Management System (RBPMS) Results
6. Financial Assistance (P25 Million and below) for Local Water 21
Districts (LWDs)
7. Performance Based Incentive (PBI) for Local Water District 37
Board of Directors
8. Application for Debt Relief Assistance - Suspension (not 40
exceeding P1.5 Million)
9. Application for Clearance to Contract Non-Local Water 43
Utilities Administration (LWUA) Loan
10. Geo-Resistivity Survey per request by Local Water Districts 47
11. Topographic and/or Line & Profile Survey per request by
51
Local Water Districts
12. Well Drilling by Rotary Method Financed by Local Water
55
Districts
13. Review/Endorsement of Local Water District’s (LWD)
Request from the Bangko Sentral ng Pilipinas (BSP) for a
62
Monetary Board Opinion (MBO) on their proposed loan
with Local Water Utilities Administration (LWUA)
14. Processing of Initial Release of Funds to Local Water Districts 65
(LWD)
15. Processing of Succeeding Release of Funds to Local Water 67
Districts (LWD)
16. Release of Funds to Local Water Districts Through Inter-Bank 69
Transfer
3
17. Sale of Bid Documents 71
18. Distribution of Received External-Sourced Documents 73

Addressed To the Administrator
19. Distribution of Received External-Sourced Documents 74
Addressed To Other Units
20. Dispatching Outgoing Documents Outside the Agency Thru 75
Courier Pick-up
Personal Delivery
Postal Mailing
4
1. Installation of the Manual-based Commercial Practices System (CPS)
CPS installation, which is done through on the job-training of water district personnel,
comprises the prescribed system and procedures related to commercial operations
(zoning, meter reading, billing, collection and disconnection); documentation of
transactions (meter reading cards, customer ledger cards); bookkeeping procedures
(setting up of Specialized Books of Accounts and General Ledger/ Subsidiary Ledger); and
the preparation of the Financial Statements (Statement of Condition, Statement of
Financial Operation and Statement of Cash Flow) and other reports (Monthly Data Sheet
and Financial Operating Highlights). The installation is pursuant to Title III, Chapter VI,
Section 62 and Title II, Chapter V, Section 20 of Presidential Decree 198, as amended.
Office or Division: Commercial Practices Systems Division (CPSD)

Classification: Highly Technical (multi-stage process)
Type of Transaction: Government-to-Government (G2G)
Who may avail: Local Water Districts (LWD)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter request/LWD BOD resolution Local Water District (LWD)
(1 copy)
2. Organizational Structure (1 copy) Local Water District (LWD)
3. Approved Plantilla of Position (1 copy) Local Water District (LWD)
4. Latest Financial Statements (1 copy) Local Water District (LWD)
5. Monthly Data Sheet (1 copy) Local Water District (LWD)
6. Other relevant financial records (1 copy Local Water District (LWD)
each)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Stage 1: Processing of Request
1. Send formal letter or 1.1 Review and None 1 hour Deputy
LWD Board of Directors endorse the request Administrator
resolution to LWUA to Technical Institutional
requesting to avail of Assistance Development
Service (IDS)
Commercial Practices Department (TAD)
System (CPS) Department
installation. 1.2 Review and 1 hour Manager
forward the request Technical
to Commercial Assistance
Practices Systems Department (TAD)
Division (CPSD)
5
1.3 Receive request, 2 Hours Division Manager
assess and assign an Commercial
Action Officer Practices Systems
Division (CPSD)
Action Officer
1.4 Prepare letter 1 Day Commercial
reply informing the Practices Systems
status (queuing) of Division
the Client’s request
1.5 Forward letter

reply for review and 2 Hours Division Manager
initial of: Commercial
- Division Practices Systems
Division (CPSD)
Manager (CPS)
Department
- Department Mgr. Manager,
(TAD) 1 Hour Technical
Assistance
Department (TAD)
- DA for IDS Deputy

then for signature 1 Hour Administrator,
of the Institutional
Administrator Development
Service (IDS)
1.6 Review and sign 1 Hour

Administrator
the letter reply
1.7 Receive the 7 Hours Action Officer

signed letter, record Commercial
in outgoing logbook Practices Systems
and forward to Division (CPSD)
Records and
Communication
Division (RCD) for
mailing
Stage 1 of 3 Total 3 Days
6
Stage 2: Prior to Travel to LWD
2. Confirmation from 2.1 Inform the None 1 Day Action Officer
LWD Client thru call, text, Commercial Practices
or email regarding Systems Division (CPSD)
the date of travel,
availability of
documentary
requirements and
staff needed during
the installation
Action Officer
2.2 Action Officer 1 Day Commercial Practices
files for Request for Systems Division (CPSD)
Authority to Travel
Stage 3: Actual Installation at LWD Office (On the job training of LWD personnel)
3. Provide the 3. Install the None 12 Days Action Officer
hardware, data/reports manual-based (CPS) Commercial Practices
that will be needed and Systems Division (CPSD)
ensure the availability
of the staff during the
period of Commercial
Practices System (CPS)
installation.
3.1 Issue a Certificate of 3.1 Receive the General Manager

Appearance to the certificate of Local Water District
Action Officer for the appearance. (LWD)
completion of the CPS or
installation. Officer-in-Charge
(LWD)
GRAND TOTAL 17 Days
7
2. Confirmation of Appointments of Local Water District Board of Directors (LWD
BOD)
LWUA reviews the appointments of LWD BOD pursuant to Presidential Decree No. 198, as
amended, Letter of Instructions No. 744, and LWUA MC No. 005.16.
Office or Division: Utilities Development Division ( UDEV 1, 2, 3 & 4)

Classification: Highly Technical
Type of Transaction: G2G - Government to Government
Who may avail: Local Water Districts (LWDs)
1. Solicitation documents (2 copies) LWD – Board Secretary
2. Nomination documents (2 copies) All known existing and qualified organizations,
associations and institutions
3. Authorization of nominating officer Nominating organization
(2 copies)
4. Transmittal letter of the list of Local Water District – Board Secretary
nominees to the Appointing Authority
(2 copies)
5. Appointment by the Appointing Office of the Authorized Appointing Authority
Authority (2 copies)
6. Updated Bio-data of appointed Appointee
director (2 copies)
7. Certification by the appointee under Appointee
oath that he/she is not a Public Official
nor a government employee (2 copies)
8. Certification of appointee’s bona fide Nominating organization
membership to the nominating
organization (2 copies)
9. Certification of no known LWD – Board Secretary / LGU competent officer
organizations, associations and
institutions (if applicable) (2 copies)
10. Appointment by Substituted Authority Local Water District – Board of Directors
by the Board of Directors (if applicable)
(2 copies)
11. Valid issued ID by the Professional
Regulatory Commission or the
Supreme Court (for Professional
Sector) (2 copies)
8
PERSON
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Submit request for 1.1 Receive None 1 Hour Deputy
the confirmation of documents and Administrator/
board appointments forward to Technical Assistant
with complete Department Office of the
Deputy
documents/ Manager
Administrator
requirements Institutional
Development
Service (ODA-IDS)
1.2 Assess 2 Hours Department
submitted Manager
documents and Water and
forward to the Sanitation Utilities
Development
Division Manager
Department
(WSUDD)
1.3 Examine 4 Hours Division Manager
submitted Utilities
documents and Development
assign to Action Division (UDEV)
Officer
1.4 Evaluate 8 Days Action Officer
submitted Utilities
documents, prepare Development
letter to LWD Division (UDEV)
confirming or
invalidating/nullifyi
ng the
appointment/s;
submit letter to the
Division Manager
1.5 Review result of 4 Hours Division Manager
evaluation and Utilities
endorse letter to Development
the Department Division (UDEV)
Manager
1.6 Review and 2 Hours Department
endorse letter to Manager
the Deputy Water and
Administrator Sanitation Utilities
Development
Department
(WSUDD)
9
1.7 Review and 1 Hour Deputy
endorse letter to Administrator/
the Administrator Technical Assistant
Office of the
Deputy
Administrator
Institutional
Development
Service (ODA-IDS)
1.8 Review and sign 1 Hour Administrator/
letter; and forward Head Executive
to UDEV for mailing Assistant
Office of the
Administrator
(OAD)
1.9 Receive and 1 Hour Division Manager
forward signed Action Officer
letter to the Utilities
Records and Development
Division (UDEV)
Communication
Division for mailing
Total 10 Days
10
3. Re-Categorization of Local Water Districts
Local Water Districts (LWDs) may request for Re-Categorization, evaluation of which is based
on service connections and point-rating system, as provided under the Revised Local Water
District Manual on Categorization, Re-Categorization and Other Related Matters (LWD-
MaCRO), key performance indicators benchmarks per LWUA MC No 006.14, updated per
LWUA MC No. 011.18; and in accordance with Section 2 of Executive Order No. 65, Series of
2012.

