TERMS & CONDITIONS
European rail conditions
1. Passes and tickets are strictly personal, non-transferable
and only valid with a passport, official identity card
or special military travel permit. Presentation of this
Great Train Journeys
document to the European control staff on trains and
shipping lines is compulsory (in UK upon request).
Legend 2. Passes and Eurail tickets may not be purchased, issued to
or used by residents of Europe, UK, the Russian Federation,
Turkey, Morocco, Algeria and Tunisia. Once you have lived in
the UK, Europe, the Russian Federation, Turkey, Morocco,
Algeria and Tunisia for 6 months you are no longer eligible
to use/purchase any Eurail or Britrail ticket or pass
Ever dreamt about an adventure on one of the World’s many Great Train Journeys? product.
3. Transportation covered by the pass or ticket is subject to
Rail Plus can help turn your dream into a reality. the Uniform Rules concerning the contract for International
Carriage of Passengers and Luggage by rail (CIV). In the
event of carriage by sea, the legal provision of the individual
Over the past few years train journeys across the world have become increasingly popular. A lot of this is due to the appealing nature of sea carrier applies.
4. Passes are not valid until the first and last day of validity
what was traditionally a cruising scenario of unpacking your bags once and having everything from accommodation to food & sightseeing and passport number are entered by a railway official
all taken care of on your holiday. In line with that appeal it has become easier than ever to get all the information you need to be able to before travel begins. Usage must begin within six months
of the date of issue or as stated on the ticket. Holders are
make a Great Train Journey booking. Rail Plus offers an unrivalled range of rail journeys around the world and is the only Australian rail not allowed to validate their own passes.
5. Eurail tickets may be purchased up to 4 months in advance
specialist with a dedicated ‘Great Train Journeys’ department offering not only those world famous itineraries of the Rocky Mountaineer, and are valid for 2 months from the first date of validity
Rovos Rail or the Trans-Siberian Express onboard The Golden Eagle but also specialising in Tailor-Made packages to suit all travellers and as nominated by the passenger at the time of purchase/
ticket issue. Passes may be purchased up to 6 months in
budgets. The range of rail journeys on offer span six continents and start from return day trips to epic three week itineraries. advance.
6. The passholder may travel on any dates within limits of
the period of validity. Travel must be completed latest
Further information including full inclusions, itineraries, pricing, departure dates, maps & photos can by midnight on the last day of validity. The pass also
entitles the holder within the period of validity to many
all be found online at www.railplus.com.au/co.nz. Rail Plus’ expert staff can answer all your questions and give you the best advice as transportation bonuses such as those on ferries, boats and
buses (either entirely free or at a discount) as described in
well as advise you of any current promotions that can save you money. accompanying ticket documentation – subject to change
without notice. Free bonuses may necessitate use of a
travel day on the pass.
Stop dreaming and start planning today. Explore the world in the comfort and style only rail travel can offer. 7. For all Flexi passes, every day before boarding the first train
or ship the date of use must be entered in blue/black ink
by the traveller in the corresponding box on the calendar.
Dates must be inserted in chronological order in the
following way, for example: May 27 = 27/05.
8. 7.00pm rule: If your train departs before 19.00 hrs (7 pm),
you need to use two travel days. If you are travelling on a
direct night train (with no connections or layovers) that
departs after 19.00 hrs (7 pm) and arrives after 04.00 hrs (4
am), you only need to use one day: the day of arrival. Please
note: your Pass must be valid on the day of departure and
arrival.
9. When using an overnight ferry covered by the pass, the
holder may enter the date of departure or the date of
arrival.
10. Additional fees for seat reservations, sleeperettes,
couchettes, sleeping car accommodation, meals, extra
services on board, supplement charges on certain ships,
port taxes, luggage forwarding, etc. are payable.
11. Premier Trains –Premier Trains are sold as an inclusive
fare including the reservation fee (Eurostar, Thalys, Talgo,
AVE, France-Italy TGV, Allegro, Euro City, Italy High-Speed,
TGV, Sapsan, Swiss Scenic Trains, X2000 and X3000)
Inclusive fares often include extra on board services
which can vary according to the class of travel. Additional
supplements are payable on other train services. Some
train services such as EC, IC and ICE do not require a
compulsory seat reservation, however are recommended
in peak travelling periods.
12. Passes and Eurail Tickets do not guarantee a seat on a
train, bus or passage on a boat unless reservations are
made in advance. For certain day/night trains, buses and
boats a reservation is compulsory. For some regional and
shorter journeys reservations are not allowed. A booking
file fee applies to all confirmed train reservations, in
addition to the reservations charges imposed by the
railways.
13. For 1st Class travel with a pass or ticket marked 2nd
Class, the difference between the full 1st and 2nd Class
fares on the respective route must be paid.
