KHOA LUAN TOT NGHIEP Chuyén nganh: Kinh té adi ngoai CAC NHAN TO ANH HUONG DEN s: Ge HE THONG THONG TIN LOGISTICS.» ic | CONG TY CUNG CAP DICH VU LOGISTICS TAI| THANH PHO HO CHi MINH lg Ho va tén sinh vién: Pham Tuyét Linh MA sinh vién: 1601015227 Lép: DC5SKTDNO8 Khéa: K55 Ngwéi HDKH: PGS, TS Nguyén Thi Thu Ha Ma KLTN; 103 TP.H6 Chi Minh, thang 11 nam 2019 Scanned with CamScannerURU dd yy 7 , TANG P gt eda a \t NEMAN Ey CHUON G2: COS6LY LUAN VA MO Hinn NGHIEN cUU 2.1. Co sé ly Iuan va su déi méi he théng théng tin logistics , 2.1.1. Téng quan vé hé théng thong tin logistics, 2.1.2. Khai niém vé sy déi méi.. 2.1.3. Ly thuyét vé qué trinh déi mdi cia té chitc.... 2.2. Cac mé6 hinh nghién ciru vé hanh vi ciia doanh nghiép.... 2.2.1. M6 hinh ly thuyét hanh vi cé ké hoach (Theory of Planned Behaviour - TPB) Scanned with CamScannerIOS Weanaetongn THI se Ta - an wei tat: tad: THE antag ~ Draper Seer “REMIT. - oa see gh mes ne thei thing opts TS Concent tie agente = Saat th as 2: ta eA UREA SETAE gg Bae (Caecum inet Lar COME Ze nce in ttc EID SUPE SHES gs Seem oe Rem: DS Ges eitane ee aE Tan iam Riri ie fae he in Ge si 7a ea ter pi SE ‘Scanned with CamScanner4.2.2. Phin tich nhan t6 khim phi BFA... 48 4.3. M6 hinh higu chinh sau khi phan tich niin 1 va ty 4.3.1 M6 binh hi 4 chon mo hinh hdi quy 51 uchinh sau khi phan tich nin t6 3.2. Phuong trinh hdi quy qua hdi quy 4.4.1, Phan tich twomg quan hé s6 Pearson .. 4.4.2. Banh gid d} phir hgp cia mo hinh 4.4.3. Kiém dinh d6 phi hgp tia mo hin! 4.4.4. Kiém dinh ¥ nghia cia hé 4.3.3. Kiém dinh cde sai pham trong phan tich hdi quy. 4.3.4. Kiém dinh gia thuyé 4.5. Thao ludn vé két qua nghién ctu 4.5.1, Nhan thie hitu dun; 4.5.2. Chat luong nhan vién 4.5.3. Ung h6 cia cp lanh da 4.5.4. HO trg tir chinh phi SO KET CHUONG 4.. CHUONG 5: KET LUAN VA MOT SO GQIY GIAI PHAP NHAM THUC. DAY CAC YEU TO ANH HUONG BEN SU DOI MOI HE THONG THONG TIN LOGISTICS CUA CAC CONG TY CUNG CAP DICH VU LOGISTICS TALTHANH PHO HO CHi MINH. 5.1. Két lun vé két qua nghién ciru 5.2. Mot s6 ggi y giai phap nham thic day cac yéu té anh hudng dén sy ddi méi hé thong thong tin logistics cla cdc céng ty cung cAp dich vy logistics tai thanh phé Hé Chi Minh .. 5.2.1. Dé xuat chung 5.2.2. Dé xuat chi 5.3. Han ché cia nghién ciru nay va dé xudt nghién ciru trong tong lai. 5.3.1. Han ché cia nghién ciru.. 5.3.2. Dé xudt huréng nghién ciru tiép theo... SO KET CHUONG 5. Scanned with CamScannerCHUONG yy hanh chin, tu van vé i, ban Ie... hai quan, thug, bio hiém: xuat nh§p kh ju — thong mai, kenh phn ph ua sé gop phan ting ning lye canh tranh i mang ludi dich vu logistics toan u ding tir cde nude trén thé s dign tir - phat trién Phat trién dich vu logistics m@t cach higu q cia nén kinh té quéc gia. Nhimg nude két ndi tot voi tid du thi c6 thé tigp can duge nhiéu thi trudng va new phat trign logistics toa edu [8 logistic an clu. Noi mot edch eu thé, he th6ng thon im bit thong tin vé bién dong cla ké hoach mua hang, giao hang, dy trit, man nhu edu cia khdch hang va ay, img dung céng nghé va di moi hé théng thong gigi. Hon nita, xu huéng tin logistics hé théng théng tin logistics to’ gidp cde nha quan trj doanh nghiép ni nhu cau, wuéng va nguon cung img. tir dé ch dong én mua dich vy vin ti... mot céch hop IY. him théa dat mite chi phi thdp nhat. Do nganh logistics phat trién nh Sin gapore, Hong K6ng..- tin logistics tai cdc nude co cang pho bién va phat trién r6) péi voi Viet Nam. t6c dé phat trién c 49-16%, voi quy mo khoang 4 2 3.000 doanh nghiép trong 1 han hang dau thé gidi dang ho fam la cdc doanh nghigp vira va ia, Mae di due dit nhiéu Ky ngay ng rai. ‘ia nganh logistics trong nhirng nam gan 0-42. ty USD/nam. Tham gia thi ric (chiém 20%-30% thi at dong. Phan lon hd, chiém day dat khoang | truing logistics gdm khoang va khoang 25 tip doan giao al ch logistics tai Viét Ne 1 voi s6 it cde tap doan da quéc anh logistics vo GDP con ri jes trong chi phi ciia doanh nghiép thi rit cao, di 1 nhdn quan trong 46 ld céc doanh nghiép 1g dung céng nghé thong tin, phat ic ai tho: trén thi truvmg. Vi img dung cong nehe phan) cong ty cung cap thj phan rat han ché s vong, nhung d6ng gop cua ng 3.4%. Trong khi d6, chi phi logi ngugc véi thé gidi. MOt trong nhimg neuye logistics tai Viet Nam 28P phai nhiéu han ché vé im) vam gi Ii thé anh anh sv c an di méi tur duy sang (20, it khiém t6n, méi chi chiém trién co sé ha tang, iy do trén,chinh phi chi trzone Scanned with CamScannerdjch vy logistics xanh, phat trig, oh vy % gin ling ning sudt va tran tha ea y,"h tht tr. é nhdn thdy dm quan trong clia vige gg. ng, ig ty cung cdp dich vu logistics tj Ve iy Ny, Cy "8 ty dc gi quyét dinh Ia chon thu hién a@ , trong g n nay. Do v nhan t6 anh hurdng dén sy ddim 2 cung cdp dich vy logistics tai Thanh phd H6 éi hg théng thong tin logistics cita 4g %, Chi Minh”. 1.2. Téng quan tinh hinh nghién ciru 1.2.1. Cée nghién ciru trong nude : Tai Vigt Nam, thye 16 chua c6 nhiéu c6ng trinh nghién ctu vé su 46; ™6i pg thing thong tin logistics. Hau hét cdc nghién cttu cé lita quan Khai théc cée yi, & ‘ong quat ciia nganh logistics nhur xu huéng phét trién nganh, anh hudng cig bgt dong logistics... Dudi day, téc gid xin dé cfp dén mt s6 nghién cttu c6 ign quan duge céc hoe gia tai Viet Nam thuc hién: Bai nghién ciru “Phat trién logistics & Vigt Nam hign nay” ciia Dinh Le Hai . . i Hi thue hign vio nim 2012, Day la céng trinh nghién citu chi yéu tap trung vio lug 4 an Sidi va hé théng héa ede van dé ly Ian co ban va thuc tién vé logistics va phat trid nen Scanned with CamScannerciru lim 19 co s trién hé thing logisties trén dja ban Tha phat tridn kinh té dn dinh va Kau cde nhan t6 anh hung dén sy phat trién hg théng to s, the gid do lutmg, hai nhom nhan té vé kha nding phat trién va mdi trudng phat trién logistics thanh phd. Trong 6, yéu t6 ve trinh do phat trién céng nghg thong tin eta doanh nghiép logistics 1a mot trong nhimg yéu t6 phan énh kha nding phat trién, Tac gid khing dinh (mg dung céng nghé dang din phé bién, di sau vio hoat dng cia céc doanh nehiép logistics. Day chinh la méi trong tat thic diy hé théng logistics thinh phé phat trién. Cée nghién cima trén déu khing dinh vai tro quan trong etia vige xay dung két c4u ha ting logistics dya trén img dung céng nghé théng tin d6i voi sy phat trién nganh logistics tai Vit Nam. Dé nang cdp va hoan thign hé théng ha ting logistics, cn c6 sie déng g6p va déi méi sing tao kh6ng ngimg cia céc doanh nghigp hoat dong trong linh vyc logistics. Bai nghién ctu 4p§i méi sang tgo va cée nhan t6 anh huang trong t8 chife” ciia téc gia Duong Van Hing (2018) trinh bay vé cdc nhan t6 Anh hudng dén adi méi sing tao trong mét doanh nghigp. Thong, qua ly tua vé edu tric méi quan hé t6n tai gitta céc yéu t6, téc gia két lndn 6 yéu t8 quan trong thude t6 chite tie dong dén 48i méi sing tao d6 la: chién huge céng ty; siting ho cua cp lanh dao d6i voi d6i méi sing tg0, chia sé tri thir ngudn lye tai chinh; nang hye hap thu; vyan hoa t6 chite va ap lye tir cng ty me. Tuy nhién, han ché ca nghién ctu nay 46 ta chua duge kiém chimg thong qua nghién oir the nghiém d6i voi. doanh nghigp hoc t6 chite cu thé. 1.2.2. Cée nghién etru nuée ngoai Cae nghién ctu vé sy d6i méi he théng thong tin logistics do cae hoc gia nude ngoai thyc hign, nguge Iai, kha phong phi so voi nghién cia trong made. Tir cde nghién ciru ly thuyét én thyc nghiém, céc tac gid phén tich nhiing van dé lién quan én sy d6i méi céng nghé, kiém chimg trong ce doanh nghiép vita va nhd, aac biét ta céc doanh nghiép hoat dng trong linh vy logistics. Tac gid R. A. Wolfe tng hgp ba phwong phép tigp cn thudng duge sit dung trong cde nghién cif trude khi phén tich va sur di méi sing tgo trong mot 18 chite trong bai: “Organizational innovation: Review, critique and suggested research Scanned with CamScanner(Diffusion of Innovation), y “TG trinh (Process Theory Modely) ing, 7} Kay! in ‘sy ny 4 th ) vd Q _ ong mgt nhém ngudi chip hd ie you 15 durge nghien cit 66 t46 xa hoi ma (6 chite dang t§n 116 cite, mang I moi tru. Néu tiép cn céch phan thy g dén xu hurdng ciia mot ¢§ Mg din, Chit « tg di Khudeh tin fd dic di i do, va de trim ; ce ndin (6 anh heron tb chute. So sénh nhimg nghién ¢ tinh ea sy i Jin phai xde dinh cf i; don vi nghién eu enh te gid xudt huomg nghién city trons tuong ti nén tap trung vao sr a a : gi n oiru dic diém ciia mot td chirc. Phuong hip thir ba ka i cu bin chit cia m6t qué trinh dOi méi, lam gop . 