Service and Support

Guide
HP DeskJet 1220C
Professional Series
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START

Printer setup Check printer

No
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Yes

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on a mixed Mac
on a mixed Mac Yes
and PC network? and PC network is
not recommended.

No

Print a document
from another client
on the network.

Did the Printer or

document from Check Direct Self-Test computer system
No No
another client Connect. printed OK? faulty. Return
print? printer for repair.

Yes Yes

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settings may not may not be
be properly correct. Check
configured to use with your system
the printer. See administrator.
your system
administrator.

STOP

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START

Is
the printer See Problems with
Yes
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network?

No

Printer Check printer

No
setup OK? setup.

Yes
Do not connect a USB
and parallel cable to the
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printer at the same
cable No
time. Turn off printer
connected?
and disconnect the
cable you are not using.
Yes
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selected as current or
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No
settings OK? check that Pause
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in the Printer menu.
Yes

Print a Self-Test.

You have a
Check printer port Self-Test
No Yes damaged file or
selection. printed OK?
software problem.

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Self-Test correctly set up.
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printed OK? Try printing your
document again.

No

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blinks while Self- No page prints No
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cable connection. page. repair.
OK?

Yes
Yes No
Power off your
computer and
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printer. Disconnect
computer failure. Self-Test
and reconnect
Return printer for printed OK?
them, and power
repair.
them on. Then
print a Self-Test.
Yes

Your printer is
correctly set up.
STOP
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document again.

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START

Paper jam? Yes Clear paper jam.

No

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loaded No
correctly.
correctly?

Yes

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Yes
media type? type.

No

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media types Yes media type at a
loaded? time.

No

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media in No sufficient media in
tray? tray.

Yes

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media feed Yes
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in use?

No

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paper feed Yes page prints No
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problems? OK?

Yes No

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printed OK?

Yes

Your printer is
correctly set up.
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document again.

No STOP

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START

Tape on Remove protective

the print Yes tape from print
cartridges? cartridges.

No

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cartridge out of Yes
cartridge.
ink?

No

Make sure the

Printer
printer is selected
settings No
as current or
correct?
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Yes

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shared on a Yes
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network?

No

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a port?

No

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No

STOP

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 6TQWDNGUJQQVKPI*CTFYCTG2TQDNGOU
START

See
Power Light ON
Troubleshooting
when Power Button No
pressed? Power ON
Problems.

Yes

See
Printer Troubleshooting
No
initializes? Printer Initialization
Problems.

Yes

See
Light pattern
No Troubleshooting
normal?
with the LEDs.

Yes

See
Paper feeds Troubleshooting
No
OK? Paper Feed
Problems.

Yes

See
Self-test
No Troubleshooting
prints?
the Self-Test.

Yes

See
Paper ejects Troubleshooting
No
OK? Paper Eject
Problems.

Yes

Printer See
sounds No Troubleshooting
OK? Unusual Noises.

Yes

STOP

6TGG6TQWDNGUJQQVKPI*CTFYCTG2TQDNGOU

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 6TQWDNGUJQQVKPI2QYGT1P2TQDNGOU
START

Cleanout Lock Cleanout

No
Trough locked? Trough.

Yes

Power cord
No Check power cord.
OK?

Yes

Measure output
voltage of Power
Supply PCA.

Voltage
Replace Power
measures No
Supply Assembly.
+19V (B+)?

Yes

Power Light Measure voltages

No
on? on Logic PCA.

Voltages +5V Replace Logic

No
and +18V? PCA Assembly.

Yes

Check Wire
Harness STOP
Assemblies.

