Professional Documents
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Welcome to VideoRay
VideoRay® was founded in 1999. Our concept was a simple one – build a remotely operated
vehicle (ROV) that could be sent into underwater locations that its owners could not reach, or where it
might be unnecessary, or even dangerous, for them to do so. The challenge was to make this relatively
new technology more accessible to potential users, which meant it had to be portable, reliable,
affordable and easy to use. The first systems had shallow depth ratings, included short tethers and basic
thrusters, and were used in nuclear power plants, aquaculture sites, educational ships, and yachts.
Since then, users have tried VideoRays in increasingly challenging situations and environments. Today,
VideoRays can be found on every continent, and owners have learned to trust them to perform in a
wider range of uses and growing number of industries. Hundreds of VideoRays are deployed in
homeland security applications to keep the United States and other countries safe. Science museums
and public aquariums use them to demonstrate how ROVs work – and how fish see their world. Law
Enforcement agencies use VideoRays to locate and retrieve drowning victims and investigate
underwater crime scenes. Television shows use VideoRays to investigate underwater wrecks and
disasters to separate facts from fiction, and every week another application for VideoRays is discovered
somewhere in the world.
VideoRays initially delivered just a video camera to the underwater location. However, VideoRay has
established itself as the worldwide leader in observation-class ROVs, and underwater accessory
manufacturers now develop their sensors around the size and payload capacity of VideoRays. When
you purchase a VideoRay Pro model, you have a choice of the best scanning and multi-beam sonars,
positioning systems, metal thickness, cathodic protection, water quality and radiation measuring devices,
and many other underwater tools and sensors.
PROVEN
Welcome
VideoRays start at under $6000 USD, and there is sure to be a model that is right for your
PHOTO CREDIT: Becky Kagan
underwater challenges.
VideoRay sells more ROVs than anyone else. Most likely we have users who are doing what you want
to do with your VideoRay. Ask us about VideoRay users who are doing what you want to do
underwater, so you can ask them what they think of their VideoRay. We’re sure you’ll be pleased with
their answer.
Our Promise
LOYAL
Scott Bentley
President and Founder
VideoRay LLC
VideoRay is...
The world’s most widely used underwater Remotely Operated Vehicle (ROV).
The smallest, lightest, and best performing ROV capable of open-water tasks.
The standard observation-class ROV for the United States Coast Guard.
The most efficient ROV – with minimal power requirements that can be met by using the smallest
generator, or an inverter that you can connect to your boat’s or vehicle’s battery.
By far the most reliable ROV, capable of operating for hundreds of hours of continuous use.
Extremely easy to maintain – light bulbs, propellers, thruster guards and seals can all be changed in less
than five minutes with few or no tools.
A company that works hard every day to ensure that you can be successful with our products.
underwater capabilities.
Table of Contents
About VideoRay
Why VideoRay
VideoRay Users
Port Security
Law Enforcement
Archaeology – Wreck Survey
Ship Hull Inspections
Potable Water Inspection Services
Hydroelectric Inspection
Inland Infrastructure Inspection
Salvage
Offshore Oil & Gas
Surveying
Broadcasting
Science & Research
Aquaculture
Why VideoRay?
AGILE
United States Coast Guard
Waterways and ports throughout the United States
www.uscg.mil particularly valuable when navigating in murky
port waters or inspecting ships for contraband or
In the aftermath of September 11th, 2001, the explosive devices. They also find that VideoRay’s
job of preventing underwater terrorist attacks was extreme portability gives them the ability to
added to the United States Coast Guard’s (USCG) deploy from docks, small boats, or trailers and
responsibilities. After a comprehensive evaluation enables them to respond rapidly to a wide range
of available technology in 2002, VideoRay was of missions. See www.videoray.com for more
selected as the standard for USCG observation- information on how the USCG uses their
class ROVs. Currently, all Tier 1 ports are VideoRay systems.
protected by USCG units equipped with
VideoRays. All Maritime Safety and Security
Teams (MSST) have VideoRay equipment, as do
multiple Tactical Law Enforcement Teams
(TACLET) and Port Security Units (PSU).
Port Security
VISION technology that they have purchased systems on
behalf of other countries that export to the US,
so US-bound shipments can be scanned before
they leave foreign ports.
New York Police Department
New York City, New York, USA
www.nyc.gov/nypd saves time and makes for a much more thorough
search. “It enables us to get a virtual image of any
The Counter Terrorism Division (CTD) of the devices before we send a diver down,” says
New York City Police Department (NYPD) has NYPD Sergeant John Harkins.
the job of protecting New York from terrorism.
