Professional Documents
Culture Documents
adhere to our Code of Conduct as amended from time-to-time. When you commence
employment you will be able to access the Code of Conduct on the Caltex and you
should do this regularly to ensure that you continue to understand your obligations
under this Code. We enclose a copy of the current Code of Conduct. Please read the
attached copy and then sign below to indicate your agreement. Please enclose the
signed form in the envelope we have provided for the return of your employment
documents, and retain this copy of the Code of Conduct for your information and
records.
CODE OF CONDUCT
“
Each of us has a part to play in
upholding Caltex’s reputation to
“
ensure our ongoing success.
Julian Segal, Managing Director & CEO
>>
A message from the CEO 04
Caltex Values 05
1. OUR CODE 06
Our expectations of you 07
How to raise a concern 08
Reportable conduct 08
Does it pass the Caltex test? 09
CONTENTS
2. OUR PEOPLE 10
2.1 Health and safety 11
2.2 Fitness for work 12
2.3 Diversity and inclusion 13
2.4 Discrimination, harassment and bullying 14
3. HOW WE DO BUSINESS 15
3.1 Operational Excellence 16
3.2 Risk management 17
3.3 The community 18
3.4 Working with governments 19
3.5 Fair competition 20
3.6 Conflicts of interest 22
3.7 Regulatory authorities 23
4. HOW WE COMMUNICATE 24
4.1 Shareholders and the financial community 25
4.2 Using our brands 26
4.3 Communicating with the media 27
4.4 Social media 28
4.5 Endorsing our suppliers 29
4.6 Protecting our information 30
5. USING COMPANY RESOURCES 31
5.1 Gifts and benefits 32
5.2 Securities trading 33
5.3 Personal information and privacy 34
5.4 Caltex’s assets and information 35
5.5 Fraud, corruption and financial crime 36
6. DIRECTORY 37
Stay safe
Julian Segal
Managing Director & CEO
>>
We hold safety and integrity as core personal commitments
We look after our own safety and the safety of others
We are intolerant of personal injury
We treat each other and the environment with respect
We are upfront and do the right thing
We play to win
We expect to achieve the extraordinary
We are smart with money
We make tough decisions to create shareholder value
This Code is designed to help you make the right • Be respectful of diversity and work towards an
choices when you are working for or representing inclusive environment.
Caltex, whether you are in the field, on any of our
sites, speaking with our customers and suppliers or • Promptly raise known or suspected breaches of
the Code.
working with each other.
It also provides you with information about Caltex’s • Be honest, candid and cooperate fully in any
investigations that Caltex undertakes.
policies, expectations of all our people and our legal
obligations to ensure we conduct our business
within a framework of decision making and
• Ensure that, if involved in an investigation,
confidentiality is maintained.
business behaviour that builds and sustains our
corporate integrity, reputation and success. Caltex people leaders are expected to:
Each of us is responsible for our own behaviour and • Consistently demonstrate, role model and guide
their teams to act and operate in accordance
we are all accountable for the choices we make.
with this Code and our Values.
Compliance with the Code is treated very seriously
by Caltex. • Be visible and approachable, make decisions
based on merit only, foster open and candid
Our expectations of you dialogue with their teams, as well as value
people as individuals and build connections
All employees, directors and officers of Caltex with and between others.
Australia Limited and its wholly owned subsidiaries,
as well as those in our operated joint ventures, • Champion the overall wellbeing of the company
must adhere to this Code, regardless of the country by using and encouraging ‘whole of organisation’
in which they work. We also expect our contractors thinking and collaboration.
and external parties, including suppliers and
customers, to act in accordance with our Code. If you are unsure which laws and regulations
apply to your role, what is expected of you, or if
Please take the time to read and understand the compliance with the Code contravenes the laws
Code and its supporting policies and apply them in of the country in which you are working, please
your work every day. contact your manager, Caltex Legal Department or
HR Advisory.
You are expected to:
• Have a clear understanding of how the Code and
policies apply to your work and behaviours.
We hold safety
and integrity as We boldly find new
core personal ways to succeed
committments
We deliver with
energy, conviction We play to win
and tenacity
Never:
Take short cuts or ignore your job
procedures or Caltex’s safety
management system requirements.
Ignore hazards or situations that may
pose a threat to your health and safety or
to anyone else.
Tamper with or disable critical alarms.
Delay or omit to report and record an
incident, injury or near miss.
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CALTEX CODE OF CONDUCT 15
3.1
Operational Excellence
Caltex is committed to minimising adverse impacts
on the environment and the communities in which Always:
we operate.
Adhere to all Operational
Caltex places the highest priority on the safety, Excellence, Health, Safety and
health and security of our workforce, customers Environment policies and procedures.
and neighbours, and protection of the environment.
Follow the Caltex Operational Excellence
We are committed to understanding and managing
Tenet Principles:
our risks. We do this through our Operational
Excellence Management System (OEMS). • Do it safely or not at all.
Operational Excellence is the systematic • There is always time to do it right.
management of safety, health, environment,
reliability and efficiency to achieve world-class • When in doubt find out.
performance. The Caltex OEMS provides a Consider potential impacts on the
framework for managing risk, safety, health, environment and be prepared for
security, environment, product quality and emergencies.
reliability.
Report any health, safety or environment
breach or concern to your manager or the
Operational Excellence team.
Operate with safety devices armed.
Never: Maintain the integrity of dedicated
Disable alarms without systems.
appropriate approval.
Ignore any concern or breach of
which you may be aware.