Yes

6TGG6TQWDNGUJQQVKPI2QYGT1P2TQDNGOU

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 SYSTEM LEVEL BLOCK DIAGRAM (ELECTRICAL)
LOGIC BOARD SIGNAL FLOW
BDM
Connector Top Door
Sensor
USB
Connector
ACLK +5V Output Supply
USB Interface
ASID Arabian +3.3V Output Supply
IEEE 1284 Interface ASOD Analog
ALOAD
Reset ASIC

+18V Input Supply

Line
Centronic Connector Feed
EEPROM Motor
EEClk
1024 Driver
EEData x
ROM_Addr[1:21] Output
Helios C 8 Bytes
Flash Ramp
2x1Mx16
ROM_DATA[0:15] Digital
BDM Interface Signals Motor
ROM_CONTROL[0:3] ASIC Driver

24 Ways Flex
connector
Dudley III ASIC Interface Signals 24 Ways Flex
connected to
Trident+ ASIC Interface Signals Carriage Board

+32V Input Supply

To Personal Computer
USB/Centronic Connector

SDRAM_CONTROL[0:8]

Connector
XO
SDRAM_DATA[0:15]

XI
SDRAM_Addr[0:13]

Power
+18V/+32V

(C)
(A)
(B)
from Power
PSM_nEnable (2) Supply Module
15.975MHz
PSM_On (3)
Crystal

Escher Logic Board (A) To Service Station Motor & Fan To Power
Back Door (B) To Line Feed Motor
GPIO Assignment (C) To Output Ramp Motor
Supply Module
Sensor SDRAM Oop - Power Switch
0 KP_Cancel Button 1x4Mx16 Sensor 30 Ways connector
1 USB_Enable
(1) Status Sense
2 HumidFast
3 BackDoorSensor Power Supply
4 PwrLED Moule
5 MagicLED
Key Panel
6 InkLED
7 KP_MagicButton x2
8 PwrButton
9 TopDoorSensor
Power
10 PaperSensor
11 PSM_nEnable x7
12 PwrOn
13 RampMotorEnable
14 IndexMaker
Magic x2 x2
15 Mechless x2 x5
x5
Ink Cancel
Service
Line Feed
Power ON/OFF Signal Flow Station
Output Ramp Board Line Feed Carriage
(1) User press Power Button on Key Panel Motor Motor Motor
(2) Power Supply Module (PSM) activate "PSM_nEnable"
(3) Escher Logic Board activate/deactivate (LEFT HAND SIDE) Lee Chin Kang
"PSM_On" to turn ON/OFF PSM. (RIGHT HAND SIDE) 29 September 1999
RevA

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 6TQWDNGUJQQVKPI
 6TQWDNGUJQQVKPI2TKPVGT+PKVKCNK\CVKQP2TQDNGOU
START

Check connection
Connections between Main
to Main Logic
Harness Assembly
No Logic Harness and
OK? Logic PCA
Assemblies.

Yes

Service Station Service Station or

No
moves smoothly? Logic PCA faulty.

Yes

Carriage Motor,
Carriage
Logic PCA, or
moves out of home No
Encoder Strip
position?
faulty.

Yes

Line Feed Motor,

Trough-1 Replace one at a
Gears on Drive Logic PCA, or Left
Assembly rollers No No time to isolate the
Roller loose? Support Assembly
rotate? cause.
faulty.

Yes

OOPS flag Reseat OOPS

No
moves freely? flag.

Yes

END

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 6TQWDNGUJQQVKPI7UKPI.'&U

START

Light Patterns
normal?

No

Interpret basic
Basic
error light pattern
error light Yes
and fix printer
pattern?
condition.

No
Yes

Determine
Advanced
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error light Yes No
pattern? light pattern and fix
pattern?
printer condition.

Yes

Interpret error trap

code.

Use Field
Diagnostic
Software to help
No
solve problem.

STOP

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 6TQWDNGUJQQVKPI2CRGT(GGF2TQDNGOU
START

Remove media
from paper tray
and feed it into
Rear Media Feed.

OOPS flag, Logic

Printer pulls PCA Assembly, or
No
paper in? Left Support
Assembly faulty.

Yes

Power off printer.

Upper Paper
Paper ejects Guide Assembly
No
OK? or Starwheels
Assembly faulty.

Yes

Replace paper into

paper tray and
press Resume
Button.

Does Pick Roller Replace one part

pressure plate Yes Assembly or Pick at a time to isolate
rise? Separator faulty. the problem.

No

Replace Input Tray

Assembly.

STOP

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 6TQWDNGUJQQVKPIVJG5GNH6GUV
START

Self-Test Protective Remove protective

patterns appear No tape on the print Yes tape and reprint
on paper? cartridge? Self-Test.