36 thé bi thay thes don Vi nghién oy ddim quyét djnh ddim 16 chite thay ving ccaru ly thuyét quy trinh; nghién ai sao sur d6i mi xuat hign, phat trign va ct déi méi. V6i nghién ctu nay, te gid tom tit va dua ra cdc huéng dj cutg ay im co sé khoa hoc cho cée nghién citu sau d6 mé rong va phat trién, do ludng ¥ dénh gid thong qua céc nghién ciru thy nghiém. Bai nghién ciu “A model of creativity and innovation in organization, jy Research in Organizational Behavior” cia Teresa M. Amabile (1988). Nghign cy 44 nen ting cho mé hinh gidithich ede nhan t6 tée dng dén su sang tao va di mei trong to chitc. Trong d6, tinh sng tgo cla cé nhén duge mé ta va két hop véi mé hinh 446i méi trong t8 chite. Bén tiéu chi ma bai nghi . ai nghién ctu na 61a A wo ihién ctu nay dat ra d6 1a (1) Todn bg " ne "20 ctia mot cé nhan duge xem lé mot nhan 6 é ; 401 méi cia t6 chit; (2) Cdn két hop tat cd : Bae ei Hel la chi; at c@ cdc Khia canh cita t8 chite ma h te a cla to 6 ai tong den sedi méi; (3) Mé hin phai island trong t Scanned with CamScannerChi Minh 4.2. Pham vi nghign ex in -vi khong gian va thei gian: thong tin logistics gy do Wa Pham vin Va mat khong ei 2 ty cung ef Chi Minh vi day 14 mot trong nht cfc kh cic € {ing thanh ph6 16n tai Vigt Nam uu vye lan can thanh phé nhu _ t@p trung nhiéu nha may 6 sn xuat sin pham xudt nhdp khdu; céc cdg bién, Jon cing hoat dong tai day, do vay s6 lugng vy cung cap dich vy logistics hinh thanh va hoat dng tai thank phé nay kha ty logistics nay bat dau cong nghé va he théng thong dap img yéu clu toan cau héa nhu hién nay. en ciru, Khao sat va thu thép dir ligu vé ty cung cap dich vu logistics va Khao sat chon than phd Hd 6 hoat dong sin xudt va kinh doanh s6i dongs péng Nai, Binh Duong, Binh Phude.. sn bay | 7” cde céng t a Jon. Ding thai, céc cong tin dé tang kha nfing canh tranh va tg ‘Vé mat thoi gian: tac gia tién hanh nghi thong tin logistics cla cde cong n 18 thang t6i. Viée giti bang he méi y dinh ddi moi hé théng trong khoang thoi gian tir 6 thdng dé ong thing 10 va théng 11 nam 2019- durge thye hign tr 1.5. Cau héi nghién ctru Cau héi nghién ciru cba db tai duge dat ra. Cy thé do 1 cae yéu t6 ndo in logistics cia cfc cong ty cung cp dich vy logistics tai Thanh 6 anh hurémg quyét dink? Cac cong ty logistics Au vé di moi hé thong dia trén mye tiéu nghién ciru va duce tra Joi biing két qua nghién ctu. anh hudmg dén su 46% méi hé théng théng phé Hé Chi Minh, trong 46 yéu t6 nado o1 nhu thé nao dé dap img yeu ¢ cdn nhan thire va hanh dong n caru va két qua dudi day, tac thong tin logistics? Dya tren cdc phuong phap nghié gid sé Jan uot tra loi cde cau héi nghién ctru da dat ra. 1.6. Phuong phap nghién eiru pé tai nay 4p dung phuong phap nghién citu dink lugng thong qua Khao sat thue té va phan tich dir ligu. Téc gid thu thip di ligu bang céch 4p dung phuong phap khao sét bing bing héi. Sau dé, tae gid sir dung phan mém SPSS 18 cdng ou sxir ly va phan nhim kiém dinh mé hinh va céc gid thuyét nghién ciru dé a8 xudt. Ben thap, théng ké, so sinh, d6i chiéu, phan tich va ‘ich, bio, cde d& tich dit ligu canh dé, sir dung phuong phdp thu téng hop cdc théng tin va sé ligu tir si tai nghién cima cla céc hoc gia Scanned with CamScannerdm kink yéu 16 quan trony tac dong dén sy chip nhan han thire dé sit dung. Tae gi inh voi két qua yéu t6 nhjn thie vé su Scanned with CamScanner xaiy dung thang do hai yéu t6 nay va kiém how dung c6 anh hung ding ké déi véi hinh vi sit dung cOng nghé hon 1a yéu t5 nhan thire dé sit dung, Két qua thye nghigm trong nghién ciru “Relationships between perceived usefulness, ease of use, and environmental factors of RFID adoption in Taiwan logistics industry” cfing trong déng v6i két ludn trén. Tae gid Khao sét y dinh sir dung hé théng nhén dang qua tin s6ng v6 tuyén (RFID) cita cée cong ty logistics tai Dai Loan, qua dé danh gid tac dong cia yéu t6 nhan thire vé sur hau dung, nhan thre dé sir dung va céc yéu té thudc mi trudng déi voi ¥ dinh sit dung céng nghé dé. Nhang nghién ciru thuc nghiém di sau vao dinh gia ¥ dinh d6i méi cong nghé ciia cde céng ty cung cp dich vu logistics cing kha da dang. Nghién ciru “An empirical study on logistics service providers’ intention to adopt green innovations” kiém dinh m6 hinh chp nhan d4i mdi logistics xanh cia cdc nha cung cdp dich vu logistics. M6 hinh dé xudt gdm 6-yéu t6 14 kha nang chuyén giao (the transferability of knowledge), su tich lay kién thite (the accumulation of the green related knowledge), su khuyén Kkhich cia t6 chit (organizational encouragement), chat long nhan lye (quality of human resources), tinh khong chic chan cia thi trumg (environmental uncertainty) va hd trg tir chinh pha (government support). Theo két qua khdo sat 162 cong ty logistics & Dai Loan, tat cd cdc yéu t6 trén déu 06 tac dong tich cuc dén y dinh déi méi logistics xanh. Tir téng quan tinh hinh nghién ciru trong va ngoai nuéc, cé thé thay rang mac di da c6 nhiéu nghién ctru nude ngoai phan tich va kiém chimg mé hinh cdc nhan t6 anh huéng dén sy d6i moi cong nghé trong linh vyc logistics; tuy nhién cdc nghién ién ciru y dinh di méi mot GE ctu nay chit yéu Iya chon mét hodc mét sé yéu t6 dé nghi6 ién ctr Mye dich nghién ¢! : : n dé tai voi ning myc dich nhu sau: Tae gid thye hit nit, tde gid xée dinh, do ludng, va phan tich cdc nhan 1 ‘Thanh phd Ho Chi Minh. ‘Thit hai, tirkét qua nghién citu trén, tac gid dua ra cdc goi y gigi hip = kién nghj d6i voi céc doanh nghiép, cng ty kinh doanh dich vy logistics, va cée eo quan ban nginh nhim thic day hoat déng d8i méi he ee % hy ng rf logistics; tit 46 nding cao co sérha ting théng tin va va hoat dong logistics ni tai Thanh pho Hé Chi Minh. : 1.3.2. Nhiém vu nghién eit Nhiém vu nghign ciru cn phai thy hign trong dé ta nay Ia: Thir nhat, nebien oitu xdy dung co sé ly ludn vé sur d6i moi AG théng théng » We ics; tim higu vé hé théng thong tn logistics dang duge ap dung trong i "enh: ngién cu céc mo inh I thuyét v8 cdc nn tt oo ic dong dén su di mos. nghé trong t6 chite, long dén su dj 6 in Scanned with CamScannerpham vi khong, gian va thei gian: mdi h@ théng thong tin logistics vu logistics tgi Thanh phd H} Chi Minh. Ly do Iva ciia ede edng ty © 18 Chi Minh vi day La mOt trong nhting thanh ph6 lon tai Vigt Nam Jn xuit va kinh doanh s6i dOng; ede khu vue Hin cn thanh pho nhu 6 hoat dong Binh Duong, Binh Phuée... tap trung nhigu nha may cé sin xudt sin pham Scanned with CamScanner Ding xudt nhap khdu; ede cdng bién, sfin bay Ién cling hoat dong tai day, do vay s6 lugng, cde céng ty cung cdip dich vy logistics hinh thanh va hoat dng tai thanh phé nay kha Ién. Déng thai, cdc céng ty logistics nay bit du déi méi cong nghé va hé théng thong tin dé ting kha nang canh tranh va dap img yéu cau toan cu hoa nhu hign nay. Vé mit thdi gian: téc gid tién hanh nghién ctu, khéo sét va thu thap dir ligu ve ¥ dinh di méi hé théng thong tin logistics ciia cdc cong ty cung cap dich vu logistics trong khodng thdi gian tir 6 thang dén 18 thang toi. Vige gir ‘pang hdi va khao sat duoc thuc hién trong thang 10 va thang 11 nam 2019. 1.5. Cau héi nghién ciru Cau héi nghién iru cia dé tai duge dit ra dya trén muc tiéu nghién ciru va duge tra Joi bing két qua nghién ctru. Cy thé dé 1a cdc yéu t6 nao anh huéng dén sue abi mi hé théng théng tin logistics cia cic céng ty cung cAp dich vu logistics tai Thanh. phé Hé Chi Minh, trong 46 yéu t6 nao cé anh hudng quyét dinh? Cac céng ty logistics can nhan thire va hanh dong nhu thé nao dé dap tmg yeu chu vé déi moi hé thong thong tin logistics? Dya trén céc phwrong phap nghién ciru va ket qua dudi day, téc gid sé lan lugt tra 10i cdc cau héi nghién ctu da dat ra. 1.6. Phuong phap nghién ciru Dé tai nay 4p dung phuong phap nghi té va phan tich dit ligu. Téc gid thu thdp dit ligu bing cdch ap dung phuong phap khio sat bang bing hi. Sau d6, tac gia str dung phan mém SPSS 1a céng cy xtr ly va phan tich dé ligu nhim kiém dinh mé hinh va cdc gid thuyét nghién ciru da dé xuét. Ben théng ké, so sanh, 461 chiéu, phan tich va nghién ctru cita cc hoc gia in ciru dinh lugng théng qua khao sat thc canh dé, sit dung phuong phép thu thap, téng hgp céc théng tin va 6 ligu tir sich, béo, cae dé taizhidn err carn tip jo sat edie doanl ign cia Kh kn dit istics. sng ty cung cp dich vu Togistis- ai ce chura c6 nhigu tai vs é é xu huéng phat trid, Ben can rome eu mang tinh téng quat vé xu huéng Phat tein va g niy. Da phin cdc bai nghién s tai Vigt Nam, chua ¢6 nhig nghien oy nghi jeu c6 gid tri tham chiéu yg iy é thong tin cia nganh log é nnene a aoaapd ee nhdn t6 anh huéng dén sw ddi mdi hé thong thang 4, thre nghigm cy thé iat hi én ciru nay Khai thac dé ti mang ting, i nhimg ly do trén, nghi thé istics tai Vigt Nam. Vi nhimng ly logistics tai Viét si déi voi cdc nghién ciru khoa hoc trong nude. méi Dé a tn ea g6cnhin cia cdc cong ty cune cp dich vy losis Cac céng ty nay 14 m6t mat xich quan trong trong chudi cung img. Vite nghién cn cée nhin t6 anh huémg dén sy déi méi he théng thong tin logistics nhiim myc dich thi day hoat déng d6i méi céng nghé va xy dung cdng ty theo huéng img dung wi thir, tir d6 tang Ioi thé canh tranh, nding cao higu qua hoat dong va phat trién bin Xé1v6Y nghiakhoa hoe, nghién ctu mong mudn déng 6p mét phan tai ligu va husng nghién ctu vé sy d6i moi he théng théng tin logistics hoae cong nghé noi chung cho nhing nha nghién cir tigp theo 48 tham khao va phat trién, nho d6 tao nén cée gid tri nghién ciru va “ng dung trong thuc tign, 1.8. BO cye bai nghién city DCU (ru nay oA Chang ry an, dé taj nghién cory nay gom 5 chuong: 81: Gio thigu aé 1a; nghién ciry Cheong 2: Co sé 1 m6 hinh nghién ex ishién ciry ‘ Mong 3: Phuong Phdp nghién erry 4b Thuong. Ket qug nghién city Va thao lugy qn cm quan co en ae wi, 6) vac oe Scanned with