New York is threatened on several fronts,
including underwater. The New York Harbor is a
key concern, and no expense or effort is spared in
keeping it safe. The world's largest municipal
ROV fleet for port and waterway security is
located in New York City.
Port Security
EFFICIENT appearance of underwater accident or
crime scenes.
Port of Long Beach
Long Beach, California, USA
www.polb.com by the POLB’s own employees resulting in a
significant savings to the taxpayers, but it is done
Trade valued annually at more than $100 billion more rapidly, thoroughly, and safely. This “dual
moves through the Port of Long Beach (POLB); use” of VideoRay technology is something that is
it is one of the United State’s premier seaports very common among municipal, state, and federal
and a trailblazer in port security. VideoRay agencies when their users discover the capabilities
systems were incorporated directly into their array and ease of use of their new VideoRay systems.
of port security technology in 2007, though the
Long Beach Fire Department and local US Coast
Guard MSSTs had deployed VideoRay
technology much earlier.
Port Security
EFFECTIVE Caribbean. As a result SAL has expanded their
business throughout the region and they are now
a VideoRay dealer.
United States Navy
Locations throughout the world
www.navy.mil either of these restrictions, so inspections can be
done much safer and more rapidly.
The US Navy is one of VideoRay’s largest
customers. They have purchased VideoRay The US Navy has installed VideoRay systems all
technology for many uses ranging from criminal over the world, from Pearl Harbor, Hawaii to
investigation (following the USS Cole incident,) to Groton, Connecticut and from Norfolk, Virginia
explosive ordnance disposal, to routine ships to Yokosuka, Japan.
husbandry.
Port Security
INTEGRITY meter area, and the video was reviewed to see
where suspected ordnance was located. Then the
VideoRay returned to these areas with divers for
the process of neutralization and disposal. In
total, 1.5 tonnes of explosives were located.
St. Louis County Sheriff
Duluth, Minnesota, USA
www.stlouiscounty.org Their fleet now includes multiple VideoRay Pro
3XE GTO systems, BlueView ProViewer
St. Louis County, Minnesota is the largest county multi-beam sonar, SeaSprite scanning sonar and
in the United States. It is known for its Marine Sonic Technology side scan sonar.
spectacular natural beauty, including a national
forest and a national park, the Boundary Waters
Canoe Area, four state parks and 500 lakes.
Unfortunately, given the number of lakes and the
prevalence of snowmobilers on frozen lakes in
the winter as well as many boaters in the summer,
Law Enforcement - Search & Recovery
DETERMINATION
J&S Utility
Pleasant Shade, Tennessee, USA
J&S Utility Consultants inspects a wide variety of Another feature that is critical is VideoRay’s
water tanks. The tank inspection business in reliability. VideoRays routinely do hundreds of
Tennessee expanded significantly after state consecutive tank inspections without more than
legislation mandated periodic inspections of routine service that can be done in the field.
municipal water tanks. As a result J&S has
developed considerable expertise in inspection Since 2001, J&S have upgraded their VideoRay to
techniques, the interpretation of potential a Pro 3 model and have put many hundreds of
problems and analysis of failures. hours on their systems. J&S is also branching out,
offering specialized training on inspection
In 2001 they purchased a VideoRay submersible techniques using VideoRays.
and quickly learned that it was the right tool to
inspect the interiors of tanks while the tank
remained in service, saving clients the cost and
Potable Water Inspection Services
EASY
MBA Tanks
Wilmington, Delaware, USA
www.mbatanks.com For a job in 2007, they modified the skid so their
VideoRay would pass through a butterfly valve on
MBA specializes in Water Storage Tanks, a 24 inch (61 centimeter) pipe. A typical
Underwater Inspections, and Protective Coatings inspection often involves solving problems that
Inspection. They purchased their VideoRay Pro 2 would be very difficult or impossible to overcome
in 2001, and have done over 100 inspections with without this technology.
it. They appreciate the reliability and robustness of
the system, and the fact that they can easily A reservoir client was finding that their pumps,
perform simple repairs and modifications to it. which drew from three different intakes, were
failing prematurely. They suspected that the
intakes were ingesting foreign material, but were
not sure. A VideoRay inspection – through over
200 feet (61 meter) in each intake and past two
CLEAN
US Army Corp of Engineers
Locations throughout the United States
www.usace.army.mil Several additional Corps districts have purchased
VideoRays since this report was issued. Since
The United States Army Corps of Engineers VideoRay systems are available on the US
(USACE) is made up of approximately 34,600 Government’s General Services Administration
Civilian and 650 military members. Its (GSA) schedule, the purchase of a system is far
responsibilities include planning, designing, easier for US Government agencies. Recent rule
building and operating water resources and other changes allow purchases by state and local
civil works projects (Navigation, Flood Control, agencies at GSA prices as well.
