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  • App Tickets: Danny Quiñones

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    Danny Esteban Quiñones
    7 views10 pages
    App Tickets provides a helpdesk ticketing platform as a service to help companies improve their response times for internal and external customer support requests. It offers fast processing times, a customizable knowledge base, and tools to prioritize critical cases through an intuitive and easy to use interface. The software has a SaaS business model with over 50% profit margins and aims to help businesses better manage their technical support workflows and reduce delays.

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    App Tickets provides a helpdesk ticketing platform as a service to help companies improve their response times for internal and external customer support requests. It offers fast processing times, a customizable knowledge base, and tools to prioritize critical cases through an intuitive and easy to use interface. The software has a SaaS business model with over 50% profit margins and aims to help businesses better manage their technical support workflows and reduce delays.

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    © All Rights Reserved
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    7 views10 pages

    App Tickets: Danny Quiñones

    Uploaded by

    Danny Esteban Quiñones
    App Tickets provides a helpdesk ticketing platform as a service to help companies improve their response times for internal and external customer support requests. It offers fast processing times, a customizable knowledge base, and tools to prioritize critical cases through an intuitive and easy to use interface. The software has a SaaS business model with over 50% profit margins and aims to help businesses better manage their technical support workflows and reduce delays.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 10

    App Tickets

    Danny Quiñones
    Customer Segment
    Companies that their core business are
    focused on performing service to internal or
    external customers.
    Main customers
    Siglo Colombia S.A.S
    American KPO
    Context
    In companie's IT area there are delays in the
    management of requests for technical
    support, currently 60% of these are served
    out of time, for this reason it became
    necessary to create a platform to monitor
    helpdesk staff.
    Context
    Value Proposition
    - Best processing times.
    - Own knowledge base
    - Definition of critical cases
    What's the secret?
    • Unlicensed.
    • Ready to use.
    • Intuitive Design
    • Management reports
    Bussines Model
    • Software as a service.
    • Purchase source code.
    • Sales support services.
    • 53% profit margin.
    Why Us?
    Why Us?
    Costumers

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