CamScanner10 LAN VAMO MINH NGHIEN cyy yLuA tri vi B60 C80, durge sig Ming iat der Ligu (tir tt c& cée chp cig he ie oe ‘i in, to-06 thé durge sir dung dé dura ra auyét dinh va aunt g dit Higu do 6 a _ . a nhimg dd nh whe, ne thdng, 08 & n logistics 14 cae phiin may, Deg h khie, plain cimg dirge Tién két voi nha Jam hé trg cae yéu 16 logistics nhu phéj him hh & ct véi hin cig dry es, dong ngt hoat d6ng log! i Gu qua, tinh | gitip gia ting higu qua, tin! aa eee ich thich sr phat trién cba mang lu6i lién t6 chire. Vin dé ma cde cOng ty logis. ich thicl a uyén vat ligu va quin ly tn kho... HG théng thon, " dng va tinh canh tran cho doanh nhigp, dingy, gip phai Ia tim cach nang cao nang sudt va higu sudt quan oe thong tn Mong chudi cung tg. Dua trén cc hoat dong logistics, hé thong théng tin logistics (Lis) bao gdm hé théng thu thap dit ligu, hé théng hé try quyét dinh, va tng dung gig Internet. oo Céc nha cung cép dich vu logistics thurong phai gidi quyét van dé vé luong kip hang héa va thong tin. Vic trao ddi va thu thap dit ligu 1a rat quan trong déi véi oat ong logistics. Thu thép dtr ligu t6t giip LSP (Nha cung cép dich vu logistics) van chuyén ding hing hoa dén ngudi tiéu ding vao ding thi gian va ding dia diém. He ‘hing ma vach (bar code) hoe Nhén dign qua tin s6 v6 tuyén (RFID) 1a nhiing cing neh thing duge ap dung nhiim néng cao hiéu qua thu thap va trao di dtt ligu. Ben canh d6, cdc hé théng hé tro am muc dich tong hy hing thong tin hitu ich tir dir li inh ki el sip doanh nghigp dura ra quy enn death We logistics, céc he théng hi et ie : . ae ah nehigp (ERP), Quan f . Hogch dink ti Quin tt thée (Kg B Quan ly van chuyén (TMs), ting dung of Hau hé = natn oii nog ” trao déj yee i Intemet u tuyé ie #08 tank cho aa : end ligu dien 4: M9 Si dung Ong raj cone “ ‘ns dung cia Hew ham adi vi vu logist che hoot Scanned with CamScanner nhitu € nhtme, ‘bait thy voice quar wh tie kb a t1p (ERP) dang din tee nén phd bién chung, vi che céng ty cung clip dich inh nghigp, tir hon déi véi ede do P duge tao ra vi 2. nih quin 1 66 thd nim mém. Dé véi cong ty logistic: ‘ i cOng ty logistics, nha quan ly c6 thé xAy dung tich hgp hg théng quan tri kho, - Ngoai ra, mOt sé hé théng cé chite nang cy thé nue lugng dt Scanned with CamScanner quan trj phan phdi, van tai WMS, TMS, KMS... c6 thé ap dung d6i véi mOt quy trinh duge chun héa, ligu va hang héa Ién. Quan trj kho hang WMS cé thé gitip tim ra vj tri luu trit trong kho hang mét cach nhanh nhit va higu qua nhat, ting mite 46 chinh xéc khi lay dang don hang trong mt kho hang Ién; quan ly don mua hang va han mite hang tn kho, theo doi hang tén trong kho. Hé théng quan ly van chuyén bao gdm cae thong tin vé dia ly gidp cdc nha quan trj 1én ké hoach, quan ly va kiém soat nhémg, van dé phat sinh trong qué trinh van chuyén; Iya chon phuong tign van chuyén (dé xée dinh phuong thitc van chuyén phi hop nhit theo dic diém cita 16 hang), thyc hign gom hang (16 hang), t6i wu héa 16 trinh, theo doi tinh trang van chuyén theo thoi gian thc t6 va lén ké hoach diéu phéi. 2.1.2. Khai nigm vé sy déi méi Doanh nghiép 6 duge Igi thé canh tranh thong qua thye hign abi méi sing tao, bao gém viée d6i méi cng nghé cho dén thay déi cach thire thyc hign mGt cng vige cu thé nao dé (Porter, 1990). Mot sé dinh nghia vé su di moi co diém twong, dong (1985) hay Zaltman, Duncan, and Holbeck i khai niém vé sy sing tao nhur Ducker hode nhting nghién ciru ma doanh nghiép kai thac gin day, hau hét cde khéi g méi ma nd cdn bao (1973); tie Ja nhing y tuéng méi him tao nén sy thay d6i va co hoi kinh doanh. Tuy nhién, d@u cho ring khong chi 06 vide tao ra ¥ tudn; Kanter (1983) dinh nghia ring niém vé sy d6i mdi quyét vin d&; 6 18 qua gdm qué trinh phat trign va thy hién y tuéng mdi a6 sy déi méi 1a qué trinh dua ¥ tuong mi vao dp dung gidi hién nhing y tuong, quy trinh, san pham va dich vu sit dung nhiing kién thite ve ky thuat vi trinh tao ra, chap nban va thyc méi. Afuah (1998) dé xuat siz ddi moi 1a vidp hon: durge nang CHP jl dn tO 8 tru, The My Avi Meu, i sting (40 1a Vike thug yy yg tinh (Ong quit ct : ee ng big phiip méi mang tinh (6 chite trong the wi, si nay ™ : a. h " voi bén ngoai”. y oo shite cdg vige hay trone quan he ohn. ding, trong (0 ¢ struc dy, 06 nhidu cach phan loai su doi mj tea Theo cde nghién cl : (1991) phn chi a 1% ign quan den cdc hoat nae sn, uan trj 1a sy thay doi ve cau tric 16 Chic 1 think hai nom Ia dOi moi KY thugt yj & nghiép. Damanpour : ao ae s quin ti. bi mdi ky thuat tinh Trong kh 45, 464 m6i quan : of quy trinh oat d6ng, 06 lién quan gidn tiép dén hoat dong co ban va anh hung thy p dén vige duy tri hoat d6ng cla doanh nghiép. Ngoai ra, theo hudng diy 7 OECD Oslo Manual (2005) thi i méi sng tao durge phan logi tél 4 log inh ini sing tgo sin phim, 46i méi sing tgo quy trinh hoat dng, doi méi sang tao pe hole quy thing quan ly, va d6i méi sing tgo vé cdc hoat ding marketing. Trong nghién oy ip trang chi yéu vio di méi ky thuft hay d6i mdi vé hé théng quin y cia cée nha cung cp dich vy logistics. 2.1.3. Ly thuyét vé qua trinh déi méi cia t8 chite Su 6i moi cia m6t 6 chite phai tréi qua céc giai doan nhét dinh €é nhan thay su thay d6i va dat duge két qua, Everett M. Rogers (1931-2004) dé xudt mé hinh ve 4d rin quyét inh d&i mi hay con goi la Hoe thuyét vé sur phé bién cai moi, trong 6 abi nha va 6 chic déu tri qua 5 giai doan dé di nghiém va chép nhan mét + Nhin dign: Doanh gh may tueng a5 Scanned with CamScannersy tan thanh h dow eye dbi vai sy dbi mai. Doanh hog khOng t i do sate dinh rd mire dQ ma yt a myc tiéu an dit dt i méi tham gia © Duara quyét dinh: Trong giai dog vo cae hoat ding (lap mo hinh, thir nghigm. hay tir bd cai mdi. Dé chip nhan mét cdi moi, chit thé thudn} dé biét n6 6 hitu ich déi voi ho hay khong. + Thye hign: sau khi kiém tra tinh hitu ich cba cdi moi, nhan va 4p dung n6 vao hoat ding thyc tién. ) din dén quyét dinh chap nhan thir nghigm no doanh nghigp sé tiép + Xéc nhin két qua: day 1a bude cudi cing cla qué trinh d6i moi tai doanh &t qua vé tinh hitu ich ma ea méi ép tuc sir thay di d6 hay nghiép. Bang cach do ludng ké mang Iai trong hoat dng cia doanh nghigp, ma doanh nghigp ©6 ti két thic vi nhén thdy khong phi hop véi thye tin. Jan sur ddi méi ctia mot doanh nghi inh. Tuong ty 46, dé di méi ‘Tom Iai, qué trinh chap nbi ‘gp 1a mét chudi ra quyét dit cp dich vu logistics efing phai tuan bi méi nay gidp nhing hoat dong phan tich, anh gid va dura hé thdng théng tin logistics, cde cOng ty cum im higu ly thuyét ve chp nhan su d theo mé hinh nay. Do 46, vige ti fo thu tién, dat durge muc dé Iya chon va ap dung di méi vé cho cdc LSP ¢6 co so qua hoat ding. thé canh tranh va nang cao higu vé hanh vi cia doanh nghigp vie6 ké hoach (Theory of Planned Behaviour - tiéu tao nén Igi 2.2. Cae mé hinh nghién cru 2.2.1. M6 hinh ly thuyét han TPB) Thuyét hanh vi c6 ké hoach (TPB) do Ajzen (1991) phat trién va khie phye yét hinh dong hop ly (TRA). Khi dy dodn vé hanh vi ca con hank vi chi hoan todn bi kiém sodt bit IY en da thém vio yéu 16 ni hanh vi (Perceived ly thuyét hanh vi c6 ké hoach TPB duge mo cing mot hoan cénh han ché cua Ly th ngudi, ly thuyét TRA bi giGi han boi nhimg tri, do vay Aj fan thite kiém soat ‘ontrol). Bang cdch nay, Behavioral Ct yan va giai thich hanh vi trons rong va t6i uu hom trong vige dt do nghién citu. 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Hm Buu 5y von -(6R61 ‘SIO nso py auitp 28 2P “ cee : “Buon 44 16 fear aay ye niya dua up woe 72 v up as 30 NF ENT vo gyStoy ns YIP yu sbnp sous top SB su guy to Buoy Suna a wi p ot OWN ga IP “ay N wor ony niyo uoiae But ques yuo Scanned with CamScanner-ugy Sugo w18 oon ep ueop dey ovo ey Yuen yUeo TUT Top Avy oA Buy YORU WU 09 Anu ‘Buy e13 Buy yueN yuBo oni] de ABA OC ‘OKO yer ugo 14d yp ‘dy uo YuEN YUE oxy SuRU “OU BA ENA Ay Bugo ef ugyd ep sonstdoy Ay Bugo ayo “WEN WIA BNO sonsidoj Sugny iy 18], “Yueop YUP RA TNX UPS suon guy vO] 081 BA uy Iop YuRIs gp neyU uy] YUEN YUto Zis 99 4 Bugo s¥Q “Sugny im Suon rey UY BA ATH IWHX ON] YEN Yus “oRU YULOP YuPy ozs YUL] Ay 3g SuorL, quesy yuo ony dy'S"TbZ -soust8o] un Buoys Suoys dy wow top udyu dpyo ap Bupa Ai Bug9 wy ova Suyo ony upyu uonBu Buon] 1PYD “+H sno ugTysU rgAnUp vB wHx ap BIB 98 “OP AY “OHi] UYU WOME IO} OPU FeHY vA Sump Ua} od1a o~A ona syd ov BuO LOW! Lop UdTY ovtM ENb NITY “TOUT TOP 991A UST, ofp SuBU BU 99 Tuyo go 98 UeG teq OF OEP dHNp EA I9} OP YUEN 99 UDIA UBYU NSU TOP 99 44 Sug9 YW “QuBU Sugo tour rp ubyu dyyo sis ugp 9x Suyp Sugny Yur oo on] UEyL cugn’8u Sudmy 1949 “(o661) soYosI9I Pur AYZreWIOY, oay, — | SDL] 9509 sD. |e |_Sb2 9,0355 s Alpha = 0, Scanned with CamScanner0,738 ta | ‘| 0,595 0,618 cT4 98,9433 3,225 0,462 0,625 Ho trg tir chinh phi: Cronbach’s Alpha = 0,742 CPI 93617 3,947 0,517 0,693 cP2 9,5532 4,163 0,561 0,671 CP3 9,3333 3,867 0,510 0,699 Cpa 9ATS2 3,951 0,558 0,669 L (Nguén: Tac gia tng hop tir két qua trong SPSS) Két qua phan tich Cronbach’s Alpha cho céc bién d6c lap cho thay céc thang do cia cdc bién han thie hiru dung (HU), Nhan thite d8 str dung (SD), Ung hé eta kink dao (LD), Chat Irgng nguén nhén lye (NV), Ap lye canh tranh (CT) va HO tro tir chinh phi (CP) déu théa man yéu céu va ding tin e’y v6i hé sé Cronbach’s Alpha J6n hon 0,6; trong d6 gid tri thdp nhat trong cdc bién ddc lap 14 thang do Nhan thire 8 sir dung véi hé sé Cronbach’s Alpha bing 0,616. Tuy nhién, khi quan’ sit hé s6 tong quan bién — tng cité Céc thang do, ta nhdn xét bién quan sét SD1 trong nhén t6 Nhin thire dé sir dung (SD) cé hé s6 tuong quan bién — tng nhé hon 0,3. Thém vao 46, hé sé Cronbach’s Alpha cita thang do Khi loai bién quan sat nay 14 0,746 > 0,616 (hé s6 Cronbach’s Alpha ban dau). Két hop hai didu kign trén, tac gid loai bién quan sét SD1 4é tang d6 tin cy cho thang do Nhan thite dé sir dung (SD). Tuong ty, céc bién quan st cia thang do bién phy thuéc déu dat diéu kign hg s6 tuong quan bién — ting Ién hon 0,3. Hé s6 Cronbach’ Alpha cia thang do bing 0,718 > 0,6; chimg t6 thang do tin cy va 6 thé sir dung dugc. Két ludn Iai, thong qua phan tich hé s6 Cronbach’s Alpha, tac gid loai bo 1 bién quan sat (SD1) lia nhan t6 Nhfin thitc dé str dung (SD) va gitt lai 26 bién quan sat sir dung trong cdc phan tich Scanned with CamScannertidy theo eva bai nghin © ¥ Cronbach's Alpha cho Mang do pig, Bing 4.5: Ke hain tieh n qui p Dh, g. pth inh | Phuromg sal Twong quan Cronbga a1 trae ta Bien | Trung ia | thang do néu bién ting | Alp 7 quan | thang do cia , sit bien F dinh doi mi YD 6.2979 D2 6,8298 7 0142 2,171 055 YD3 1 (Ngudn: Téc gia tong hop tir két qua ogy 8) 4.2.2, Phan tich nhan t6 khdm pha EFA Cée bién quan st tiép tye duge dénh gid bing phuong phép rat tric Princng Component va phép xoay Varimax. Kiém dinh Bartlet ails Tk e “eth g Phi hop cia vige phan tich nhdn t6, Nhting ain t6 duge 7 trich va hdi ty thich SE due chuan héa dé sit dung cho mé hinh héi quy sau nay. 4.2.2.1, Thang do céc bién déc lip Két qué phan tich nh té khém phé EFA cia thang do cae bi ‘rinh bay trong bing 46, Vige phan tich duge thye hign trén 23 bid duge hé sé KMO (Kaiser-Meyer-Olkin) bing 0,852 St D> in de tgp duge quan Sat va thy (nam trong Khoang 0,5 — 19 ), eu kign kid | ** 0000 < 0,05) duge théa main, hay néi céch an V6i nhau trong mot nhain 8, Téng phuong thich duvge 59,05794 su bién thién cia da ligu, ding “me (8 vige phn tich fa ph hap (59,057% > soo) (Anderson & Gerbing, 1988), Tri s6 Eigenye it két qua ri bang 4.6, ta nhén thay 3 bigy ‘an Sat cn ai cg ares aa pa ao 10 SD hy i Scanned with CamScannerBang 4.6: Két qui, 49 fin (6 khéim pha | Nnanté 11g 96 tai nha tb ae ieee SDS | 0.832] Nv2 [| 0.781 | | | han thie dé st [~SD2~ [0,707 dung — Chat lugng [" NVI | 0,700 ngudn nhan lye Nv3 | 0,682 sp | 0,675 Nv4_ [0,657 ‘HUI 0,768 Nhén thir how | HU3 0,705 dung HU 0,669 HU2 0,659 CP2 0.801 Hétrgtirchinh [~ CP4 0,681 pht cP3 0,668 CPI 0,627 CTs ; ‘| eT2 Ap luc canh tranh cT3 CTI LD4 Ung hé ciia cap LD3 Janh dao LDI LD2 Hé so KMO = 0,852 Ong phuong sai trich (%) = 59,057 | Gid trj kiém dinh Bartlett (Bartlett sig.) = 0,000 | Te (Ngudn: Tac gid téng hop ti két qua trong SPSS) Scanned with CamScanner*, m4) Pl My lla, t sau cong sttc, tite la hidu cng SiC, UC li may & khong ton 0 C5 p, Bén ce . thong hhoge mot cOng cu mg snot doanh nghiCp. Neu mot npg tigp thu, hoc hdi va nghién nh d6, ahd 6 Chat lugny . & iy, kha nding 2. 4 “ley an hy he thn dir dng v4.06 Kh ning try, , senhdn va vign kode. Nod thay kha ning dp dung thy in ng d6iméi hé thong 46, Ti Mp . ing cb di suyen fim Vi | thong 2, 5 cho cae ahi : jgp cing 06 kha nang O° oe the gid quyét dinh gop hai nhém yéy tis ring thon ccang r6 rang thi doanh nghi Jn tich BFA trén SPSS, vakét qu pl shin vin (0) 8 cho phn pin NV thanh nbn «5 Chat lrg theo cia bai nghién ctu. Di vbi cde nhin t6 cin Ii, cfc bin quan sét Oi tu véi nhau theo ing nin 648 xuit ban du, khéng bi xéo tron nén thang do durge git nguyen, canh dé, véi cd mau la 141 trong nghién cfu ny, hé s6 tai nhén t6 phai théa iu kign in hon 0,5. Quan sit két qu trong bang 4.6, nhin chung céc bién quan, eu c6 hsb tinh 6 lin hon 0,5, do d6 dng tin cy va c6 y nghia théng ke, Néi t6m lai, wis bin quan sétthude 6 nhém nhan t6 ban dau, sau hi thy hign Phin tc he 6 Cronbach’s Alpha va phan tich nhdn t6 kh ; ‘thu vé 23 bién quan sit, hoi tu than $ nhan t6: Nha t6 thir nit duge hoi tu ba im pha EPA, két qu Scanned with CamScanner4.2.2.2. Thang do bién phy thuge Phan eh nin 18 kham pha EFA tigp tye dirge sit dung, 461 v6 thang, do bién phy thuge “Y dinh ddi moi hé thang thong tin logistics can efe cong ty cung chp dich vw logistics”. Két qua cho thiy 0 < KMO- 0,648 <1 va hg 86 Sig. cit kiém dink 0,000 < 0,05. Do dé, vige phan tich nhin 16 1a phit hgp. Kham phi EFA cho bién phy thuge a bién | Hg s6 tai nbdin 06 \ Bartlett Bang 4.7: Két qua phiin tich nha 6 —Nhin 8 ¥ dinh ddi moi hé thdng thong tin os Jae 0,863 logistics Hé s6 KMO = 0,648 Gid tr] kiém dinh Bartlett Bartlett sig.) = 0,000 Téng phuong sai trich (%) = 65,004 (Ngu ing 65,004 co ¥ nghia !a nhan t6 ¥ di in thién dit ligu. Vi3 pién quan sat durge phan . n: Tae gia tong hop tit ket ‘qua trong SPSS) Téng phuong sai trich bi inh adi moi LIS duge d& cp giai thich duge 65,004% bi tich hi ty thanh 1 nhén 16 (duge rat trich tai tri 36 Eigs thé thy hién phép xoay ma tran. Ni igoai ra hé sé tai nhan 16 cae cae 0,764 (YD2) dén 0,863 (D3), déu 1én hon 0,5; tir do két lun cde bién quan st may phi hop va dang tin e@y. Cae bign quan sat YD1, YD2 va YD3 cing hoi ty thanh mot nhan t6, duge goi ten la «y- dinh dbi' mdi he théng théng tint logistics ota cac'cong ty cung cép dich vu logistics” (goi tat 1a ¥ dinh ddi méi LIS). 4.3, Mé hinh higu chinh sau khi phan tich nhan t6 va ha 4.3.1 M6 hinh higu chinh sau khi envalue = 1,950) nén khong, ign quan sét ti chon mé hinh hoi quy phan tich nhan to Céc nhan t6 anh hudng dén su ddi moi he théng thong tin logistics cata cdc cong, tics tai Thanh phé H8 Chi Minh Tan lot duge kiém dinh ay Cronb ach’s Alpha va phan tich nhan t6 kham an du duge rat gon than 5 nhan t6, g ngvdn nhan ye duge ty cung cap dich vu logist phap phan tich dé tin ¢ an t6 tit mé hin @ xuat b g va nhan +6 Chat lon: bing phuong pha EFA, qua d6 6 nhi han t Nhén thite dé str dun trong 46 Chat hrgng nhan vién. g6p chung thanh nhan t6 Scanned with CamScanneres . ro nink nenien ecru chinh thire r rong, [ — Laps ta bin 5 i 6 tidy nie wee ‘ving logistics ciia cde cee ea s “clp dich vu logit! ae _—_— Thanh phé Ha, Cutt (an tne Ap luec i Mi (une 2 pe: Wah [sir rg cia ehh Ph me | és be oi. RO (Neubn: Tée Bi WF Engh, ee 7 . : : Cie gid th inh thite due rat ra nur sau: _ 7 + “ x a. . sot, . co es i: Nhan thir how ich cla hé thong thong tin logistics cng ca0 thi C&c cong ty eyyy cdp dich vu logistics cng d chp nhén d6i méi. i & chai 4n dai wi thi cOng ty cang dé chap nhan 461 méi ng 112: Chit luromg di ngii nhan vien cng ca0 théng théng tin logistics. 1H: Cép lanh dao ting ho he théng thong tin logistics cang nhigu thi cOng ty cang a é chip nhin d6i méi, H4: Ap le canh tranh trén thj trudng cang Ién thi cong ty cing dé chap nhan ddi maj a oi hé théng thong tin logistics. -C 2 cd di woe x 415: Cie céng ty cung cap dich vy logistics cing c6 su hé try cia cl i Cc dich w hd tra hinh pho thi ‘ang, | dé chép nhdn d6i moi hé théng thong tin logistics. 4.3.2. Phuong trinh héi quy Scanned with CamScanner53 ‘Trong dd: 1a bin ph thude (¥), biéu didn shai fons et ee COM TENS hon abi vi ne Tp LCM: ei vk f= 1 2 Beds Se HE HAST ‘cin efp tanh digo), CP Jt hing dich vy eda t = HU, NV. LD, CT. CT Curgng nbain vien), ED (ine (nhin thite hau dyng). NV (el (chit lirgng niin viens phy thude SAT khi efe pién doe lp bing, én gid tri eva bién Jie bidn de 10 (4p lye eanh tranh), CP Ta hg sé chan. Oe Ip. Khi ce yéu t khic 0: = BiG= 1,2, 3,4, 5): 18 cdc hé sé hi quy eta cfc B khong di, bién dée Kip thay d6i mot den vi thi bién phy thude sé thay di fi don vi. 4.4, Két qua hdi quy son ai c6 sy tong quan Phan tich trong quan hé s6 Peat duge sir dung trong mo hinh hdi quy tuyén tinh phé j sir dung ma tran hé s6 tuong quan Pearson dé danh gia mire di) fa cae bién (ca bién doc 1ap va bién phy thugc). Két qua ciia nh bay trong bang 4.8 dudi day. 1c Adi voi céc bién doc lap quan hé tuong quan 44.1. Cac bi vi nhau. Tac gi twong quan doc lép gita quan duge tri ma tran hé s6 trong tong quan cia bién phy thud Quan sat thay hé sé si tic gid két Iudn tat c& cde bién dc lp déu cé phy thuge YD. Dong thoi, hé s6 ttrong quan ella cée bién dc lap duong, c6 thé suy ra ring bién dc lp Xi c6 méi quan hé YD, trong d6 bién CP c6 turong quan-manh nit véi he déu nhé hon 0,05, tuyén tinh véi bién voi bién YD déu mang dng bién vei bién phy thude «6 Pearson bing 0,643 va bién CT c6 twong quan yéu nhat véi he sé Pearson bing ai ra, hé s6 sig. gitta céc bién dc lap du nhé hon 0,05 cho théy ¢6 méi ién doc lap. Voi cde bién doc lap 6 hé sé twong quan 0,478. Ngoa quan hé twong quan gitta cdc bié Pearson Ién hon 0,4, c6 kha nang xay ra hién tugng da cong tuyén gitta cdc bién nay. Hién tugng da cong tuyén sé duge kiém dinh thong qua hé s6 phong dai phuong sai VIF khi phan tich hdi quy. Nhu vay, cdc bién (ca bién déc lap va bién phy thudc) 4a di didu kién dua vao pién doc lap m6 hinh