Environmental Protection, Disaster Response,
etc.) throughout the United States.
Hydroelectric Inspection
The Three Gorges Hydropower Plant (TGHP)
contains twenty-six turbine-generator units, each
with installed capacity of 700 MW, not including
the six more 700 MW units in the Right Bank
Underground Powerhouse under construction. Its
SAFE
Titan Marine
Ft. Lauderdale, Florida, USA
www.titansalvage.com Another wreck were VideoRay was used by Titan
was the NEW FLAME, which ran aground in
Titan Maritime, one of the world's leading Gibraltar. In this case the first ROV that
maritime salvage companies, needed to assess the attempted to inspect the wreck - a large ROV -
underwater condition of the 900 foot container was unable to complete the mission in the six
ship MSC NAPOLI that was grounded off the knot currents at the site. Using special
southeast coast of the UK. Their consultant, deployment techniques, the VideoRay was
Steve Van Meter, of Cocoa, Florida had been successful. The video from VideoRay indicated
using his VideoRay micro-ROV on challenging that the hull was damaged through the keel, and
jobs throughout the world for years. His the ship could not be able to be refloated. This
VideoRay system is light and portable, so it can be information enabled Titan to properly prepare
taken along as checked luggage on airlines. The and bid for the salvage of the NEW FLAME.
power consumption, operating space, and simple
deployment techniques are all such that it can be
operated onboard almost any vessel from small
inflatables to large offshore support vessels.
time allotted.
UMC
Hants, United Kingdom
www.umc.co.uk identified numerous unidentified targets. Paul
Summers of UMC commented that “this
UMC International PLC , located in Plymouth, provided an ideal task to test the capabilities of
UK, contracted with Atlantas Marine, an the VideoRay ROV and BlueView Sonar.” UMC
underwater technology firm representing contracted Atlantas Marine to supply the
VideoRay based in Somerset, UK, to image equipment and an operator to train UMC staff.
containers and debris on the seafloor surrounding Sonar targets were quickly located and classified,
the MSC NAPOLI wreck. A side scan sonar and the serial numbers and general condition of
survey of the immediate area around the MSC containers and other cargo which had fallen off
Napoli and the surrounding area of West Bay had the MSC NAPOLI during the unfortunate
incident were captured with the video camera on
the submersible. Location of the targets and
navigation to them was accomplished
through a BlueView ProViewer P450-15 multi-
beam sonar. The ProViewer’s long range proved
invaluable in guiding the VideoRay to each target
PORTABLE
Salvage
Maersk Oil
North Sea
http://www.maerskoil.com The resulting inspection was a great success –
excellent images were obtained of areas beyond
Maersk Oil is an international oil and gas the range of larger ROVs or divers, and in sea
company operating an oil production output of conditions too rough for either.
more than 600,000 barrels per day. Attention to
health and safety, a strong respect for the In order to mobilize for the inspection, a single
environment and a cost conscious approach has pilot and two pelican cases (carried as normal
helped Maersk Oil grow to become one of the luggage) were all that was needed to be flown
world's top 25 independent oil and gas producing offshore. The inspection was conducted with the
companies. When they faced the challenge of pilot and one helper, and did not interfere with
inspecting areas of their Gryphon FPSO in the any FPSO operations- no valves or thrusters had
North Sea, they agreed to trial a VideoRay to be isolated, and there was no impact on normal
provided by Buccaneer Ltd, the local Aberdeen oil production. The VideoRay was simply lowered
VideoRay representative. down into the turret moonpool area, and from
there, swam throughout the mooring system.