Yes
No

Clean print
Self-Test
No Cartridges and
looks OK? Change print
reprint Self-Test. Out of ink? Yes
cartridges.

No

Self-Test
Yes
looks OK? Self-Test
Reprint Self-Test. Yes
looks OK?

No
No
Clean electrical
contacts and
perform Nozzle
Replace Logic
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PCA.
test.

Perform Pen
Gaps in test Pen recovery
Yes Recovery Yes
pattern? successful?
Diagnostic test.

No

Change print
cartridges and
reprint Nozzle
Pattern Diagnostic
test.

Carriage PCA,
Gaps in test
Yes Flex Cable or
pattern?
Logic PCA faulty.

No

No
Yes Print Self-Test
page.

Service Station or Replace one at a

Self-Test
No Carriage PCA time to isolate
looks OK?
faulty. problem.

Yes

STOP

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 6TQWDNGUJQQVKPI2CRGT'LGEV2TQDNGOU
START

Check for Skew

Test failure and
Paper skewed?
replace part
accordingly.

No

Can you
Paper exits
No clear paper Yes
printer?
jam?

No

Trough-1
Assembly warped,
Drive Roller Replace
Yes
Assembly gears necessary parts.
broken, or Pick
Separator faulty.

Paper forms Replace Output

Output guides are
a "U" on the paper Yes Mechanism
bent or defective.
output guides? Assembly.

No STOP

6TGG6TQWDNGUJQQVKPI2CRGT'LGEV2TQDNGOU

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START

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be faulty.

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may be faulty.
Assembly?

No

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may be faulty.

No

Carriage Rod may

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Yes for Carriage may at a time to isolate
Carriage?
have metal the cause.
particles on them.

No

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START

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Output Tray Stopper Guides
Spring and Pivot Assembly Assembly
Spring

Main Back Access Door Spot Sensor

Rubber Feet
Panel/Access Assembly Assembly
Door

ESD Cover

Logic PCA Right End Cap Left End Cap

Assembly Assembly Assembly Spot Sensor
Cable Assembly

Left Hand Grab

Service Station Power Switch
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Carriage Motor Linefeed/ Power Supply Encoder Disk

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Harness
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Starwheels Carriage PCA Power Supply
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Wiper Assembly Assembly Harness
Carriage Rod*
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Carriage Belt

Sponge Output
Output Motor Backbone
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Assembly

Upper Paper
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Drive Roller
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the Printer
Pick Separator
Assembly
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Index Sensor Base Plate
STOP
Harness Assembly