Who may avail: All Eligible Local Water Districts (LWDs)
1. Local Water District Board Resolution Local Water District
requesting for Re-Categorization (2 copies)
2. Year-End Financial Statements and Local Water District
Monthly Data Sheet for the past two (2)
years immediately preceding the request
for re-categorization (2 copies)
3. Photocopy of LWUA-WD Joint Savings Depository Bank of LWUA-WD Joint Savings
Account (2 copies) Account
4. Projected Financial and Operating Local Water District
Condition for the next 3 years immediately
following the request for re-categorization
(2 copies)
5. Proposed Plantilla of Personnel (2 copies) Local Water District
6. Proposed Organizational Structure (2 Local Water District
copies)
7. Debt Service Status – Current (1 copy) LWUA Loans Portfolio and Management
Department
FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
re-categorization with documents and Administrator/
complete documents/ forward to Technical Assistant
requirements Department Office of the
Deputy
Manager
Administrator,
Institutional
Development
Service (ODA-IDS)
11
submitted Manager
forward to Division Sanitation Utilities
Development
Manager
Department
(WSUDD)
submitted Utilities
Officer
submitted Utilities
documents, Debt Development
Service Status from Division (UDEV)
Finance
Service/Loans
Department and
prepare letter to
LWD approving the
request (and
Memorandum for
the Administrator
(MFTA), Certificate
of LWD Category,
letter to the
Department of
Budget and
Management
endorsing the LWD
proposed plantilla
of positions) or
letter to LWD
disapproving the
request ; Submit
result of evaluation,
MFTA, Certificate
and/or letter/s to
the Division
Manager
1.5 Review result of 1 Day Division Manager
endorse to the Development
Department Division (UDEV)
Manager letter to
LWD approving
12
request (and MFTA,
Certificate and
letter to DBM)/or
letter disapproving
recategorization
endorse to the Manager
Deputy Water and
Administrator letter Sanitation Utilities
Development
to LWD approving
Department
request (and MFTA, (WSUDD)
Certificate and
letter to DBM)/or
letter disapproving
recategorization
1.7 Review and 2 Hours Deputy
endorse to the Administrator/
Administrator letter Technical Assistant
to LWD approving Office of the
Deputy
request (and MFTA,
Administrator,
Certificate and
Institutional
letter to DBM)/or Development
letter disapproving Service (ODA-IDS)
recategorization
MFTA, Certificate of Head Executive
LWD Category Assistant
and/or letter/s; Office of the
Administrator
and forward to
UDEV for mailing
1.9 Receive and 2 Hours Division Manager
forward signed Action Officer,
Certificate and/or UDEV
letter/s to the
Records Division for
mailing
Total 15 Days
13
4. Request of Local Water Districts (LWD) for Utilization of Reserve Funds
The LWUA grants authority for the Local Water Districts (LWD) to tap into its LWUA-WD Joint
Savings Account (JSA) for Reserves Fund to finance urgent capex for
rehabilitation/improvement of water supply service, cover O&M expenses or pay for loan
obligations with LWUA during emergency situation.

Who may avail: Local Water Districts (LWDs) with Reserves Fund in a JSA with Local
Water Utilities Administration (LWUA)
1. Board Resolution requesting for Utilization Local Water District (LWD)
of JSA Reserves Fund (2 copies)
2. Written justification or situationer report LWD
for utilization of reserves (2 copies)
3. Photocopy of passbook of existing LWUA- Depository Bank of LWUA-WD Joint Savings
WD Joint Savings Account (JSA) with Account
updated LWUA-WD Signatory (2 copies)
4. Latest Monthly Data Sheet and Financial LWD
Statement (2 copies)
5. Approved POW if utilization is for LWD
calamities or for rehabilitation of water
supply system (2 copies)
6. Board Resolution committing to replenish LWD
the amount withdrawn as agreed upon
between parties (2 copies)
7. Withdrawal Slip (3 copies) Depository Bank of LWUA-WD Joint Savings
Account
utilization of JSA documents and Administrator,
Reserves fund with forward to Technical Assistant,
complete documents Department Administrative
Assistant
requirements Manager
Office of the
Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
14
1.2 Assess 1 Hour Department
submitted Manager
documents and Water &
forward to the Sanitation Utilities
Development
Division Manager
Department
(WSUDD)
submitted Utilities
Officer
submitted Utilities
prepare Division (UDEV)
Memorandum for
the Administrator
(MFTA); Submit
result of evaluation
and MFTA to the
Division Manager
endorse MFTA to Development
Manager
1.6 Review and 1 Hour Department
endorse MFTA to Manager
Development
Department
(WSUDD)
endorse MFTA to Administrator/
Office of the
Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
MFTA; and forward Head Executive
to UDEV for Assistant
preparation of Office of the
Administrator
letter
15
1.9 Receive signed 1 Hour Division Manager
MFTA; forward to Utilities
Action Officer for Development
preparation of Division (UDEV)
letter
1.10 Receive signed 1 Hour Action Officer
MFTA, prepare Utilities
letter and Development
withdrawal slips; Division (UDEV)
submit letter and
withdrawal slips to
the Division
Manager
1.11 Review and 1 Hour Division Manager
endorse letter to Utilities
the Department Development
Manager; sign Division (UDEV)
withdrawal slips as
the authorized
signatory
1.12 Review and 1 Hour Department
Development
Department
(WSUDD)
1.13 Sign letter and 1 Hour Deputy
send to UDEV for Administrator/
mailing Technical Assistant
Office of the
Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
letter and signed Utilities
withdrawal slips to Development
Division (UDEV)
the Records Division
for mailing
Total 7 Days
16
5. Evaluation and Endorsement to the Department of Budget and Management
(DBM) of the Local Water Districts’ (LWDs) Major Final Output (MFO) and
Result-Based Performance Management System (RBPMS) Results
The concurrence of the DBM to the results of the of evaluation of the LWDs Major Final Output
and Result-Based Performance Management System (RBPMS) is part of the overall evaluation
of the LWDs eligibility to a top-up bonus system called the Performance-Based Bonus (PBB).

Who may avail: PBB Participating Local Water Districts (LWDs)
1. Letter requesting evaluation of Major Final Local Water District (LWD)
Output ( MFO) and grant of Performance-
Based Bonus (PBB) (2 copies)
2. Duly accomplished Form A (2 copies) LWD
3. Duly accomplished Form A-1 (2 copies) LWD
4. Duly accomplished Form 1.0 (2 copies) LWD
5. Annual Report LWD
6. Year-End Financial Statements and LWD
Monthly Data Sheets (2 copies)
7. Approved Water District Operating Budget LWD
(2 copies)
8. Various Certifications (2 copies each):
 PNSDW Compliance
 24/7 Water Supply LWUA-Water Quality & Laboratory Division
 Customer Satisfaction/ Acted against LWD
complaints LWD
 Positive Net Balance in the Ave. Net
Income for twelve (12) months LWD
 Adequacy and Reliability of Service
LWD
9. Results-Based Performance Management Development Academy of the Philippines (DAP)
System (RBPMS) Result (2 copies) Website
17
Stage 1: Major Final Output (MFO) Evaluation
1. Submit letter 1.1 Receive None 1 Hour Deputy
requesting evaluation documents and Administrator/
of MFO and grant of forward to Technical Assistant
PBB to its Officers and Department Office of the
Deputy
Employees with Manager
Administrator,
complete documents/ Institutional
requirements Development
Service (ODA-IDS)
submitted Manager
Development
Manager
Department
(WSUDD)
1.3 Examine 1 Day Division Manager
submitted Utilities
Officer
1.4 Prepare PBB 12 Days Action Officer
Evaluation Sheet; Utilities
Evaluate and Development
process the Division (UDEV)
submitted Physical
Targets and
Accomplishment
and submit to
Division Manager
1.5 Review and 3 Hours Division Manager
send electronic mail Action Officer
to LWD regarding Utilities
status of MFO Development
Division (UDEV)
evaluation cc LWUA
RCD
18
Stage 2: Endorsement of the MFO Evaluation and Result-Based Performance Management
System (RBPMS) Result to the DBM
2.1 Check None 1 Hour Action Officer
Development Utilities
Academy of the Development
Philippines (DAP) Division (UDEV)
website for
complete posting of
Result-Based
Performance
Management
System (RBPMS)
2.2 Prepare signed 1 Hour Action Officer
evaluated PBB Utilities
Evaluation Sheet Development
with attachment of Division (UDEV)
RBPMS Result;
submit to Division
Manager
2.3 Review result of 1 Day Division Manager
endorse PBB Development
Evaluation Sheet to Division (UDEV)
Department
Manager
2.4 Review and 1 Day Department
endorse to the Manager
Deputy Water and
Development
Department
(WSUDD)
2.5 Review and sign 4 Hours Deputy
PBB Evaluation Administrator/
Sheet; and forward Technical Assistant
to the UDEV for Office of the
Deputy
mailing
Administrator,
Institutional
Development
Service (ODA-IDS)
forward signed PBB Action Officer
Evaluation Sheet to Utilities
the Records Division Development
Division (UDEV)
for mailing to the
DBM
19
2.7 Send electronic 1 Hour Division Manager
mail to LWD Action Officer
regarding Utilities
endorsement of Development
Division (UDEV)
PBB evaluation
Sheet to the DBM
cc. LWUA RCD
20
6. Financial Assistance (₱25 Million and below) for Local Water Districts (LWDs)
Pursuant to the Local Water Utilities Administration (LWUA) mandate as a specialized lending
institution (PD 198, as amended), LWUA reviews requests of LWDs for financial assistance
(₱25.0 Million and below) to ascertain the technical and financial viability of the proposed
water supply and sanitation development/improvement projects.
Office or Division: Utilities Development Division (UDEV); Engineering Service (ES); Loans
and Water Rates Department (LWRD); and Financial Service (FS)
Who may avail: All Local Water Districts (LWDs)
1. LWD Board Resolution requesting Local Water District (LWD)
Financial Assistance to include
commitment to settle the cancellation
fee, if withdrawn anytime
2. Program of Work (components and LWD
amounts)
3. One-year historical and 10-year LWD
projected cash flow
4. LWUA Approved POW, Profile/Project
LWUA / Engineering Service (ES)
Description and Tables
5. Year-end Reports of previous-year MDS
and Audited (if available) Financial LWD
Statements with Audit Observation
Memo/s (if any) and Latest MDS and
Financial Statements for the current
year
6. Assumption Sheet containing
explanations/bases of the projections in LWD
the 10-year projected cash flow.
7. 5-year Business Plan and/or LWD-Board LWD
approved CAPEX Program
8. LWD Approved Budget for current year LWD
9. Details and Contract Agreement of
Purchased Water/Bulk Supply, if LWD
applicable
10. Commitment to Fund Project LWUA/Financial Services (FS)/ Treasury
Department (TD)
11. Loan Records LWUA / FS/Loans Portfolio Management
Department (LPMD)
21
12. LWD Board Resolution
Committing to Shoulder a Minimum of LWD
10% Equity, if applicable
13. LWD Prepared Technical Proposal with LWD

