Chp.

1 Organizations & Organization Theory

Study online at quizlet.com/_7tedcb

1. 2 foundational 1. Structural 13. Define Organization social entities that are goal
aspects of OD 2. Contextual (4) oriented and deliberately
structured activity systems and with
2. 4 types of 1. Size- large multinational company or
a link the the external environment
organizations local start up
2. Purpose- service, sales, manufacturing 14. Environment all elements outside the boundaries
3. Profit/Not for Profit of the organization
4. Legal Status-partnership, sole ex. customers, suppliers,
proprietorship government & competition
3. 5 contextual 1. Size 15. Formalization-high vs amount of written documentation
dimensions 2. Technology low ex, regulations, procedures, job
3. Environment descriptions & policy manuals
4. Culture High: University with policies for
5. Goals & Strategy registration Low: small family
owned business
4. 6 structural 1. Formalization
dimensions 2. Specialization 16. Goals & Strategy Define the purpose and
3. Hierarchy of Authority competitive techniques that set it
4. Centralization apart from other organizations
5. Professionalism ex. mission & plan of action
6. Personnel Ratios
17. Hierarchy of Authority who reports to whom and the span
5. Before the -communication was face to face & correlation between of control for each manager
industrial -structures were simple tall/flat and -Tall vs Flat
revolution.. narrow/broad span narrow spans of control, tall
structure
6. Centralization level that has authority to make decisions
Centralized: left to top mgmt 18. In the industrial age.. a different pattern emerged
Decentralized: delegated to lower mgmt (5) -stable environment
-routine technology (assembly line)
7. Challenges -global competitiveness
-large org size
presented today -diversity
-growth & efficiency goals
(5) -e-commerce growth
-culture where employees were
-knowledge and info is the most
taken for granted
important form of capital
-worker expectations for meaningful 19. Personnel Ratios Distribution of people to various
work and opportunities for personal & functions and departments
professional growth ex. 25% of UNB staff are profs
ex. top level mgmt vs front line
8. Contextual shape & influence the structure of the
employees
Dimensions organization
20. Professionalism level of formal education & training
9. Contingency there is no one best way, it depends
of employees
10. Contingency -structure of org us dependent on ex. Accounting firms: very
Theory: external environment factors professional
Summarize (3) -must be a proper fit between structure ex. 20 in a medical practice
and external environment to be effective
21. Size organizations magnitude reflected
-no one best way
by the number of people in the
11. Contingency the organization and how its managers organization
View of should manage it are contingent on the
22. Specialization-high vs degree to which organizational
Management- company's environment & technology
low tasks are subdivided into separate
based on (2)?
jobs
12. Culture underlying set of values, beliefs, High: Skill Trade workers (narrow
understandings and norms shared by range of tasks)
employees Low: Suzie (does a wide range of
ex. stories, symbols, ceremonies things)
23. Structural Dimensions describes the internal characteristics of an organization
24. Technology changes inputs to outputs
ex. classroom, assembly line and oil refineries
25. There must be a fit between... organizations structure and its external environment