CAMBRIDGE TT ek a eg WYZ=T 1)neal Listening & Speaking 1 with answers Miles CravenCAMBRIDGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Mactid, Cape Town, Singapore, Sao Paulo, Delhi Cambridge University Press The Edinburgh Building, Cambridge CB2 8RU, UK ww.cambridge.org Information on ths tile: wwow.carnbridge.org/9760521701983 © Cambridge University Press 2008 “This publication isin copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, ‘no reproduction of any part may take place without the written permission of Cambridge University Press. First published 2008 Printed in the United Kingdom at the University Press, Cambridge A catalogue record for this publication is available from the British Library ISBN-13 978-0-521-70198-3 ‘Cambridge University Press has no responsibilty for the persistence or ‘accuracy of unis for extemal or third-party intemet websites referred to in this publication, and does not guarantee that any content on such websites is, ‘or will remain, accurate or appropriate,Contents Map of the book 4 Acknowledgements 6 Introduction 7 ‘Uni Where are you from? 10 ‘Umit Do you need any help? “4 (Umi rithave pizza, please 18 Uni ‘This is your room 22 ‘Uni — One first class stamp 26 (Umit — Tdon't feel very well 30 ‘Unit? Your passport, please 34 (Uni A'single room, please 38 (UpiQ® — When is the next train? 42 (U4O ‘There's so much to see! 46 Reviews 50 Umitt1 1 do it straight away 52 Umliti12 when can you deliver? 56 Umit13 1 put you through 60 Umlt14 Are there any questions? 64 Unit’S what's your opinion? 68 Umit46 ru hand it in tomorrow nr Review2 76 Appondikz1 Useful language 78 Appendix2 Pronunciation features 84 Append Speaking strategies 85 Appendixa Leaming tips 86 AppencikS Presentation evaluation 88 Audioscript 89Bree mec mumber Title 4 Where are you from? 2 Doyou need any help? 3‘ Mhave pizza, 4 == This is your room & One first class 6 don't feel very 7 Your passport, 8 Asingle room, opie Meeting people ‘Shopping Food and eating Staying with fanily Banks, post offices, and bureaux de change Health ‘Atan airport Hotels How to... © introduce yourself in formal and informal situations © ask and answer questions about basic personal information ‘© begin a social conversation and respond appropriately © greet people and say goodbye in a variety of ways © ask an assistant for help in @ shop or market © ask questions in a clothes shop (sie, price, etc.) © show you understand © understand numbers and prices © order a meal in a restaurant © ask about dishes on the menu. © talk about food and express your opinion © ask about food and describe diferent dishes © greet people and make introductions © understand directions inderstand rules © ask for permission © talk about a study abroad experience and give your pinion © ask about and understand services in a bank ‘© ask about services and send different types of mail in a post office © accept or dedine services © change money, ask about exchange rates and ‘commission © explain common health problems “© ask for medication and understand basic instructions at a chemist’s “© express sympathy and give advice on health problems ‘© make an appointment and confirm important details © checkin at an airport and go through immigration “© provide information and give dear answers © ask for information about transport, facilities, etc. © greet fiends and people you don't know © ack about services and facilites in a hotel © check into a hotel and talk about your room “© make a complaint in a hoteli g id Fs Py EI ic} 3 A FA etry number Title When is the next ‘There's so much to see! Tl do it straight ‘Topic Travelling by train or bus Tourism Helping customers and colleagues Goods and services Phone calls Talks and presentations: Seminars and ‘expressing opinions. Class schedules Map of the book Howto... ‘© ask about travel details © understand the time ‘© ask for and give directions ‘© check information to make sure you understand © ask for information at a Tourist nforration Office ‘© make and respond to suggestions © follow a guided tour © talk about places you visit on holiday © offer to help customers © take messages and pass messages on © understand and follow instructions © politely ask people not to do something © say goodbye to visitors (© ask about products and services ‘© make and respond to requests © place an order fora product ‘© compare products and choose between altematives ‘© make and receive telephone calls © take and leave messages © spell names and addresses, and say telephone numbers © leave voicemail messages ‘© understand the organization ofa presentation or tlk © recognize signposts that speakers use © listen for stress on important words to help you understand © talk about a presentation © ask for darification, and explain what you mean © agree and disagree with others © give your opinion and ask other people's opinions © interrupt someone to make a point © ask about and understand schedules © understand announcements about lectures ‘© understand instructions for homework ‘© apologize for delaysThe author would like to thank all the Cambridge University Press team involved in the development of Rea Listening & ‘Speaking for their comrritment, enthusiasm and outstanding suppor; especially Nérin Burke, Roslyn Henderson, Caroline Thiru, Linda Matthews and Martine Walsh. Very special thanks also to Sheila Dignen, Hilary Ratcliffe and Claire Thacker for their excellent editing, and to Bell Intemational for the use oftheir wonderful facilities. Finally, | would lke to thank Jessica for her love, patience and support, which make all things possible. ‘The author and publishers are grateful to the following, reviewers for their valuable insights and suggesti Kathryn Alevizos, UK Steve Banfield, United Arab Emirates Vanessa Boutefeu, Portugal ‘Nigel Daly, Taiwan Rui da Silva, London Rosie Gane, UK Barbara Gardner, UK Peter Gray, Japan Jean Greenwood, UK Hebe Gomez, Spain lip Lodge, United Arab Emirates Dr Zbigniew Mozejko, Poland Paul Seligson, UK Raymond Sheehan, United Arab Emirates ‘The publishers are grateful to the following for permission to reproduce copyright photographs and material: Key: |= left, c= centre, r= right, t= top, b = bottom Alarmy/@lanine Wiedel Photolibrary for p. 32 /@Krzysztof Gapys for p. 38 (c) /©lan Dagnall for p. 48 (tt) /@World Pictures for p. 48 (bl) /@Up The Resolution for p. 64; Corbis Images/@lose Fuste Raga for p. 38 () /GTheo Allofs/Zefa for p. 38 (9 /Tom Gail for p. 47 /OMediolmages for p. 54; DHL for p. 56 (©); Dinodia@LinkIndia for p. 56 (); Getty Images/©Dorling Kindersley for p. 48 (1); Panos/@Marie Dorigny/Editing for p. 69; Photolibrary/@Tony Robins for P. 18 (8) /@PhotoDisc for p. 34; Punchstock/@Bananastock for p. 10 (t) /@Blend images for p. 10 (tc) /eolmage 100 for p. 25 /@Somos for p. 60 /@Bananastock for p. 72; Rex for p. 48 (b1), p. 56 (1); Shutterstock/@Kharidehal Abhirama Ashwin for p. 10 (tr) /€David Burrows for p. 16, /Kevin Wang for p. 48 (th) Ilustrations: kathy Baxendale pp. 28, 43b, 44, 48, 49; Mark Duffin pp. 15, 17, 18, 20, 24, 34, 42, 43t, 57, 59, 73; Stuart Holmes pp. 11, 29, 40, 52; Kamae Design pp. 23, 36, 39; Katie Mac pp. 14, 21, 30, 37; Laura Martinez pp. 12, 22, 26, 38, 55, 68; Julian Mosedale pp. 19, 35, 41, 66, 71; Valeryia Steadman pp. 10, 27,31, 62, 74 Text design and page make-up: Kamae Design, Oxford Cover design: Kamae Design, Oxford Cover photo: © Getty images Picture research: Milary LuckcockWho is Real Listening & Speaking 1 for? You can use this book ifyou are a student at elementary level and you want to improve your English listening and speaking. You can use the book alone without a teacher or you can use itin a dasstoom with a teacher. How will Real Listening & Speaking 1 help me with my listening and speaking? Real Listening & Speaking 1 contains practical tasks to help you in everyday listening and speeking situations, eg. at the shops, in a restaurant or traveling away from home. It also gives practice of listening and speaking in a range of work and study situations. Iti designed to help you with listening and speaking tasks you will need to do when communicating in English, at home or abroad, ‘The exercises in each unit help you to develop useful listening skills such as listening for opinions, listening for details, and listening for the main idea. There are also lots of practical speaking strategies and tasks to help you improve your abilty to communicate, and pronunciation activities too. How is Real Listening & Speaking 1 organized? ‘The book has 16 units and is divided into two sections: © Units 1-10 ~ social and travel situations © Units 11-16 - work and study situations Every unit has: © Get ready to listen and speak: introduces you to the topic of the unit © Leaming tip: help you improve your leaming © Glass bonus: is an exercise you can do with other students or friends © Speaking strategy: gives you useful language and strategies for communicating © Speak upl: gives you practice of speaking in eal situations © Extra practice: gives an extra exercise for more practice ‘© Con-do checklist: helps you think about what you learnt in the unit Most units also have: ‘© Focus on: helps you study useful grammar or vocabulary © Did you know?: gives you extra information about vocabulary, diferent cultures, or the topic of the unit © Sound smart: helps you with pronunciation After each main section there is a review unit. The reviews: help you practise the skils you leam in each section, ‘At the back of the book you can find: © Appendices: contain lists of Useful language for every unit ‘and more ideas about how to improve your listening and speaking. © Audioscript: includes everything that you can hear on the audio CDs and gives information about the nationalities of the speakers. © Answer key: gives correct answers and possible answers for exercises that have more than one answer. How can | use Real Listening & Speaking 1? ‘The book is in two sections; Social and Travel, and Work and ‘Study. The units at the end of each section of the book are ‘more dificult than the units at the beginning of each section. However, you do not need to do the units in order. Itis better to choose the units that are most interesting for you and to do them in the order you prefer. ‘There are many different ways you can use this book. We suggest you work in this way: © Look in the Contents list and find a unit that is useful for you. © Goto Appendix 1 and look at the Useful language for the unit you want to do. You can use a dictionary to help you understand the words and expressions. © Do the Get ready to listen and speak section atthe start of the unit. This will introduce you to the topic ofthe unit. © Do the other exercises in the unit. At the end of each ‘exercise check your answers in the Answer key (only in self-study edition). © Tyo do the listening exercises without looking at the audioscript. You can read the audioscript after you finish the exercises, Some exercises