1 - Security technology is used as a

“force multiplier” and supports your

onsite security staff.

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2 – List the 7 major areas of security
concern for the hospitality industry:

1- Physical security and perimeter control

2- Surveillance
3- Guestroom security
4- Alarm systems
5- Communication systems
6- Electronic room-locking systems
7- Electronic in-room safes

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3 - Terrorists are increasingly targeting
hotels because of the worldwide attention
such attacks receive.

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4 – What are the four steps of the risk
management process?
1- Risk identification
2- Risk measurement and evaluation
3- Risk reduction or elimination
4- Risk coverage – how much risk to accept and how much to
insure

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5 – What pages contain the ten questions,
that when completed, will give you a mini
security survey!
Page 10

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6 - Security management should have a system
in place for reviewing key card access logs.
There are logical flows that can be detected
in every property. The reviews are intended
to find illogical patterns.

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7 – Thankfully, theft and fraud by employees
is a minor concern in the hospitality
industry. True or False?
False

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8 - Many of the big hacking schemes we hear
about start with someone conning a password
out of an employee.

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9 - The two departments should conduct
regular security meetings, perhaps as
often as once a week.

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10 - Inadequate security has repercussions
beyond guests losing their belongings to
theft. Hotels can be held liable for the
criminal acts of third parties.

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11 – Once your CCTV system and software is
installed, it’s recommended to reduce the
size of your security force. Saving money
is of utmost concern. True or false?
False

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12 – What seven areas are critically
important that all hotel staff be trained
on appropriate security procedures?
Lobby, front desk, baggage storage area, guest entry points,
valet, parking lot and receiving dock areas.

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13 - Safety & security should be in the
forefront of every employee’s mind.
Hopefully, your employer has a NEO program.
What does NEO stand for?
New Employee Orientation

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14 – List the five common components of a
security department reporting system:
1 - Daily activity report
2 – General incident report
3- Loss report
4- Other reports
 5- Monthly statistical report

15 - A resort / hotel safety program

commonly consists of what 10 items?
1 – Development of fire brigade
6- 2 – Formation of a safety and security committee
7- 3 – Development of emergency procedures
8- 4 – Regular hotel inspections
9- 5 – Investigation of accidents
10- 6 – Establishment of a medical/first aid program
11- 7 – Implementation of safety training programs
12- 8 – Establishment of written objectives for loss control
13- 9 – Implementation of claims-evaluation meetings
14- 10 – The filing of essential reports

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16 – In regards to crisis & emergency
planning, existing plans should be
reviewed how often?

Reviewed annually.

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17 - In regards to Electronic Guestroom Locking
Systems, it’s important that attempted forced
entries are recorded, identified and timed.

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18 - Truthfulness is mandatory. One lie,
misrepresentation, or intentional failure
to disclose relevant information will
damage the hotel operator’s credibility
before the press, the public, the guests,
and the employees.

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19 – What website helps you assess your
location and learn local crime statistics?
http://Capindex.com

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20 - At a minimum, the Global Congress on
LSS, strongly recommends what five points,
for a hotel defense plan? Only list the main
points, not the entire paragraph for each.
1- Secure perimeter

2 – Bomb-sniffing dogs

3 – Knowing the local culture

4 – Review plans, drills and processes

5 - Flexibility