Kuesioner Kepuasan Pasien

- Data Demografi Pasien

Jenis Kelamin Responden

Frequency Percent Valid Percent Cumulative Percent

Valid Pria 9 45.0 45.0 45.0

Wanita 11 55.0 55.0 100.0

Total 20 100.0 100.0

Umur Responden

Frequency Percent Valid Percent Cumulative Percent

Valid <24 tahun 1 5.0 5.0 5.0

25-34 tahun 3 15.0 15.0 20.0

35-49 tahun 4 20.0 20.0 40.0

>50 tahun 12 60.0 60.0 100.0

Total 20 100.0 100.0

Lama Rawat

Frequency Percent Valid Percent Cumulative Percent

Valid <3 hari 3 15.0 15.0 15.0

3-6 hari 14 70.0 70.0 85.0

7-15 hari 2 10.0 10.0 95.0

>15 hari 1 5.0 5.0 100.0

Total 20 100.0 100.0

Pekerjaan

Frequency Percent Valid Percent Cumulative Percent

Valid PNS 1 5.0 5.0 5.0

Pegawai Swasta 4 20.0 20.0 25.0

Buruh 6 30.0 30.0 55.0

Lain-lain 9 45.0 45.0 100.0

Total 20 100.0 100.0

1. Reability
 Statistics

Reability a

N Valid 20

Missing 0

Mean 2.95

Median 3.00

Mode 3

Std. Deviation .510

Percentiles 25 3.00

50 3.00

75 3.00

1.a. Perawat mampu menangani masalah perawatan anda dengan tepat dan
profesional

Frequency Percent Valid Percent Cumulative Percent

Valid TP 3 15.0 15.0 15.0

P 15 75.0 75.0 90.0

SP 2 10.0 10.0 100.0

Total 20 100.0 100.0

1.b. Perawat memberikan informasi tentang fasilitas yang tersedia, cara

penggunaannya dan tata tertib yang berlalu di RS

Frequency Percent Valid Percent Cumulative Percent

Valid TP 6 30.0 30.0 30.0

P 13 65.0 65.0 95.0

SP 1 5.0 5.0 100.0

Total 20 100.0 100.0

1.c. Perawat memberitahukan dengan jelas tentang hal-hal yang harus dipatuhi
dalam perawatan

Frequency Percent Valid Percent Cumulative Percent

Valid TP 3 15.0 15.0 15.0

P 15 75.0 75.0 90.0

SP 2 10.0 10.0 100.0

Total 20 100.0 100.0

 1.d. Ketepatan waktu perawat tiba diruangan ketika anda membutuhkan

Frequency Percent Valid Percent Cumulative Percent

Valid TP 4 20.0 20.0 20.0

P 12 60.0 60.0 80.0

SP 4 20.0 20.0 100.0

Total 20 100.0 100.0

2. Assurance

2. Assurance

Assurance a Assurance b Assurance c Assurance d Assurance e

N Valid 20 20 20 20 20

Missing 0 0 0 0 0

Mean 3.05 2.90 2.90 3.05 2.90

Median 3.00 3.00 3.00 3.00 3.00

Mode 3 3 3 3 3

Std. Deviation .510 .553 .447 .394 .447

Percentiles 25 3.00 3.00 3.00 3.00 3.00

50 3.00 3.00 3.00 3.00 3.00

75 3.00 3.00 3.00 3.00 3.00

2.a. Perawat memberi perhatian terhadap keluhan yang anda rasakan

Frequency Percent Valid Percent Cumulative Percent

Valid TP 2 10.0 10.0 10.0

P 15 75.0 75.0 85.0

SP 3 15.0 15.0 100.0

Total 20 100.0 100.0

 2.b. Perawat dapat memberikan jawaban tentang tindakan keperawatan yang
diberikan kepada anda

Frequency Percent Valid Percent Cumulative Percent

Valid TP 4 20.0 20.0 20.0

P 14 70.0 70.0 90.0

SP 2 10.0 10.0 100.0

Total 20 100.0 100.0

2.c. Perawat jujur dalam memberikan informasi tentang keadaan anda

Frequency Percent Valid Percent Cumulative Percent

Valid TP 3 15.0 15.0 15.0

P 16 80.0 80.0 95.0

SP 1 5.0 5.0 100.0

Total 20 100.0 100.0

2.d. perawat selalu memberi salam dan senyum ketika bertemu dengan anda

Frequency Percent Valid Percent Cumulative Percent

Valid TP 1 5.0 5.0 5.0

P 17 85.0 85.0 90.0

SP 2 10.0 10.0 100.0

Total 20 100.0 100.0

2.e. Perawat teliti dan terampil dalam melaksanakan tindakan keperawatan

Frequency Percent Valid Percent Cumulative Percent

Valid TP 3 15.0 15.0 15.0

P 16 80.0 80.0 95.0

SP 1 5.0 5.0 100.0

Total 20 100.0 100.0

3. Tangibles
 Statistics

Tangibles a Tangibles b Tangibles c Tangibles d Tangibles e

N Valid 20 20 20 20 20

Missing 0 0 0 0 0

Mean 2.75 3.05 3.10 2.85 3.15

Median 3.00 3.00 3.00 3.00 3.00

Mode 3 3 3 3 3

Std. Deviation .444 .510 .553 .489 .489

Percentiles 25 2.25 3.00 3.00 3.00 3.00

50 3.00 3.00 3.00 3.00 3.00

75 3.00 3.00 3.00 3.00 3.00

3.a. Perawat memberi informasi tentang administrasi yang berlaku bagi pasien
rawat inap RS

