Pregunta 1 10/10 pts
Cuando consideramos a la empresa como sistema, desde el punto de vista productivo,
esta consta de cuatro elementos basicos, recursos, procesos, producto y cliente. Dado
lo anterior, para lograr la satisfaccién al cliente debemos controlar las acciones
planeadas al interior de esta, a través de la medicién de la gestién de talento humano.
Del siguiente listado seleccione los que se identifican como indicadores, relativos al
rea de Gestion de Talento Humano.
Opciones de respuesta
Bienes y servicios,
@ Produccién por horas/hombre
96 diario de ausentismos en la empresa
Total de personal contratado Pregunta? 10/10 pts
Lasigulente situacién describe la posicién familar frente al bajo rendimiento
‘académico de Antonio, hijo menor quien cursa tiltimo semestre de filosoffa en la
Universidad.
El padre considera que su hijo debe poner en marcha un plan de acci6n inmediato
para mejorar su desempefio en el término de un mes consistente en mayor
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