Offshore Oil & Gas
CRITICAL
Conoco Phillips
South China Sea
Managers aboard Conoco Phillips' FPSO vessel in for the VideoRay system including inspections of
the South China Sea needed a way to inspect the hull, anchors, and ballast tanks.
anchor system. Engineers determined the easiest
and safest way to accomplish this was by During the delivery and training process, it was
descending through a 50 cm diameter turret riser clear that the VideoRay's capabilities were an
tube. After an exhaustive evaluation period which exceptionally good fit with their requirements.
included discussions with several manufacturers The VideoRay's small size, low power
and consultants, Conoco Phillips purchased a consumption, intuitive and easily-mastered
VideoRay Pro 3XE GTO system with VideoRay controls, and strong "GTO" thrusters allowed
certified implementation consulting, training, and many potential operators - including the FPSO
maintenance instruction. During installation and captain - to have a chance to conduct inspections.
training Conoco Phillips saw other valuable uses VideoRay's proven field serviceability was
demonstrated with maintenance operations, such
as lamp, camera dome, thruster seal and circuit
board replacements, and other procedures
demonstrated and practiced by staff based on
the vessel.
BALANCED
Fugro
Aberdeen, United Kingdom
www.fugrosurvey.co.uk VideoRay is a vital part of a large number of
Surveying
The wreck currently lies in 70-80 metres of water.
Deakin used multi-beam sonar and VideoRay
ROVs to assess the status of the wreck site in
collaboration with the Maritime Archaeological
Division.
Discovery Channel Deep Sea Detectives
Gulf of Mexico Various Locations
In August 2006, the producers wanted shots of Show host, John Chatterton, explains the role of
the Harbor Branch submarine descending as the VideoRay: “On the Deep Sea Detectives series for
mother ship moved away. The problem with the History Channel, our job was exploring
shooting with divers was the vortex created by the shipwrecks to unlock their mysteries for our
moving tender would suck anything or anyone audience. For roughly 10% of our 57 episodes, we
into its props. So VideoRay was called out, used the VideoRay micro-ROV to penetrate inside
and used to capture the video. spaces within these shipwrecks that were simply
too small for divers to enter. The Video Ray
The VideoRay was deployed by being thrown by worked very well with divers and was a valuable
hand (like a football) as the tender departed the production tool retrieving the information and
area. The strong thrusters of the VideoRay Pro video we needed. We found it easy to operate,
3 GTO were able to counteract the 3 to 4 knots easy to transport, and reliable. In the television
that the tender was moving, keeping the industry, you are always working under budget
VideoRay within range of the sub as it descended restrictions. The VideoRay always provided us
to the deep. The challenge was to keep playing with great production value, and never once let us
out tether fast enough to keep up with the rapidly down. I wish everything worked as well for us as
disappearing sub. the VideoRay.”
Broadcasting
UNPARALLELED
National Geographic
Yucatán, Mexico
www.nationalgeographic.com Kolb and the VideoRay team would lug the 70-
pound (30 kilo) VideoRay equipment into the
VideoRay was a critical component on a scientific jungle each day, thankful it was much lighter than
mission featured in the October 2003 issue of the SCUBA equipment the divers required. They
National Geographic magazine and on would then lower the VideoRay to a Cenote, start
nationalgeographic.com. The expedition explored up the tiny generator, and stay for hours
sacred sinkholes, called Cenotes, in the Yucatán. A measuring water parameters and looking for cave
VideoRay submersible entered several Cenotes in biology. In Cenote Sabak Ha, Kolb recalls tying a
search of Maya artifacts and cave biology and chicken foot to the YSI sonde on the VideoRay,
found skeletons of victims who had been taking it to 450 feet (137 meter), and waiting to
sacrificed in ancient times. see what marine life would appear. The YSI
Sonde measured depth and thickness of the
Marcus Kolb, Director of Research and halocline, where fresh water meets salt water.
Development, spent two weeks in the jungle
accompanying photographers and scientists. The Live video from the VideoRay was sent to the
VideoRay reached depths and captured dive supervisor at the surface. The VideoRay
underwater photographs that might not be scoped out Cenotes before divers entered and
possible by divers; identified water conditions; provided a precautionary glimpse of underwater
observed isopods and other cave life; and conditions. While divers were in more than 200-
explored tiny passages too small and dangerous foot (61 meter) depths of the Cenote, the tiny
for divers. Equipped with a Sony 5 mega pixel yellow submersible accompanied them as a dive
camera with a wide-angle adapter, the VideoRay buddy would, capturing live video and
Broadcasting
took high-resolution photos of the sacred documenting the exploration.