project Description and Cost Estimates
14. Required data: LWD
a. Existing water supply system
b. Existing Number of
Connections/Barangay/Category
(Domestic, Commercial &
Institutional)
c. Average Consumption /Category
d. Current Operations and
Maintenance Cost
e. Projected Annual Service
Connections/Barangay/Category
(Domestic, Commercial &
Institutional)
15. Detailed plans/maps of existing water LWD
supply system
16. Map of the proposed expansion area LWD
generated from Google map
17. Certification of water source LWD
(groundwater or surface water) as to
its quantity and water quality
18. Approved loan per Memorandum for Loans and Water Rates Department (LWRD),
the Administrator LWUA
19. Approved Program of Work Planning Division (PD), Engineering Service
(ES)/LWUA
20. Project Profile Planning Division (PD), Engineering Service
(ES)/LWUA
21. Certificate of Availability of Funds Budget and Fund Management Division, Treasury
Department/LWUA
22. LWD Board Resolution Authorizing the LWD
General Manager to sign the FAC.
23. Photocopy of General Manager or LWD
LWD representative’s valid
Government issued ID.
22
Stage 1: Preparation of Assessment Report
financial assistance documents and Administrator/
with complete forward to Technical Assistant
documents/requiremen Department Office of the
Deputy
ts for the preparation Manager
Administrator,
of Assessment Report
Institutional
Development
Service (ODA-IDS)
submitted Manager
Development
Manager
Department
(WSUDD)
submitted Utilities
Officer
submitted Utilities
documents, UDEV Development
monitoring reports Division (UDEV)
and prepare
Assessment Report;
Submit to the
Division Manager
with brief
memos/transmittal
of Assessment
Report to
Engineering Service
(ES);and LWD
request, Business
Plan, MDS, FS, Cash
Flow and
Assumption Sheet
to the Loans and
Water Rates
Department (LWRD)
23
1.5 Review and 4 Hours Division Manager
endorse Utilities
Assessment Report Development
and brief memos to Division (UDEV)
the Department
Manager
endorse Manager Water
Assessment Report and Sanitation
and brief memos to Utilities
Development
the Deputy
Department
Administrator (WSUDD)
1.7 Review and sign 1 Hour Deputy
Assessment Report Administrator
and brief memos; Office of the
return to WSUDD Deputy
Administrator,
for transmittal to ES
Institutional
and to LWRD Development
Service (ODA-IDS)
1.8 Transmit LWD 2 Hours Department
request, POW, Manager
Assessment Report, Water and
MDS to Engineering Sanitation Utilities
Development
and LWD request,
Department
Business Plan, MDS,
(WSUDD)
FS, Cash Flow and
Assumption Sheet Division Manager
to LWRD and Action Officer
Utilities
Development
Division (UDEV)
24
Stage 2: Program of Work (POW) Preparation (For Expansion/with Existing Source/Pinpointed
Source).
2.1 Receive and Refer to Table 1 Day Engineering Service
of Engineering (ES) Water Supply
endorse letter with Charges
attached documents Sanitation Planning
to concerned unit and Design
Department
(WSSPDD) Planning
Division (PD)
2.2 Evaluate the said 1 Day Action Officer
documents as to the Planning Division
completeness of the (PD)
required documents
2.3 Validate WD- 10 Days Action Officer
prepared technical Planning Division
proposal and all (PD)
submitted
documents by
communicating with
the WD thru phone
or email
2.4 Prepare POW 5 Days Action Officer
based on the Planning Division
Approve In-Place (PD)
Cost and submit to
PD for review
2.5 Review and 1 Day 2 Hours Planning Division
endorse POW (PD), Water Supply
approval Sanitation Planning
and Design
Department
(WSSPDD)
Engineering Service
(ES)
2.6. Approve POW 1 Day Head Executive
and endorse to Assistant (HEA)/
ODA-ES Administrator
Office of the
Administrator
(OAD)
2.7 Receive approved 3 Hours Engineering Service
POW and transmit to (ES),Water Supply
Action Officer Sanitation Planning
and Design
Department
(WSSPDD)
25
Planning Division
(PD),
2.8 Prepare Brief 1 Hour Action Officer
Memo re: Planning Division
transmitting (PD)
approved POW to
DD/LWRD and submit
to PD
2.9 Endorse Brief 2 Hours Planning Division
Memo with attached (PD), Water Supply
documents to Sanitation Planning
concerned units and Design
Department
(WSSPDD)
Engineering Service
(ES)
Stage 2 of 5 Total 20 days
Stage 2.1 : Program of Work Preparation (With Source Development)

2.1 Submit Letter of 2.1.1 Receive and Refer to Table 1 Day Engineering
of Engineering
Intent and/or Board endorse the letter Service (ES), Water
Charges
Resolution requesting with attached Supply Sanitation
for Technical/Financial documents to Planning and
Design
Assistance with concerned unit
Department
attached documents as (WSSPDD)
prescribed in the Planning Division
Checklist (PD),
2.1.2 Evaluate the 1 Day Action Officer
said documents as to Planning Division
the completeness of (PD)
the required
documents
2.1.3 Validate WD- 10 Days Action Officer
prepared technical Planning Division
proposal and other (PD)
documents by
communicating with
the WD thru phone
or email
2.1.4 Prepare Brief 2 Hours Action Officer
Memo requesting Planning Division
Geo-Resistivity (PD)
Survey to TSD and
submit to PD
2.1.5 Endorse Brief 1 Hour Planning Division
Memo to concerned (PD), Water Supply
unit Sanitation Planning
26
and Design
Department
(WSSPDD)
2.1.6 Conduct Geo- 20 Days Technical Support
Resistivity Survey Division (TSD)
and prepare report
with recommended
site
2.1.7 Receive the 1 Hour Action Officer
geo-resistivity report Planning Division
with recommended (PD)
well site
2.1.8 Prepare POW 5 Days Action Officer
based on Approved Planning Division
In Place Cost and (PD)
submit to PD for
review
2.1.9 Review and 1 Day Planning Division
endorse POW for (PD), Water Supply
approval to OAD Sanitation Planning
and Design
Department
(WSSPDD)
Engineering Service
(ES)
2.1.10 Approve 1 Day Head Executive
POW and endorse to Assistant (HEA)/
ODA-ES Administrator
Office of the
Administrator
(OAD)
2.1.11 Receive and 1 Hour Engineering Service
transmit approved (ES) Water Supply
POW to concerned Sanitation Planning
unit and Design
Department
(WSSPDD) Planning
Division (PD)
2.1.12 Prepare Brief 1 Hour Action Officer
Memo re: Planning Division
transmitting (PD)
approved POW to
DD/LWRD and
submit to PD
27
2.1.13 Endorse Brief 2 Hours Planning Division
Memo with attached (PD), Water Supply
documents to Sanitation Planning
concerned LWUA and Design
Department
units
(WSSPDD)
Stage 2.1 of 5 Total 40 Days
28
Stage 3: Conduct of Financial Evaluation
3.1 Receive /review None 3 Hours Department
approved POW and Manager/
Tables from ES and Division Manager
endorse to Action Loans and Water
Rates Department
Officer
(LWRD)
3.2 Perform 8 Days Action Officer
Financial Evaluation Loans and Water
(FE); request for Rates Department
Commitment to (LWRD)
Fund project from
LWUA Financial
Service/Treasury
Department;
prepare letter
asking LWD
concurrence to FE
or letter denying
LWD request for
financial assistance;
Submit to Division
Manager
3.3 Review FE and 2 Hours Department
endorse letter to Manager/
the Deputy Division Manager
Administrator Loans and Water
Rates Department
(LWRD)
Office of the
Deputy
Administrator,
Institutional
Development
Service (IDS)
3.5 Review and sign 1 Hour Administrator
letter; forward to Head Executive
LWRD for mailing Assistant
Office of the
Administrator
(OAD)
29
3.6 Forward signed 1 Hour Administrative
letter to the Assistant
Records Division for Loans and Water
mailing Rates Department
(LWRD)
30
Stage 4: Approval of Request for Financial Assistance (P25 Million and Below)
4 . LWD submit the 4.1 Review None 3 Hours Department
signed FE (and Board documents and Manager
Resolution on Equity endorse to Action Division
contribution, if Officer Manager
Loans and Water
applicable)
Rates Department
(LWRD)
4.2 Prepare 1 Day Action Officer
Memorandum for Loans and Water
the Administrator Rates Department
(MFTA) (LWRD)
4.3 Review MFTA 2 Hours Division Manager
and endorse to the Loans and Water
Department Rates Department
Manager (LWRD)