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KPUVCNNKPIRTKPVGTUQHVYCTG 2-7 QRGTCVKPIGPXKTQPOGPV 1-7
WPKPUVCNNKPIRTKPVGTUQHVYCTG 2-13 QRVKECNVWTPQPGPGTI[
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YCTPKPI 5-2 TGOQXCN 7-22
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OCTIKPU 1-11 QWVRWVVTC[ 1-9
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RCRGTIWKFGU 1-9 RKXQV 7-36, 7-37
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VKRU 4-7 TGOQXCN 7-20
RCRGTNQCFKPI RQQTRTKPVSWCNKV[ 6-16
CNVGTPCVKXGOGFKCHGGF 4-4, 4-5 RQTV
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TGCTOGFKCHGGF 4-6 75$ 1-9
RCRGTOQVQTUVCNN 6-9 RQUVECTFIWKFG 1-9
RCTVPWODGTU RQYGT
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KPVGTHCEGECDNG 1-17 EQTFUCHGV[ 1-14
,GV&KTGEV 1-17 KPRWV 1-10
NKUV 8-3 RTKPVGTYQP VRQYGTQP 6-30
RCTCNNGNECDNG 1-17 TGSWKTGOGPVU 1-7
RQYGTEQTF 1-17 URGEKHKECVKQPU 1-7
225ECNKDTCVKQPVQQN 7-38 RQYGTDWVVQP 3-2
RTKPVECTVTKFIGU 1-17 RQYGTEQTF
75$ 1-17 EQPPGEVKPIVQRTKPVGT 2-2
RCTVU HCWNV[ 6-31
CEEGUUFQQT 1-9 RCTVPWODGTU 1-17
D[RCUUUVQRRGT 1-9 RQYGTKPUWNCVQT
EQPUWOGTTGOQXCDNG 7-6 TGOQXCN 7-13
FKUCUUGODN[UGSWGPEG 7-5 RQYGTUWRRN[CUUGODN[
GZRNQFGFXKGYU 8-2 TGOQXCN 7-12
GZVGTPCNXKGY 1-9 UWDCUUGODN[RCTVU 7-35
NKUVQHRCTVPWODGTU 8-3 RQYGTUWRRN[JCTPGUUCUUGODN[ 7-35
OCKPRCRGTVTC[ 1-9 RQYGTUYKVEJJCTPGUU
QWVRWVVTC[ 1-9 TGOQXCN 7-15
RQUVECTFIWKFG 1-9 225VQQN 7-38
RQYGTKPRWV 1-10 RTGNQCFGTURTKPI 7-31
RTGUUWTGRNCVG 6-48 RTGUUWTGRNCVG 6-48, 7-24
TGCTOGFKCHGGF 1-9 RTKPV
UGTXKEGNGXGN 7-8 FT[KPIVKOG 4-3
UGTXKEGNGXGN 7-27 TGUQNWVKQP 1-4
2%#TGOQXCN 7-4 UKFGFQYPHQTNQCFKPI 4-4
2%. 1-5 URGGF 1-4
2%.FGHCWNVU[ODQNUGV 6-61 RTKPVECTVTKFIGU 5-3
RGP+&FKCIPQUVKEVGUV 6-68 CNKIPKPI 5-9