ask you to respond to what you hear. You can pause the CD to give you time to say your answer © If your answers are wrong, study the section again to see ‘where you made mistakes. © If you want to do more work on this topic, do the Extra practice activity. © Atthe end of the unit, think about what you leamt and ‘complete the Can do checklist. © Goto Appendix 1 and look at the Useful Language for the unit again.What is Cambridge English Skills? Real Listening & Speaking | is one of 12 books in the Cambridge English Skis series. ‘The series also contains Real Reading and Rea! Vtiting books and offers skill training to students from elementary to advanced level. All the books are available in with-answers and without answers editions. Level Book Author Real Reading 1 with answers Liz Driscoll Real Reading 1 without answers Liz Driscoll th ce al Real Writing 1 with answers and audio CD Graham Palmer Cambridge ESOL:KET | Real writing 1 without answers Graham Palmer INOF Skis for fe: Entry 2 ue eer pe hi Real Listening & Speaking 1 without answers Miles Craven Real Reading 2 with answers Liz Driscoll Real Reading 2 without answers Liz Driscoll Pre-intermediate —— cere Real Witing 2 with answers and audio CD Graham Palmer Cambridge ESOL: PET INOF Skills for life: Entry 3 Real Writing 2 without answers Graham Palmer Real Listening & Speaking 2 with answers and audio CDs (2) Sally Logan & Craig Thaine Real Listening & Speaking 2 without answers Sally Logan & Craig Thaine Real Reading 3 with answers Liz Driscoll Real Reading 3 without answers Liz Driscoll Intermediate to upper.intermediate Real Writing 3 with answers and audio CD Roger Gower ‘CEF: B2 Cambridge ESOL: FCE —_| Real Wting 3 without answers, Roger Gower NOF Skil for fe: Level 1 OF Skil for Ife: Level | 2 istening & Speaking 3 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 3 without answers Miles Craven Real Reading 4 with answers Liz Driscoll Real Reading 4 without answers Liz Driscoll Advanced cna Real Writing 4 with answers and audio CD Simon Haines ‘Cambridge ESOL: CAE ting 4 without NOF Skills for life: Level 2 Real Writing 4 without answers ‘Simon Haines Real Listening & Speaking 4 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 4 without answers Miles CravenWhere are the teacher's notes? ‘The series is accompanied by a dedicated website containing detailed teaching notes and estension ideas for every unit of every book. Please visit wwww.cambridge.org/englishskils to ‘access the Cambridge English Skills teacher's notes. What are the main aims of Real Listening & Speaking 1? © To encourage autonomous learning by focusing on leamer training © Tohelp students develop listening and speaking sls in accordance with the ALTE (Association of Language Testers in Europe) Can-do statements. These statements describe ‘hat language users can typically do at different levels and in different contexts. Visit wawwalte.org for further information. What are the key features of Real Listening & Speaking 1? © tis aimed at elementary leamers of English at level A2 of the Council of Europe's CEFR (Common European Framework of Reference for Languages). © Itcontains 16 four page units, divided into two sections: Social and Travel, and Work and Study, © Real Listening and Speaking 1 units contain: * Get ready to fisten and speak warm-up tasks to get students thinking about the topic * Learning tip boxes which give students advice on how to improve their stening and speaking, and their leaming * Focus on activities which provide contextualized * Sound smart activities which focus on pronunciation practice in particular language or vocabulary areas * Class bonus communication activities for painwork and group work so you can adapt the material to suit your dasses * Did you know? boxes which provide notes on cultural or linguistic differences between English-speaking countries, or factual information on the topic of the unit * Can-do checklists at the end of every unit to encourage students to think about what they have leamt © It covers a wide range of highly practical activities that give students the skills they need to communicate effectively in everyday situations. © There are two review units to practise skis that have been introduced in the units. © Ithas an international feel and contains a range of native and non-native English accents. © It can be used as self-study material, in class, or as supplementary homework material. What is the best way to use Real Listening & Speaking 1 in the classroom? ‘The book is designed so that there is no set way to work through the units. The units may be used in any order, although the more difficult units naturally appear near the end of the book, in the Work and Study section, You can consult the uni-by-unit teachers’ notes at wwwacambridge org/engishsils for detailed teaching ideas. However, as a general guide, diferent parts of the book can be approached in the following ways: © Useful language: Use the Useful language lst in the ‘Appendices to preteach or revise the vocabulary from the unit you are working on, © Get ready to listen and speak: itis a good idea to use this section as an introduction to the topic. Students can work on these exercises in pairs or groups. Many of the exercises requite students to answer questions about their personal experience. These questions can be used as prompts for discussion. Some exercises contain a problem- solving element that students can work on together. Other exercises aim to darfy key vocabulary in the unit. You can present these vocabulary items directly to students © Learning tips: Focus on these and draw attention to them invan open class situation. An altemative approach is for {You to create a series of discussion questions associated with the Learning ti. Students can ciscuss their ideas in pairs or srl groups followed by open class feedback. The Learning tip acs as a reflective learning tool to help promote leamer autonomy. © Css bonuses: The material in these activites aims to provide freer practice. You can set these up carefully, then take the role of observer during the activity so that students cary out the task freely. You can make yourself available to help students or analyze the language they produce during the activity. ‘© Extra practice: These can be set as homework or out-of- class projects for your students. Students can do some tasks in pairs during class time. (© Can-do checkiists: Refer to these at the beginning of a lesson to explain to students what the lesson will cover, and agein at the end so that students can evaluate their learning for themselves. ‘© Appendices: You may find it useful to refer your students to these. (© Audioscripts: Occasionally non-native speaker spoken errors are included in the audio material. they are labelled Did you notice? in the audiosciipt and can be used in the classroom to focus on common errors.Where are you from? (ESET con ant ca ‘© When you meet someone you dont know, do you prefer ta talk orto listen? Tick ¥ the adjectives that describe you, sodable (_] friendly [_] shy [_} talkative [] polite |] easy-going [_] A 1. €§2 Listen to conversations aand b. Write a or b next to the correct picture (1 or 2). 2 €2 Listen again and complete the sentences. h Jake. Samantha. Vladimir Petro. Yoko Shirai 3 Which conversation (a or b) is more formal’ 4 €%2 Now listen to conversations ¢-g, Tick / Formal or Informal. Did you know ...? Formal informal In the UK, people often shake hands when ao "SG they first meet. In Japan, people give a bow. 6 4 Jn France, they sometimes kiss on each cheek e oO How do people in your country greet ‘oO Oo each other when they first meet? e—U o 10 @ Social and TravelB Listening - Exchanging Personal information €49 Listen to Daniela, Joshua and Shizuka talk about themselves. Complete the chart. is from isa lives in Daniela Joshua Shizuka Focus on ... saying hello 1 Complete the conversations using the words beld How well things bad Fine going @ A: Hello. Hows it going. 8: » thanks, bA: 1 B: cA: B: Imvery ‘thank you. And you? 2. Which conversation is formal; a, bor &? C Speaking - Taking the initiative Speaking strategy: Starting a conversation Where are you from? |)))9\'}-f Sound smart: Intonation to show interest 1 2 Listen to sentence a twice. Notice how the second speaker moves her voice up and down to sound more interested. So you work with computers? 2. €82 Listen to sentences b-g, Tick (7) which speaker sounds more interested, Speaker 1 or Speaker 2. 2 a teane oooooo0- oO Qo Oo oO oO €§@ Now listen and repeat. Try to make your voice move up and down to sound interested. Speak up! 1 Read the conversation starters (a-d) and match them to the 2 Imagine you are in these situations (1-4) 2. Terrible weather today, isn't it? b Excuse me. Is anyone siting here? ¢_I'm looking forward to the weekend. Hi, Great music, isn’t it? 1 ona train 2 ata pany 3 atwork Example: a 4 ata bus stop situations. Look at each picture and start a conversation. Speak your answers. You say: Hi. Great music, in't it?(Upplt-] Where are you from? D Listening - Making small talk 1. €48) Listen to Ang and Teresa have a conversation. Tick ¥ the topics they talk about. wort C] amity L] home town sport 1] hobbies [1] holidays weather gardening L] 2 €49 Listen and complete these questions, 2 Where are YOU ann QM an? b What do YOU nn 2 © Are you 2 d_Do you have any € Do you enjoy your —_ £ Do you have any plans f0F the ecmeeenne? 3 €8@ Listen again. Pause the recording after each question and answer with information about yourself. Example: You hear: a Where. are you from? You say: Vm from Paris 4 Look at these parts of conversations. A: Do you play golf? B Yes. | love goll, How about you? ‘A: Where are you from? B: 'm from Madrid, What about you? Gircld the correct answer. We use How about you and What about you to ‘ask the same question / ask a different question. 