endorse MFTA to Manager
the Deputy Loans and Water
Administrator Rates Department
(LWRD)
endorse MFTA to Administrator,
Office of the
Deputy
Administrator,
Institutional
Development
Service(ODA-IDS)
4.6 Act on the 1 Hour Administrator
proposal and Head Executive
return approved Assistant (HEA)
MFTA and Office of the
Administrator
attachments to
(OAD)
LWRD
4.7 Prepare letter 2 Hours Department
to LWD and Manager
forward memos Division Manager
furnishing copy of Loans and Water
Rates Department
the approval
(LWRD)
documents to
LPMD/FS, CMD/ES Action Officer
as reviewed by
concerned LWRD
Managers
31
endorse letter to Administrator,
Office of the
Deputy
Administrator,
Institutional
Development
Service(ODA-IDS)
4.9 Sign the letter 1 Hour Administrator
and forward to Head Executive
LWRD for mailing Assistant
Office of the
Administrator
(OAD)
4.10 Forward Administrative
signed letter to the 1 Hour Assistant
Records Division for Loans and Water
mailing Rates Department
(LWRD)
32
Stage 5. Preparation of Financial Assistance Contract
5.1 Receive Application 1 Hour Administrative
and Assistant 1
documents of the Processing
loan approval from Fee for all Department
LWRD and record to loans granted Manager
at the rate of Loans Portfolio
the LPMD logbook. ½ of 1% of the Management
Forward to the approved loan
amount with
Department
Department (LMPD)
floor and
Manager, for ceiling rates
instruction. set at
P500.00 and
P10,000.00
respectively
5.2 Forward loan 1 Hour Division Manager
approval together Loans Portfolio
with the documents Management
to the concerned Department
(LMPD)
Division Manager for
monitoring, then to
the assigned Action
Officer for
appropriate action.
5.3 Assign Loan 1 Hour Action Officer
Account Number (LA LMPD
No.) and record the
approved loan in the
LPMD Logbook.
5.4 Secure 1 Hour Action Officer
Project ID for the LMPD
newly approved loan
to the Cost
Accounting Division,
needed to Loan Data
entry in the Billing
and Collection
System (BCS).
5.5 Draft the FAC 1 Day Action Officer
and forward to the LMPD
Division Manager
upon completion of
the following:
a. encode the
necessary
loan
information
33
in the BCS.
b. print loan
data checklist
c. generate
projected
amortization
schedule
5.6 Review draft FAC 1 Hour Division Manager
and its requirements LMPD
if in order and
ensures that the
necessary loan data
are entered in the
BCS. Return to the
Action Officer if
complete, to finalize
the FAC and if with
error for editing.
After editing the
Action Officer and
the Division
Manager put their
initial on the lower
right corner of the
FAC.
5.7 Print the FAC 1 Hour Action Officer
in one (1) set. LMPD
5.8 Forward 1 Hour Division Manager
Account Information
Sheet (AIS) to
Bookkeeping and
Financial Recording
Division for the
creation of
Subsidiary Ledger
5.9 Forward 1 Hour Division Manager
Brief Memo to Legal LMPD
Department
together with the
printed one (1) set
of FAC and the
documentary
requirements, after
initial by the Action
Officer and Division
Manager.
34
5.10 Endorse the 2 Hours Department
FAC to the Deputy Manager
Administrator for LMPD
Financial Service for
notation.
5.11 Receive one 1 Day Legal Department
(1) copy of FAC for
initial review by the
Legal Department.
5.12 If found in 1 Hour Legal Department
order, Legal
Department shall
return the one (1)
copy of FAC to LPMD
for printing in six (6)
sets for final review.
5.13 Edit the FAC 3 Hours Action Officer
and print in six (6) LMPD
sets.
5.14 Forward 1 Day Office of the
Brief Memo to Legal Administrator
Department thru the
Office of the
Administrator (OAD)
the six (6) sets of
FAC for final review.
5.15 Ensure the 1 Day Legal Department
correctness of the
edited FAC.
5.16 Return the 1 Hour Legal Department
FAC to LPMD, per
Brief Memo from
the Legal
Department thru the
OAD, that the edited
FAC is ready for
signing by the LWD.
5.17 Inform LWD 1 Day Department
re: FAC signing here Manager
at LWUA thru a LMPD
letter signed by the
Department
Manager after initial
by the Action Officer
and the Division
Manager.
35
5.18 Record the 1 Hour Administrative
letter to the Assistant
Outgoing Logbook LMPD
and forward to
Records and
Communication
Division.
36
7. Performance-Based Incentive (PBI) for Local Water District Board of Directors
The LWUA approval serves as an authority to grant compensation in the form of Performance-
Based Incentive (PBI) for entitled Board of Directors of Local Water Districts (LWDs), per
Section 9 of Executive Order No. 65, Series of 2012.

Who may avail: Board of Directors of Local Water Districts who are eligible for the grant
of Performance-Based Incentive (PBI)
1. Board Resolution requesting for the grant Local Water District (LWD)
of PBI (2 copies)
2. Photocopy of letter of authorization to LWD, LWUA
grant PBB for LWDs Officers and
Employees (2 copies)
3. Duly Accomplished Certification of LWD
Eligibility of Individual Appointive
Directors (IAD) – PBI Form 1 (2 copies)
4. Duly accomplished IAD Attendance Form LWD
for the whole year (signed by the Board
Secretary) – PBI Form 2 (2 copies)
5. Duly accomplished validation on the grant LWD
of PBI for Board of Directors – PBI Form
(2 copies)
6. Duly Notarized Certification by the Board LWD
Secretary that the LWD BODs complies
with the following: (2 copies each)
 No vacancy for more than three (3)
months
 IAD has not been found guilty of
administrative and/or criminal case
 Rendered at least eleven (11) months of
aggregate services for the year of
entitlement
 Attended at least one (1) policy making
seminar
7. Certificate of attendance to Policy-Making LWD
Seminar of each eligible Board of Directors
(2 copies)
8. Certificate of Availability of Funds (CAF) LWD
(2 copies)
37
9. Board of Directors’ Minutes of Meeting LWD
(2 copies)
10. LWUA letter of BOD Appointment in LWD, LWUA
conformance with PD 198, as amended
(2 copies)
11. LWUA approved BOD Per Diem (2 copies) LWD, LWUA
authority to grant PBI documents and Administrator,
for the Board of forward to Technical Assistant,
Directors with complete Department Office of the
Deputy
documents/requiremen Manager
Administrator,
ts
Institutional
Development
Service (ODA-IDS)
1.2 Assess 1 Hour Department
submitted Manager
documents and Water Utilities
forward to the Development
Department
Division Manager
(WSUDD)
1.3 Examine 4 hours Division Manager
submitted Utilities
Officer
submitted Utilities
documents, prepare Development
letter to LWD Division (UDEV
approving/disappro
ving request ;
submit letter to the
Division Manager
endorse letter to Development
Manager
Development
Department
(WSUDD)
38
Office of the
Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
letter; and forward Head Executive
to UDEV for mailing Assistant
Office of the
Administrator
(OAD)
1.9 Receive and 2 Hours Division Manager
letter to the Utilities
Records Division for Development
Division (UDEV)
mailing
Total 7 Days
39
8. Application for Debt Relief Assistance - Suspension (not exceeding P1.5
Million)
Requests for Debt Relief Assistance extended to LWD by way of Suspension of Debt Service
Billings/Payments (Interest, Principal and Penalties) for an amount not exceeding P1.5 Million,
for approval of the Administrator.
Office or Division: LWRD-Divisions 1, 2, 3, and 4

Type of Transaction: G2G – Government to Government
1. LWD Board Resolution Requesting for
Debt Relief Assistance with committed LWD
best-effort payment, if possible
2. Situation Report of the District's
Operation & Debt Servicing LWD
Predicament
1. Submit request with 1.1 Review Deputy
complete documents/ documents and Administrator
requirement endorse to LWRD None 1 Hour Technical
Managers Assistant
(ODA-IDS)
1.2 Review Division Manager
documents and Department
2 Hours
endorse to Action Manager
Officer (LWRD)
1.3 Review and
Prepare
Memorandum for
Action Officer
the Administrator 4 Days
(LWRD)
(MFTA) and endorse
to the Division
Manager
1.4 Review MFTA
and endorse to the Division Manager
Department 2 Hours
(LWRD)
Manager
40
1.5 Review
FE/memo proposal Department
and recommend 2 Hours Manager
approval and submit (LWRD)
to DA-IDS
1.6 Review Deputy
FE/memo proposal Administrator
and recommend Technical
approval to the Assistant
Office of the
Administrator 1 Hour Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
1.7 Review and act Administrator
on the proposal Head Executive
Assistant
1 Hour Office of the
Administrator
(OAD)
1.8 Prepare Letter
to LWD and furnish Action Officer
copy of approval to Division Manager
Department
LPMD/IFS and
4 Hours Manager
WSUDD/IDS as Loans and Water
recommended by Rates Department
concerned LWRD (LWRD)
Managers
1.9 Review letter Deputy
and endorse to the Administrator
Administrator for Office of the
action Deputy
1 Hour Administrator,
Institutional
Development
Service (ODA-IDS)
1.10 Sign the letter
1 Hour Administrator
of approval
1.11 Forward signed Administrative
letter to the Records Assistant
and Communication 1 Hour Loans and Water
Division for mailing Rates Department
(LWRD)
TOTAL 6 Days
41
ACRONYMS:
CFP- Cash Flow Projections
DA-IDS – Deputy Administrator for Institutional Development Service
ES-Engineering Service
FE- Financial Evaluation
FS- Financial Statements
GM – General Manager
HEA – Head Executive Assistant
KPI – Key Performance Indicators
LWUA – Local Water Utilities Administration
LWD – Local Water District
LWRD- Loans and Water Rates Department
LWRD Division 1 – Regions 1, 2, 3 and CAR
LWRD Division 2 – Regions 4A, 4B, and 5
LWRD Division 3 – Regions 6, 7, and 8
LWRD Division 4 – Regions 9, 10, 11, 12, 13, and BARMM
LPMD – Loans Portfolio Management Department
LR – LWUA Representative
MDS-Monthly Data Sheet
OAD – Office of the Administrator
SLR-Status of Loans Receivables
UDEV – Utilities Development
WSUDD – Water and Sanitation Utilities Development Department
MFTA – Memorandum for the Administrator
42
9. Application for Clearance to Contract Non-Local Water Utilities Administration
(LWUA) Loan
Evaluation of the Local Water District’s (LWD’s) capability to contract non-LWUA loan including
compliance to relative LWUA policies pursuant to Section 62 of Presidential Decree 198, as
amended.
Office or Division: LWRD-Divisions 1, 2, 3, and 4

Classification: Highly technical
1. LWD BOD Resolution Requesting Clearance
to Contract a Non-LWUA loan stating the Local Water District (LWD)
following:
a) Purpose of loan
b) Chosen bank with the most
advantageous loan terms and conditions
2. Program of Work (POW) LWD

3. Three (3) Proposals from banks/ financial Proponent Banks/Financial Institutions
institutions indicating the terms/tenor of the LWD
loan including amortization schedule
4. Previous three (3)-year actual cash flow
statements LWD
5. Three (3) years cash flow projection LWD
6. Debt Service Status LWUA – Financial Service (FS)/Loans Portfolio

Management Department (LMPD)
1. Submit request with 1.1 Review None 1 Hour Deputy
complete documents/ documents and Administrator,
requirements forward to LWRD Technical
Assistant
Office of the
Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
43
1.2 Review 4 Hours Department
documents and Manager
assign to Action Division Manager
Officer Loans and Water
Rates Department
(LWRD)
1.3 Perform 7 Days Action Officer
Financial Evaluation Loans and Water
(FE) and prepare Rates Department
Memorandum for (LWRD)
the Administrator
MFTA)and endorse
to Division Manager
1.4 Review 4 Hours Division Manager
FE/Memo proposal Loans and Water
and endorse to Rates Department
Department (LWRD)
Manager
1.5 Review 4 Hours Department

