BT Connect Acceleration

Accelerating business performance

BT Connect
Networks that think

BT Connect Acceleration can
improve the performance of our
customers‟ business applications
across global networks by up to 200
times whilst reducing network bandwidth
demands by typically 30%-60%. The
impact can be transformational, enabling
our customers to move to consolidated IT
models and cloud services. Connect
Acceleration can improve application
performance for customers who have
already tried this and suffer from severe
application delays.
Return on investment in 7 months
Connect Acceleration can help customers to achieve key
strategic goals and can provide return on investment within
7 months.
Connect Acceleration is a fully managed service from BT
offering lower total cost of ownership, improved usage of
bandwidth, and greater business efficiency due to improved
performance of applications.
“
The managed acceleration service from
BT includes project management, which
took care of everything from ordering and
shipping the hardware to dealing with
customs issues. BT also organised and
supervised local engineering teams
carrying out the installations.”
BT also provides managed reports. The
latest BT optimisation reports show that a
massive data reduction of 76 per cent
has already been achieved. That figure is
likely to be exceeded because, although
we‟re focusing on file server and email
traffic right now, we‟re planning to extend
the solution to other applications”
Christoph Pscherer, IT Manager, Siemens

Connect Acceleration enables companies to:

• Accelerate all TCP Applications for remote sites and
mobile users
• Optimise bandwidth
• Centralise data and consolidate infrastructure.

Case Studies
BT has a number of customers using Connect Accereation
from different industry sectors including Siemens, Paperlinx,
Manpower and Atradius. These case studies are available
on www.bt.com/casestudies
Business benefits
Some of the benefits of Connect Acceleration are
highlighted in the table below:
Challenge
Consolidation of IT
Improve user productivity
Maximise investments in
network infrastructure
Accelerate disaster recovery
Boost productivity of mobile
workers
Business benefit
Enable the moving of
storage and servers from
remote sites to central data
centers without
compromising end user
performance.
Reduce transaction times by
20 seconds and save
£000k‟s a month in costs.
Make better use of existing
bandwidth and reduce by an
average of 60% and save
£000k‟s a month in costs.
Speed up disaster recovery
processes and reduce back
up times by seven times.
Accelerate application
performance for mobile
users so they can gain faster
access to applications on
the move.
BT managed service
BT Connect Acceleration is a comprehensive managed
service that is part of the award winning Connect
Applications portfolio of services.
Monthly Reports
BT allows global customers to outsource the operations of
WAN acceleration and receive monthly reports documenting
global performance of critical applications.
As part of the service every month the customer will receive
a report from a BT analyst analysing the application
performance trends and the levels of performance
improvement. This provides ongoing insight and advice on
the customer‟s environment to help them make better
business and technical decisions.
The monthly report will be a detailed graphical report broken
down per appliance and application with a graphical
summary page which will include appliance health,
performance summary and helpdesk alert reports. All these
details will be assessed by the analyst with a written
analytical summary of the findings with observations and
recommendations.
BT benchmark database
As well as receiving performance improvement reports
customers can benefit from the BT benchmark database

“
which is database of all the customers BT manages.

This allows BT to assess typical improvement and

optimisation rates for different types of applications and
customer environements creating an industry benchmark.

SharePoint data over the WAN was

reduced by 85 percent and file download
times were reduced from 30 seconds to
less than five seconds. HTTP, email and
SAP traffic reduced by over 65 percent.
Bandwidth reduction also helped save
WAN upgrade costs by £300k.”
The below graph shows the range of bandwidth reduction
improvements by application and is based on a selection of
21 common applications from a total of 95 measured. The
green bar shows average reduction and the red bars show
maximum reduction.
BT benchmark database
BT managed service features BT managed service credentials
The BT managed service includes the following elements BT Connect Acceleration won the Best IT Service award at
outlined in the table below: the GTB Awards in June 2010.

BT won the „Fastest Growing Service Provider‟ award in

Management Features
Service Delivery Project managed
installation, global support
to over 84 countries
Security Management Management of the service
within BT security guidelines
Service Continuity Service recovery strategy
Management
Availability Service outage analysis,
Management resiliency and risk reduction
design activity
Incident Management 24X7 helpdesk and support,
proactive and reactive fault
management, service
incident investigation,
problem management, BT
analysts, consultants and
supplier support, fault
escalation procedures
Service Review Monthly reporting, reporting
platform access
Change/ Release Vendor patch and release
Management testing, configuration and
patch management
2010 from Riverbed. BT is also proud to have Riverbed
Global Service Provider status – the highest partner status
available.
BT manages 3,000 optimisation endpoints in 70 countries .
BT was the first service provider to prototype Riverbed
Virtual Appliances for use with Virtual Data Centre and
cloud solutions.
BT was the first global service provider to offer a full
portfolio of fixed, mobile and RSP applications. RSP
provides a flexibly managed application hosting service.
BT was the first global service provider to test and demo
Qumu video streaming – as a software only solution running
on a virtualised platform.
BT is the only provider to offer an independent test and
development facility to enable customers to compare,
contrast and decide on the right optimisation solution.
BT provides continuous rigorous testing at its renowned
R&D centre at Adastral Park. BT tests a wide range of
vendor products for fixed, mobile, management and
reporting capabilities to ensure BT maintains its “Best in
Class” portfolio.

“
The BT solution made an instant impact.
With much less traffic being carried
across the network, application response
times accelerated enormously. Branches
are seeing significant improvements in
network performance. That means our
consultants can provide a more efficient
and professional service to clients.”

Geert Vaerenberg, IT Director, Manpower Belgium

“
Summary
Connect Acceleration enables companies to:

Accelerate all TCP Applications for remote sites and

We evaluated several partners and chose mobile users
BT because of our established business Optimise bandwidth
Centralise data and consolidate infrastructure.
relationship, and because they offered a
fully managed service and had a proven
track record in delivering Riverbed
technology.

BT‟s Connect Applications team

managed the deployment of WAN
acceleration into our five data centres
and at nine larger offices at some difficult
locations in Asia Pacific region and
Africa. We have been able to scale the
service quickly with BT deploying
appliances in additional sites. We have
aggressive expansion plans to improve
application performance to an additional
500 offices over the coming months, and
will shortly ask BT to evaluate Riverbed‟s
Steelhead Mobile software solution for
providing mobile workers LAN-like access
to files and applications from their
laptops.”

IT Director, Global Pharmaceutical

Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc‟s
respective standard conditions of contract. Nothing in this
publication forms any part of any contract.
British Telecommunications plc 2011.
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