5 €9® Listen again. Pause the recording after each question. Answer the questions, then ask What about you? or How about you? Example You hear: a. Where are you from? You say: I'm from Paris. How about you? 12 & Social and TravelE Speaking - Reacting (Focus on.. to what you hear saying goodbye Speaking strategy: 1 Complete the conversations using the words below. Responding to information See Good now Bye 1 €4® Look at the expressions you can use to respond with interest. Listen again to the conversation between Teresa and Ang and 8: Thanks for coming. | hope you have a safe journey. tick V the expressions you hear. ck. then, Have a good day. Oh yes. Oh, really? That's interesting. | didn't krow that. That's good, Which conversation is formal; a, b or c? How amazing! ‘Speak up! 2 E4D Listen to each statement and respond using one of the expressions above. If possible, ask a question, too. Example: You hear: Vm from Manchester. You say; Really? What's i lke? HAHA Can-do checklist Tick what you can do. Can do Need more practice {can introduce myself in formal and inforral situations. | can ask and answer questions about basic persona information. | can begin a social conversation and respond appropriately. I can greet people and say goodbye in a variety of ways. 13Do you need any help? listen and speak b © Do you like going shopping for dothes? @Yes. \loveit! GitsOK — @ No, thate it! © Where do you usually buy your clothes? © Lookat the picture and identiy each item of clothing designer stores (] ‘markets [] department stores [_] catalogues [_] the intemet [_] _ shirt. (© Carlos is from Spain. He ing London, and goes shopping. Listen to the conversation and tick / the items he buys. a shit C1) a jacket L] a pair of shorts C] a pair of jeans L] asut 0 4B Listen again and answer the questions. a When does the sale finish? _todau. b How much does the shirt cost? ¢ Is the jacket in the sale? d_ What isthe jacket made of? © Where is the jacket from? f 8 h Does Carlos try on the shin? What size is the shirt? How much does Carlos spend? Learning tip Before you listen, always read the questions and make sure you know what information you are listening for (eg. a date, a name, a price, etc). 44 @ Social and Travel 3 €42) Now listen again and complete these ‘expressions. 2 Do you need any b Im just ¢ How. Would you like to Ok then. 4 Look at the expressions in exercise 3. Who do you think is speaking? Write C (customer) or 5 (shop assistant) for each expression (a-e) above. Complete the sentences using is or re. a How much.....jf..... this sweater, please? b How much these jeans? c _ this hat in the sale? Excuse me. Where the changing rooms? like these trousers. ..they in the sale? f How much . the black shoes over there? g What size __ . this jacket? h Where - the cash desk, please?Speaking strategy: Showing you understand 1 Read this part of Carlos’s conversation. Underline the expressions Carlos uses to show he understands. Assistant: That shins in the sale. Today's the last day. Carlos: Oh, right. Hmm. Wel, lke the colour. Assistant I's £20 in the sale. The normal price is for Carlos: Oh, OK. That’s quite good. Speak up! 2 Match the sentences (a-e) with the replies (1-5). 2 Yes, we've got this T-shirt in your size OK. Il go and try this on The changing rooms are over there. Oh, right. What size are they? lim sony, We haven't got ths in small Oh, right. Il pay by creditcard, These jeans are in the sale. Oh, OK. Il leave it. € I'm afraid we don't accept cheques. (OK. Il take it 3 Look at the replies. Which expression means: a filbuyit. b Lwon't buy it 4 €4) Imagine you are a customer in a clothes shop. Listen to the shop assistant and reply. Use an expression to show you understand, and say if you want to buy the item or not. Example: You hear: a No, I'm sorry. We haven't got this T-shirt in medium. You say: Oh, OK. I'll leave it, then. a Do you need any help? In English, the important words in a sentence have more stress. This means we say them louder. Listen to sentences a-<. Notice how the underlined words have more stress. 2 Do you need any help? bb That jackets in the sale © What size do you want? Thank you, Il take it. 2 €859 Listen to questions ej and underiine the important words that have more stress. How much is this hat? Ae these shoes in the sale? Where's the cash desk? Can | pay by cheque? Do you have this shirt in medium? J Where are the changing rooms, please? 3 49 Listen again and repeat each question, adding stress to the important words. 16Do you need any help? c (8 Ku is from Japan. She is shopping at a market in London. Did you know ...? Listen and write true (T) or false (F) for each statement. isa 2 Kumiko wants to buy acoat. —..,_e.She thinks isa bargain . ‘money. In Britain people often use b Itcosts £130. cee Theman says its haf price. uid instead of pounds: This bag Its made of leather. g. She decides to buy it for £100. ost twenty quid. (Notice that quid dts from France, fh She pays by creditcard. 7 isnever plural) In Britain, a fiveris a £8 note, and in the US ‘a dollar is often called abuck. 1 Before you listen, match each price (a-f) with a price tag (1-6). a ten dollars and fifty cents 4 . | b one ninety-nine 16 e350 | 2 €299 | 36 $450 | five euros and fifty cents —- —— —— d four dollars fifty © three fifty 46 gioso] 5 e550 | 6 £ two pounds and ninety-nine pence... 5 ae = lee 2 €6@ Listen to a-f andGircla\the prices that you 3. €48) Listen to a-f and write down the prices of hear. these clothes. a G3 £30 d £16 / £60 a Tshirt b $14/$40 e €17/€70 b jeans ¢ €15/€50 f $18/$80 © jacket. d shit € shoes . f jumper 16 @ Social and TravelE Speaking - In a clothes shop Speaking strategy: Asking a shop assistant for help 1 You can use these expressions to ask a shop assistant for help. Write the words in the correct order. 2 help / me. / you / Can / me, / Excuse / please? Excuse me. Can you help me, please? b me. / help / please? / Could / Excuse / you/ me, think / help / you / Do / you / could / me? Speak up! 2 €8 Number each line of the conversation in order (1-6), Then listen and check. Oh, OK. Can | ty them on? Excuse me. Can you help me, please? .. Ef, let me have a look. Here itis, They're £35. Yes, of course. How can I help? How much are these trousers? | can't find the price, .. Yes, of course. The changing rooms are over there. 3. €4@ Listen again. Pause the recording and repeat the customer's words. 4 Imagine you are a customer in a clothes shop. Use the ideas below and ask a shop assistant for help. Example: « ‘You say: Excuse me. Can you help me, please? How much are these shoes? a b ‘? edunid d e in the sale? . JHA AAA Tick what you can do, Can do Need more practice I can ask an assistant for help in a shop or market. | can ask questions in a clothes shop about size, price, etc | can show | can understand, | can understand numbers and prices. 7I'll have pizza, please FSSA listen and speak © How often do you eat out? ‘© What kind of restaurants do you like to go to? expensive restaurants [_] small, local restaurants [_] femily restaurants _] fast food restaurants] 1 €42 Listen to these sentences. Who do you think is speaking? Tick “ Customer or Waiter. Customer Waiter Oo00000000: OOOOOOOOSs 2. €69 Imagine you are a customer in a restaurant. Listen to the waiter’s questions. Match each question (ae) with a reply (1-5). a, 1 French onion soup, please. b \\ 2 No, thanks. rm full. just have a coffee, please. c \ 3 have steak, please. 44 ilhave a glass of mineral water, thank you. e 5 Yes, am. Thank you. 3. €6@ Listen again. Pause the recording after each question and say the correct reply. 18 @ Social and Travel 4 €£8 Listen to the questions once more. Use the ideas below to reply. Example: You hear: 3. Can | get you anything to drink? You say: I'l have @ glass of orange juice, please. bv : Did you know British English and American English are sometimes different. American English British English appetizer starter entiée ‘main course check = billB Speaking - Understanding the menu Speaking strategy: Asking about dishes on a menu 1 You can use the expressions in bold to ask someone to explain something on the menu. Excuse me. What's a Caesar Salad? What's in the Mexican Mixed Gril? Can you tell me what the House Special is, please? Speak up! 2 Look at the menu and imagine you are in a restaurant. You want the waiter to explai what these dishes are. What can you say? Speak your answers. Example: a You say: Excuse me. What's a Waldorf Salad? Menu Starters Vegetable Soup aWaldorf Salad Main course Steak : *Spaghetti Carbonara. ‘Mexican Chicken Desserts Fruit Salad “Summer Fruits Pudding Fithave pizza, please (9/3 Excuse me. What's Death by Chocolate, please? Sound smart Intonation in questions | €939 Listen to questions a-f and notice the intonation. —___ — er a Doyouwant dessert? —b Can take your coat? kets ly ¢ Where do you want to si — ee =” dd What would you like as a starter? 2 GrdBthe correct answer to complete the rule. For questions that have a Yes/No answer, your voice usually goes a) ... UP/DOWN... at the end of the sentence. For questions that begin Wr, your voice usually goes b) ... UP/ DOWN... at the end of the sentence. 3. €859 Look at questions ah. Decide if the intonation goes up of down at the end. Tick ¥ your answers, then listen and check, in. Could | have a menu, please? What do you recommend? Do you have a set menu? What soft crinks do you have? Can | have the bil, please? Is service included? What specials do you have today? Where's the toilet, please? Now lsten and repeat each question, using the correct intonation.(Um 1 have pizza, please C Listening - Talking about food 1 €19 Listen to four people talk about their food in a restaurant. Look at the menu. Which dish is each person describing? Bistro® Lunch menu |. What adjectives does each person use to describe their food? Flomatosouys 2 sucellent, tender, © Green salad b a. J sescanb Chicken cumy with rice Focus on ... Fish and chips words describing food Beef and vegetables 1 GrdBthe adjective that does not describe . each of these types of food, Frult solad i a salad: fresh, crunchy, fic) ¢ ice-cream: sweet, salty, creamy Apple pie and ice-cream | chicken: tender, spicy, sof tasty d_ sauce: mild rich, tough ®) : 2 Look at these words and expressions you can use to describe food. a9 Write each one in the correct column. allright, awful, delicious, excellent, not very good, OK, really tasty e e ® D Speaking - Giving opinions about food Speaking strategy: Asking for and expressing opinions —3_ €@9 Imagine you are eating these dishes. Listen to the questions from your friend, 1 You can use the expressions in bold to ask someone about thet. food: then use the ideas below to What's the soup like? How's your salad? ts the steak nice? iuipiy, Use the ndjecttvas be Focus on ... to help you. Speak up! Exampe: ear: 2 Imagine you are with some friends in a restaurant. Look at what a re You say: 1S very tasty. Example: a ° You say: What's your burger like? a be —— chicken b steak ne de 4 salad © spaghetti 20 © «= @ Social and TravelE Listening - Fast food Ina fast food restaurant, people speak quite quickly, and often they do not use full sentences. 1 €2 Listen to this conversation and complete the customer's order. cheeseburger fies a small. 2 €) Listen again. How much does the meal cost? _ Class bonus Work in groups of three or four. Choose one person to be the waiter. Use the Bistro 42 menu. Waiter: Take each person's order. Explain the dishes (on the menu where necessary. Then serve your customers! ‘Customers: Decide what to order. Ask the waiter to explain any dishes you don't know, During the meat describe each dish. T'll have pizza, please ® (a){s\(e) "Se Learning tip Ina fast food restaurant, look at the pictures around you and the words on the menu hoard like large regular and small E ‘bra practice Watch a cooking programme in English on satellite or able TV, or listen to a programme about food on the radio in English. Perhaps you can find a good recipe to ty ut at home! WW WAH Can-do checklist Tick what you can do. {can order @ meal in a restaurant. | can ask about dishes on a menu. {can talk about food and express my opinion | can ask about food and describe different dishes. | can say that | don't understand, WAWA 2This is your room [EEE listen and speak ‘© When you are studying abroad, do you think it is better to stay with a family or live with other students? © What are the benefits of each experience? Tick ¥ your answers. Jving witha ferrily living with other students bath ‘You can leam about the lifestyle and culture. Ly LU Lt ‘You can practise your English, 0 OC You can make fends easily. 