Frequency Percent Valid Percent Cumulative Percent

Valid TP 5 25.0 25.0 25.0

P 15 75.0 75.0 100.0

Total 20 100.0 100.0

3.b. Perawat selalu menjaga kebersihan dan kerapihan ruangan yang anda tempati

Frequency Percent Valid Percent Cumulative Percent

Valid TP 2 10.0 10.0 10.0

P 15 75.0 75.0 85.0

SP 3 15.0 15.0 100.0

Total 20 100.0 100.0

 3.c. Perawat menjaga kebersihan dan kesiapan alat-alat kesehatan yang
digunakan

Frequency Percent Valid Percent Cumulative Percent

Valid TP 2 10.0 10.0 10.0

P 14 70.0 70.0 80.0

SP 4 20.0 20.0 100.0

Total 20 100.0 100.0

3.d. Perawat menjaga kebersihan dan kelengkapan fasilitas kamar mandi dan
toilet

Frequency Percent Valid Percent Cumulative Percent

Valid TP 4 20.0 20.0 20.0

P 15 75.0 75.0 95.0

SP 1 5.0 5.0 100.0

Total 20 100.0 100.0

3.e. Perawat selalu menjaga keparihan dan penampilannya

Frequency Percent Valid Percent Cumulative Percent

Valid TP 1 5.0 5.0 5.0

P 15 75.0 75.0 80.0

SP 4 20.0 20.0 100.0

Total 20 100.0 100.0

4. Empathy
 Statistics

Empathy a Empathy b Empathy c Empathy d Empathy e

N Valid 20 20 20 20 20

Missing 0 0 0 0 0

Mean 2.85 3.15 3.05 3.05 3.00

Median 3.00 3.00 3.00 3.00 3.00

Mode 3 3 3 3 3

Std. Deviation .489 .587 .686 .605 .649

Percentiles 25 3.00 3.00 3.00 3.00 3.00

50 3.00 3.00 3.00 3.00 3.00

75 3.00 3.75 3.75 3.00 3.00

4.a. Perawat memberikan informasi kepada anda tentang segala tindakan

perawatan yang akan dilaksanakan

Frequency Percent Valid Percent Cumulative Percent

Valid TP 4 20.0 20.0 20.0

P 15 75.0 75.0 95.0

SP 1 5.0 5.0 100.0

Total 20 100.0 100.0

4.b. Perawat mudah ditemui dan dihubungi bila anda membutuhkan

Frequency Percent Valid Percent Cumulative Percent

Valid TP 2 10.0 10.0 10.0

P 13 65.0 65.0 75.0

SP 5 25.0 25.0 100.0

Total 20 100.0 100.0

 4.c. Perawat sering menengok dan memeriksa keadaan anda seperti mengukur
tensi, suhu, nadi, pernafasan, dan cairan infus

Frequency Percent Valid Percent Cumulative Percent

Valid TP 4 20.0 20.0 20.0

P 11 55.0 55.0 75.0

SP 5 25.0 25.0 100.0

Total 20 100.0 100.0

4.d. pelayanan yang diberikan perawat tidak memandang pangkat/status tapi

berdasarkan kondisi anda

Frequency Percent Valid Percent Cumulative Percent

Valid TP 3 15.0 15.0 15.0

P 13 65.0 65.0 80.0

SP 4 20.0 20.0 100.0

Total 20 100.0 100.0

4.e. Perawat perhatian dan memberi dukungan moril terhadap keadaan anda.

Frequency Percent Valid Percent Cumulative Percent

Valid TP 4 20.0 20.0 20.0

P 12 60.0 60.0 80.0

SP 4 20.0 20.0 100.0

Total 20 100.0 100.0

5. Responsiveness
 5.a. Perawat bersedia menawarkan bantuan kepada anda ketika mengalami
kesulitan walau tanpa diminta

Frequency Percent Valid Percent Cumulative Percent

Valid TP 3 15.0 15.0 15.0

P 15 75.0 75.0 90.0

SP 2 10.0 10.0 100.0

Total 20 100.0 100.0

5.b. Perawat segera menangani anda ketika sampai di ruangan rawat inap

Frequency Percent Valid Percent Cumulative Percent

Valid TP 2 10.0 10.0 10.0

P 13 65.0 65.0 75.0

SP 5 25.0 25.0 100.0

Total 20 100.0 100.0

5.c Perawat menyediakan waktu khusus untuk membantu anda berjalan, BAB,
BAK dan ganti posisi tidur

Frequency Percent Valid Percent Cumulative Percent

Valid STP 2 10.0 10.0 10.0

TP 6 30.0 30.0 40.0

P 10 50.0 50.0 90.0

SP 2 10.0 10.0 100.0

Total 20 100.0 100.0

 5.d. Perawat membantu anda untuk memperoleh obat

Frequency Percent Valid Percent Cumulative Percent

Valid TP 3 15.0 15.0 15.0

P 14 70.0 70.0 85.0

SP 3 15.0 15.0 100.0

Total 20 100.0 100.0

5.e. Perawat membantu anda untuk pelaksanaan pelayanan foto dan lab.

Frequency Percent Valid Percent Cumulative Percent

Valid TP 1 5.0 5.0 5.0

P 15 75.0 75.0 80.0

SP 4 20.0 20.0 100.0

Total 20 100.0 100.0

Hasil Akhir Tingkat Kepuasan Pasien

 Statistics

Tingkat

N Valid 20

Missing 0

Mean 3.25

Median 3.00

Mode 3

Std. Deviation .550

Percentiles 25 3.00

50 3.00

75 4.00

Tingkat

Frequency Percent Valid Percent Cumulative Percent

Valid Tidak Puas 1 5.0 5.0 5.0

Puas 13 65.0 65.0 70.0

Sangat Puas 6 30.0 30.0 100.0

Total 20 100.0 100.0