AmericaCentralAirlines.

com
America 7 Holden Road., Detroit, MI 

Central Airlines
(313) 234-7865
info@americacentralair.com

November 25, 2019

Hannah Schmittler
510 22nd Ave E
Mount Pleasant, Michigan

Dear Ms. Hannah Schmittler

We are genuinely sorry about the trouble and stress you have recently experienced at
America Central Airlines. Last week, our primary dispatch computer system failed
and caused a significant number of cancelled and delayed flights throughout the
country. We understand that our customers must get to their destinations in time,
and greatly apologize for the inconvenience. We have assured that our computer
system is completely up-to-date, and with bug fixes to prevent this in the future.

Due to the inconvenience of your flight, America Central Airlines will reimburse half
of your ticket. In addition, we hope to keep you as a passenger of our airlines so we
are offering 60% off of your next flight.

We greatly apologize for any stress we have caused you. We hope in the future that
America Central Airlines is your number one choice for air travel! We value
tremendously that our passengers all arrive safely. and on time. It is important to us
to ensure that this does not happen again in the future.

Thank you for being a passenger with America Central Airlines. Please email
info@americacentralair.com for further concerns, questions or inquiries.

Sincerely,

Jim Wojack
Jim Wojcak
President of America Central Airlines