5 t) 4 ‘You can try the local food, tH its relaxing and comfortable. O a ‘You can get help with your homework: Ll Ly C ‘© Which ofthese benefits are most important to you? A Speaking strategy: Meeting people for the first time Speak up! 1 Paula is a student from Brazil. She is staying with a family in 3 €@ Imagine you are staying Ireland. Read the conversation and notice the expressions in bold. with a family in England. You Mrs Woods: Paula, I'd like you to meet my husband. are meeting the family for Paula: Nice to meet you, Mr Woods. the first time. Listen to the Mr Woods: Nice to meet you too, Paula. Please call me Kevin. conversation and reply using Mrs Woods: And this is my daughter, Abigail. the expressions above. Paula Hello, Abigell. Pleased to meet you. Example: Abigail: Hi, How was your trip? You hear: .. , Paula; Itwas fine, thanks. Now, Vd Uke you to meet my wife, Card 2 Write the expressions you can use: Hello. Nice to meet you You say: & 2. to introduce someone (2 expressions) Nice 49 meek you, #00. pr ¢ to reply when someone says, ‘Nice to meet you" ¢ to tell someone your preferred name. 22 «= @ Social and TravelB Listening - Understanding directions 1. Match each expression (a-g) with a picture (1-7). on the left 4. = ne oo. fon the right at the top of _ at the bottom of 5 z | f at the end of, ma -eance 2 €83 Mrs Woods is showing Paula around the house. Listen and write the letter (a-h) of each room in the correct place on the plan. bathroom —d_ Mr/Mrs Woods’ room g_Paula's room h dining room b toilet © lounge Abigail's room f kitchen study downstairs 3. €49 Now listen to these sentences. Write true (1) or false (F) for each sentence. This is your room (()));)/j(4. Sound smart Linking words together 1 We often link words together when we speak. (£428 Listen to sentences a and b and notice how the words are linked. a Thisis the dining room and an the rightis the lounge. b The kitchen is on the left. 2 €98 Read sentences c-g. Underline the sounds that you think are linked. Then listen and check. My room is on the right. d It'sa big room with a view of the park. Tetesa picked up the bag and took it upstairs. f g We left our coats in the kitchen. Id like a cup of tea, please. 3 €929 Listen again and repeat each sentence. Practise linking the sounds. Focus on ... modal verbs 1 Read these sentences and match each modal v bold (2-<) with 2 meaning (1-4). a |ean watch TV in my room. 3 b Ihave to get up early every morning, _ ¢ Lean’t smoke anywhere in the building. 4. Idon't have to study at weekends, it's necessary. 2 It's not necessary. 3s possible. 4 It's not possible. 2. Complete these sentences using a modal verb from above. _.. watch what | a Thave my own TV so want. travel far to get to school. t's very keep the kitchen and bathroom. d play loud music at night, or have e _... §0 out in the evening, but we be back before midnight. fiz cook. Meals are included in the price.(Uniti This is your room C Listening - Understanding rules 1 €929 Listen to Mrs Woods explain some rules to Paula. Number each topic she mentions in order (1-6). house key washing clothes ... using the phone bathroom 1. meal times Paula's room 2 €829 Listen again and tick ¥ True or False for each rule. Tue Felse You don't have to be on time for breakfast. wa b Inthe moming, you can't use the bathroom until seven o'dock. LJ [) © You don't have to wash your towels and sheets, od You can do your washing on Saturdays. oo © You can't use the phone to call anyone. O00 f You have to come back home before 12pm. og D Speaking - Asking for permission Speaking strategy: Asking for permission 1 You can use the expressions in bold to ask for permission. Is it OK if watch TV? Do you think I could make a cup of coffee? Would you mind if I invite a fiend for dinner? Speak up! 2 Use the table below to make sentences asking for permission. Example: Do you think | could make a cup of tea? tun up a bath? IsitOK if! go out the washing machine? Do you think | could have the heating? Would you mind if use with some friends tonight? make a cup of tea? 3 Imagine you are staying with a family. You want to do these things. Ask for pert Example: a. You say: Is ib OK if | use the washing machine? ion politely.This is your room 4 E Speaking - Talking about your experience §@0000 Speaking strategy: Expressing opinions 1. Imagine you went on a study 1 You can use these words and expressions to give your opinion. eee Write each word or expression in the correct column. ae. a Where did you go? quite good great fantastic terrible very friendly b Where did you stay? (eg, with really helpful OK not verykind good fun _a bit boring a family, with other students) Describe the place you toe good. fun / Where was your room?) What rules were there? © Did you enjoy your experience? (eg. food, weather, dasses, etc) Speak up! 2. Now tell your dassmates. 2 Imagine you are studying English in Australia, and are staying with a family. You are telling a friend about your experience. Use the ideas below, and use the expressions above to help you. Example: a You say: The. food. at the school is tenible! a @ the food at the school b @ meals withthe family € © the family 4 the weather € © the school/clesses E ‘bra practice Think of an English-speaking country you would like to visit, and find out about studying there. Make a list of questions you want to ask, and phone the Embassy. Ask to talk to someone from the country ‘who can answer your questions. There may also be lectures you can go to giving more information. IAA AAA Can-do checklist Tick what you can do. can do Need more practice | can greet people and make introductions. I can understand rules. | can ask for permission, I can talk about a study abroad experience and give my opinion. I can understand directions. 2s= ne listen and speak © Tick V the services you use at your local post office send mail buy stamps: pay bills (eg. telephone, electricity) (] exchange foreign currency [_] apply for a passport [_] buy telephone cards [_] top up your mobile phone [-] © Match each British English word or phrase (ef) with an ‘American one (1-6) that means the same. s —_— ar a post 1 package postman 2 registered mail recorded delivery 3 bill 4 cheque 4 mailman e parcel 5. check f note 6 mai ful langu A Listening - Asking about 2 €@ Listen again. What does each person want services to do? frst class, stam 1 €@ Listen to these customers. Tick / where E one * you think each person is. 2 soda > Inabank — Ina post office d order anew 2 QO Yu e check his ’ Oo oO f senda : « O OQ g send a letter by . _... delivery ¢ QO ag e O oO 3 €422 Listen again and repeat each sentence. ‘Oo a s O o ie se Did you know ...? eratng D Inthe USA, people say an ATI, but in the UK iis Listen for key words to help you identify each place. usually called a cash machine ot cashpoint. It is also For example, if you hear stamps, then it must be a called a Bancomat in Italy, ‘Switzerland and many post office! other European countries, and an ABMin ‘Canada! What is it called in your on 26 @ Social and TravelB Listening ~ In a bank 1 €6@9 Listen to a bank clerk explain how to open a new account. What documents do you need? Complete the notes. AA iva he One first class stamp (\))/5)/i(i55 Proof of identity: passport, 2 €89 Listen to the bank clerk. Tick V the things you can do Prosf of address: with this bank account. Other documents: take out money [7] borrow money [_] pay in cash/cheques [] have a creditcard C] use a cheque book [1] Focus on... have a cash card [) money 1 Look at the phrases below. Can you complete the missing verbs? 3 €629 Listen to three short z ios banieccount ” conversations in a bank. b ‘aipereel What service does each z a new ches back person want? d acheque @ open a. bank account, ce e foreign currency b a f your balance . oe Match each word (a~e) with a definition (1-5). P transfer (v) 1 the amount of money you have in your account 4 Seo naa Wet = withdraw (v) 2. money you borrow from a bank esonto do? deposit (v) 3 to take money out from an account Paton loan (n) 4 to pay money into an account a fillin.a fom. 7 5 balance (n) C Speaking - Using a bank account Speaking strategy: Explaining what you want 1 €89 You can use these expressions to explain what you want. Listen again and write the customer (ac) next to the expression that they use. Vdlike to... Ineed to... Iwant to... Speak up! 2 Put the words in order to complete each sentence. 8 £200 / want / pay / account / my /into /1/ to | want to. pay £200. into my. account. b withdraw / to / like / $400 / td account / open / ke / to /'d / an to. move money from one account to another 3 Imagine you are in a bank. Use the ideas below to make sentences explaining what you want. ‘Example: a You say: 1d tke bo pay £100 into my account, bg d_ £1000 + bank account in Mexico € new account a7(URS One first class stamp D Listening - In a post office 1. 98) Listen to four conversations in a post office. What does ‘each customer want to do? Complete the notes. 