devry MGMT570 final exam

devry MGMT570 final exam

Question

Question 1. 1. (TCO A) Briefly describe the ch

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devry MGMT570 final exam

Question

Question 1. 1. (TCO A) Briefly describe the characteristics

of the positional and interest-based approaches to addressing conflict. (Points
: 25)

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Question 2. 2. (TCO B) Relying on Maslow’s and Herzberg’s

theories, describe the basic human needs that must be met in the workplace to
minimize the potential for conflict (Points : 25)

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Question 3. 3. (TCO C) What elements would you recommend

when creating and designing workplace conflict resolution that will educate
employees to discern between destructive and constructive conflict? Be sure to
include a definition of destructive and constructive conflict in your answer.

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(Points : 25)

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Question 4. 4. (TCO D) Describe integrative negotiation, and

provide examples of this approach to negotiating. (Points : 25)

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Question 5. 5. (TCO E) When mediating a conflict between two

parties that are both in the low range of the Conflict Capability
Questionnaire, what considerations should the supervisor keep in mind with
respect to expectations about possible outcomes, the parties’ behaviors, and
how to manage the mediation (list at least three)?

(Points : 25)

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Page 2

Question 1. 1. (TCO F) Describe the process parties can

undertake to explore options during negotiations.

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(Points : 25)

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Question 2. 2. (TCO G) Describe the basic process that a

manager goes through when conducting a consultative decision-making process in
which he or she allows significant input and participation from the group
members. (Points : 25)

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Question 3. 3. (TCO H) State and describe at least three

traits, behaviors, or characteristics that illustrate that an individual is
being considerate of others when seeking to resolve a conflict. (Points : 25)

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Question 4. 4. (TCO F) Describe the differences between a

conversation and a sell-job and explain how each affects conflict. (Points :
25)

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Question 5. 5. (TCO G) When delivering an assertive

confrontation message to an employee, you must be careful not to become
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defensive or reactive if the employee becomes angry or argumentative. Describe
measures you can take to remain calm and focused when delivering such a
message. (Points : 25)

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devry MGMT570 final exam

Attachments
Page_12.docx (19.06 KB)

Preview: process xxxxxxx can xxxxxxxx and enter xxxxxxxxxxx negotiation voluntarily
xxxxxxxxxxx negotiation xxxxxxxxxxx xxx and xxxxxxx inspire to xxxx parties to xxxxxx from xxx
xxxxxxxxxx and xxxxxxxx on the xxxxxx The mediator xxxxxx the xxxxxx xx neutral xxxxxxxxx
that both xxxxxxx accept happily xxx fundamental xxxxxxxxxxx xxxxxxxxxxx feature xx that it xx
totally controlled xx the xxxxxxx xxxxxxxxxx Parties xxx happy in xxxxxxxxxxx negotiation
process xxxxxxx normally xxxxxxxxx xxxx decisions xxxx are beneficial xxx both parties
xxxxxxxx 5 x xxxx E) xxxx mediating a xxxxxxxx between two xxxxxxx that xxx xxxx in xxx low
range xx the Conflict xxxxxxxxxx Questionnaire, xxxx xxxxxxxxxxxxxx should xxx supervisor
keep xx mind with xxxxxxx to xxxxxxxxxxxx xxxxx possible xxxxxxxxx the parties’ xxxxxxxxxx
and how xx manage xxx xxxxxxxxx (list xx least three)?(Points x 25) Spellchecker xxxx 2 xxx
xxxxxxxxxx keeps xx mind on xxxxxxxxxxxx about possible xxxxxxxx when xxxxxxxxx xxx
conflict xxxx the supervisor xxxx have tact xxx patience xx xxxxxxxxxxx and xxxxxxxx rapport
among xxxxxxx and the xxxxx The xxxxxxxxxx xx mediator xxxx give an xxxxxxxxx professional,
accurate xxx clear xxxxxxxxxx xx his xxxxxxxxx The mediator xxxx present in xxxxxxx a
xxxxxxxxxx xxx believable xxxxxx The mediator xxxx be able xx clearly xxxxxxxxxx xxxxxxxx
and xxxxxxx difficult situations xx must be xxxxxxxxxxx credibility xxx xxxxxxxx without
xxxxxxxxxx he may xxxxxxxxxxxxxxx distort the xxxxxxxx acquired xx xx a xxxxx of the
xxxxxxxx that he xxxxxxxxx a xxxxxxxxxxxxx xxx objective xxxxxxxx regardless of xxx reactions
that xxx emotional xx xxxxxxxx actually xxxxxxxxx and experiences xxx the time xxxx
questioning xxxxxxx xxx mediator xx the core xxxx in the xxxxxxxxx process, xxx xxx traits xx
the mediator xxx credibility, adaptability, xxxxxxxxxxxxx appearance xxx xxxxxxxx and
xxxxxxxxxx For managing xxx mediation the xxxxxxxxxx must xxx xxxxxxxxxxxxxxxxx and
xxxxxxxxxxxxxxxx and objectivityQuestion x 1 (TCO xx Describe xxx xxxxxxx parties xxx
undertake to xxxxxxx options during xxxxxxxxxxxx (Points x xxx SpellcheckerNegotiation xx the
method xxxxxxx which the xxxxxxx settle xxxxx xxxxxxxxxxx Negotiation xx a process xxxxxxx
which agreement xx compromise xx xxxxxxxx while xxxxxxxxxx from dispute xxx arguments In
xxx case xx xxx agreement, xxx parties understandably xxxx to acquire xxx best xxxxxxxx
xxxxxx for xxxxx taken positions xxxxx are several xxxxxxxxx that xxxxxxx xxx take xxxxxx the
negotiation xxxxxxxxx are the xxxxx that xxx xxxxxxx can xxxxxxxxxxx the negotiation, xxxxxxx
can have xxxx preparation xxxx
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