hdi quy tuyén tinh 4é xem xét sy tac dng mot chiéu cia cdc (HU, NV, LD, CT,CP) dén bién phy thuée YD, ding thoi kiém dinh cdc gia thuyét nghién ctru cia mé hinh hdi quy. Scanned with CamScanner—__ 54 4.8; Ma trgn hs tirong quan Pearson Wang 480) yo | WU NV Cy ; Hess ' 0,503** | 0,603°* | 0.55566 Magy YD — 0.000 [0.000 | 0,000 ong |" Sig. (2 phia SS ee ee . Tes lane 0298" Joss0% |g HU Pearson | {_____| ___} Siz: @ phi) [0,000 MES easee [oasee [1 NV Pearson _ Sig. phia) | 0,000 0,000 eee 0,560** | 0.3098 LD | Pearson | 0,000 |__| Sie @phiay | 0,000 [000 He 0,4784* | o,gggee ler] Peatson | Sig: @ phia) | 0,000 | Se | 0,643+* | 0,656 | CP | Pearson Sig. 2 phia) [0,000 0,002 ** Tong quan mite Fhe 9.01 (kgm dink imei ng. ng théng ti ‘ 8% su thay YD logistics tj Thanh ppg . x "8 tin logistics ctla cae Cong ty cung cap dich tla bign ph thuge ta do 8 mse Scanned with CamScanner 1785 36,296 sy thay af. ah u thay 4g; $8186 do lug, Neila de KhongIwgng, ~ 0638 | 0.41200 ic gid tong hgp tir ket qua trong SPSS) sai inn el pin watson ding dé kiém tra xem mo hinh 66 xay ra hign —— an ob i vie “ a hay khi ing. Kt qua cho thay mé hinh khong vi ae pai quy BO ae ciahg sé Durbin — Watson 1a 1,917 nam trong, ee a 15-25 EF sé khong xAy ra hign tugng ty tuong quan chudi bac nat. khong a “anh a6 phit hap eiia mo hin : een inh 8 pha hop cia m6 hinh, gid thuyét duge dua ra: Ho, R? = 0; Hi: R? #0. tuyén tinh, m6 hinh dirge cho la phit hgp khi bac b6 gid Voi ét Ho (bay ching, téc gid sit dung dai long F. Néu xdc sudt cita F nhé hay gid tri sig. cba F hign trong bang ANOVA) thi gia thuyét Ho duge bac bd. Theo két 0,000 < 0,05, ta bac bé gia thuyét Ho. Digu nay 6 mo hinh nédi quy minh durge R2 4 0). Dé xem xét viée chap nh§n hay bac bé gid thuy' thuyét Ho, <.0,05 (durge the F = 50,408 va sig. nh héi quy tuyén tinh xay dung phi hop voi tang thé va cae bin 44 qua boi quy> ghia 14 m6 bi cho gidi thich durge su thay déi ciia bién phy thude vé ¥-dinh d6i méi hg thong thong c cong ty cung cap dich vy logistics tai Thanh phé Hé Chi Minh. tin logistics ctia c4 4,44, Kiém dinh y nghia c pé kiém dinh ¥ nghia ciia cdc he sé héi quy, Ho: Bi= 0, v6i Bi @= 1, 2,3, 4, 5)5 :Bi# 0. pé xem xét gia thuyét nay, tc gid xét én mite ¥ nghia sig. cba théng ké ciia ting hé s6 Bi, néu sig.i < 0,05 (i= 1,..., 5) thi bac bo gia thuyét HO. Dua vao két qua hdi quy OLS cia m6 hinh, téc gid nbn thay gid tri bién HU, NV, LD va CP déu nhé hon 0,05. Chi c6 duy nhdt bién Ap lye canh tranh (CT) cé sig. = 0,052 > 0,05; chimg 16 chi 06 4 bién déc lap c6 tac dong cé ¥ nghia iia hé s6 hoi quy gia thuyét duge dua ra: Student ig. cha cac Scanned with CamScannerDO Pig yj Phuriny Sai (Vip) 137 | =o [1976 g hop tr Kat qua trong SPSS) Ja cdc nhan 16 nay c6 i 6 nghia logistics ca cdc céng ty cung Wi, ofc he sb hoi Quy di mdi ; Thanh phé H6 Chi Minh. ing th én di 3 thong thong tin sée dong ch ove dn dh ng thng thong voi tap dir ligu méu va mé hinh cép dich vy logistics tat dhuge mt, ploomg tinh Oi guy YD =- 0,428 + 0,189*HU + 0,3124NV + Phuong ih rn te dag kém dinh tong ede phn sau dé do tim cdc vi tuyén tinh duge thiét lap nhur sau: 0,173*LD + 0,385*CP + € pham gia thuyét néu 6. 433. Kiém djoh efe sai pham trong phiin tich hdi quy Phan tich hdi quy tuyén tinh, ic éu quan sat duge i Khéng chi la vig A ra €c mé ta cdc dit liéu q a era cho méi lién he trong toan bd mau. Vi Scanned with CamScanner37 = Gid dink lién he tuyén tinh piu tign ta gi xet dn gif din Hm We tuyén tinh efi m6 hinh thong qua anh ‘gid dd thi phin tin (Scatter Plot) gia ete phin dir va gid tri dy doan ma mo hinh tuyén tinh dura ra. Bidu dd phan tin Scatter Plot gitta che phin dir chudn hoa va gid fu hig tg e6 vi phar gia dinh lien h dink ign hg tuyn tinh va phon sai g mo hinh, Dua tri dy doan, chudn hoa gitip do tim xem, dor ti inh hay khong. Néu thoa man due ef in dr sé phéin tin ngdu nhién tron} jt ving xung quanh bing nhau, cde wi tr dye dodin va ph theo két qua do thi suit ra, phn dur phan tan ngdu nhién trong m duimg hoanh 46 0. Do 46 két ludn, = Gié dinh phan phdi chudn ctia phan die gia dinh lign hé tuyén tinh khong bj vi pham. 1a mot trong nhing céch don gian a Xay dung biéu 48 tan 86 phan dur chudn hoa 4g kiém tra gid dinh phan phéi chudn eta phan du, Trong nghién céru nay, phan phéi duge sit dung 8 dénh gid mite 46 Histogram cia phan dur v6i dudng cong phan phéi cia phan du. Tir biéu 46 Histogram, téc trung binh cita cée phan dur xp xi bing 0 (Mean = 6,17E — 15) va d6 lech chuin Std. Dev. = 0,982 gin bing 1. Tir d6 6 thé két Judn gid dinh phan phéi chudn cia phan gi nbén thay ring, voi co mau N bing 141, gid tri du khéng vi pham. = Gid dinh khong c6 tte teong quan pd kiém dinh ty tong quan cla cde sai s6 k& nhau (hay cdn goi la trong quan chudi bac nhét), tac gid str dung théng ké Durbin-Watson (DW) véi gia thuyét nhu sau HO: Hé s6 tong quan ting thé gitta phan du =0; HI: Hé sé twong quan tng thé gitta phan du # 0. Ta c6, 7 Bang 4.10, théng ké hé s6 Durbin-Watson bing 1,917, nam trong khodng tir dén 3 14 mién chp nhfn, vay bai nghién fru chap nhan gid thuyét HO. hay néi cdch khéc la khng c6 hign tuong ty tong quan xdy ra. - Gid dinh khong c6 da c6ng tuyén Da cong tuyén la hign tugng cdc bién doc lap 6 méi tong quan rat manh voi nhau. M6 penile quy xay ra hign tong da cng tuyén sé khién nhidu chi s6 bj sai lech, dain dén két qué cita vige phan tich dinh long kh6ng cn mang lai ohiguy nein Scanned with CamScanner58 5 irpe kiden din thong qua Hf $ Phong dai phuong oy, > 10 ching 6 6 hin HOME ding F). Néu he sd VIF Hign trong nh ance inflation factor VI (vari tuyén xy ra, so ann dy ge hg s6 VIF ota tit ca cae bién dOc lap nim tong rir Bang 4.10, nhi : Z ea 1,976, déu nhs hon 10. Tae gid két ludn ring m6 hinh nghién eq, khoiing 1,348 - 1,976, khong 06 hign twong da cng tuyén. fe genni ndi quy vay nghia cde h¢ 86 bs oy, ote si ty HIH2, H3, HS duge chp nbn, Két qua noi quy cling chi ra tac dong cing chibu cig cde nhan t6 nhan thtte hitu dung, chat rong nhén vién, ing a cv cp i a0, va hh tro tir chinh phi dén ¥ dinh ddi méi he théng théng tin logisties alia cdc cong ty eang eép dich vu logistics tai Thanh pho Hé Chi Minh. Vige kiém di ting chi ta khéng cé cdc vi pham gid dinh, nén cdc két qua cia mé hinh durge chap thugn. Két qua kiém dinh gia thuyét duge t6m tit lai nhu sau: Bang 4.11: Két qua kiém djnh gid thuyét Gia thuyét Ket qua Hil: Nain tha hifu ich eta hé thong thdng tin logistics cang cao Chap nhan thi cée cdng ty cung cp dich vu logistics cng dé chp nhan adi méi. H2: Chat lung d6i ngii nhan vién cang cao thi cong ty cang dé | Chap nhan chap nhan ddi m6i hé théng théng tin logistics. 113: Cép lah dao ting h6 hé thong théng tin logistics cang nhiéu | _ Chip nhan thi céng ty cing dé chp nhan déi méi. Hé: Ap Iuc canh tranh trén thj tring edng Ién thi cOng ty cing | Khong chap € chap nhn d6i méi hé théng théng tin logistics, nhan 5: Cc cng ty eung edp dich vy logistics cing c6 sy hb tro eta Chap nhan chinh phi thi cing d& ch4p nhan 48i méi hé théng théng tin logistics, (Nguén: Tac gid ty ton, 1 - ea ur tong hop tir két 45. Théo lugn va két qua nghién ett ‘€t qua phan tich) 45.1. Nhan thite hitu dung Scanned with CamScannerso wi thire hiru dung 6 tac Ong 4 ich eu “ aia ce cong ty cung ciip dich w a ane 8 ik. a al =0.162 vasig. <9), Shag bai ME thing thing tin 2 ing 4 jg. th Pn He dn i Min vi a aie HOM IMB 8 BA A ry yy lis “Ae bin aan git midi ‘ol vo sit dH MUTATE LTC yg thy 0% A A cit thang Da sh wh } meu than Bat pone logistics Udi véi vigg khai a m ton ted Oy a ie i i hé théng vin ; lopistics, Nhér of ws 64 Mt teh shan ching hn ing, ho i 9 a Tg va ki sot i" | erga 58 amg dom } Thong (1999), Gran fandon ng thong tin va téc ding cia logis 1 lo sagt cong ty truydn thong tin 1 thos im, COMB SHE trong vge gy, mo téc gid nhér so” (2004), tée gia nhan manh vai tra cig he thé br Pe a thife tinh hitu dung di yg sme oo uyét dinh i moi i chap nhan doi mai trong doanh gt an cb At Iwgng nhan vién ‘ya vio Két qué hi quy, nha t8 Chit tugng han vgn eo mi quan be ding sn vi bin pu thude v8 ¥ dn di mei LIS eta cc cig ty cu cp dich vw jaistos 8 ‘Thanh pho H8 Chi Minh véi he sé hdi quy p= 0313 va sig. = 0,000. win chimg to yéu t6 chat long nhan vién c6 nh hung quan trong d6i voi su sn6i he thong thOng tin logistics. Trong nghign cf cia Yu-Lin (2006), tc gi att xét lun ring nhing yéu td bén trong doanh nghigp bao gim chit lugng niin iyo se Khuyén Kh cba t6 chite 06 téc dng manh dén sy di méi he théng thong le trong nganh logistics. Két qui Khao sit ofing cho thy nh vién 6 trinh d9 tdtvé : nghé thong tin, 06 kha nang gidi quyét van dé lién quan dén may tinh sé d8 ding ni : 00 va sir dung cdc hé théng méi, tir d6 cong ty d& dang tigp thu va chp nan i dgimoi cong nghé méi. U lanh dgo 453, Ung h6 cia cp on Ung h6 cia cdp kanh dao 1a nhan t6 thir ba c6 mite anh hudng J ngbia den ¥ * ; a ccip dich vy logistics ta és tes cha céc cOng ty cung é6i moi hé théng th6ng tin logisit Tee hg 36 hoi quy 12 0,158 va sie io dong dn st nnhfin 16 quan trong a quan ly 1a 3006), Nhn 16 ny oan nghigp 2h8 Thanh phd HO Chi Minh voi nghién ciru trudc, SU