FE/Memo proposal, Manager
recommend Loans and Water
approval and submit Rates Department
(LWRD)
to ODA IDS
1.6 Review 2 Hours Deputy

FE/Memo and Administrator,
recommend Technical
proposal to the Assistant
Office of the
Administrator
Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
1.7 Review and act 1 Hour Administrator/
on the proposal Head Executive
Assistant
Office of the
Administrator
(OAD)
1.8 Prepare letter to REVIEW 4 Hours Action Officer
LWD with notice of FEE (0.20% Division Manager
subsequent review of loan Department
fee and send Brief to amount) Manager
44
LPMD re approved Loans and Water
Clearance as Rates Department
reviewed by (LWRD)
concerned LWRD
Managers
1.9 Review letter 2 Hours Deputy
and endorse to the Administrator
Administrator for Office of the
action Deputy
Administrator,
Institutional
Development
Service (ODA-IDS)
1.10 Sign the letter 1 Hour Administrator
of approval
1.11 Forward signed Administrative
letter to the Records 1 Hour Assistant
Division for mailing Loans and Water
Rates Department
(LWRD)
REVIEW
FEE (0.20%
GRAND TOTAL 10 Days
of loan
amount)
45
ACRONYMS:
BOT – Board of Trustees
CFP- Cash Flow Projections
DA-IDS – Deputy Administrator for Institutional Development Service
ES-Engineering Service
FE- Financial Evaluation
FS- Financial Statements
GM – General Manager
HEA – Head Executive Assistant
KPI – Key Performance Indicators
LWUA – Local Water Utilities Administration
LWD – Local Water District
LWRD- Loans and Water Rates Department
LWRD Division 1 – Regions 1, 2, 3 and CAR
LWRD Division 2 – Regions 4A, 4B, and 5
LWRD Division 3 – Regions 6, 7, and 8
LWRD Division 4 – Regions 9, 10, 11, 12, 13, and BARMM
LPMD – Loans Portfolio Management Department
LR – LWUA Representative
MDS-Monthly Data Sheet
OAD – Office of the Administrator
PH – Public Hearing
SLR-Status of Loans Receivables
UDEV – Utilities Development
WSUDD – Water and Sanitation Utilities Development Department
46
10. Geo-Resistivity Survey per Request by Local Water District
Geo-Resistivity Survey. Resistivity is a geophysical survey method that involves electrical

measurements carried out on the ground surface to determine the depth and thickness
of the underlying resistivity layers. Geo-resistivity survey is a study of possible location
of groundwater well field. LWUA provides geo-resistivity survey to Client Water
Districts who want to avail this service for projects funded by other financial
institutions.
Office or Division: Technical Support Division(TSD)/Water Supply/Sanitation Planning &

Design Department (WSSPDD)
Type of Transaction: G2G
Who may avail: Planning Division (PD), Local Water Districts (LWD)
1. Letter requesting the conduct of geo- Utilities Development Division (UDEV)
resistivity survey
2. WD Board Resolution supporting the UDEV
request
3. Letter of Conformance (LOC) for the Local Water District (LWD)
geo-resistivity survey
4. Board Resolution supporting the letter Local Water District (LWD)
of conformance
5. Proof of Initial Payment Accounts Management Division (AMD), Loans
Portfolio Management Department (LPMD
6. Proof of Final Payment Accounts Management Division (AMD), Loans
Portfolio Management Department (LPMD)
Stage 1: Securing an Agreement
1. Send letter- 1.1 Receive and 2 Hours Engineering Service
requesting the conduct endorse request to (ES), Water Supply
of geo-resistivity survey concerned unit Sanitation Planning
and Design
Department
(WSSPDD),
Technical Support
Division (TSD)
1.2 Prepare Cost 2 Days Assigned Engineer
Proposal and Technical Support
Conformance letter Division
and submit for
review
47
1.3 Review the 3 Hours Technical Support
Proposal & Division (TSD) ,
Conformance letter Water Supply
and endorse to OAD Sanitation Planning
and Design
for approval
Department
(WSSPDD),
Engineering Service
(ES)
1.4 Approve the 1 Hour Head Executive
Proposal & Assistant (HEA)/
Conformance letter Administrator
and endorse to ES Office of the
Administrator
(OAD)
1.5 Receive and 1 Hour Engineering Service
transmit the (ES), Water Supply
approved proposal Sanitation Planning
and Conformance and Design
Department
letter to concerned
(WSSPDD),
unit
Technical Support
Division (TSD
1.6 Transmit the 1 Hour Assigned Engineer
approved Proposal Technical Support
& Conformance Division
letter to RCD for
mailing
Stage 2: Concurrence by the Local Water District of the LWUA Cost Proposal and
Conformance letter
1. Send Letter of 1.1 Receive and 4 Hours Engineering Service
Conformance and endorse the signed (ES), Water Supply
Board Resolution LOC to concerned Sanitation Planning
unit and Design
Department
(WSSPDD),
Technical Support
Division (TSD)
1.2 Receive and 4 Hours Geo-Survey Team
endorse the signed Leader,
LOC to AMD Technical Support
Division (TSD)
Stage 2 of 4 Total 1 Day
48
Stage 3: Payment by the Local Water District of the Agreed Fees and Conduct of Geo –
Resistivity Survey
1. Send Notification 1.1 Receive and Agreement 3 Hours Engineering Service
per (ES), Water Supply
for Initial Payment endorse notification Conformance
to concerned unit Letter Sanitation Planning
and Design
Department
(WSSPDD),
Technical Support
Division (TSD)
1.2 Travel 5 Days Team Leader
preparation for geo- Geo-Survey Team
survey team and Technical Support
notify WD for the Division (TSD)
travel (thru
email/phone)
2. Assist LWUA 2.1 Conduct geo- 7 Days* Geo-Survey Team
Survey Team resistivity survey, 12 Technical Support
sounding points Division (TSD)
2.2 Process raw 5 Days Assigned Engineer
data and Initial data Technical Support
analysis to Division (TSD)
determine well field
2.3 Final 5 Days Assigned Engineer
preparations to Technical Support
Complete Geo- Division (TSD)
resistivity Report
2.4 Review and 5 Hours Technical Support
endorse report to ES Division (TSD),
Water Supply
Sanitation Planning
and Design
Department
(WSSPDD),
Engineering Service
(ES)
2.5 Approve and 3 Hours Engineering Service
return the report to (ES), Water Supply
TSD Sanitation Planning
and Design
Department
(WSSPDD),
Technical Support
Division ( TSD)
2.6 Inform WD of 1 Hour Assigned Engineer
completion of
Report thru
email/phone.
49
2.7 Prepare Brief 1 Hour Assigned Engineer
Memo to AMD of
completion of
Report and transmit
to TSD
2.8 Endorse Brief 3 Hours Technical Support
Memo to AMD for Division (TSD)
final payment Water Supply
Sanitation Planning
and Design
Department
(WSSPDD),
Engineering Service
(ES)
*Includes 2 days travel time
Stage 4: Final Payment and Submittal of Geo-Resistivity Report
1. Send Notification of 1.1 Receive and 3 Hours Engineering Service

final payment transmit notification (ES), Water Supply
of final payment to Sanitation Planning
TSD and Design
Department
(WSSPDD),
Technical Support
Division ( TSD)
1.2 Print final 4 Hours Assigned Engineer,
Geo survey Report Technical Support
for mailing Division
1.3 Email soft 1 Hour Assigned Engineer,
copy and transmit Technical Support
hard copy of Final Division
Report to RCD for
mailing
50
11. Topographic and/or Line & Profile Survey per Request by Local Water
District
Topographic and line and profile survey are usually conducted when the water source is
spring and/or the terrain is rolling. This survey is conducted to determine land
elevations for any land/site development project and to determine locations of land
features and routes of pipelines. LWUA provides geo-resistivity survey to Client Water
Districts who want to avail this service for projects funded by other financial
institutions.
Office or Division: Technical Support Division/Water Supply/Sanitation Planning &

Design Department
1. Letter requesting the conduct of Utilities Development Division (UDEV)
topographic or line & profile survey
2. LWD Board Resolution supporting the UDEV
request
3. Letter of Conformance (LOC) for the Requesting Water District
topographic or line & profile survey
4. LWD Board Resolution supporting the Requesting Water District
letter of conformance
5. Proof of Initial Payment Accounts Management Division (AMD), Loans
6. Proof of Final Payment Accounts Management Division (AMD), Loans
Agreement per Engineering Service
1. Send letter 1.1 Receive and conformance
2 Hours
requesting the endorse request to letter (ES), Water Supply
conduct of concerned unit Sanitation Planning
topographic or line and Design
Department
& profile survey
(WSSPDD),
with LWD Board Technical Support
Resolution Division ( TSD)
1.2 Prepare Cost 2 Days Line Survey Team
Proposal and Leader
Conformance letter Technical Support
and submit for Division (TSD)
review
51
1.3 Review and 3 Hours Technical Support
endorse proposal to Division (TSD),
OAD for approval Water Supply
Sanitation Planning
and Design
Department
(WSSPDD),
Engineering Service
(ES)
1.4 Approve 1 Hour Head Executive
Proposal and Assistant (HEA)/
endorse to ES Administrator
Office of the
Administrator
(OAD)
transmit approved (ES), Water Supply
proposal to Sanitation Planning
concerned unit and Design
Department
(WSSPDD),
Technical Support
Division ( TSD)
1.6 Transmit the 1 Hour Line Survey Team
approved proposal Leader
to RCD Technical Support
Division
Stage 2: Concurrence by the Local Water District of the LWUA Cost