2 send three postcards. to. by. b senda c senda d senda co E Speaking - Sending mail ‘Speaking strategy: Asking about services 11 €389 Listen to the conversations again. Tick / the expressions you hear, Can | send ths leter by airmail, please? How much isi to send this parcel by airmail? Can you weigh this for me, please? How much will it cost to send this by surface mail? How long will it take? How much does each person pay? @ £1.50. ‘Speak up! 2 Imagine you are in a post office. Use the ideas 3 €483 Now listen to a post office clerk. Use the below to ask questions. ideas below to have a conversation. Erampl: 6 Example You say: 1'd like to send. a. letter to Oman, please. You hear: How can | help you? a Pe to . a ze You say: 1 tke to see this parcel to Japan, pleas a send / parcel / Japan b No, not urgent ¢ How long / take / surface mail? 7x 72p dd OK / how much / airmail? € How long / take / airmail? f OK /send / airmail : a Lite Fit pase] cost = e Pee — Portugal / air mail / how long? f is weigh? /—> Canada / cost? 28 «= @ Social and Travel d Ss South Attica / surface mail / cost?F Speaking - Changing money Speaking strategy: Accepting or declining a service 1 9 Listen to conversations a-d and notice the expressions in bold. @ The commission is 2%. That's fine. Can | change some dollars, please? b We charge £3.50 commission. Hmm. I'l think about it, thanks © One euro will get you 67 pence ‘Yes, that’s OK. Here's my passport. One US doliaris 109 Japanese yen, | think 1'l leave it, thank you. 2 Which two expressions do you use a to accept a senice b to decline a service One first class stamp 5 Speak up! 3. G89 Now listen to the clerk in ss below to respond. Example: You hear: & Today's exchange rate from dollars to euros is 75 You say: That's fine. like to change $100 inko euros ¥ $100 > euros fx 8 ¥ £200 - dollars hex i ¥ €100 + pounds Work with a partner, Student A: You are a customer in a bank. Decide what setvices you want, then ask the clerk. Student B: You are a bank clerk. Answer the customer's questions. Then swap roles and role play a different conversation in 2 post offic. Go to a bureau de change. The person working there should be able to speak English. Ask to speak to them in English, and explain that you want to practise. if they agree, ask about the commission, the exchange rate for various currencies, and perhaps change a small amount cof money! IAI Can-do checklist, Tick what you can do. | can ask about and understand services in a bank. | can send different types of mail in a post office. | can ask about services and accept or dediine them. | can change money, ask about exchange rates and commission. Can do Need more practiceESSE listen and speak © Tick the things you do to keep heathy. ‘take regular exercise [] eat fresh fruit and vegetables [_] drink a lot of water] ‘© When was the last time you were il? aweek ago] amonthagoL] sixmonths ago] year ago (] ‘© Match each health problem (a-h) with e picture (1-8). a4. b acold. ¢ asore throat... d atemperature ._.. h sunbum A Listening - Health problems 1 €88 Listen and complete these three conversations. a What's the I don't. Oh, dear. tm alter? very well. ve got a bad __ ... to hear that © ‘Are you ox? Not really. | think ve got a . Uhope you feel... s00n. 2 88 Listen and check. Then look at the conversations. Find three expressions to write in each column below. 30 @ Socal and TravelB Speaking - Talking about health problems Speaking strategy: Showing sympathy 1 You can use these expressions to show sympathy when someone is ill. Oh, dear. 'm sorry to hear that. Poor you! How awful | hope you feel better soon. Speak up! 2 688 Listen to these six people tell you about a health problem. Reply to each person, showing sympathy. Example: You hear: @. U walked, home lastnight in the rain and. now U have a really bad. cold. You say: Oh dear. I'm sorry to hear thet. C Speaking - At the chemist's Speaking strategy: Asking about medication 1 You can use the expressions in bold to ask about medication at the chemist’s. Have you got something for sunburn? How many tablets should | take? What have you got for a headache? How much cream should | use? How often should | use the cream? Speak up! 2 Look at the pictures. Imagine you are at the chemist’s and you have these health problems. Ask for medication. Example: a You say: Excuse me. Have. you got something for teothache? a b d e Idon't feel very well (5/6 Focus on .. siving advice Complete each sentence using should or shouldnt. When you feel very ill you .. To keep healthy you _.. dink lots of water, smoke, eat fresh fruit and vegetables, _. exercise regularly. eat alot of fied food. 3 €489 Imagine you are at the chemists. Listen to the chemist and use the ideas below to have conversations. Example: You hear: Hello. Can | help you? You say: Yes. Have you got something for backache? You hear: Yes, you can try this cream. It's very good. You say: Ok, greab. How much should | use? ‘You hear: Just a small amount, tice a day. backache / how much? b asore throat / how many? ¢ a temperature / how often? da cough / how much? sunburn / how much? at(Umit 1 don't feet very well D Listening - Making an appointment 11 488 Adli, from Saudi Arabia, and Fernando, from Brazil, are phoning to make a doctor's appointment. Listen to each conversation and complete the information. E D Thursday Fernando 2 Can you remember how Fernando asks for an appointment? Complete the expression below. an appointment, please. Sound smart the schwa /2/ The schwa is a weak sound. itis pronounced /2/. tris Very common in spoken English, 1 459 Notice the schwas in these words. Listen and repeat. doctor water pharmacy ‘tablet sympathy 2. €989 Underline the schwas in these words. Listen and repeat. problem important conversation patient temperature 3. EBD Notice the schwas in these sentences. Listen and repeat. Have you got something for a headache? ‘What have you got for a sore throat? 4 €988 Underline the schwas in these sentences. Listen and repeat. Take regular exercise. | was ill a week ago. an | make an appointment, please? E Speaking - Confirming an appointment Speaking strategy: Checking important Speak up! details 2 €%9 Listen to the doctor's receptionist and use 1 Underline the expression that Adli and the ideas below to make an appointment. Use Fernando both use to check they understand your own name, and check the details using So important details. that’s . Adi So that's Doctor Brown on Thursday at 10.30. Exams Receptionist: That's right. ‘You hear: — Doctor Park's surgery. Fernando: $0 that's Wednesday at 3pm, with Doctor You say: Hello. dle to make an appointment, please. Villas, ‘a make / appointment Receptionist: Yes, that's fine. b Thursday aftemoon cv 4 (yourname) confirm: Doctor Park, Thursday, 4:30 32 @ Social and TravelI don't feel very well (5/16 Focus on ... imperatives 1 Look at these sentences that doctors often use to give advice to a patient. Notice the imperatives in bold. How do you make the imperative? + Drink a lot of water. — Don't eat unhealthy food. 2. Use these verbs in the imperative to complete each sentence. use work tty take stay go. drink one tablet twice a day. to work this week in bed for a few days. too much coffee. this cream every night. to relax and rest. to0 hard. F Listening - At the doctor's €65) Imagine you are at the doctor's, and the doctor is giving you advice. Listen to three doctors and tick / True or False. a Tue False 1 You've got a bad cold. og 2 You should take two tablets twice a day. Qo 3 You should drink lots of water. oo b 1 The doctor is not sure why you have backache. od 2. You should put some cream on every moming, oo 3 You should go back to the doctor's intwoweeks. ] O c 1. You've got the flu. oa 2 You should stay in bed and rest. og 3. You shouldn't work for three days. oa IH AA Tick what you can do. Can do Need more practice | can explain common health problems. {can make an appointment and confirm important details. | can ask for medication and understand basic instructions. | can express sympathy and give advice on health problems.Your passport, please EEE listen and speak (@ White the number of each tem (@-f) next te the correct picture (16). a pack a apessport b aboatingeard —¢ avisa b queue d afight number © hand luggage © goto { a suitcase/bag 1 Da-Ho is at London Heathrow airport. Before you listen to his conversation at the check-in desk, look at the questions and guess which words are missing. a Can! have your... icket......and _ please? B Did you YOUR yourself? ¢ How many bags are you... in? 4. Are there any sharp items in your ? € Would you like an aisle seat ora... seat? 2 €6 Now listen to the conversation and complete the questions in Exercise 1. 3 €433 Listen again and answer these questions. a When does the fight leave? ab 1:2 b What Gate does Da-Ho need to go to? What time should he go to the gate? 34 @ Social and Travel (@ Match each verb (@-e) with an expression (1-5), 1 your boarding card 2 the plane’ 3 atthe checkin deck 4 the gate 5: your bags Learning tip Its sometimes possible to guess ‘what someone is going to say before ‘they say it - especially in situations ‘where people use the same language every time (eg. checking in at an ‘airport or hotel). Did you know ...? ‘The largest airport in the world is King Khalid Intemational Airport in Riyadh, Saudi Arabia, Tt covers 81 square miles. London Heathrow, the busiest intemational airport in the world, covers less than § square miles,Your passport, please ||| )/)'7 B Speaking - Providing information Speaking strategy: Responding to Speak up! requests 2 €49 Imagine you are checking in at London 1 €88 You can use these expressions when you Heathrow airport. Listen to the check-in clerk give something to someone. Listen again to and use the ideas below to answer each Da-Ho's conversation and tick v the question. Use the expressions in Exercise 1 expressions you hear. where possible. a Here itis. Example: b Here they are. You hear: a. ¢ Here you are. Hello. Can | have your passport, please? d_ Here you go. (informal) You say: Yes, here it is, you gt av by cv d2 e V1 bag fx 8 Window C Listening - Going through immigration 1 €48 Da-Ho is arriving at Los Angeles International airport. He is speaking to an immigration officer. Listen and number the questions in the order you hear them (1-5). Where are you going to stay? _ What's the purpose of your visit? ‘Where are you travelling from today? _.. How long are you going to stay in the country? ....Do you have anything to declare? ry: ate ‘a Ks vere 2 E88 Tick / True or False for each statement. Then listen again and check. Tue False ») 2 Da-Ho is in Los Angeles on holiday. od a b He's got a meeting tomorrow. oo cc He has nothing to declare. goo d_ He's going to stay with some friends, og ble often) @ He's going to stay for a week. oo(Up? Your passport, please D Speaking - Answering questions Speaking strategy: Giving clear answers Speak up! 1 Look at some of Da-Ho’s answers to the 2. €49 Imagine you are talking to an immigration officer. immigration officer. Use the ideas below Where are you travelling from today? to answer the immigration officer's From London. questions. Where are you going to stay? Example: At the Orlando Hotel. Kou seo teed re are you trav today Does Da-Ho use full sentences? YES / NO Si vou: Be ole.” ue b Are his answers short? YES / NO Are his answers clear? YES / NO a from Cairo business ¢ nothing d Hilton Hotel 2 weeks ‘When you are giving information to an offic short, clear answers, |, give E Speaking - At the Information desk Speaking strategy: Asking for information Speak up! 1 Underline the expressions you can use to ask 2 Imagine you are at an information desk at for information. an airport. Use the ideas below and ask for Excuse me. Where can | get a taxi, please? information. Where can | hire a car? Example: Where can | find a bureau de change? You say: Where can | got a bus to the city centre? Where's the bus station, please? How can | get to the city centre? é > city centre? an you recommend a good hotel? change money? Focus on ... bus station? locations Match each expression (a-f) with a picture (1-6). 