COVER LETTER

Nazia Sultana
Al Mankool, Dubai
055 – 839 - 1741
naziasultanak4718@gmail.com

Dear Hiring Manager,

I am a result oriented professional looking for a new challenging career opportunity.

I have a total of 13+ years of work experience. 11 years as an Assistant Operations Manager for Sales, Business
Development, Retention, Collections, Customer Service, and Background Verification Industry in India dealing
with all major global financial institutions, banks, internet service provider and healthcare companies and 2 years
in Dubai for a FMCG and B2B conference industry.

My last job was at IQPC as Sales, Business Development and Customer Service Manager, generating business
using consultative, value-based selling.

Have been awarded as a "Best People Manager” for building and sustaining high performance teams and
ensuring sales targets are met and exceeded along with focus on accuracy. Have received appreciation from
clients and offshore partners for providing timely and strategic solutions for issues related to process
improvements. Have successfully worked on several Six Sigma, green belt projects for performance
improvement, process improvement, and business improvement.

Key Skills: -

B2B Sales, Account Management and Business Development

Excellent Oral and Written Communication skills and Interpersonal skills.
Meeting Sales Goals and Sales Planning
Call Centre Management and Operations Management
Client Relationship Management
Presentation skills
Project and Program Management
Strong Analytical and problem-solving skills.
Advanced MS Office skills (Excel, Word, PowerPoint)
Customer Satisfaction Management / Customer Service and Public Relations
Market Research and Conceptualization
Market Spend Optimisation and Budget Planning
Team Management
Excellent People Management
Performance Management
Training and Coaching skills
Work Force Management
SLA Management
TAT Management
Time Management
Transition Management

In addition to my experience and personal qualities I also have a MBA in Customer Relationship Management.

Request you to please review my attached resume for additional details regarding my expertise and career
achievements.

Thank you for time and consideration.

Sincerely,
Nazia Sultana