14. If the traveller cannot present, upon request, a valid
passport, official identity card or special military travel
permit with his/her pass, the local control staff is
authorised to demand payment, in addition to the full fare
of a fine charged in conformity with the regulations of the
railway concerned, both in local currency.
Control staff are authorised to confiscate the pass and
demand payment of the full fare plus a fine, both in local
currency, when the pass has been used in the following
circumstances:
• The entries have been altered or tampered with;
• The pass is forged;
• It is used by anyone else other than the person to whom
it was issued; and
• It is being used beyond its period of validity.
Travelling on a non-validated pass or with a Eurail Flexi
Pass on which the travel date in the corresponding box in
the calendar on the pass has not been entered or entered
with a pencil instead of ink, authorises control staff to
demand the payment of the full fare plus a fine, both in
Greece
Peloponnese peninsula: local currency.
Tourist trains available on demand:
• Korinthos-Tripolis-Kalamata
15. A Youth Pass may be used by a person under 26 years of
• Korinthos-Argos-Nafplion age. A Child Pass may only be used by persons under 12
• Kalamata-Pyrgos-Patra
years of age, unless the specific pass allows otherwise.
16. A Saver Pass can only be issued if payment is made for
2-5 people travelling together at all times and is valid for
all persons listed on the control voucher. The additional
conditions are also mentioned on this control voucher. A
Twin Pass requires 2 people to travel together at all times.
17. Lost or stolen passes and tickets are neither refundable
nor replaceable. Passes may only be refunded if none of
the components of the pass or package have been used
and the pass or the package is not validated. Refunds
when applicable will only be paid if a pass or ticket is
returned to the issuing office, totally unused, prior to
validation and in its original jacket. All Eurail, Eurail Select
Pass, and National European passes* may be presented
for application for a refund up to one year from the date of
issuance. (*Some regional passes can only be refunded
up to 6 months from the date of issuance – refer to
ticket cover at time of issue). Refund applications must
be submitted to the office where the pass or ticket was
purchased with appropriate, original documentation, such
as all components of the original pass. Any refundable
amount is subject to a minimum 25% cancellation charge.
A 100% cancellation fee will be applied for couchettes
and sleepers if space is not cancelled and the vouchers
were not endorsed with a railway official stamp. Handling
fees and seat reservations are non-refundable. Refunds
for unused Eurail sector tickets or sleeper reservations
may only be considered if the ticket is returned prior
to the commencement validity date on the tickets or
otherwise endorsed by a European or British railway office
as ‘unused’, prior to first day of ticket validity. This may
be arranged at any respective European or UK railway
station, except the arrival city on the ticket. Tickets
not so endorsed cannot be refunded after the validity
commencement date. Tickets must be returned within 60
days of the travel date on the ticket, to the place of issue
for a refund. Thereafter, no refund is possible.
BritRail conditions
18. Consecutive Passes are valid for the period indicated
on the pass and the passholder may travel on any date
within the limits of the period of validity.
19. Flexipass holders are entitled to a specified number of
days within the period of validity and the date of use must
be entered in (blue/black) ink or ballpoint pen before
boarding the first train each day in the corresponding box
on the calendar. Party Pass holders are required to travel
together at all times and be of the same Pass Type.
20. Passes expire at midnight on the last day of validity.
However, this validity (and that for any day of travel
chosen under the Flexipass formula) may be extended
through to the destination or calling points of a train that
has commenced its journey before midnight, provided
that the pass holder has boarded that train also before
midnight.
21. 1st Class passholders should note that some trains
provide Standard Class accommodation only, and that
this is allowed for in the pricing of the 1st Class Pass.
22. Validated Consecutive Passes which include days when
no train service operates (Christmas/New Year) will be
extended by the number of days on which no service
operates.
23. No supplements are required for quality trains, but
additional payments will be required for reserved seats
and sleeper reservations, meals etc. Seat reservations
are rarely obligatory but, for busy trains/public holidays,
are advisable. Sleeper reservations should be made in
advance. A booking file fee applies to all confirmed train
reservations, in addition to the reservations charges
imposed by the railways.
24. Senior Passes are available for persons 60 years of age
and over. Youth Passes may only be used by persons
under 26 years of age. Child Passes may only be used by
persons under 16 years of age and children under five
travels free on Participating Operator Services.
25. Use of a pass that has been altered or tampered with,
which is forged, which is being used by someone other
than the person to which it was issued or which is beyond
its validity period, will be withdrawn by Control Staff
and payment for the journey being undertaken will be
demanded. Other steps may be also taken.