ung hd cia cap va cng SY é8i moi hé théng thng tin trons 8 chire (Jeyaral ty abi voi cA cing duge nghién cia va 66 két ludn tuons Scanned with CamScanner60 «ai trung binh ciia cdc bid, ). Gis tit ng tin cf bin gy, sa cone st 2009 : 1 — 3,568 (Bane 4.3); trong d6 bign 1, Ly, P a, 2 prea 2005 0" ine 2s o = dao dong 0 es oe bién quant gat trong nghién city, sch Be vo nin so voi tl civ bién quan ST a Kat guy cos at eae bi vat do v8 phan quin IY in cfc cOme 1¥ CUM, cp doh y, jc cap tah do -inlogistios. Cc nh vi ip : “nga moi pgthdng thong 1 logistics. Cac nhiin vién tham 1 hurog tM khich nhan vidn cOng ty nghién ctu yg cb NU : 4 ning dp wren khuyén «i, thing khich | vige. cong nghé ou thé. azia Kiso sit danh gi jg, trao thudng va danh gid cao hing Tuy nhién, hau hét b6 phn quin amg thong i 1 g tao trong, cong cp nhgt a luge d4i mdi ain vign 6 si m6 sin iycin ofe cng ty eh 68 chién 454, HE trg tir ebink phi : sia mé hinh hdi quy- phi la nhin (6 06 anh huén: cong ty cung cp ,000. Gia tri trung binh cia céc xu cia Scupola (2003), nha Trong cde nhiin tc a vao hé s6 B da duge chudn hea, ta 1g nhiéu nhét dén ¥ dinh d6i ma hin thay hé tro tir chinh dich vu logistics tai Thanh phé pg théng thong tin logistics cia cde nN 6 Chi Minh voi hé 36 4 = 0,358 va sig quan sét dao dng ti 3,021 én 3,241. Trong cde nghién © n ring chinh phi hoe cdc co quan chinh quyén dja khich hoat dong 46i mdi séng tao, sé thie nghién cira cing rit ra kel fy didu ludt khuyén thdng thong tin logistics. Tai thanh phé H6 Chi Minh, céc do d6 can sur hé tro vé mat phurong c6 edo chin sécl day hoat dong di moi hé doanh nghiép logistics phi tii chink, chinh sich tir ch dc bigt la ha tng ky thuat vé théng tin lién Tac. ‘Tang kat tr két qui phan tich trén, nhn t6 e6 hé s6 di quy In nbat, thé hién Jn In c6 quy m6 vira vi nho; inh phii trong vige nang cao co so ha ting nganh logistics, mite 46 anh huréng lén nhét dén ¥ dinh d6i mdi hé thé it me : nhdt dén ¥ dinh déi méi hé théng théng tin logistics cia céc meee deh al ee ee ‘ a : w logistics ai Thin phd HO Chi Minh linha 5 6 tro tir = a téc gid nhan manh vai trd ciia chinh quyén va co quan ban nganh ‘6i sit bi moi hé théng théng tin logistic ig tin logistics, sau dé 6t sé goi ¥ gidi cho chinh phi trong churong 5. sennasany eae . SO KET CHUONG 4 ng chuong ny, dya trén co sé dt Lig y omg b ch pesos sae thap tir qué trinh khao sat cdc cong cnet) sid tién hanh phan tich théng ké mé ta mu, pha » phan tich nha 16 khém qué EFA va fc a phan tich hdi quy tuyén Scanned with CamScanner6 GQIY GIAI PHAP NHAM THy ic A TS! er LvAN VAMO ; " envone & KET EAT anc DAN SY DOI MONE THONG THEA pay cdc YEU 70 AN Ac cONG TY CSR LA ANAT Steg mix toatsTics C PrHANH PHO HO cui MINH ‘ a edt qua neh , pid 5 jase nda wi b9 dr Higu te Bid thu thy duge, Ohi 1. Két lu jen exru, COM : ji nghién oir ya tocistica cla che ch rong pham Vi NE 1 birt eNO thong (in logisties cia ete cong ty nin ak nT i anh phd Hd Chi Minh da durge 48 xuat, phin teh, gg, ss tgi Th nghién cru. é ee in ng! cho thdy 4 trong 6 nhn t6 duge dé xudt o4 tae | cara djnh lug} . cnet 4 mai hg thong thong tin logistics clia ce Cong ty cing phé HO Chi Minh, bao gid va dua ra Két qua ng inh doi , dinh oO nhan 16 nhan thite hig dong tich ove dén ¥ : istics tai Thanh fp dich vu logistics tai That a hk sua tan s ne ht long nhan vién, ing ho cla CAP tanh dao va ho tro tir chinh phi. Nhan x ig. chat * ry aa * re «anh tranh duge dé xudt trong mé hink ban dau chua 06 anh huéng mot cach sp ly en an té Nhan thine a3 ‘sakta dén ¥ dinh 461 méi LIS nén bj Joai KhOi mo hin han t6 Nha thite a8 si dung va nhin t6 Chit luong nguon nbn luc 06 nhigu dic diém chung va h6i ty thanh m6t nhém nhan t6, goi Ja nhén t6 Chi gidi thich durgc 63,8% su thay d6i cla ¥ dinh $i méi LIS cita cac cng ty cung cép dich vu logistics tai Thanh phé H6 Chi Minh. Mite 46 nay chimg t6 m6 hinh nghién ciru Ja tuong d6i phi hgp va c6 ¥ nghia. Tir nhiing két qua phan tich dit ligu trong 4t lwong nbn vién. Bén nhén t6 dat didu kign chuong 4, téc gid dura ra mot s6 dé xuat cho cdc céng ty cung cp dich vu logistics tai Thanh phé Hd Chi Minb, céc co quan ban nganh lién quan nhim nang cao Igi thé canh tranh, 46i méi hé thong thong tin va nang cao co s@ ha ting trong linh vyc logistics néi chung. Nhu vay, muc tiéu bai nghién ctru d& na ighién oi dé ra trong chuong 1 duge thyc hién mét cach a ‘wan di néu mang lai ¥ nghia nhw sau: mat phutong phap nghién ctt A ghién citu: bai nghién cr 5 é thang 40 of . emlen citu da déng gdp vao hé théng cic 18 do cla céc nhan t6 anh huéng dén g ees ; . {wong tu tiép sau tai Vi et Nam Ve mat y StY nghia nghién og cutu: bai nghig; bai nghién ciry VOI két qua cis hinh ia mé hinh nghién ciru Scanned with CamScanner ve nb ofl ao dinh gitp dong gop y ide din BSP 4608 BED VATS thayey a yethone Hm logistics. Thong qua hn, key ’ hing c vd sur didi : anh vite VE str di Mai sing 1 eon fi ea 189 8 Wan v ® wid haya ai a chor it NH henge Mon tin ee thd uy an AUB eho HANG Dog hin tm nh, tham Kho, dé SOME YY Khibe nhau thud es ; © tidn: veal thye tién: ket ugh eta bai nphie, en BhIEN cima co hg jpn 0 ciia ede CONE LY cUng ef dich wy Lan Ma pe . 196 che nha quin sinh voi thyte t8 eta cong ty minh va WU logistics, CONE Ly logistics tha dua ra cic ae yn oat déng, van hai A a qui h inh, cung fp dich vy e6 © chin luge riéng dé ning meas ciia khdch hang, ddi tac cia o6; ig ty. au chat Itong va aap (ng nhu. . ange s6 291 ¥ et php nhim thiic diy cae yéuté anh ® ana thong tin logistics ciia cae cdng ty cung cAp diel wi hudng dén sw adi moi 460 Chi Mink ? h vu logistics tai thanh pé xuat chung 521. piu tién, cdc cong ty oung cép dich vy logistics cin dinh huéng xay dumg dé thn mot céng ty phat trién dua trén nén tang cong nghé. Mét trong nhimg ditu | ign cd thiét dé doanh nghiép phat trién bén ving 1a doanh nghiép 46 phi khong gig déi m6i, sang tao. Nhting cong nghé méi nhu blockchain, tri tué nhan tgo (Al), | ntemet van vat (oT) hay sy ndi lén cia thurong mai dién ti dang gitt vai trd quan trong trong d6i voi nganh logistics, tac dng dén yéu cdu ty dgng hoa trong chudi cung img, Trén.thyre +6, viée img dung CNTT.vao hoat dng kinh doanh cia doanh ghigp Vigt Nam van con kém xa so v6i trinh 46 quéc té. Chi xét vé Khia canh xy aghigp Vie : na , . : | ang website cding 06 thé thy phan Lem website ca doash nghigp VN chi don thuin i thigu vé minh, vé dich ve ca minh, thigu hn céc tign ich va tuong tie ma khéch - ; : . Pra 5, x 8 pte | hing rt can nhu cong cv theo déi don hang, theo d0i lich trinh tu, theo doi chimg 5 ia i nha cung, i... Day 1a éu t6 duge cac chi hang danh gia rt cao Khi lya chon Heanestentin cho on ip (rng nim cdu khach hing, néng.c00 cép dich vu logistics cho minh. Do vay, nhm dap tng zs ——- ; ck ode déi tic lan va tham gia Ve iu qua ano. két ndi voi céc d6i tac lon va * : higu qua hoat dong, ket n aj rime bude 6 yng nhiing cons nest tich hop voi cae hé thong cua tanh obng cme NES ; dip logistics ph di d6i hoi cde cong ty cung cp Jogistes P 4 ning tics, 06 kha ni ni thay d6i he théng thong tin logistics, CO khi a anh va ap dung cic khach hang tiém nang. Muc tiéu inh thanh Scanned with CamScanner6. Dé Id phai phit hop Voi muc tig NEU ing th Ming ich y, ap cua nhieu Y i c6 sur dong gor " ; phai 06 5¥ ign lege eta ce fp Tinh 0 5 ea, in me tam nhin vé a doi nga nhan vi 3 ye khong ngimg trong vige Wo ra cée sin phim, fia + dia si sing (go nbiim nang cao Igi thé canh tran, ii th sn iye veg ehiie cho su phat trién bn vq, hu A iT istics cfin xy dying m9t chigy fa Mugg doanh neh as _ Do dé, cfc cOng ly © inh, chat wen il LY Cun chp aj cedin 6 SM doanh ct we ti logistics or mude (0 ang ng moi, dim ao ra neu Ap dich vu lo! rin khai phit hyp voi dieu kign cia doar, yang dung ¢ fy ur vir nnde ngoal Vat vygoh ra Ig trinh «di moi mot cach ev th } phat trién ctia doanh nghip, cdc cép lanh dag 1 khi xdc djnh ro myc tiéu va xay dung cl chat hrgng nguén nhan lye, et Nam chiém phan I6n 1A cde cong ty ¢6 quy ma, nghiép. Sau Jong ty edn nghién ctr n luge cy thé, chi tiét dya trén ngudn jy ctia ct cia céng ty nh ngudn von, logistics hoat dong tai thi trong Vi vita va nbd, chua 66 a ngudn fy vé von dé xy dung hé théng mdi. Do vay, cae doanh nghigp 06 thé Iya chon hinh thite én doanh véi doanh nghiép nude ngoai, tre thanh dai ly cung cp 6 danh tiéng trén thj trutng 48 tip thu quy trinh vén hanh va kinh nghig doanh nghiép logistics Viét Nam cn cai tién quy mo cong ty. Cée cbng ty vy cita cde tip doan Ién, hoc héi vé sm. Hon nita, thay vi cung cip nhimg Jogi hinh dich vu truyén thing, trinh, di méi séng tao céc logi hinh méi nhim thu hat vén dau te tir nude ngoai, quy 6 nén hap dan trong mit tin dung thj tradng logistics méi ndi tai Vigt Nam dang tr nha dau tur nude ngoai. Mét s6 cong ty logistics hién nay thanh 4p thém b6 phan Neghién ciru & Phat trién dé trac tiép dau tr va tp trung nghién ctru cdc sin pham dich vy méi, nang cdp cac hé théng lu trit va bao mat thong tin. Mot sé khac thué hé théng. Tuy nhién, khi nhing cng ty céng nghé bén ngoai dé xay dung va thi cdc hé théng nay gap van dé hodc rd ri théng tin ra bén ngoai