4 3 8 5 3 = 5 3 8 3 36 @& Social and TravelAt the meeting point Your passport, please 7 1 €82 Listen to two conversations at an airport Arrivals hall. Match each conversation (a or b) to the correct picture (1 or 2). MEETING POIN: 2 €%9 Listen again to the language the people use. Make notes. to greet each other Conversation 3 _Heased. to. meet yt. Conversation b 3 Which conversation is: informal formal... \With your partner, roleplay different conversations at an airport. Student A: You are a clerk at an aiport check-in desk. Ask the passenger questions and check their passport. Student B: You are an airline passenger. Answer the questions and show your passport. Then swap roles and role play a different conversation at the information desk and immigration to make an offer to say thank you Listen again to recording 45 from section D. Imagine you are going through immigration and a customs officer stops you to ask some questions. Ths time, answer each ‘question using your own ideas. JAW] HAHA A Can-do checklist Tick what you can do. tan check in at an airport and go through immigration, \ can provide information and give clear answers. | can ask for information about transport, facilities, ete. {can greet friends and people | don't know. Can do Need more practiceA single room, please 1 €42 Listen to these sentences. Who do you think is speaking? Tick V Receptionist or Guest. Receptionist Guest oo0000000 oo00000 juan Carlos is travelling in Germany. He goes into a hotel in Berlin to book a room. Listen to the conversation and complete each question he asks. 2 How muchis a. single. room..., please? Do you have any 7 . included? b c d eHow far is it to the . o 9) Now listen again and write the answer to each question (ae). BD ee © cine Fen & 38 = @ Social and TravelB Speaking - At the check-in desk Speaking strategy: Confirming details 1 Look at the conversations. Notice how the guest turns a statement into a question to check details. Guest ‘The room's got a view, hasn't it? Receptionist: Yes, that’s right. Guest: Breakfast is included, isnt it? Receptionist: Yes, that's correct. Speak up! 2 Number each line of this conversation in order (1-5). _ Thank you. I's a non-smoking room, isn't if? "Good. And breakfast starts at 6.30, doesn't it? Yes, 6.30, that's right. Enjoy your stay. Yes, that’s correct. All our rooms are non-smoking, _-1_ Here's your room key. Your room is 254. 3 €689 Listen and check. Then listen again. Pause the recording and repeat the guest's words. 4 Imagine you are going to stay in a hotel. Use the ideas below to check details about your booking. Example: You say: It's @ non-smeking room, isn’t it? a non-smoking room? b breakfast induded? ¢ on the first floor? dinner stars at eight? © a single room? f gota shower? A single room, please (1))/)18 Focus on .. making statements into questions ‘Make each statement a question by adding hasn't it? or isn't it? It’s @ double room, it's got a bath, My booking is for three nights, My room's on the ground floor... ‘The room's got a mini bay, The check-out time is eleven o'do The room's got aT, ne@ Asingle room, please C Listening 1 €%69 Listen to four people each describe their hotel room. Match each person (a-d) with a room (1-4). Describing your room 2 €@ Listen again. Write the comments (a-j) next to the person who makes them. Ithas a bath and a shower. Ws a bit smal, b c There's a nice view over the park Ulrike... @ The TV has lots of movie channels {Its pretty big and there's @ nice balcony. & The bed's huge. hh Ican make tea and coffee, too. i There's a mini-bar. j_ The air-conditioning is really good D He fa 1 €€8 John from London Brazil. He asks about fa the hotel. Listen to the receptionist and tick / the facilities that she mentions. restaurant ["] swimming pool [] fitness centre [] bar] giftshop [] business centre [] cer parking ) 2 49 Listen again and tick V True or False for each statement. Tue False a Breakfast is from 7.30 to ten every moming, og b The café is next to the gift shop. O go There is an talian restaurant on the fourth floor. [] 4. The bar closes at 2am oo @ The fitness centre is on the ground floor. oo 40 @ Social and Travel There's also a hairdryer, and an iron and ironing board. Read the questions that John asks. Then listen again to the replies the receptionist gives. Write the number of each question (a-f) next to the correct reply (1-6). Do you have intemet access here? Can | have a wake-up call? Is room service avaliable? ‘When's the check-out time? Do you have a laundry service? Can | have a newspaper in the moming, please?E Speaking - Dealing with problems Speaking strategy: Making a complaint 11 You can use the expressions in bold to complain about your room. Sorry to bother you, but there’s no towel in my room. I'm afraid that the light in my room doesn't work. Sorry, but my room is too cold. Speak up! 2 Imagine you are a guest in a hotel. Look at these problems and think of what you can say. Then complain to the hotel manager. Speak your answers. Example: @ You say: Sorry, but my room is very noisy. | think someone is playing music next door: 3 Now look at these problems and complain to the hotel manager. Speak your answers. There's no hot water in your bathroom. b You asked for a room with a bath, but there is only a shower. The television doesn't work. The bathroom is dirty and the toilet won't flush. e You ordered a meal from room service an hour ago, but you are still wating, Asingle room, please (\/))//i ‘Sound smart. Ajaf 1 983 Listen and notice the way do and you are linked. Do you /dja/ have intemet access? What time do you /dja/ serve breakfast? Do you /dja/ have any non-smoking rooms? What restaurants do you /jaf have? Do you /djal have a room with a Vien? 2 €883 Listen again and repeat each sentence. Practise the pronunciation of dja We Can-do checklist Tick what you can do, Can do Need more practice | can ask about services and facilities in a hotel | can make a reservation in a hotel | can check into a hotel and talk about my room. \ can make a complaint about common problems in a hotel. aWhen is the next train? listen and speak ‘© How often do you use public transport? every day [_] quite often [_] not very often [_] (©. Match each type of transport (@-h) with a picture (1-8). ‘Which do you like to use? a train b coach cc bus d_ metro eca f bigce g taxi h tram Pen A Speaking strategy: Buying a ticket 1 Stephen is buying a ticket at Singapore airport. Complete the conversation using these questions. Cam I have a single to the city centre, please? How long does it take? What time's the neat train? Which platform does it leave from? Clerk: Next, please, Stephen: a Je, sindle bo the, ctu centre, please? Clerk: A single? Of course, here you are. Speak up! StepHEN: Bo nnn i Clerk: Usually about thiny minutes 2 8 Listen and check. Then listen again. Pause Stephen: ¢. the recording after Stephen speaks, and Clerk: The next train's at 5.15. repeat his words. Stephen: do 2 ss Clerk: Platform 3. Over there. 3. €9 Imagine you are at London King's Cross Stephen: Thank you. station. Listen to the ticket clerk and use the Clerk: You're welcome. ideas below to have a conversation. Example: You hear: Next, please. You soy: Vd lke a return ticket to Cambridge, please. retum ticket / Cambridge how much? how long / take? next train? which platform? 42° @ Social and TravelWhen is the next train? 1 €f89 Listen to announcements a-d and complete the information. eRe eel to Time Did you know ...? Inthe UK, the metro is called the een underground or the tube. In the USA itis called the subway. a folia be Ullal Liverpool 2 €89 Listen to announcements e-j. Match each announcement (e-j) to the correct time (1-6). C r y 1 Look at three different ways you can say the time in English. 2 ten past twelve (2g) b ten minutes past wae twelve ten In American English people also say ten after twelve. 2 Match the times (1-8) to the clocks (ah). quarter pastten twenty-five to nine seven twenty a quarter to two ten past four twelve thirty nine fifty-five twelve twenty-five _ ezft aw B cess TE cee evaunune 3 69 Stacey works in South Africa. Look at her diary and listen to her talk about her day. 3 Now look at the times below. Say each one. Write the times in the diary. breakfast with Mes Jenson FR hoe. b meeting with Bob/Sean GAPE © 226 teen ce sales cepert d tnch with Dan Chester e@ © GEO Intemational eamq. | EF Tare from echoct bans(Unt When is the next train? C Listening - Following directions 1 €43 Listen to conversations a and b and complete these directions. You go Nether Street and b You tum. bank The subway’. 2 €82 Look at the map and listen to conversations c-f. Follow the directions and write the name of each place you arrive at. Begin at You are here. post office. a b c d e f Focus on ... giving directions Use the words below to complete the expressions ‘or giving directions. miss along on far tum past ‘Sound smart Intonation You can repeat important information back to someone to check that itis correct. Make your voice go up at the end to make a question. 1 69 Listen to these two short conversations. Notice how B's voice goes up at the end to check. ‘AR: Go along here and tum left. The bus station is on the comer B: On the comer? AY Yes, [A: The post office is past the bank on the left. B: OK, so past the bank on the let? A: Yes, 2 Say each expression below as a question, making your voice go up at the end, a At10o'dock? §=b On the left? cc Itleaves in three minutes? = d At 4.15? € On Park Road? 3. (69 Listen to these statements and reply. Check the important information by repeating it asa question. Example: You hear: a. Go along here and, tum left. The train station's on the. right. 44 @ Social and Travel You say: On the right? ewD Speaking - Finding your way Speaking strategy: Asking for and giving directions 1. Underline the expressions you can use to ask for directions. Excuse me. Where's the bus station, please? Excuse me. m lost. How do | get to the Art Museum? Can you tell me where the Beach Hotelis, please? Speak up! 2 Rearrange the words to make questions asking for directions. a you /me / tell / where / library / Can / the /is / please b get / to / city / How /1/ centre / do /the © Tourist / Where's / please / Office / the / Information ¢ the / hospital / me / tell / where / Can / please / you /is 3 Imagine you are lost. Ask for directions to these places. Example: a ‘You say: Can you tell me where the cinema is, please? the cinema the train station the intemet café the nearest supermarket the Tourist Information Office eance 4 €63 Look at the map on page 44. Imagine you are at You are here. Listen to five people ask for directions. Pause thi recording after each one and give directions to the place. Example: You hear: a. Can you tell me where the subway is, please? You say: You tum right into Broadway, then turn Left into Willow Way. les on the left When is the next train? (\/)5/\(:9 IAA Can-do checklist Tick what you can do. Need more practice | can ask about travel details. | can understand the time, | can ask for and give directions. | can check information to make sute | understand,There’s so much to see! Sees 2 @ Malch the conect word or expression (@-f) to each picture (1-6), A a ‘ a a amuseum.2. b gcadie..casteet market. a eee de palace eacatie.. f amonumen— oe © Tick v'the placés you lke to vst whien you go on a sightseeing holiday e book SS apdace 1 €982 James is visiting Hong Kong. He is at a Tourist Information Office. Listen and complete the questions he asks. Then listen and repeat. Ave there any good .... markets... here? b What jo you recommend? © Where's the best place to eee? d Are there any | can visit near here? e Istherea |ican go on? 2 €989 Now listen to the assistant in the Tourist Information Office and match each answer (1-5) with a question (a-e). 