26. A refund will be granted if an unvalidated pass is returned
to the office from which it was purchased within six
months from the date of issue and bears no evidence
of having been tampered with. No refund can be made
in Britain or if the pass cannot be produced or if lost or
stolen. No refund will be made on a partially validated or
unused pass.
General conditions
27. For Japan and USA rail tickets, the passenger name on
the ticket must correspond directly with the name in the
passenger’s passport.
28. Detailed conditions for each specific product offered by
Rail Plus are detailed in the accompanying transportation
company documentation at time of ticket issue. Copy
of such conditions may be requested prior to purchase.
It is the responsibility of the customer to read all
documentation prior to commencement of travel.
29. P ayments must be made strictly in accordance with the
requirements stipulated for each product at the time of
booking. Unless otherwise stated, payment is required by
2pm EST & 2pm New Zealand time on specified day as
per your invoice.
30. I n general, a minimum cancellation fee of 25% is imposed
on unused passes. Higher cancellation fees apply to
Luxury Rail Journeys and Premier Train products and are
available on request from Rail Plus. Travel documents
must remain in their official ticket cover, un-used and
not validated/not exchanged to be eligible for a refund
application. Refunds must be submitted to the issuing
office within the specified refund validity period.
31. W hen seeking a refund for a cancelled or partially
cancelled booking for which payment has already been
made to a supplier, Rail Plus will not issue a refund unless
and until Rail Plus receives the refunded sum in full from
the relevant supplier.
32. A ll prices and product information indicated in our
brochure are effective from 1 January 2015 and subject to
change without notice.
All prices and product on railplus.com.au/railplus.co.nz
is correct and subject to change without notice. Rail Plus
may make changes to the Rail Plus website without notice
to you. Rail Plus Australasia Pty Ltd and Rail Plus New
Zealand reserves the right to change prices and product
without notice whether such changes are related or not to
alterations in rate of exchange.
All prices are exclusive of any goods and services tax (if
applicable). All rail passes are issued open dated. A Pass
Issuance Fee of $10-$25 will apply. Fees vary according to
method of booking. Rail Plus offers all tickets for sale in
Australia or New Zealand dollars at recommended market
prices, however, makes no undertaking that the prices
paid for this ticket is the best applicable for the services
provided. International sales conditions and distribution
costs, fluctuating exchange rates, availability restrictions
or other factors may reflect variance to domestic prices
available in the country of travel commencement or
elsewhere quoted by or on behalf of the operating railway
company. Rail Plus will not accept any claim in respect of
such price variance.
33. F or all bookings requiring reservations, or all bookings
valued under $300 gross made by phone/email, a
non-refundable booking fee of $65-$75 will apply per
file. Please refer to the Rail Plus website for up-to-date
information. Bookings made online: $10 per person per
journey fee applies, capped at $60 per file.
34. B ookings made 5 days or less before departure from
Australia or New Zealand incur a late booking charge of
$25.00 in addition to the booking file fee.
35. O nce a booking is confirmed a fee applies of $20.00
for any amendments made. Amendments to Premier
Trains and Luxury rail products may be subject to higher
fees. Once ticketed please contact Rail Plus for re-issue
charges.
36. F or any deposits or final balances paid by credit card
an additional charge of 1.95% for Visa, Mastercard, and
American Express will be added to the invoice value of the
booking. Rail Plus Australasia Pty Ltd and Rail Plus New
Zealand reserves the right to vary this charge.
37. There is no refund on lost or stolen passes. No refund is
available on City Pass products or on a Japan Rail Pass
once the exchange order has been presented for the
official travel pass to be issued.
38. F or avoidance of doubt, Rail Plus Australasia Pty Ltd
and Rail Plus New Zealand make no representation or
warranty as regards the accuracy or correctness of any
of the information contained in Rail Plus’ brochure, or as
given by its employees, staff, servants or agents from time
to time, whether orally or in writing.
39. R ail Plus Australasia Pty Ltd and Rail Plus New Zealand
shall not be liable for any loss, damage or claim
whatsoever arising out of, or in connection with, any
reliance on such information.
40. A  ll bookings are accepted subject to the conditions,
tariffs and regulations as detailed in the passenger
documentation and/or subsequently imposed by the rail
companies, firms or persons concerned.
41. Travellers are responsible for ensuring that they have all
necessary visas and appropriate travel documents prior
to their departure from Australia and New Zealand.
42. F ares quoted in AUD or NZD are subject to change
without prior notice. Additional local processing and
amendment fees may apply to any change, cancellation
or refund. Cancellation fees in Australia are subject to
10% GST.
43. R ail passes do not include the cost of admission fees to
sightseeing venues/tourist attractions unless they are
listed as a Bonus Travel Offer included with the pass.
44. I nformation in our brochure was valid at time of
publication and is subject to change without notice.