sé gay ra van dé nghiém fee cho cong ty. Trén thj trudng logistics tai Viét Nam, hién dang cé mét sé tant ene ee “ee dich wu logistics dya trén nén tang cong neh mei. Cac ty nay dé xdy dung chién ee ian ie vin ham vin enim cn n véi nén tang cOng nghé méi mét cach dé dang. Chi véi 6; an a ng nghé thng tin lién lac lam nn tang cho di an nghigp VN méi 6 thé canh tranh d B cho dich vu logistics 3PL., * 1 BO dE 06 mt VN, Hien hay, 9e voi cde cong ty 3PL lén trén thé cé nihidu pial phan a 1eu gidi phap dau tu céng nghé thong tin hiéu Scanned with CamScannerkinn Ming vu ich 65 i thdp, ee doan phi tha. h neh chi ssi chi Pe 8D vin ae pink: CHANE HAN. COME Ly Tay ita y; ue tai 80 LA thy St it ce hy "an A id 4 dy Oi may 8 yg BP PAN VIO VRE Bi Ag gaa MME ahd LEME thing ans " ee "Ue nha, WING win phan ma oi dieu kign dé phat tridn ba caine ny ian cher aay liye m Jing cong nghe, fn i ae jenn ne ME NENG, KhOMe rion gy a Ain e . Bd m8 ‘ .. cde eaip linh dao di at B XY dun P loanh nghi A Pa! M08 tna ty ¥ dung moe Nigh dude mye p cde didu kign siin 66 cig wee uk ©6 etia cong ty, hig ty Spa xu elt tide FE 88 the tay 1, Nhom dé xudt nhiim nang eag man thire pé ning ca0 nhén thite v8 tinh hou dung cn aOR ee lung cia he thé sng ty cune cAp dich vu logistics pha nhgn "a ‘hE théng thong tin logist one an thay sles, che ne > duge th vigéc img dung cn, @ a '9¢ tam cia Snghé thong tin d6i vi hoat don, = ee kh 6 logistics hién nay ty. Can, jen ve ve tn Cho C8 COME ty logistics nuge vost ‘ait nu nhtng nha cung cp pio hai quan, cho thug phuong tign van tai, Kho ta a dim hn Vide khai ceigp nio ai ste t8 chic, diéu hanh toan bp guy sien how on ‘ Gh. of doast Iogistics theo oe 3PL da hién dign va 6 nhigu tiém ning ae we 46, néu chi cung cap cdc dich vu kho van don gin, thuin tay... ma ‘inca whit carder gavio thyc té, hau hét doanh nghi: Viét Nam don, thanh qué trinh, chudi dich ai ime di + ching s "em : ° ‘Wu Ngudi cung img dich vy khé cé thé théa man kndch hang _vé-mat gidm chi phi cling nhu tinh dép tmgnhanh (quick responsiveness), 6 thé ndi, tai Viét Nam, m6t trong nhitng nguyén nhan lim cho dich vy logisties cia nhigu doanh nghiép cung cap thiéu tin cy la do trinh d9 img dung cong nghé thing tinkém. Vi ly do trén, cdc céng ty logistics cin nhin thite duge van dé, nhimg kho hin va han ché dang tdn tai, nhim c6 nhiing thay 46i va dinh hudng phat trign ding, din, Tir nhiing khé khan phai d6i mat, cOng ty tim ra nhiimg git phép xit Wf vin a dva tren img dung céc hé thng cong nghé méi. Ching han, cng ty gép vin dé trong vige wiry hang tn kho, cng ty c6 thé Iya chon hé théng quan tri kho hang (WMS), tdium héa hing tén kho dura trén dign toan dém théng tin cia thi trudng g ton tai tren thi truon: may. a hat site quan trong. Céc Viéc thuong xuyén cap nhat logistic, dang, cing ty can nim bit durge nltmg hé th6ng dan Scanned with CamScanner66 se va d6i tha cant tran AONE tne yyy ai uy ap dung. 195 8 Core gid bat kip te 40 phi teién eta tha digg | “ es jp nhat name XU mwrimg con ag ede he théng thong tin logisties mej phat | oni ACS en Sarnia renerrae hie yt | oan nghé 4.0. Cae doa 4 cong dung ma he thOne thae Mig | anv 2 vi 08 tetic canh 46, nh \ 9 vai tnd, chite ANE 16: vai eae hoat done logistics: Bén canh {6s Ah ig \ oat cl g doi ve cc y va nha nhimg lei feb pa urge truyén dat dén cae clip quan ly va nhan yj Melt Gp, hal yng phai i a ting dung cOng nghé thong tin,” ee ao rinh do tip cf va tn dung eng nEHE Nong in, yp, i - a St tam nang © va é fi ° iy; tir dé quyét tim nm hel thidiém, nhan vien cua c6ng ty c6 thé nhan thay ty; ig nol se wiai doan trign Kh’ ai gian quan ly dit lieu, giao ué Sean aw ig idm co gian ua IF A i ” BNO HED Va tuong cia vige sir dung he thon sng hom, thong tin durge truyén di me sch hing mot eéch nbanh chéng hon, aaa sch " sae voi ich hang mot ON on vige cia mot nn vien. Bi v6i tim ning in h . : uy trin 5 chinh xéc hon, tink B00 4 ahd co thé nn thdy Kh ning thu MGt cA khéch Ning | k ia cong ty, céc cap anh dao j luge cia céng ty, ¢ inh tién két véi d6i tic nhur hang tau, hang hang khOng... théng qua vig, I6n, ting tinh li naar ee két ndi he théng thong tin v6i ho - - Nh6m dé xudt nhim nang cao chat long auen vién 16 thj trxéng lao dong hign nay, ngudn nhan lye chinh 1a vin gs nan stleinneih logistics. Nhan lye clia ngainh chua dap img da ves ‘wg Ian chat Iugng so véi quy m6 va tiém nang phat trién cha mt nganh dich vu c6 té¢ d6 tang tnréng 20-25%. Vé chat lrgng di ngii nhdn vién trong cdc céng ty cung cép dich vy logisitics, c6 t6i 80,26% nhan vién duge dao tao thong qua céc céng vige hang ngay, 23,6% nhfn vién tham gia céc khéa dao tgo trong nuée, 6,9% nhan vién duge céc chuyén gia nuée ngoai dio tg0, chi c6 3,9% duge tham gia cdc khéa dao tao Gnuée ngoai. Tir thyc trang trén, tac gia dura ra m@t s6 khuyén nghj cho céc déi tugng nhu sau: M6t la, céc doanh nghigp logistics cn c6 chinh sach dao tao va xAy dung ¢di ngii nhan vién, phat huy stte manh cla nguén nhan lye mét c4ch t6i wu; bé tri nhan we vio phong chuyén mon theo diing nginh nghé dao tgo va nfing lye cd nha ye chon vi chit choc d6i ng hudn Iuyén nang eét gidu kinh nghiém, o6 kha nang tiép Si ce aht di mi him do tao va huéng din cho ce sinh vién méir nn, cée nhén vién cén thiéu kinh nghiém lam vig, Wu logistics dn tao dong Ine thie dy nhan vie ai n nang cao nang suat lam viéc, sang Scanned with CamScanner6 Gi Wr dUy, ding BAD ogo g api meter dy, di 8 ROD oe Ming ng ov én khich nhan vie than pia gy canyon k “in Ni hoy "ein quy ‘inh, tam itm, gH yg trinh, WOH thio va int Cone npg int Chuyen gig dre neo, + khieh aang long. thing edp bag di ange . gong CONE LY. Cie cong ty eg th W wt Won VOi hin, 8 dtu * bie inh thite tag done yay r "HOD bn thay tich eye "0 190 05 ng S60 Kha ning vin vi he thdng logis al a : hI vin j chire cde budi hudn luygy NOHO, tam ic «urge nos: sch i di dio to tai mde ngoa, ogi 1 thich (ing my tinh bing Vibe Véi cag Chuyén gig Aude ngoai, poe ai 60 quan chinh phi dong vai tra wan trong dé; Gi Vige nan un nhan lye trong tinh lire logistics, pg Phuc vu cho Mc tigu ph; pone wn BO Gio due va Dion cn inh hung cho cde va ben hép ms nganh hoe logistics hoge quan { chudi cung img dy vacho bin v8 6 NE thing. Ben cath 4, khyéy hich su hgp «pint gBy> bal iM 120 ra nhigu co hoi thye ‘Ap, thi vige cho i ah vign duge tig xtc v6i cong vige thy té te Khi con ngdi oie ban 8 18 cao chit vit trién dai trutmg dai luge dao tao tie gitta cde ‘trén ghé nha va tng cung cde mon hoe lién quan dén ‘img dung céng nghé thong ms inh, sinh vién, én khich céc hoat dng nghién citu, di méi sing tao oia hoe sit Sn khi é jn, khuyen i, 3 ting h§ cia cap Linh ago 6m dé xuat nhim nang cao jing ho lL 5223. Nném d@ xu h 6 trén, hé thing thong tin logistics khéng nhing ti ww hoa Nhu da phan ticl mn enh quan ly dra ra cde quyét dinh ding aac} ma cén gitip cho ci of dong ca céng ty diméi. Trude day, cdc nha Kinh dao chi c6 int kip thoi ahim ch6p ly nhing oo hgi mei, & vi debe thing thing tn kth in vakip it cp da in is ec hig ie | ao nhan vien cp dusi ah Excl cb sb Ligu da guy SS dung bio cio v bing sn Excel oi vn to hd a vao ndi : nhiing hé théng qu doanh va ae & nhiing chite nang cla ERP hoje inh hinh cBng ty thng qua Thay vio 46, nho nbn nin tng quat, theo di chat che ean a quan ly c6 cai é dinh mét cach nhanh ~ Binh in chinh xd; tt 46 dua ra quyet di th6ng thong tin logistics t0 ee a iu tye quan qui dua tr cfc he thing ia cde . &n, sy ing hd ci an ly hig at qua nghien ci ten, sng WO khéch quan hon. Quan If ani, Ti kt qu nenien thing tng tin oes V tanhu cdu thay ddi céng nghé «én y dinh 461 moi he tm quan og 8 WE ich cue " fro ve rimming hd Splish dpo 6 the dng ti in cn ig i inh ban than céc nha fing hanh mnie oe tin logstis vt da ra 46i méi hg théng thong Scanned with CamScanner68 u thé, trong doanh nghigp. C Ay dome vin hg ; ea of ia e4, hag ding BOP VAY ty 028 TR tdi tp va khuyén khich ddi fich Cures fn didi modi tie dén dai me nha tanh deo cin ! i trudmg nhiimn c6 nhitng chigy yg Me Ie vay khuyén Khich of jen tue doi mdi nhirny lien ty XU hung ya urine ding cong ty: CHE jong x! jh ddi moi diy ra tren th hoa j sang tao, cy the Mii moi he then ty nh 8 tin rnghé vi nbimg bE ( ding cv thé nhim day man! cao hd trg tir chin phit logistics . » aft nhim ning 5.2.24, Nhom dé xudt nh B Pee eee Tir két qua nghin cit 6 thé rit ra nha xet rang hé trg tit chinh phy Ua ay t qui RESROEAEPER : ir ket qt gi moi hé thong théng tin logistics trong cfg i Yan 16 téc dng manh nhat doi voi sit ; pin fogs ib ry thuc day hoat d6ng doi méi céng nghé ng; 7 n % 18 durge nghién iru. Do vay vige Y i Jin c6 sur quan tém sau sac tir ep link 7 noi riéng ¢ cia chinh phi va céc co qu fin quan. Theo Quyét dink sé "801% ngay 27/1/2011 cla Thi tuéng phé duyét “Chién luge phat trén téng thé khy a dich vy cia Vigt Nam dén 2020" da néu 16: “Coi logistics 1a yéu t6 then chéy thig t, hé thng phan phéi céc nginh dich vu khéc va lu thong hig ét Nam dang rat chit trong dén su phat trig neinh a hé théng théng tin logistics an ban nganl day phat trién sin xuat hoa”. Cé thé thay ring chinh pho déng thai nhén manh nhu