46 = & Social and Travel Complete each sentence with There's a, There are, Is there a... or Are there any.. a Is. Yrere a market near here? large castle in the town, good shops? some large parks. theatre? two art galleries. monuments worth seeing? 12 Century bridge. 1 Make a list of interesting things to see in your home town. 2. Work with a partner. Student A: Imagine you work in a Tourist Information Office. Answer your partners questions, Student B: You are a tourist in your partners home town. Find out what there is to do. When you have finished, swap roles.‘There's so much to see! 1 €42 Listen to Jim and Denise talk about what to do in New York. Tick / the places that they mention. Did you know the Statue of Liberty []. the Metropolitan Museum of Art [7] Central Park [1] Sie from New York ate the Guggenheim Museum [] the Empire State Building [_] Times Square [] called New Yorkers. American Jazz players in the 1930s called 2 €§8 Listen again. Which three places do they decide to go to? acity an apple Of course, New York was The Fig Apple, mom Many people stil use this name today. c Speaking strategy: Making and respondingto ‘Speak up! suggestions 4 Imagine you are visiting New York 1 Look at these extracts from Jim and Denise's with a friend. Suggest visiting these conversation. Underline the expressions they use to places. Speak your answers. make suggestions. Example: a. Why don't we go to the Statue of Liberty? You say: How about going to the Statue of How about going to the Metropolitan Museum of Art? Ubertg? What about going to Central Park? Let's go there first. the Statue of Liberty the Guggenheim Museurn the Empire State Building the Metropolitan Museum of Art Central Park Times Square 2 You can use these expressions to respond to a n. Match each group of expressions a-c 1g 1-3. a That's @ good idea. That sounds great. That's fine with me. b sup to you. I don't mind. Fd rather not do that today. | don’t really want to do that. Id rather do something else. 1 I don't agree. 2 You can choose. 3 lagree. 3. €@2 Listen again to Jim and Denise's conversation. Tick V the expressions from Exercise 2 that you hear. ar(Ui There's so much to see! D Listening - Looking around 1. €48 Bill and Giulia are sightseeing around Sydney, Australia. Listen and number the attractions (1-5) in the order Bill and Giulia mention them. 2 €463 Listen again and write the number of the correct attraction next to each fact. a. This is where the fist white people arrived in Australia in 1788. 1 b You can get a great view from here... ¢ Itopened in 1973 d You can go on a guided walking tour. € Its one of the biggest in the world... ‘Sound smart: Using stress to respond to suggestions 1 989 Listen to these sentences and notice the stress con the underlined words. That's a good idea | don't mind, That sounds great Hs up to you. | don't really want to da that. That's fine with me, Vd rather do something else. ‘That sounds fun. 2 €928 Listen again and repeat. Try to copy the same stress 48 © & Social and Travel 3 €868 Look at these expressions you can use to react to something you see. Listen again and tick ¥ the expressions you hear. Its great! I's wonderfull How amazing! Its huge! How beautifull It's fantasti! Focus on .. adjectives 1 Match the opposites. beautiful cronded cheap oy dangerous quiet boring relaxing ugly dean stressful safe expensive lively dirty ‘Write the adjectives in the comect column, Positive or Negative wonderful terible awful fantastic _manellous disappointing dreadful greet amazing disgusting Positive Negative wonderful terrible.There's so much to see! (\)) i410 E Listening - A guided tour 11 €6@ Look at the map and listen to this tour guide on a tour bus in Barcelona, Which route does the bus take? 2 © Listen again and tick / True or False for each statement. 2 Las Ramblas is two kilometres long, b_ Gaudi only designed the furniture in Casa Batt. ¢ Casa Mila was originally a police station. a Casa Mild was built in 1910, im oOo oO © Work on the Sagrada Familia began in 1882. Gaudi died before the cathedral was finished. F Speaking - Talking about your experiences Speaking strategy: Describing places you Speak up! know 2 Imagine you are visiting Barcelona. Use the 1 You can use these expressions to describe a place ideas below to talk about the city. Use the you are visiting. adjectives in Focus on ... to help you. The people are very fitendly. Its very quiet. Example: a . hikes cis cena You say: The food is OK. W's quite vice The hotel is a bit disappointing. There's a lotto see. a food® b people@ c nightlife @ d prices ® © hotel® f things to see © 8 beach @ 3 Think of a place you know well, Describe it, using the words and expressions above ‘to help you. Can-do checklist Tick what you can do. |1can ask for basic information at a Tourist Information Office, |/can make and respond to suggestions. | can ask follow a guided tour. | can talk about places | visit on holiday.Section 1 Section 2 (€®2 Listen and reply to each statement you hear. _ €63 Read each situation. Then listen and tick / Circle your answer. the best answer. 1 You are ina shop but you don't know where to pay. What ‘Yes, please. How much is this shirt? do you say? tim very wel thank you. Ps ‘Whots the protien 2. You want to use your friend's mobile phone. What do you say? Yes, you are. i Yes, Lam. Nethank yn, 3 You have a bad cough and decide to go to a chemist. What do you say? awn. Db ‘fm fine, thanks. 1 a b c 2 a b c 3 a b Pleased to meet you, too. 4 a b © 5 a b c 6 a b c ne Oa 4 You are at a party but you don't know anyone. Someone Yesits iaitit is standing next to you. What do you say? an be sure. co 5 You find some shoes in a shop but decide they are too Oh, not too bad, thanks. expensive. What do you say? Yes, Ido. ‘Thee, please. af Yes, please. ~ Yes, | would. 7 You gotoa a . No, thank you 8 You want to introduce your colleague Helen to a group of How about you? fiends. What do you say? Yes, here you are. a bo Ck 7 9 You ike a pair of jeans but you think they might be too Nice to meet you. big. What do you say? b I'mhere. a. b 1 me eens, 10. You want to change some money but the commission is 8 10 high. What do you say? aI don't mind. [ oo bl oe. b Me too. Its great! 9 a Realy? b Excuse me. © Yes, of course. 10 a See you later. b Hows it going? © How are you?Section 3 Read each situation and circle your answer. 1 What isthe best way to introduce yourself ata party? ‘Say hello and give your full name. b Say hello and give your frst name only. Just say hello. 2. When you want to check important details, should you ... wait and then repeat the important information back to the speaker? b_ make notes and check later? _interupt the speaker to ask them to repeat? 3 Which of these expressions can you use to give someone some advice? a I think you should b Do you think you could ...? © Would you mind ...? 4 What should you say if someone says a word or expression you don't understand? 2. Sony, what do you mean? can't understand what you are saying. Can you speak a bit more slowly, please? 5 Your hotel room is too dark and you call reception. What is the best thing to say? a Come and replace the light. Sory, but the light in my room doesnt work. Please repair the light in here. 6 When an immigration officer asks you for information, should you .. a reply, then ask a question? answer and give as much detail as possible? give only the information they ask for? 7. You are on a bus. It's hot and you want to open a window. What should you say to the person next to you? Would you mind if open a window? b I.want to open a window. Cc I'm going to open this window. 8 A friend suggests going to a museum. Which is the most polite way to say you don't want to go? No, don’t want to do that. b fd rather not do that. That's a terible idea. ‘9 Which of these is not a good topic for making small talk? a family b weather © politics 10. Which sentence is most polite? a Flltake your bag. b Give me your bag ‘© May I take your bag? Units 1-10 Review Section 4 Read each statement and write a possible reply. Why don't we go to the at gllery? tim afraid we don't accept cheques What would you lke for the main course? 4 How was your tip? Ive gota terrible cough. 6 You booked a double room for three nights? Excuse me. Where's the nearest bank? 8 Look. There's the Empire State Building! 9 Im looking forward to the weekend, 10. What's the purpose of your vist?Witte by Mele Bim inecVCeditae MCh ig Listening - In an electrical shop 1 €$2) Rita Avre works in an electrical shop in South 3. €#2) Complete these expressions Rita uses Africa. Listen to three conversations and write to offer help. Then listen again and check. the number of each conversation (a-c) next to the chon youthe way correct picture above (1-3). give you a new catalogue. show you? 2 €§2 Listen again and tick / the expressions Rita uses to offer help. a. May | help you? b Cant help you? ‘© Would you like some help? d_ Do you need any help? _¥. Speaking - Helping customers 2. €49 Imagine you work in a shop. Listen to these customers, and 1 Underline the expressions use the ideas below to offer them help. you can use to offer help. Example: Let me help you You hear: 9. ri give you 2 hand. Exuse me. How much are these? Shalt help you? You say: They're $20, Let me give you anew price list a $20 / give you a new price ist b don't wory /find another one cover there / show you the way d that’s OK / get another one e help you / take it to your car (@ work ana studyTil do it straight away Up iitd4 C Listening - Taking short messages 1 €£9 Five colleagues give Rita messages to pass on. Listen and complete her notes. a b Charles ~ D Speaking - Helping colleagues Speaking strategy: Passing on messages 1 You can use the expressions in bold to pass on messages, vis wants you to email the sales report to him, He said it's very important. ‘Speak up! 2 Use the notes on the right and the expressions in Exercise 1 to pass on these messages to your boss. Example: 0 Your rote: Steven ~ call him. You say: Steven wants you to call him 2. €48) Now listen to Rita pass on each message. Write which message (a-e) she passes on in each conversation (1-5). Conversation 14. Conversation 2 Conversation 3 Conversation 4 Conversation 5 3 E49 Imagine you are at work. Some colleagues call you and leave messages for these people. Listen and write each message. 