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Huynh Ngoc Hai Dang-Assigment1-1641
Huynh Ngoc Hai Dang-Assigment1-1641
Huynh Ngoc Hai Dang-Assigment1-1641
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Grading grid
P1 P2 M1 M2 D1 D2
Class: GCD0704
ID: GBD18577
GreenWich University
Business Intelligence
Tables
Table 1 Business Process Example........................................................................................................... 8
Table 2 Differentiate between unstructured and semi-structured data .............................................. 17
Table 3 Compare the types of support available for business decision-making ................................... 20
Definition
The business process is a system created by investors to accomplish a particular goal and a method
of collecting relevant to organized activities and tasks that will achieve an organizational objective
once completed by devices to create services to serve a specific customer. For each participant, each
step in the business process indicates a particular mission. This is the fundamental building block
for other similar concepts such as enterprise process management or process automation to be
commented on. The process must include inputs that are clearly defined and a single output. All
variables that contribute (directly or indirectly ) to the added value of a service or product are made
up of these inputs.
➢ The importance of business processes
In large organisations, the need for and benefits of a business method are very evident. For every
organization, a process forms the lifeline and helps it streamline individual operations, ensuring that
resources are put to maximum use.
Examples
Business processes occur at all levels of the organization and spread from one sector to the other.
Some sectors and businesses provide examples of business processes:
Characteristics
• Scope: Beginning and ending points for the phase sequence.
• Purpose: Ultimate aim or explanation of why the procedure is carried out.
• Steps: Concrete acts carried out by members of a team.
• Sequence: The order in which you execute the steps.
Definition
Supporting procedures do not produce goods or services directly, but are important to encourage or
promote the introduction of organizational or management processes.
• Define formally.
• Supports the key procedures
• No customer touch.
• It does not explicitly provide consumers with value.
Example
➢ Procurement, supply, inventory replenishment, and machine maintenance are examples of
processes that support operating procedures.
• Quality Management processes The quality assurance process allows the corporation or
agency to ensure that their goods are "consistent with the intent" of a set of enforcement
procedures. Set up quality contracts with consumers. The quality assurance and quality
management process is then carried out to assess and monitor goods in a real way.
Characteristics
• Configuration Management: change of control, facilities management, product audit,
creation of goods.
• Verification: The right products that offer consumer loyalty and benefit them must be
found.
• Validation: Assess the suitability of work objects in their intended environment for their
intended use.
• Quality Assurance: Maintaining specifications, strategies, and process policies to make the
product more reliable in terms of product quality and process.
• Documentation: Prepare and update intermediate products and products for a transition.
• Developer Training: Build a tight team and prepare all programmer skills to solve all
product processing issues.
• User and operator training: communication skills needed for the system's successful use
and service.
Figure 8 Image to understand the basic structure of decision support system at various levels
Projections on competence
requirements for future task
allocation and planning of
competence growth plans.
Characteristics Helping to accomplish the In order to compare real and Strategies are
targets in the best possible planned output and take steps straightforward and
manner. to reduce the difference action-oriented.
Strategic level preparation between planned and real, the
sets the basis for tactical emphasis is on fixing In terms of parameters
objectives and operational performance parameters and which can be quantified,
objectives. generating data. plans are articulated.
These planning decisions Plans provide detailed
are crucial to the Prepares strategies for guidance on the subject.
organization's success or efficient use of current
failure. resources. Plans are quantified and
expressed in observable
Strategic decisions should Plans to increase the units, making it easy to
be made with fewer data availability of equipment and compare scheduled and
and also in the sense of the overall efficiency of actual plans.
uncertainty and risk. production functions
It helps track the
Risk is still correlated progress of the plan and,
with all strategic level if necessary, take
planning and it is included corrective steps to reach
in certain futuristic the goal.
assumptions.
Tools Executive Support Decision Support Systems Transaction Processing
Systems (ESS) (DSS) Systems (TPS)
Management Information
Systems (MIS)
Example Select a market, acquire Reschedule work Approve for an invoice
a company, recruit Maintaining a house Approve a citation
additional staff , Change product pricing
investments and funds Reorganize a department How to respond to a
, building a house and sales enquiry
many more
Giving responses at the
time of service delivery
to bank customers.
You scored 82, 70, 83 and 76 in the subjects English, Mathematics, Computer Science and
Mechanics respectively. You have Statistics exam remaining and you want to calculate the marks
you need to score in Statistics to achieve an average of 80. Your score sheet before the Statistics
exam will be as follows:
This data it is clear that you have to score 89 in Statistics to achieve an overall average of 80 using
Goal Seek function
• Ad hoc reporting and analysis can be used in a company with a large sales database. Let's say
a user wants to find out the outcome of a specific sale related to a particular scenario, s/he
would build a single report, used only once, to provide that result. This scenario can be found
in companies that have a large outside-sales force which then can export an ad hoc report
showing results from his/her territory (number of clients visited, or leads generated) against
overall sales goals.
• Using an ad hoc reports example from HR, companies have the chance to spot deficiencies
within their human resources management and improve employee satisfaction levels, which
is critical considering the lack of talents across industries. In a practical sense, you could
suspect or assume a higher absenteeism rate over the course of a year or 6 months.
• An ad hoc report example such as the one above could pinpoint specific weeks where the
sales volume was lower than usual.