cau xay dung, hoa thign hating logistics dich vy logistics, tao ra cli hich quan trong théng qua diu tr vao ha ting két néi théng tin, img ite céng nghé hién dai nim nang cao chat lugng dich vy. Hon nia, chinh phii cin c6 dinh huéng 6 rang hon cho sur phét trién cita nginh dich vu logistics. Cing véi d6, ting cuéng phéi hop gitta cdc bé - ban — nganh cé lign quan dé c6 thé phén dinh khd ning va tréch nhiém mdi bén trong phat trién ngdinh dich vu logistics, trong 46 e6 vige phat trién ngudn nhan luc logistics da a8 cap ten Béi voi Hh vue dau tu, 4p dung co ché mt cita quéc gia va két néi thi tue véi ede oa kinh té ASEAN khéc, khuyén khich céc nha dau tu tir nuée ngoai dau tu vin va ea i ae ea Viet Nam, due a cdc chinh sdch wu dai ddu tu hip ‘ae anual phi né lure khong ngtmg trong vig ee i V6i ede qué gia trong khu vue va thé i Bia0 thong v6i cée qué gia nhi i ice im tao didu ki xy dumg méi quan hé hop téc laud kkhuyén khich hop téc kinh doaah vé ién cho ca «ae Iotetice Vi &n cho cde doanh nehién logistics Viet Scanned with CamScannerghia nen ctr nay. Hen AY vi ae $F jan hid tb0 AE ALA Khon ane a han ohé pv quan. THY AEC, chinh nh, us ee jpameo ahi Rae PHUE ANON thy gy ae ya phat trién hé théng eo sé khoa h Brian ebé cla MIEN ery pir nhdt, vi gidi han va tha} gian y; 5 A khong gi 41 mau) con kha nho, Hi: a ® Bian nghien ein . aoe (I Hinh thite khio sit thing q "ef, 0 mi thu nhip 14a email 66 thé ‘mang Iai ket asinenien ett nein vé dinh kin hose 5 kign og Poa povay: Ket qua kh6 khai quat cho toan thé, Dinghy ene tham gia khio sit hsp chon mau thu tign- phi xée suét nén tinh kha ee ie Thit hai, m6 hinh nghién iru giai thich duge 63,8% — se ° diy dung phurong hua cao, poe es inh abi oa pg thong théng tin logistics cia céc cOng ty cung ep dich ae ee abi moi aa é . : . ies tai Thanh phi 6 Chi Minh. Trén thy té, trong cae yéu té, duge a8 xuat chi 6 4 mae y yeu sincdy la nbn thige hitu dung, chat luong nhin vign, ting ho cia cdp eer trg tit chin pha. Nh4n t6 dp lye canh tranh duge nghién ctu trong céc mé hinh cia céc tée gid trudc dé nhung lai khong duge chp nhan déi véi miu nghién ctu duge thu thap trong nghién ctu nay. Do vay, cdn.cé thé c6 nhiéu nhan té khéc 06 anh huong dén sy d6i moi hé thong thong tin logistics ma van chwra duge dé cp trong md hinh nghién ciru nay. Thit ba, tae gid nghién ctu sy di méi hé thong théng tin Logistics hag quay dinh 61 méi cia cdc cong ty cung cp dich vu logistics. Thay vio d6, con e6 amhigu fy két qua nghién bién phy thude duge dé xuat trong cae nghién ctu trude day. Do v a 5 ra Cc ctu sy di mi hé théng théng tin logistics c6 thé 06 sy khac bit, th ‘ mi _ : £ LA 5 re nf nghién citu tiép theo nhim so sanh déi chieu voi dt qua thye nghigm durge ng situ trong bai nay. as 53.2. Dé xudt huéng nghién ciru tiép theo i id a cac tac gla Mét s6 huéng nghién citu tiép theo m cae tac 8} hd phat wién ne én cin, Scanned with CamScanner45 1a vee ela ba Mo rng 60 mau vi pham vi nghién ettu ra eéc dia ban 16m hon 4 y, Sad + thers wl dng thé cia cy M the da ligu nhim tang them tinh dai dign cho tng thé cia c@ mfy, Néy lin hin q pham vi nghién etry [a mot tink tinh khic tai Vigt Nam, ege ng ¥ img hé théng théng tin logistics cua cdc céng ty cung cap dich vu logistics, khong. Trong dé, c6 thé tiép tue kiém dinh anh huong cita han 14 i, ja n phu thude va dinh gid su Khée biét néu cg, canh tranh déi véi Céc tac gid c6 thé Iya chon bién phu thudc khdc dé dai dién cho su 48; 8% mg hé théng théng tin logistics nhur mite 46 str dung hé théng, ti 1g chap ng ‘ ‘ 2 - an, qua chap nh§n 46i méi, tir d6 so sénh két qua nghie en thoi gian chap nhén, itu va dura ra két ludn vé cde nhan t6 tac dOng dén sur d6i MiG thong tha long. tin logistics. SO KET CHUONG 5 Tit todn b6 két qua cia eng trinh nghién cttu, téc gid dé xudt mot 56 eiai pha 6 ip va khuyén nghj d6i véi co quan chinh phi, céc ban nganh lién quan va dic biét 1a ca e Cac Scanned with CamScannerjes 14 MOE NEANN dies, " hvu g one vai tr HS tre, Ky ndi va ae 22 Coen Cm ia ht, a e " indy a Nam, phat trig tide ki kin « ari PMAU TEN Hpant toy inh td ea ; © g dd cd Vil Uc ¢ Mn eta ironed cf i 90h tran ¢ . ae Phi nia NEM ih i the V8 thich logistics, (4, NB cme nh ume da tren nhu anion coma VE gecone ty cunB CAP dich vu logistics tai Thanh opé gas an hurdng ctia cde yéu t6 dén y dinh 43j Pho Hd Chi Minh dp di inh doi mei he thé ty cung cp dich vu logistics: ding tha a hE théng thon, ra ra két qua ny xe dinh va dénh 8 tin logistics cia j cung img toan cau. Neghién ctru da gidi quyé mh oh Nein nimsmve tite dae tra a nhit, tir hé théng céc co sé ly lua 2 an dau, cy thé: i é thong cc co sé ly Iugn va m6 hinh nghién ci u, oy thé: cttu tude 46, tac gia ch iy dung mo hinh nghién etru céc yéu t6 anh huomg dén § 7 ae . finh ddi moi hé thd thong tin logistics ctia cdc céng.ty.cung edp ees . di méi hé thing . Aaa SSanqudtanivthenes yi 141 mau hop 16 va qué trinh phan tich dit ligu bing phi A inh khao sat re ee gu bing phin mém SPSS 20.0 bao gim dinh gid 46 tin cy cia thang do théng qua vige kiém din hé 86 tin cf ¢ inh. he y bach’s Alpha, phan tich nhan t6 kha 5 cy pa ° as tich nha 16 Kim phé BFA, phn ch he sb tong gun Pearson va phan tich hi quy, két qua nghién ctu cho thay 4 trong 6 nhan t6 48 xuat tao gém (1) nhan thitc héru dung, (2) chat Iugng nhan vien, (3) ting ho ota cap Kin 1 06 te dOng tich oye d&n y dinh abi moi he thong istics tai Thanh phd HO Chi nat va yéu t6 ting ho thuge ¥ go va (4) hé tro tir chinh phi 48 thong tin logistics cla cAc cong ty cung cdp dich vy lo; phi cé tée dng man 0 8% siz bién dong cba bién phy Minh. Trong 46, yéu t6 hé tro tir chinh 4 bign de lap trong mo cia cp lanh dao c6 tae dong yéu nhat, 63, duge gidi thich béi dinh déi méi hé théng thong tin logistics Scanned with CamScanner72 » gdm sai s6 do luemg va céc bién kj Ic King inh; 36.2% cdn Iai Hi do sai s6, mat trong mé hinh. a Thit hai, goi ¥ mot sé gidi phdp, dé xuat mt so kién nghj déi vj C4e og Pa a Quan, ban nein, cée doanh nghiép, cong ty cung ep dich vy logistics nhim thae gy, 5 boat d6ng déi mdi hé théng théng tin logistics. Theo d6 cac giai phap vé nang cao Dhan 61 Vi cae céng ty cung cap dich vu logistics; khuyén khich su ting hé cia céc cap lanh dao, thie vé tim quan trong va tinh hitu dung ciia hé théng théng tin logistics ¢, . 7 . de xuat m6t 6 giai phap phat trién nguén nhan luc, dau tur phat trién co sé ha tang i V6i chinh phii va cdc co quan ban nganh. Két qua nghién ciru phan nh tinh hinh thu té tai thi trudng logistics Viet Nam Vai tro va surhé trg tir cp chinh phi c6 téc dong quan trong dén su d6i méi he théng théng tin logistics néi riéng va céng nghé théng tin phuc vu logistics n iép theo do, xy dung neudn nhan Iyc c6 chat luong la rét can thiét trong viée tiép thu va img dung cdc hé théng thong tin méi, Oi chung, Ti , A Scanned with CamScannerix Py BANg cA V Le : U . Linh gp. HO Chi Minh, Hien er Em la Pham Tuyd O Shp abtai nghién cia ving ie Ge x4e nhan tinh i at 8 tinh trun cami xin Anh/Chj vui long cho big thong tin vangttia ‘an 8 ii Sau nay (néucén), Ho tén:....., i due phing vin; $6 dién thoai Ten don vj cong 18 thute cia by Phan Il: Thong tin cng ty 1. Xin vui long cho biétlogi hink cing ty ma qu Ank/Chi dang cong tae: O Cong ty cung cap dich vu logistics O Cong ty van tai giao nhdn O Cong ty dich vy kho bai, hai quan ian 2. Xin vui ling cho biét s6 nam than ep cia cong ty Anh/Chi dang cong te: . Xin ODu6i 5 nam OT 5 nam dén dudi 10 nam Tir 10 nam dén dudi 20 nim Scanned with CamScannerj thud loai nao: cura De le ui long cho b 3. Xin nhs (10-200 new! ngh hig vita ( yon (trén 300 neu) sy Ant/Chi dang CONE uri) 200- Doanh nghigp tac 6 b6 phan Nghién 4. Xin vui ing cho bi wg ie ing? atu vi Phat trién (RED Department) Khong: acs OKhéng. Anh/Chj aa hode dang sit dung 5. Xin wud lang cho bid trong nfeng nm gui 1 thdng tng tn logistics (LIS) no dui day: (Ma vach (Bar code) CONhan dign qua tn sé v6 tuyén (Radio Frequency Identification System -RFID) Cran déi dr tigu dign te Electronic Data Interchange ~ EDI) [World Wide Web - WWW CEmail/ Outlook CiHoach dinh t&i nguyén doanh nghiép (Enterprise Resources Planning - ERP) HE théng quan ly kho hang (Warehousing Management System — WMS) (HE théng quén ly van chuyén (Transport Management System — TMS) CHE théng quan trj tri thire (Knowledge Management System - KMS) Phan (11: Théng tin nghién ciru “Khao sit cdc nhdn t6 anh hudng dén sy d6i mdi hé théng thong tin logistics cia céc céng ty cung clip dich vu logistics tai thanh phd Hd Chi Minh” Thong qua kink nghiém lam vigc va sy quan sét cdc hé théng thong tin LIS tai cong ty tong thoi gian qua, Anh/Chj vui long danh gid mite 46 cam nhan cia Anh/Chi hi sit dung hé théng thong ti Fea 1G thong thong tin LIS d6 cho nhting phat biéu du6i day theo thang diem tir | dén 5 v6i quy ude: Scanned with CamScannertin lo, rg (HOME n log a dar ligu cho cée ben d6i tie nt i A in py hanes ) chong hon hang tau, hang hing khong mot :h "na he qhong thong tin logistics gidp tigt —— MOC DO DANE GIA | 7 iam thoi gian quan ly dir ligu 1 4 2

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