4 David call Mr Brown. b chris Phone messages: @ Steven ~ call im b George ~ send sales figures to him © Mike! (Sales departmen!) ~ plone. him. 1¥’s urgent! d Mr Lee ~ meet him in conference voom at 2pm Important! © Rredition mnagee - prepare report 53Untied 11 do it straight away E Listening - Following instructions 1 €€2 Imagine you are at work. Listen to five managers give you ‘some instructions. What does each person want you to do? ‘Complete the missing information. to Helen. Tell her there's 8 vext Tuesday _ David Green. nek hinn +0 end the WUUUUU MUU 2 €42 Listen again. Tick v the expressions you hear. a Can you.¥. b Would you ... © Could you will you Would you mind 54 @? work and studyTil do it straight away Upit41 F Speaking - Social English Speaking strategy: Saying goodbye to visitors 1. €8@ Listen to conversations a and b. Complete these expressions you can use to say goodbye to visitors. a A: Well, 'd better go now. B: Well itwas great to see you. Thanks very much for b A: Ihave to leave now, Im afraid. B: Well, | _.10 see you again soon. Have a safe. Speak up! 2 €(@ Now listen to some more visitors (c-f). Use the expressions in Exercise 1 to say goodbye. Example: You hear: & | have t go new to catch my train. You say: Ok, Have a safe journey WHA | can offer help to customers. | can understand and follow instructions. I can take short messages and pass messages on, I can politely ask people not to do something. | can say goodbye to visitors in a variety of ways.Unmiti2 When can you deliver? How often do you buy something from a mail order catalogue? go shopping online? receive a parcel in the post? Listening - Asking about products and services 1 €© Listen to five people call Hadley Office Supplies. Tick ¥ the things they ask about. computers (] pens [] envelopes [] desks [Z) notebooks [] photocopiers [] chairs printers [7] files pitt carves C1 2 €85) Which things does the company not sell? 3 €429 Now listen to five people ask about services. Complete the questions they ask. a Doyou., computers? b Can you give me a 2 © Doyou.. for delivery? Could you send ity . _.- delivery, please? When can you __. 4 €49 Listen to the replies to the questions above. Match each reply (1-5) with a question (ae). 5 quite often not very often Did you know ...? ‘The largest delivery company in the world is DHL, Itemploys aver 350,000 people Focus on... some/any Complete the dialogue with some or any. 2 Imafiaid there aren't aru envelopes. b OK. We need to get more. © Morder d Dowe have No. We need to buy this afternoon, ‘small notebooks? of those, too.When can you deliver? Up iti2 B Speaking - Explaining what you want Speaking strategy: Making requests 1 Underline the expressions you can use to make a request. Can you find out the price, please? Could you call me when the order is ready? up! 2 Number each line of this conversation in order (1-4). No, that's everything. Can you deliver? ..Yes, we do. We sel all sizes of paper. Yes, we deliver free of charge. Id lke to order three boxes of AS, please. Hello. Do you sell A3 paper? _.. Certainly. Three boxes. Anything else? 3 €43 Listen and check. Then listen again. Pause the recording after the customer speaks, and repeat the customer's words. 4 Imagine you call an office supplies company. Use the ideas below and make requests. Example: a You say: Do you repair photocopiers? Can you come a repait? / come today? b sel? / discount? © charge? / deliver Tuesday? d large? / send special delivery? fs sell? / price? 5 Imagine you are in these situations. What will you say? Speak your answers. Example: a You say: Hello. Can you tell me when our delivery will arrive, please? 2. You're waiting for an important delivery Phone the delivery company to ask when it wil arve. b You go into a car hire company. You want to know their prices. The office is very diy! Call the cleaning company and ask them to come eatly d_ Mr Matsumoto, an important dlient, is coming tonight. ‘Ask your colleague to book a hotel room. You need some offce furniture urgently. Call the supplier to ack when they can deliver. 87Unnlit42 When can you deliver? C Speaking - Discussing services Speaking strategy: Speak up! Responding to requests 2 Match the requests (ae) with the responses (1-5). 1 You can use these expressions 2 Can you deliver this next 1 Sony. We only sell computers. to respond to requests. Write P Wednesday? We don't repair them. (Positive) or N (Negative) next to __b Could you please reduce the 2 Yes, that’ fine. But only until then. each expression. price? 3 Yes, but it will cost more. Sorry, I'm afraid | can’t. © Could you send this by airmail? \ 4 Sorry, tm afraid | can't. The price b Sure, no problem. Can you repair this computer? fied. & tin ata nee e Can you keep this forme until 5 Sure, no problem. Next Yes, that's fine. Tuesday? Wednesday is fine. 3 €2 Listen to each request (ae) and answer with the correct response (1-5). 4 €48 Now listen to requests (f-)). Pause after each request and use the ideas below to respond. Example: You hear: £ Could. you deliver this next Saturday? ‘You say: Yes, that's fine. Well deliver i before midday, f J /before midday h ¥ /cost€12 era j ¥/ until Spm g X/best price i X/ tomorrow D Listening - Placing an order SS Hadley Office Supplies (€69 Nihar is from India. He calls Hadley Office Order Form Supplies to place an order. = SS Listen and complete the 2 fee ‘Company: _ABS Printer: Total (incl.VAT) Focus on ... a le! adjectives 1 Put the letters in the correct order to make opposites of 2 Complete the chart with the correct comparatives these adjectives, and superlatives. a reliable tluenieabl a large b lage malls Bios c cheap —_pivexesne © easy d efficient niffiiceent d reliable e welkmade Wydabdame e f 58) @ Work and studyE Listening - Discussing products 1 £8 Emily wants to buy a printer. She is discussing which to buy with her friend, Tom. Listen and tick v the printer she decides to buy. & «. F Speaking - Choosing between products Speaking strategy: Making comparisons 1 You can use these expressions to make comparisons. | think this one is better. This one is bigger. That one is more reliable. This one is cheaper. That one is easier to use. This one is lighter. Speak up! 2 Compare these computers. What can you say? ‘Example: The TriStar is more expensive than the Maxi. Sern ne ‘Memory 2008, Speed 1h, Pace 79 Can-do checklist Tick what you can do. | can ask about products and services. | can make and respond to requests. When can you deliver? Upit¢2 2 Can you remember what they say about each printer? Try to complete the chart, then listen and check. Advantage cheaper Disadvantage sa 3 €88 Listen and tick ¥ the expression Emily uses to make her choice. Id rather have ___ | think tl get... I'd prefer to have Sound smart . Emphasizing alternatives 1 €169 Listen to question a. Notice how the speaker's voice goes up and then down to emphasize the alternatives. — — ‘2 Do you want the blue one or the black one? €48 Listen to questions b-e. Pause the recording ~and repeat each one. Try to make your voice go up and then down, b Do you want to pay by cash or credit card? Would you like the T150 or the X80? Do you want to order one or two? 's the delivery date the 5" or the 6"?Winiiite EF: I'll put you through \Which of these things do you do most often on the phone? make calls] receive calls [] take messages [_] How do you feel when you leave a voicemail message for someone? Lis ‘ing - Making a call i istening ig Did you know ...? In many Asian countries ‘people say hand phoneot handy phone, In Australia, India and the UK people say Anobile phone, ot just mobile, People say cell phone in South Africa and ‘the USA. Focus on ... telephoning Choose one word to complete each sentence. leave calling busy hold put call have speak Can ttn _. extension 726, please? b Who's __ please? 1. €49 Jennifer Ratby works in Los Angeles. She is calling Feu yauline. Denco Computing and wants to speak to three people. poe Listen and match the name of each person with the i aaa reason for her call (a-c). en David 2 to arrange a meeting Manin, please? Kevin ee b to discuss next year’s prices tt Charles € t0.ask about the contract < Sony, the line's the moment. Could you... later? 2 €899 Try to answer to these questions from memory. Then listen and check. ‘Who do you think Paul is? ‘When does David say he'll send the contract? ‘Why can’t Jennifer speak to Charles? ‘Why can't she speak to Kevin? ‘What message does she leave for Kevin’ 60 @> work and studyB Speaking - Problems understanding Speaking strategy: Making sure you understand 1 Write the words in the correct order to complete these ‘expressions. please? / Can / you / Sorry. / repeat / that repeat that, please? id / quite /1/ catch / ¢ How / Sorry. / spell / that? / do / you please? / Slowly, / Can / speak. 2 Now match each expression ad with a situation in which you might use it. 1 When someone says a name or address you don't know, .¢.. 2 When someone speaks very quickly. 3 When you don't hear something very wel 4 When you want someone to repeat something. ‘Sound smart Spelling names 1 469 Listen and repeat these sounds. fel fick fetta’ fowl 2. €49 Now listen to all the letters ofthe alphabet in order and complete the table below. Then listen and check. 4. €4@8) Now look at the names below. Spell each one aloud. Then listen and check. f Bradshaw g Navykam fh Sukrishna i Mohammed j Ignacio Pll put you through Umit13 Speak up! 3 €69 Imagine you are speaking on the phone. Listen to these five people. Use the expressions in Exercise 1 to make sure you understand. Exarnple: You hear: a. Can you say that | called? My name's ‘Shuang Liang. You say: Sorry. Hon do you spell that? @ spell? b didn't catch that © repeat? d spell more slowly?Umit43 0 pat you through C Listening - Taking messages 1 €€3 Geenais listening to her voicemail messages on her mobile phone. Listen and match each message (a-<) with a reason for the call (1-3). Message a 1. prices for a new project, Message —~ 2. questions about e contrat Message 3 information about the Shelford project VVVVVV VV 1 re sEry OR OR Oe Ok AR AR AR Om a a ak a ww my me 2 €8@9 Listen again and complete Geena’s notes. can't find my .. Call asap. Extension report (needs it before Ypm) Robert From Shell International OF fice before pm) Mobile: O7.. Sound smart Saying telephone numbers 1 €4@3 To say a telephone number in English, say each number separately and put the numbers into groups. Listen to these examples: a (UK) 020-7834-5633 = i ‘oh two oh seven eight three four five six double three i b (Us) 212-490-3021 = twoone two fournine zero three zero two one 'e 1 2 423 Listen and wiite the telephone numbers c-g. ¢ 020 $934. 0251. d 3. €922 Now say the telephone numbers hal Then listen and check 020-7344-1920 02-2964-4950 512-034-763 011-336-5621 07978-462-0988 4. Now practise saying your telephone number. poe 62 @ Work and study