Update Prior to Sale Notice

Issue Date: 06/08/2019

Expiry Date: 06/08/2020

Action No.: N360 UPS7719-1

To: For the attention of the National Sales Company, Importers and Retailers
Attention: Managing Director, Sales Director and Customer Service Director
Model(s): Model/Variant Model Year(s): VIN Range: Assembly Plant:  
from to from to
Discovery (LR) 2019 2019 400464 415392 Nitra (Slovakia)
Subject:
Incorrect Cigar Lighter Socket Installed
Information: Rest of World: HOLD in Retailer or applicable NSC location until completion of
this bulletin.

This bulletin has been issued to provide the relevant repair instructions, parts and
warranty information.The bulletin is valid for one year only. Repairs must be
completed prior to the expiry date at the top of this bulletin

This bulletin does not apply to any vehicles already registered and in use, either with
the retailer, or customer. Any vehicle already in use may continue to be driven and
any repair instructions will be communicated through a separate bulletin

Dear Colleagues

Issue

A potential concern has been identified on specific vehicles within the above Vehicle
Identification Number (VIN) range.

Vehicles with smokers pack option have had a power socket installed in place of the cigar
lighter socket. The heating element will not stay in place when pushed in to activate.

Action to be taken

This bulletin directs affected markets retailers and authorized repairers to hold any unsold
vehicles in the affected VIN range.

Retailer/authorized repairers are reminded that they must not sell vehicles identified as
affected by this bulletin until such time as the repair has been successfully completed.

Check the Jaguar Land Rover (JLR) claims submission system to make sure that the
vehicle is affected by this bulletin prior to starting this service instruction. The claims
submission system will be updated to reflect only those vehicles affected. Should you
require a list of the affected vehicles, please contact the JLR Field Actions team by
email at jlrcamp@jaguarlandrover.com. All overseas requests should be forwarded
via the NSC / Regional Office only.

Customer Communication

Should this bulletin mean that you are unable to deliver an affected vehicle to a customer at
an agreed handover date, advise the customer of the following:

"Jaguar Land Rover are committed to delivering vehicles to our customers of the highest
quality, complete with the very latest hardware and software. Our vehicles are continually
evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles.

Jaguar Land Rover have advised us that there is an upgrade to be completed on your
vehicle, and have instructed us to complete this action prior to handing the vehicle over to
you. Jaguar Land Rover apologize that this upgrade may delay the delivery of your new
vehicle but are committed to make sure that customers benefit from the very latest
technology to make sure your ownership experience is the best possible."

If necessary you may communicate technical details of the repair or upgrade that is required
on the vehicle, this is at your discretion.

Retailer Empowerment

We appreciate the frustration experienced by both our customers and retailers with regards
to the launch of any Update Prior to Sale (UPS) notice.

Following the launch of Retailer Empowerment (and where you feel it appropriate), you now
have the ability to offer goodwill to customers who have suffered delays in the delivery of
their vehicle. Any goodwill offer should be specifically for a customer whose vehicle delivery
has been delayed due to UPS activity to acknowledge the poor experience.

Should you have any questions, please contact the Customer Relationship Centre (CRC) in
the first instance for help and support.

Yours faithfully

Stephen Oldham

Customer Service Quality (CSQ) - Senior Manager

SERVICE INSTRUCTION - N360
Parts Information

The parts below should be ordered through Jaguar Land Rover (JLR) in the normal manner.

Description Part Number Qty % Of Vehicles Requiring This Part*

Cigar lighter socket LR033370 1 47

* When ordering parts, order no more than the expected percentage failure rate of parts identified

SROs

Description SRO Time

Cigar lighter socket - Inspect 05.10.10 0.1

Cigar lighter socket - Renew 86.65.60 0.2
Drive in/drive out 02.02.02 0.2

NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken
as guidance only. Always refer to TOPIx to obtain the latest repair time.

Warranty Information

Warranty claims should be submitted quoting program code N360 with the relevant option code from the table below. As option codes
are used there is no requirement for you to enter SROs or parts, these are included for information only.

Program Code Option Description SRO Time Part Number Qty

N360 A Cigar lighter socket - Inspect 05.10.10 0.1 n/a n/a

N360 B Cigar lighter socket - Renew 86.65.60 0.2 LR033370 1
N360 C Cigar lighter socket - Renew 86.65.60 0.2 LR033370 1
Drive in/drive out 02.02.02 0.2

Warranty claims should be submitted in accordance with the current JLR Global Warranty Compliance and Procedures Manual, and its
amendments, unless stated otherwise in this bulletin.

Table of Contents
REMOVAL AND INSTALLATION: Inspection Procedure
REMOVAL AND INSTALLATION: Workshop Procedure

Inspection Procedure
1. Activate the cigar lighter heating element by pushing it in to the
socket.

If the cigar lighter heating element operates as expected, no

further action required.

If the cigar lighter heating element does not engage within the
socket, continue to the workshop procedure.

Workshop Procedure
NOTES:

The workshop procedure shows a Left Hand Drive (LHD) vehicle, Right Hand Drive (RHD) vehicles are similar.
Some variation in the illustrations may occur, but the essential information is always correct.

Some components shown removed for clarity.

1. Remove the rubber insert.

2. Remove the floor console lower cover.

1. Release the retaining clips.

2. Slide the cover forward to release.

3. Remove the 2 retaining bolt(s).

Torque: 10 Nm
4. Remove the center console vertical finisher.

1. Release the lower clips.

2. Release the upper clips.

5. Remove the floor console upper cover.

6. Remove the cigar lighter heating element.

7. Remove the cigar lighter housing.

Remove the 3 retaining screws.

Torque: 10 Nm

Disconnect the electrical connector.

8. Remove the incorrect power socket from the housing.

9. Install the new cigar lighter socket in to the housing.

10. To install, reverse steps 1 to 7.