Broadcasting
TREASURED
Strikezone
Sydney, Australia
www..strikezonemedia.com.au
Broadcasting
PHOTO CREDIT: Carol Yin, Yinsight, Inc
Moss Landing Marine Laboratories
McMurdo Station, Antarctica
www.mlml.calstate.edu no problems that could not be fixed in minutes
with the standard tool kit – a testament to
Since establishment in 1966, Moss Landing VideoRay's reliability. Additionally, the use of
Marine Laboratories (MLML) has cultivated an sonar and extended dive times allowed the
international reputation for excellence in marine researchers to locate experimental apparatus on
science research and education. Their the sea floor that divers had been unable to find
collaboration with VideoRay began when nearby for over 40 years. See scini.robocracy.org/blog/ for
Monterey Bay Aquarium purchased a VideoRay, a full account of the 2007 mission and the
and they learned about VideoRay’s small ROV extremely unusual animal and plant life seen
technology experience and excellent results in through the VideoRay.
extremely cold water.
PRICELESS
Chileyue
Castro, Chiloe Island, Chile
Aquaculture is an industry where keeping your each year. Another use is finding expensive lost
assets inside your nets is absolutely critical. The equipment, and performing regulatory
cost of a four-kilogram salmon escaping through compliance work.
an undetected hole equals a $12 USD loss from
the fish farmer's bottom line. When nets are VideoRay can be used day or night. Unlike divers,
ripped, the damage needs to be discovered and VideoRay never needs a rest and never runs out
repaired as soon as possible. Traditionally, these of air. Sending live video to a monitor on the
inspections have been done by divers – a cold, deck, VideoRay moves stealthily through the
dangerous, and monotonous job where the results water like many sea creatures. Because of its
are not easily verified or recorded. small size and the fact that it does not emit
bubbles, VideoRay does not scare fish as divers
Jorge Ovalle of Chileyue, SA, a fish farming often do or create a panic that can lead to the
organization in Castro, Chiloe Island, Chile, is death of fish.
using VideoRay to inspect nets, and for other
tasks. In Chile, the salmon harvest exceeds 350
thousand tons annually. VideoRay provides a fast
return on investment, since if a net inspection
prevents the escape of 1,000 salmon, it pays for
itself. At Chileyue, VideoRay takes the place of
divers in many cases.
TENACIOUS
Aquaculture
VALUED
Aquaculture
estimate their abundance. The VideoRay allowed
Wheeler to observe the fish visually during
spawning and to delineate the extent of spawning
beds. The VideoRay also observed a humpback
whale that was feeding on capelin in the survey
Seatronics
Aberdeen, Scotland, United Kingdom
www.seatronics.co.uk Seatronics therefore have no hesitation in offering
this equipment to complete the most complex of
Seatronics Ltd, Aberdeen, UK took delivery of video tasks in which larger ROV systems are
two VideoRay PRO 3 XE GTO systems from unable to tackle.”
Atlantas Marine in March 2007. Soon thereafter
the systems were successfully utilised by a variety “More and more of our customers are working in
of different global customers. more complex areas and it is essential that we
have the equipment they require available for rent
One venture saw StatoilHydro, Norway to complete these tasks. We can provide
successfully deploy one of the systems in sub engineering solutions, integration and interfacing
zero temperatures under the Artic ice to specific to customers’ needs and have trained
investigate and record the structure and thickness engineers available to work on projects alongside
of the ice layer. Overcoming the harsh the equipment we hire.”
environmental conditions, where tether buoyancy
and electronics were affected by the extreme cold,
engineers accumulated video and depth
information and data for their environmental
survey. Seatronics have found that that the
VideoRay can adapt to a number of simple or
complex video inspection tasks which include
offshore wind turbines, fish farm moorings and
Rental Services
Aquariums
understanding Hawaii’s environment. Visitors to
the Science Adventure Center can pilot the same
VideoRay platforms used for oceanography and
shipwreck exploration. The VideoRays are a hit
with visitors.
Bertram Yachts
Miami, Florida, USA
www.bertram.com video of any underwater excursion including an
exciting day of diving or a quick overall hull
Bertram Yachts is committed to offering its inspection that is extremely useful in checking the
customers advanced technology that is condition of a boat’s props, rudders or anchor
unprecedented in the sport-fishing industry. placement. Various models are available with
Delivering on this commitment, Bertram has depth ratings from 500 to 1,000 feet (152 to 305
partnered with VideoRay to offer a unique meters). A grabber arm is available to recover
underwater tool to their clients. items on the seafloor – dropped sunglasses, keys,
tools, or ancient treasures recently uncovered in
VideoRays are the smallest, lightest, fastest, and Caribbean ports.
most easily deployed remotely operated vehicles,
capturing the finest quality video underwater.