Proposal and Conformance letter
1. Send Letter of 1.1 Receive and 4 Hours Engineering Service
Conformance (LOC) and endorse signed LOC (ES), Water Supply
LWD Board Resolution and LWD Board Sanitation Planning
Resolution and and Design
Department
endorse to
(WSSPDD),
concerned unit
Technical Support
Division ( TSD)
1.2 Endorse 4 Hours Line Survey Team
signed LOC to Leader
Accounts Technical Support
Management Division (TSD)
Division (AMD)
52
Stage 3: Initial Payment by the Local Water District of the Agreed Fees and Conduct of
Topographic Line & Profile Survey
1. Notify for the 1.1 Receive and 3 Hours Engineering Service
Initial Payment endorse the (ES), Water Supply
notification on the Sanitation Planning
initial payment to and Design
Department
concerned unit
(WSSPDD),
Technical Support
Division ( TSD)
1.2 Travel 5 Days Line Survey Team
preparation for Line Leader
Survey Team and Technical Support
notify LWD for the Division (TSD)
travel thru
phone/email
2. Assist LWUA Survey 2.1 Conduct 9 Days* Line Survey Team
Team topographic or line
& profile survey
2.2 Analyze and 15 Days Line Survey Team
plot data of the said Leader
Agreement Technical Support
survey per
Division (TSD)
conformance
2.3 Inform LWD letter 1 Hour Line Survey Team
of the completion of Leader
survey plans Technical Support
Division (TSD)
2.4 Prepare and 4 Hours Technical Support
endorse Brief Memo Division (TSD)
to AMD of Water Supply
completion of Sanitation Planning
and Design
survey plans and
Department
transmit to AMD for (WSSPDD),
final payment Engineering Service
( ES)
*Note:
1. Line & Profile survey depends on the length of the transmission and distribution line to be
covered.
2. Average of 1 km/day for off-road survey and 4 km/day on- road survey.
3. Includes 2 days travel time (to and from office).
53
Stage 4 – Final Payment and Submission of Survey Plans
1. Notify for the 1.1 Receive 3 Hours Engineering Service

final payment notification and (ES), Water Supply
endorse to Sanitation Planning
concerned unit and Design
Department
(WSSPDD),
Technical Support
Division ( TSD)
1.2 Print Survey 1 Day 4 Hours Line Survey Team
Plans/Drawings Leader
Technical Support
Division (TSD)
1.3 Email soft 1 Hour Line Survey Team
copy to LWD and Leader
transmit survey Technical Support
plans to RCD for Division (TSD)
mailing
Stage 4 of 4 - Total 2 Days
54
12. Well Drilling by Rotary Method Financed by the LWD
LWUA provides well drilling services to Client Local Water Districts through its in-house well
drilling unit. Requests are accepted depending on the availability of the LWUA Well Drilling
Unit’s equipment and manpower. The project shall be fully financed by the requesting Local
Water District (LWD)

1. Letter requesting for well drilling Local Water District (LWD)
2. LWD Board Resolution supporting the Local Water District (LWD)
request
3. Letter of Conformance (LOC) for the Local Water District (LWD)
well drilling
4. LWD Board Resolution supporting the Local Water District (LWD)
letter of conformance
5. Proof of 1st Payment Local Water District (LWD)
6. Fund thru Check for Deposit Cash Division (CD) /Treasury Department
7. Signed Letter of Introduction to LBP Wells Construction Division (WCD)
1. Send letter- 1.1 Receive and 2 Hours Engineering Service
requesting the conduct endorse request to (ES), Construction
of well drilling concerned unit Management
Department
(COMD), Well
Construction
Division (WCD)
1.2 Prepare 2 Days Assigned Engineer,
Letter of Proposal Well Construction
(LOP) with Bill of Division (WCD)
Quantities (BOQ)
and Conformance
letter and submit for
review
1.3 Review the 3 Hours Well Construction
LOP, BOQ & Division (WCD),
Conformance letter Construction
and endorse to OAD Management
Department
for approval
(COMD),
Engineering Service
(ES)
55
1.4 Approve the 1 Hour Head Executive
LOP, BOQ & Assistant (HEA)/
Conformance letter Administrator
and endorse to ES Office of the
Administrator
(OAD)
transmit the (ES), Water Supply
approved proposal Sanitation Planning
and Conformance and Design
Department
letter to concerned
(WSSPDD),
unit
Technical Support
Division ( TSD)
1.6 Transmit the 1 hour Assigned Engineer,

approved Proposal Well Construction
& Conformance Division (WCD)
letter to RCD for
mailing
Stage 2: Concurrence by the Local Water District and Processing of Release of Funds
Agreement per Engineering Service
1. Send Letter of 1.1 Receive and conformance
2 Hours
Conformance (LOC) endorse the signed letter (ES), Construction
and LWD Board LOC to concerned Management
Resolution and copy unit Department
(COMD), Well
of initial payment
Construction
Division (WCD)
1.2 Receive 2 Days Assigned Engineer,
signed LOC and Well Construction
prepare and submit Division (WCD)
to WCD for review
the Memorandum
for the
Administrator
(MFTA) requesting
approval of the
following:
a. Well Drilling
POW
b. Release of Cash
Component of the
project to the Special
Disbursing Officer
(SDO)
c. Office Order (OO)
designating a Special
56
Disbursing Officer
d. Opening of Joint-
Savings Account
(JSA) with SDO and
COMD as signatories
e. Letter of
Introduction to Land
Bank of the
Philippines (LBP) on
the opening of
project bank
account.
1.3 Review and 5 Hours Well Construction
endorse the MFTA Division (WCD),
with attached Construction
documents to Management
Department
Financial Service for
(COMD),
review and
Engineering Service
evaluation (ES)
1.4 Evaluate MFTA Financial Service
with attached
documents prior to
approval of
Administrator
1.5 Approve MFTA 1 Hour Head Executive
with attached Assistant (HEA)/
documents and send Administrator
back to ODA-ES Office of the
Administrator
(OAD)
1.6 Receive and 2 Hours Engineering Service
endorse approved (ES), Construction
MFTA with attached Management
documents to Department
(COMD), Well
concerned unit
Construction
Division (WCD)
1.7 Receive the 1 Hour Assigned Engineer
approved MFTA and Well Construction
send the OO to RCD Division
for numbering
1.8 Prepare CIS for 1 Hour Assigned Engineer
Release of Fund for Well Construction
Operation together Division
with Approved
MFTA, POW, OO of
57
SDO and copy of
initial payment and
endorse to WCD for
review
endorse CIS with Division (WCD),
attached documents Construction
to ODA-ES for Management
Department
approval
(COMD),
1.10 Approve CIS 2 Hours Deputy
and endorse to Administrator,
Financial Service Engineering Service
Stage 3: Conduct of Well Drilling
1. Release fund thru 1.1 Receive Special Disbursing
check for deposit check for deposit Officer (SDO), Well
Agreement
and open a project per Construction
bank account conformance Division (WCD)
letter
1.2 Prepare the 5 Days Well Drilling Team,
equipment, Well Construction
materials and Division
logistic supply of the
project and file
travel for the well
1.3 File for official
travel and
communicate with
WD re travel of Well
Drilling Team thru
email/phone
2. Assist LWUA Well 2.1 Mobilize well 3 Days1 Well Drilling Team,
Drilling Team drilling team from Well Construction
office to project site Division
2.2 Site 9 Days Well Drilling Team,
preparation Well Construction
Division
2.3 Drill initial 2 Days Well Drilling Team,
hole and installation Well Construction
of conductor casing Division
2.4 Drill pilot 15 Days2 Well Drilling Team,
hole Well Construction
Division
2.5 Borehole 7 Days Well Drilling Team,
logging and well Well Construction
design Division
58
2.6 Reaming of 15 days Well Drilling Team,
pilot hole Well Construction
Division
2.7 Installation 5 Days Well Drilling Team,
of casings and Well Construction
screens and Division
centralizers
2.8 Install gravel 3 Days Well Drilling Team,
pack materials Well Construction
Division
2.9 Conduct of 12 Days Well Drilling Team,
surging and bailing, Well Construction
water jetting and Division
airlifting
2.10 Conduct 8 Days Well Drilling Team,
pumping tests Well Construction
consist of Constant Division
Discharge, Step
Drawdown and
Recovery Tests
2.11 Well 3 Days Well Drilling Team,
completion that Well Construction
includes installation Division
of gravel pipe,
cement grouting and
well cap
2.12 Equipment 3 Days Well Drilling Team,
boom down and site Well Construction
restoration Division
2.13 Pack up of 1 Day Well Drilling Team,
materials and Well Construction
equipment Division
2.14 Demobilize 3 Days1 Well Drilling Team,
equipment, tools, Well Construction
materials and crew Division
2.15 Prepare 1 Day Drilling Engineer,
Certificate of Well Construction
Completion and Division
Project Turn Over
(CCPTO) with the
following
documents:
a. Final Well
Design with
borehole logging
results and strata
59
description;
b. Test pumping
results;
c. Water
Quality Analysis; and
d. Final Billable
Cost
and submit to WCD
for review
endorse CCPTO with Division (WCD),
attached documents Construction
for approval Management
Department
(COMD),
Engineering Service
(ES)
2.17 Approve and 1 Day Head Executive
endorse CCPTO with Assistant (HEA)/
attached documents Administrator
to ES Office of the
Administrator
(OAD)
2.18 Receive and 3 Hours Engineering Service
endorse CCPTO with (ES), Construction
attached documents Management
to concerned unit Department
(COMD), Well
Construction
Division (WCD)
2.19 Transmit 1 Hour Drilling Engineer,
CCPTO with Well Construction
attached documents Division (WCD)
to RCD for mailing
60
Notes:
1
Mobilization time depends on the location of the project:
Destination Time (days)
Within Luzon mainland 3
Luzon Islands (regions 4B & 5) 4
Visayas 5
Mindanao 6
2
Drilling of pilot hole depends on the soil formation and penetration rate per day as detailed below:
Penetration Rate
Type of Soil Formation
(meter/day)
Soft to medium non-losing 10
Soft to medium with minimal losing formation 5
Medium to hard formation, non-losing 4
Hard 2
Very Hard 1
61
13. Review/Endorsement of Local Water District’s (LWD) Request from the
Bangko Sentral ng Pilipinas (BSP) for a Monetary Board Opinion (MBO) on
their proposed loan with Local Water Utilities Administration (LWUA)
Pursuant to Bangko Sentral ng Pilipinas (BSP) Circular No. 926 Series of 2016, the Local Water
Districts (LWD) are required to submit its written request to BSP for MBO on their proposed
loan with LWUA. Said request must be duly endorsed by LWUA as the Lending Institution and
signed by the authorized representative. LWUA, thru the Loans Portfolio Management
Department (LPMD) reviews the LWD’s submitted Request for MB Opinion to ensure the
completeness and correctness of the loan information prior to submission to the BSP.
Office or Division: Accounts Management Division 1, 2 & 3/LPMD

