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CONTENTS

Chapter
Title Page no
no.
SECTION 1 COMMON CHAPTERS
1 Introduction to Insurance 3
2 Customer Service 8
3 Grievance Redressal Mechanism 13
4 Regulatory aspects of Insurance Agents 17
5 Legal Principle of an Insurance Contract 19
SECTION 2 LIFE INSURANCE
6 What Life Insurance Involves 23
7 Financial Planning 26
8 Life Insurance Products – I 30
9 Life Insurance Products – II 34
10 Applications of Life Insurance 38
11 Pricing and Valuation in Life Insurance 42
12 Documentation – Proposal Stage 48
13 Documentation – Policy Condition - I 52
14 Documentation - Policy Condition - II 56
15 Underwriting 65
16 Payments Under a Life Insurance Policy 71
SECTION 3
HEALTH INSURANCE CHAPTERS

17-21 Health Insurance Chapters 76

MOCK TEST QUESTION PAPERS

Sterling Insurance ATI Services