They are extremely
sought-after tools and
appeal to both the
cruising customer and
hard-core fisherman
alike. Weighing only
eight pounds, the
VideoRay is easily
deployed overboard and
can be operated by a
single person with a
simple remote control
from either the comfort
of their salon, the docks
BRILLIANT
Sport
Sport
PHOTO CREDIT:
All of VideoRay’s submersible systems share The Explorer model adds several key capabilities
some common components, and our high to the Scout. The camera on the Explorer tilts up
standards of materials, workmanship, quality and down, making it possible to much easier to
control, and customer support. Our economy see objects directly above the submersible, such as
products have fewer features and less flexibility, at ship hulls, and objects on the sea floor. Camera
the lowest price points available. focus is adjustable, allowing very detailed images
of coral – or the VIN numbers of submerged
The Scout model is the most affordable and the automobiles. Navigation instrumentation includes
VideoRay Products, Services and Programs
most basic. There is only one camera, and it has a both a compass and depth gauge. This allows the
wide angle fixed focus looking directly forward. operator to tell which direction the submersible is
There is no compass or depth gauge, making the facing and how deep it is, which is critical when
operation very simple and basic. The Scout is a the water is less clear and it is necessary to
good entry level system for recreational use, since investigate an object on the bottom in a location
its operation is very simple and the easiest to which is fairly well known.
learn. Thruster controls are the same as with all
VideoRay systems – the vertical thruster moves The Explorer model adds additional thruster
the submersible up and down, and 50mm control options. Joystick sensitivity is adjustable,
horizontal thrusters move it forward and back, with one setting for the entire range of the
and differential application of the left and right horizontal thruster power suitable in open water,
thrusters in forward and reverse give it a wide higher current situations. Another setting for
range of turning actions. The Scout can reach 1.9 clear water - no current situations, such as potable
knots of forward speed – remarkable for a water tank inspection, makes it easier to
product at this price point. command very fine movements of the
submersible. With the addition of a depth gauge,
The Scout model can only be used in clear water internal processors can keep the submersible at
with fairly low currents, since the only navigation the same depth with “auto depth”, freeing the
tool is the front looking camera. However, as operator to concentrate on horizontal movement,
with all VideoRays it is very fun to use, and will camera tilt, and other controls and tasks.
always be ready to go – year after year.
VideoRay Professional Products
VideoRay’s Professional series is by far our most probes, ultrasonic thickness gauges, water quality
popular; it has several capabilities not found in the and sampling devices for engineering and
economy series, opening up a much wider range scientific assessments, and many more. This gives
of underwater missions. you the flexibility to adapt your tactics according
to changing conditions and means you can buy a
The Pro series has different types of horizontal system today and add any accessory at any time
thrusters, each considerably more powerful than when you're ready or have new requirements.
the economy series. All Pro models have
considerably more forward speed – see our All Pro models are integrated with laptop
be added or removed in a few minutes at a syllabus, manual, and optional tests for
job site.) participants to ensure that the lessons are learned.
Typically, beginning courses are conducted first in
Your system will come with comprehensive a swimming pool or tank with clear water, then
documentation and telephone support from the progress to realistic conditions and missions.
factory. If purchased through one of our
worldwide dealers, it will be delivered with basic VideoRay conducts the industry’s only annual
instruction. However, for maximum productivity conference for our users, vendors, and dealers.
with the least investment of your time, we This “VIPS” (VideoRay International Partner
recommend you invest in VideoRay Certified Symposium) event each October provides four
Training. This will be customized for your days of seminars, workshops, presentations, and
industry and underwater missions, and will be networking. Check www.videoray.com/vips to see
delivered by a highly qualified and experienced the results of the last event, and the plans for the
instructor. This is a good way to learn how to next one. VIPS allows VideoRay to connect
pilot your VideoRay to accomplish your tasks as regularly with our power users and other partners,
rapidly as possible while avoiding (or recovering and feedback we receive is invaluable for our
from) tether entanglements and vehicle development plans for new and improved
entrapment. Other lessons included involve VideoRay products.
preventative maintenance, and removal and
Customer Service
While VideoRay systems are easily the most fault (a defect in material or workmanship,) we’ll
reliable available, they can and will malfunction at fix it, including any shipping to or from our shop
some point if used often. We provide assistance if necessary. This is by far the most
three ways: comprehensive warranty in the industry, but we
think it’s the right thing to do.
Calling or emailing our service staff is easy.
With authorized service centers in the US, Our Advantage! Program goes one significant
UK, and Australia, we have someone in your step beyond this, to cover problems caused by
time zone you can talk to for advice, and user error or operational accidents. This optional