Classification: Simple
Type of Transaction: G2G-Government to Government
Who may avail: Local Water District (LWDs)
using Bangko Sentral ng Pilipinas (BSP’s )
Prescribed Forms:
1. Request Letter for Monetary Board Opinion Requesting Local Water District (LWD)
(Annex 1A)
2. Board Resolution approving the proposed Requesting Local Water District
loan, its purpose, terms and conditions
(Annex 2A) or Corporate Secretary’s
Certificate on the corresponding Board Requesting Local Water District (LWD)
Resolution (Annex 3A) Requesting Local Water Distict (LWD)
3. List of Outstanding Loans (Annex 4A) (Note: Bangko Sentral ng Pilipinas Prescribed
4. Post Borrowing Report, if applicable (Annex Forms are downloadable from BSP’s website:
5A) www.bsp.gov.ph/downloads/Regulations)
62
1. Submit to Local 1.1 Receive and log 1 Hour Administrative
Water Utilities the received Assistant/
Administration the documents, then Loans Portfolio
Request Letter to forward to Management
Department
Bangko Sentral ng Department
(LPMD)
Pilipinas (BSP) for Manager
Monetary Board
Opinion (MBO)
accompanied by the
required documents.
1.2 Review the 1 Hour Department
documents and Manager
assign to the Loans Portfolio
concerned Division Management
Manager Department
(LMPD)
Division Manager,
1.3 Forward to 1 Hour Loans Portfolio
assigned Action Management
Officer. Department
(LMPD)
1.4 Evaluate and 1 Day, 5 Hours Action Officer

check completeness Loans Portfolio
Management
of the documents
Department
and correctness of (LMPD)
the loan
information
indicated therein. If
found complete and
compliant, affix
initial on the
Request Letter
(below the name of
the Deputy
Administrator for
Financial Service)
then forward to
Division Manager
for review.
63
1.5 Review the 3 Hours Division Manager
processed Loans Portfolio
documents; affix Management
initial and forward Department
(LMPD)
to Department
Manager.
Department
1.6 Review and affix 2 Hours Manager
initial. Loans Portfolio
Management
Department
(LMPD)
1.7 Approve and 2 Hours Deputy

sign the Request for Administrator
Finance Service
Monetary Board
Opinion (MBO)
1.8 Log the signed 1 Hour Administrative

Request for Assistant
Monetary Board Loans Portfolio
(MB) Opinion with Management
attached required Department
documents, then (LMPD)
route to the
Records and
Communication
Division (RCD) for
mailing to the
requesting LWD.
TOTAL: None 3 Days
64
14.Processing of initial release of fund to Local Water Districts (LWD)
This covers payment for the initial release of funds to WD’s for the implementation of locally
funded projects.
Office or Division: Transaction Processing Division (TPD)

Who may avail: Water Districts (WDs)
1. Claims Information Sheet (CIS) Construction Management Division (CMD)

2. Approved Memo for the Administrator CMD
Including all attachments
3. Reviewed liquidation documents CMD
4. Approved POW CMD
5. Detailed Cost Estimate CMD
6. Project Implementation Schedule CMD
7. FAC/MOA Loans Portfolio Management Department
(LMPD)
8. LWD Board Resolution Requesting Local Water District
Release of Funds
9. Certificate of Availability of Funds Budget and Fund Management Division (Budget)
(CAF)
10. Monetary Board Opinion (MBO) Local Water District
11. LWD Board resolution requesting the Local Water District
release of funds thru interbank transfer
12. Liquidation of previous release of Local Water District
funds (if applicable):
a. Transmittal letter duly received by
COA
b. Certification of Liquidation and
Accounting of Transferred Funds
c. Statement of Account and Status of
Liquidation
d. Summary of Expenses (SOE)
e. Physical Accomplishment Report
(PAR)
65
1. Submit the request 1. Receive 2 Hours Accountant III
for payment of initial documents from None Transaction
release with attached CMD and record in Processing
supporting documents the incoming Division (TPD)
logbook
Accountant III
2. Check the 4 Hours
Transaction
completeness of Processing Division
the documents (TPD)
received
3. Verify from the
ledger if the WD has 1 Day Accountant III
already liquidated Transaction
at least 50% of the Processing Division
funds previously (TPD)
released whether
from the same or
different fund
source Accountant III
4. Prepare the 4 Hours Transaction
corresponding Processing Division
Disbursement (TPD)
Voucher (DV)
utilizing the
Disbursement
System (DS)
5. Forward the
accomplished DV
to:
- Chief Accountant 2 Hours Chief Accountant
for review and (TPD)
initial
- Department 2 Hours Department
Manager, Manager
Accounting
Accounting for
Department
signature
6. Record signed DV
in the outgoing 2 Hours Accountant III
logbook and (TPD)
forward to the
requesting unit
Total 3 Days
66
15. Processing of Succeeding Release of funds to Local Water Districts (LWD)
This covers payment for the succeeding releases of funds to LWD for the implementation of
locally funded projects.
Office or Division: Transaction Processing Division (TPD)

Who may avail: Local Water Districts (WDs)
1. Claims Information Sheet (CIS)
Construction Management Department (CMD)
2. Project Implementation Schedule CMD
3. Certificate of Availability of Funds Budget and Fund Management Division
(CAF)
4. LWD Board Resolution Requesting Local Water District (LWD)
Release of Funds
5. LWD Board resolution requesting the LWD
release of funds thru interbank
transfer
6. Liquidation of previous release of LWD
funds
(if applicable):
a. Transmittal letter duly received by
COA
b. Certification of Liquidation and
Accounting of Transferred Funds
c. Statement of Account and Status of
Liquidation
d. Summary of Expenses (SOE)
e. Physical Accomplishment Report
(PAR)
1. Submit the request 1. Receive None 2 Hours Accountant III
for payment of documents from Transaction
succeeding release with CMD and record in Processing
attached supporting the incoming Division (TPD)
documents logbook
Accountant III
2. Check the 4 Hours (TPD)
completeness of
the documents
received
67
3. Verify from the 1 Day Accountant III
ledger if the WD has (TPD)
already liquidated
at least 50% of the
funds previously
released whether
from the same or
different fund
source
4. Prepare the 4 Hours Accountant III
corresponding DV (TPD)
utilizing the DS
5. Forward the
accomplished DV
to:
Chief Accountant
- Chief Accountant 2 Hours
Transaction Proc
for review and (TPD)
initial
- Department Department
Manager, 2 Hours Manager
Accounting for Accounting
signature Department
6. Record signed DV
in the outgoing 2 Hours Accountant III
logbook and (TPD)
forward to the
requesting unit
Total 3 Days
68
16. Release of Funds to Local Water District Through Inter-Bank Transfer
To process release of funds to LWD through Fund Transfer
Office or Division: Cash Management Division

Who may avail: Local Water Districts
Preparation of Letter for fund transfer:
1. Approved Disbursement Vouchers Prepared by Accounting Department and
approved by the authorized signatories
Fund transfer to LWD:
2. Claimant’s Identification Card Local Water District (LWD)
3. Official Receipt Local Water District (LWD)

Stage 1: Preparation of Letter
Request for payment 1.1 Receive and
through interbank record the approved
transfer Disbursement None 1 Hour Clearing Officer
Voucher (DV) with
the pertinent
documents
1.2 Ensure
completeness of 1 Hour Cashier III
approved DV as to
signatories and
attached documents
1.3 Prepare Letter to
bank for inter-bank 2 Hours Cashier III
transfer with Chief Administrative
appropriate control Officer
number
1.4 Forward reply
letter for review
and initial of Dept. 1 Day 4 Hours Office Order
Mgr., Treasury then no.279.18
to authorized
signatories for
signature
69
1.5 Receive signed
letter by authorized 1 Hour
signatories and
record in incoming
logbook
Stage 1 of 2 Total 2 Days & 1
hour
Stage 2: Inter Bank Transfer
2.1 Scan approved
DV and letter
request and send to 2 Hours Cashier III
LWD through any
available electronic
transmission, with
request to
acknowledge the
receipt thereof
Send scanned Official 2.2 Receive scanned 1 Hour Cashier III

Receipt (OR) and Official Receipt (OR)
Claimant’s ID and Claimant’s ID
2.3 Evaluate the

documents sent by 2 Hours Cashier III
LWD through email
receipt of the
requirements
2.4 Record in the
logbook/register the 2 Hours Clearing Officer
letter of fund
transfer to LBP
2.5 Receive the
LWD’s original copy
of Official Receipt Local Water District
for attachment to
the DV within 5
working days
Stage 2 of 2 Total 7 Hours
LEGEND:
LWD= Local Water District
DV = Disbursement Voucher
CMD =Cash Management Division
70
17. Sale of Bid Documents
Sale of Bid Documents to Prospective Bidders / Consultants.
Office or Division: Procurement Division - BAC Secretariat/General Services

Department/Administrative Service
Type of Transaction: G2B – Government to Business
Who may avail: All prospective bidders / consultants
1. Request to Purchase Bid Documents 1. Procurement Division – BAC Secretariat
2. Order to Accept Payment 2. Procurement Division – BAC Secretariat
3. Official Receipt 3. Cash Management Division (CMD)/ Treasury
Department / Financial Service

1. Fill up Request to 1.1 Receive Refer to 20 Minutes Administrative
Purchase Bid completed Request Table 1.1, Staff/Head BAC
Documents Form to Purchase Bid Below Secretariat
Documents form and
issue Order to
Accept Payment
2. Present Order to 2.1 Issue Official 20 Minutes Sr. Financial

