Nathan Ponwith

OGL481

1. My case is about Twitter the social media company, and my role is an outsider and user of their
media platform. I am writing about the censorship Twitter is implementing on a variety of things
and some specific political stories. I am exploring Twitter’s ability to censor information, choose
what is fact and what is not, and what people see and what they do not see.

2. The structure of the organization influenced the situation heavily. Twitter assigns individual
people to their positions that influence the censorship. Individuals who has biases, opinions, and
ways of looking at the world. This is very normal as everyone has biases and opinions whether
they know it or not. The problem here is that Twitter is a media outlet and, in this day, and age it
is where many people get news and information from. There is a problem with the structure of
Twitter because is not responsibility of the individual who works for Twitter to push their biases,
beliefs, and political preference on millions of people who use the platform.

3. What I would do to change this, is first off there needs to be an entire culture shift within the
company to take out political bias from the policy makers inside of Twitter. Also, there should be
a change in censorship authority of Twitter and individuals who work for Twitter. There is case
after case that represents unfair censorship. People are losing their freedom of speech because
one person who works at Twitter disagrees with them and this is not right. What really needs to
happen is a government body needs to regulate Twitter and regulate their censorship policies
which are clearly biased. If people cannot openly report facts, voice their opinion even if that
does not stand with the biases of Twitter, then social media is not a right and is run by a group
that can pick and choose people’s freedoms and lives.

4. What I would do is change the influence of bias in censorship protocols and use an approach
where rules are regulated, and individuals cannot make personal choices for how the company
operates. After learning more about structural frame, I would be more careful than I would have
before. I learned that dramatic changes in structural framing can negatively affect an
organization in a variety of ways. I would not go crazy and make entire changes to the structure
because that would be detrimental to Twitter and the people of the world that depend on this
app giving them news and information. So specifically, there needs to be targeted changes in
structure that eliminates personal bias from influencing the company’s policies, and there needs
to be a sector that is primarily focused on user experience as it relates to censorship and what it
entails.