Disregard the environmental impacts of
your work.
Requests for information Seek approval from Government Affairs prior to:
If you receive a communication or request for • any engagement at the political or
information from Australian or overseas-based bureaucratic levels of government
government bodies and agencies, you must notify as it relates to policy proposals and
Government Affairs immediately. submissions; or
You must also immediately notify Government • attending political events in a Caltex
Affairs if any formal or informal discussions with capacity, regardless of whether they are
any level of government might ultimately involve paid or complimentary.
issues that have the potential to affect Caltex’s
brand, reputation or the policy and regulatory
environment in which Caltex operates.
Political contributions
Caltex does not make cash donations to political Never:
parties, politicians, elected officials, election
Attend or offer attendance at
committees or candidates for public office in any
political functions, as a Caltex
country, without prior approval from the Managing
representative, without the prior
Director & CEO. Proposed political donations will
approval of Government Affairs.
not be approved unless they comply with relevant
laws, regulations and regulatory obligations which Provide to external parties the views or
apply to the Caltex business. submissions of Caltex without prior approval of
However, Caltex Government Affairs and relevant Government Affairs.
Caltex staff may attend certain political functions, Agree to speak on behalf of, or as a
including, but not limited to, the business representative of Caltex at a conference,
engagement initiatives of political parties. information session, policy forum, political
event or an event organised by a political party
Political activities or think-tank, without the prior approval of
You may only participate in political activities Government Affairs.
in a personal capacity if the activities are not
being undertaken in your role as an employee or Claim to represent the views of Caltex when
representative of Caltex. If you participate in a engaging in political activities at a personal
personal capacity, you must ensure that you do not level.
represent, or be perceived to represent, Caltex.
Always: Never:
Make pricing and marketing Discuss allocating customers,
decisions independently. suppliers, geographical areas
Consider the appearance and implications or pricing with competitors.
of interacting with a competitor, whether Act in an unfair manner. Big business is
in a business or personal setting. required to be mindful of the interests of
Know who our competitors are – they small business suppliers/acquirers, and
include our independent resellers and not take any unfair advantage.
retail franchisees. Discuss bid responses or any part of a bid
Compete genuinely in any tender response with a competitor.
processes. Agree with competitors to not deal with
Make sure that any claim you make about a particular buyer or supplier and never
our products is well-founded and (where threaten to boycott a supplier if it will not
appropriate) scientifically proven. In other stop supplying a rival business.
words, there must be a reasonable basis Discuss or attempt to influence the price
for any such claim. at which a customer resupplies the goods
Promptly report incidents where you supplied by Caltex.
suspect there may have been a breach Try to eliminate or substantially damage
of the Consumer and Competition Act a competitor, or deter a competitor from
Compliance Policy to your manager and entering or competing in any market.
the Caltex Legal Department.
Do or say anything in marketing,
Obtain approval from the Caltex Legal negotiating or selling that is misleading,
Department before submitting any deceptive, or falsely represents Caltex’s
information to a competition regulator. products or our competitors’ products.
>> >>
Never:
Represent, claim to represent
or in any way speak on behalf of
Caltex, unless authorised to do so.
Imply endorsement by Caltex of your
personal views.
Publicly discuss or disclose any matters
relating to Caltex, including confidential
information (e.g. customers, suppliers,
projects and financial matters) or
any other matters which may impact
Caltex’s reputation, professionalism or
competitiveness.
Mix personal use of social media with your
work in ways that could negatively impact
Caltex’s reputation.
Damage your relationships with
colleagues or others through social media
by making offensive comments or jokes
about people you know through work.
>>
>>
CALTEX CODE OF CONDUCT 31
5.1
Gifts and benefits
In certain circumstances and subject to your
obligations regarding conflicts of interest, it may Always:
be appropriate for you to exchange gifts or benefits
Check with your manager before
with external parties. It is important to ensure
giving or receiving a gift or benefit if
that gifts or benefits are not given or accepted
you are unsure.
in circumstances that could compromise the
reputation of Caltex or its employees, and/or be in Politely decline any gift or benefit that
breach of the law. is inappropriate or is greater than the
policy limit in value (unless permission is
These circumstances can include:
granted in accordance with the policy).
• When it may influence or compromise your, Act with honesty and integrity in all
or a counterparty’s, judgement or business
dealings.
decisions.
Report any gifts or benefits that do not
• Where it creates a business obligation. comply with the policy to your manager,
• Where it is a bribe, kickback or payoff to gain the Head of Internal Audit or to the Caltex
advantage. Employee Hotline.
Never:
Use Caltex assets in fraudulent or
illegal transactions.
Confidential information is a Sell Caltex assets or use them as security.
term used to describe important or valuable
business information belonging to Caltex Use Caltex credit cards for personal
that is not generally available to the public. purchases.
It includes patents, trade secrets, copyrights Access offensive material or download
and other intellectual property that have any material that violates any third party
been developed, licensed or acquired by intellectual property rights (including
Caltex. It might also include unannounced copyright).
financial information, strategic business
plans, unannounced product or services and Disclose confidential information
solutions, planned or contemplated mergers or regarding Caltex to anyone including work
acquisitions and legal proceedings. colleagues, friends, family, suppliers and
customers.
Never:
Abuse your position in Caltex for
personal gain.
Offer anything of value to obtain an
improper business advantage.
Demand or accept anything of value in
exchange for Caltex business.
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CALTEX CODE OF CONDUCT 37
6
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Area Email Phone
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