Accept Payment and Receipt Planning Analyst /
pay the corresponding Cash
amount Management
Division (CMD)
3. Present OR to 3.1 Photocopy 10 Minutes Administrative
BAC Secretariat OR and hand over Staff/Head BAC
Administrative Staff Bid Document/s to Secretariat
and acquire bid buyer and explain
documents important bidding
details
3.2 Encode 10 Minutes

purchase details for Administrative
record and Staff/Head BAC
accounting purposes Secretariat
Refer to
TOTAL Table 1.1, 1 Hour
Below
71
Table 1.1
Standard Rates of Bid Documents per RA 9184
Maximum Cost of Bidding

Approved Budget for the Contract Documents
(in Philippine Peso)
500,000 and below 500.00
More than 500,000 up to 1 Million 1,000.00
More than 1 Million up to 5 Million 5,000.00
More than 500 Million 75,000.00
72
18. Distribution of Received External-Sourced Documents Addressed To The
Administrator
Processing (dispatching and distribution) of incoming documents sourced from outside of the
agency for management optional dissemination.
Office or Division: Records and Communications Division (RCD)

Type of Transaction: G2C/G2B/G2G - All sector
Who may avail: Transacting Public
1. Document/Letter 1. Source
1. Submit/deliver/mail 1.1 Receive None 3 Hours Records/Action
/fax communications or /disinfect / process Officer
transmittals incoming Records and
documents. Communication
Division (RCD)
1.2 Stamp
Records/Action
document control 10 Minutes Officer
number/date/time (RCD)
processed
1.3 Encode
control number and 3 Hours Records/Action
pertinent details Officer
into database (RCD)
1.4 Print
Records/Action
Acknowledgement 30 Minutes Officer and
Receipt (AR) and Log Chief Admin Officer
Sheet, for CAO (CAO)/Designated
Review/Approval Alternate (RCD)
1.5 Route
documents to Office 20 Minutes Internal Messenger
of Administrator, (RCD)
properly
acknowledged by
the receiving staff
TOTAL 1 Day
73
19. Distribution of Received External-Sourced Documents Addressed To Other Units
Processing (dispatching and distribution) of incoming documents sourced from outside of the
agency for management optional dissemination.
Office or Division: Records and Communications Division

Type of Transaction: G2C/G2B/G2G - All sector
Who may avail: Transacting Public
1. Document/Letter 1. Source

1. Submit/deliver/ 1.1 Receive None 3 Hours Records/Action
mail/fax /disinfect / process Officer
communications or incoming Records and
transmittals. documents. Communication
Division (RCD)
Records/Action
1.2 Stamp 10 Minutes Officer
document control RCD
number/date/time
processed
1.3 Encode 50 Minutes Records/Action

control number and Officer
pertinent details RCD
into Summary of
Incoming Logs
Internal Messenger
1.4 Route 1 Hour (RCD)
documents to
appropriate unit /
addressee properly
acknowledged by
the receiving staff
TOTAL 5 Hours
74
20. Dispatching Outgoing Documents Outside the Agency Thru Courier Pick-up
Dispatching of internal-sourced documents to the requested addressee thru courier pick up.

Who may avail: All units
1. Request slip (indicating Office Code of the
sender, CCC# for WD destinations, mode of Requesting Unit
delivery and its urgency).
2. The document/s itself and its attachments,
Requesting Unit
if any.
3. Duplicate copy of the documents for
Requesting Unit
dispatching (for RCD’s file copy).
1. Submit the 1.1 Receive None 30 Minutes Records/Action
document/s and documents and Officer
request slip for oversee its Records and
dispatching. completeness and Communication
Division (RCD)
urgency (rush
documents are given
priority).
Records/Action
1.2 Identify 30 Minutes Officer
mode of delivery (RCD)
and separate the
duplicate copy for
filing.
1.3 Check and 3 Hours Records/Action

Officer
see to it that the
(RCD)
outgoing documents
are properly sealed
and picked-up by
the courier in good
condition.
TOTAL 4 Hours
75
21. Dispatching Outgoing Documents Outside the Agency Thru Personal Delivery
Dispatching of internal-sourced documents to the requested addressee thru personal delivery.

1. 1. Request slip (indicating Office Code of the
2. sender, CCC# for WD destinations, mode Requesting Unit
3. of delivery and its urgency).
Requesting Unit
if any.
Requesting Unit
1. Submit the 1.1 Receive 30 Minutes Records/Action
Division (RCD)
urgency (rush
documents are given
priority).
1.2 Identify 30 Minutes Records/Action

mode of delivery Officer
and separate the (RCD)
duplicate copy for
filing.
1.3 The 7 Hours External

Messenger
documents are
(RCD)
personally hand
carried to the
addressee.
TOTAL 1 Day
76
22. Dispatching Outgoing Documents Outside the Agency Thru Postal Mailing
Dispatching of internal-sourced documents to the requested addressee thru postal mailing.

4. 1. Request slip (indicating Office Code of the
5. sender, CCC# for WD destinations, mode Requesting Unit
6. of delivery and its urgency).
Requesting Unit
if any.
Requesting Unit
1. Submit the 1.1 Receive None 30 Minutes Records/Action
Division (RCD)
urgency (rush
documents are given
priority).
1.2 Identify 30 Minutes Records/Action

mode of delivery Officer
and separate the (RCD)
duplicate copy for
filing.
4 Hours External Messenger
1.3 Documents (RCD)
are hand carried
directly to the Post
Office.
TOTAL 5 Hours
77
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Answer the feedback form in the office lobby and put it in the
feedback drop box
How feedbacks are processed The Administrative Service verifies the nature of the queries
and gives the same to the concerned Unit. Upon receiving the
reply from the concerned Unit, the client will be informed via
email or phone call
For follow-ups or queries, the contact information is as follows:

8920-54-38
How to file a complaint To file a complaint, provide the following details via email.
- Full name and contact information of the complainant
- Narrative of the complaint
- Evidences
- Name of the person being complained
Send the complaints against LWUA to oadproper@lwua.gov.ph
For follow-ups or queries, the contact information is as follows:
8920-54-38
All received complaints will be collated by the Administrative

How complaints are processed Service and shall forward all documents to the Office of the
Administrator.
Contact information: Administrative Service

rdc.gsd@lwua.gov.ph
Telephone no. 8920-54-38
78
List of Offices
Office Address Contact Information
Office of the Administrator LWUA-MWSS Complex, oadproper@lwua.gov.ph
Katipunan Avenue, Balara,
Q.C.
Institutional Development LWUA-MWSS Complex, 8-920-5444
Service Katipunan Avenue, Balara, Q.C
Engineering Service LWUA-MWSS Complex, 8-926-6918
Katipunan Avenue, Balara, Q.C
Financial Service LWUA-MWSS Complex, 8-927-3028
Administrative Service LWUA-MWSS Complex, 8-920-5435
79

Lwua Citizen's Charter 2020

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Lwua Citizen's Charter 2020

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LOCAL WATER UTILITIES ADMINISTRATION

The Local Water Utilities Administration, more commonly referred to as

LWUA is a Government-Owned and Controlled Corporation (GOCC) with a

Adequate and sustainable safe water and sanitation services (with

LWUA is committed to its mandate to provide safe water and sanitation

To uphold this commitment, we shall:

1. Develop Local Water Districts into self-sustaining institutions

Services Page Number

18. Distribution of Received External-Sourced Documents 73

Office or Division: Commercial Practices Systems Division (CPSD)

1.5 Forward letter

- DA for IDS Deputy

1.6 Review and sign 1 Hour

1.7 Receive the 7 Hours Action Officer

3.1 Issue a Certificate of 3.1 Receive the General Manager

Office or Division: Utilities Development Division ( UDEV 1, 2, 3 & 4)

Office or Division: Utilities Development Division ( UDEV 1, 2, 3 & 4)

Office or Division: Utilities Development Division ( UDEV 1, 2, 3 & 4)

Office or Division: Utilities Development Division ( UDEV 1, 2, 3 & 4)

Stage 1 of 2 Total 14 Days

13. LWD Prepared Technical Proposal with LWD

Stage 2.1 : Program of Work Preparation (With Source Development)

4.4 Review and 2 Hours Department

Office or Division: Utilities Development Division ( UDEV 1, 2, 3 & 4)

Office or Division: LWRD-Divisions 1, 2, 3, and 4

Office or Division: LWRD-Divisions 1, 2, 3, and 4

2. Program of Work (POW) LWD

6. Debt Service Status LWUA – Financial Service (FS)/Loans Portfolio

1.5 Review 4 Hours Department

1.6 Review 2 Hours Deputy

Geo-Resistivity Survey. Resistivity is a geophysical survey method that involves electrical

Office or Division: Technical Support Division(TSD)/Water Supply/Sanitation Planning &

Stage 4: Final Payment and Submittal of Geo-Resistivity Report

1. Send Notification of 1.1 Receive and 3 Hours Engineering Service

Office or Division: Technical Support Division/Water Supply/Sanitation Planning &

Stage 2: Concurrence by the Local Water District of the LWUA Cost

1. Notify for the 1.1 Receive 3 Hours Engineering Service

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.6 Transmit the 1 hour Assigned Engineer,

Office or Division: Accounts Management Division 1, 2 & 3/LPMD

1.4 Evaluate and 1 Day, 5 Hours Action Officer

1.7 Approve and 2 Hours Deputy

1.8 Log the signed 1 Hour Administrative

Office or Division: Transaction Processing Division (TPD)

1. Claims Information Sheet (CIS) Construction Management Division (CMD)

Office or Division: Transaction Processing Division (TPD)

To process release of funds to LWD through Fund Transfer

Office or Division: Cash Management Division

FEES TO PROCESSING PERSON

Send scanned Official 2.2 Receive scanned 1 Hour Cashier III

2.3 Evaluate the

Sale of Bid Documents to Prospective Bidders / Consultants.

Office or Division: Procurement Division - BAC Secretariat/General Services

FEES TO BE PROCESSING PERSON

2. Present Order to 2.1 Issue Official 20 Minutes Sr. Financial

3.2 Encode 10 Minutes

Maximum Cost of Bidding

Office or Division: Records and Communications Division (RCD)

Office or Division: Records and Communications Division

FEES TO BE PROCESSING PERSON

1.3 Encode 50 Minutes Records/Action

Office or Division: Records and Communications Division