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KFGPVKH[KPIGZRKTCVKQPFCVG 5-7 DCUKEGTTQTRCVVGTPU 6-37
KPMDWKNFWR 6-19 DNKPMKPI 6-9
KPMXQNWOG 1-11 FWTKPIPQTOCNRTKPVKPI 3-3
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RQQTEQPVCEV 6-19
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*2'ZRTGUU'ZEJCPIG 1-24
*2OGFKCRTQFWEVU 1-19
*2VGNGRJQPGUWRRQTV 1-21
*2YGDUWRRQTV 1-21
QTFGTKPIKPHQTOCVKQP 1-19
UGTXKEGUVCVKQPFTKXGUJCHV 7-35
UGTXKEGUVCVKQPOGEJCPKUOCUUGODN[
TGOQXCN 7-19
UWDCUUGODN[RCTVU 7-35
UGTXKEGUVCVKQPOQVQTCUUGODN[ 7-35
UKPINGFKCIPQUVKEVGUV 6-61
UMGY 6-13
UNKFGU 4-3
FT[KPIVKOG 4-3
UNQYRTKPVKPI 6-25
URGEKCNRCRGT 4-3
URGEKHKECVKQPU 1-4
FKOGPUKQPU 1-7
GNGEVTKECN 1-7
GPGTI[EQPUWORVKQP 1-16
HQPVU 1-5
JWOKFKV[ 1-7
+1KPVGTHCEG 1-7
OGFKCECRCEKV[ 1-6
OGFKCUK\GUUWRRQTVGF 1-6
OGFKCV[RGUUWRRQTVGF 1-6
PQKUG 1-7
RQYGT 1-7
RTKPVECTVTKFIGU 1-11
RTKPVOGVJQF 1-4
RTKPVURGGF 1-4
RTKPVCDNGCTGC 1-11
RTKPVGTEQOOCPFNCPIWCIG 1-4
RTKPVGTOGOQT[ 1-7
RTKPVGTYGKIJV 1-7
RTQFWEVEGTVKHKECVKQPU 1-8
TGEQOOGPFGFOGFKCYGKIJV 1-7
TGNKCDKNKV[CPFGUVKOCVGFWUCIG 1-7
TGUQNWVKQP 1-4
UCHGV[ 1-15
UOCTVUQHVYCTGHGCVWTGU 1-5
UQHVYCTGEQORCVKDKNKV[ 1-5
U[UVGOTGSWKTGOGPVU 1-8
VGORGTCVWTG 1-7
YCTTCPV[ 1-8
URGGFQHRTKPVKPI 1-4
URQPIG 7-35
URQVUGPUQTCUUGODN[ 7-19
URQVUGPUQTECDNGCUUGODN[ 7-20
URTKPIU
GPEQFGT 7-17, 7-36
KPRWVMKEMGT 7-36
TGCTTQNNGT 7-36
TQF 7-36
UGRCTCVQT 7-36
UVCTVGT%& 2-6
UVCTYJGGNUCUUGODN[ 7-21
UVQRRGTCUUGODN[ 7-6
UVQRRGTIWKFGU 7-8
UVTCKIJVRCRGTRCVJ 4-6
UWDCUUGODN[RCTVUTGOQXCN 7-35
UWRRNKGU 1-19
U[UVGOEQPHKIWTCVKQP
OKPKOWOHQTRTKPVGT 1-8
TGEQOOGPFGFHQTRTKPVGT 1-8
6
VGNGRJQPGUWRRQTV 1-21
VGORGTCVWTGURGEKHKECVKQPU 1-7
VGZVQTITCRJKEUEWVQHH 6-22
6JGTOCN+PM,GV6GEJPQNQI[ 1-2
6QQN$QZ 3-7
VQQNU
+
 TGOQXCNCPFTGRNCEGOGPV 7-3 RCTVPWODGT 1-17
VQVCNGPIKPGRCIGEQWPV 6-61 RQTV 1-9
VTCPUOKUUKQPDGNV 7-34
VTCPURCTGPEKGU 4-3 8
FT[KPIVKOG 4-3 XGTVKECNCNKIPOGPV 1-4
VTQWDNGUJQQVKPI XQNVCIG
DNCPMRCIGURTKPV 6-13, 6-14 NQIKE2%# 6-31
FKCIPQUVKEVQQNU 6-27 RQYGTEQTF 6-31
JCTFYCTGRTQDNGOU 6-27, 6-29 RQYGTUWRRN[CUUGODN[ 6-31
*2&GUM,GV%3WKEM%JGEMWR 6-28
KPKVKCNK\CVKQPRTQDNGOU 6-33 9
PGVYQTMRTKPVGTU 6-4 YCTPKPIU
RCRGTGLGEVRTQDNGOU 6-55 ENGCPKPIVJGRTKPVGT 5-2
RCRGTHGGF 6-47 GNGEVTKECNUJQEM 7-3
RCRGTHGGFRTQDNGOU 6-10 RTKPVECTVTKFIGKPM 1-12
RCRGTUMGY 6-13 RTKPVECTVTKFIGU 1-12
RQQTRTKPVSWCNKV[ 6-16 RTKPVGTOCKPVGPCPEG 5-2
RQYGTQPRTQDNGOU 6-30 YCTTCPV[ 1-24, 1-26
RTKPVECTVTKFIGU 5-3 YGKIJVRTKPVGT 1-7
RTKPVGTNKIJVUDNKPM 6-9 YKRGTCUUGODN[ 7-35
RTKPVGTPQVTGURQPFKPI 6-6 YTQPIEQNQTURTKPV 6-24
5GNH6GUV 6-49
UNQYRTKPVKPI 6-25
UQHVYCTGRTQDNGOU 6-3
UVTCVGI[ 6-2
6QQN$QZ 3-7
VQQNU 6-27
WPGZRGEVGFTGUWNVUQPRTKPVQWVU 6-21
WPWUWCNPQKUGU 6-57
WUKPI.'&U 6-36
VTQWIJTQNNGTU 7-35, 7-36
VTQWIJCUUGODN[
TGOQXCN 7-32
UWDCUUGODN[TGOQXCN 7-36

7
WPGZRGEVGFTGUWNVU
OGCPKPINGUUEJCTCEVGTURTKPVGF 6-22
VGZVQTITCRJKEUEWVQHH 6-22
YTQPIEQNQTU 6-24
YTQPIHQPVU 6-24
WPKPUVCNNKPIRTKPVGTUQHVYCTG 2-13
WPWUWCNPQKUGU 6-57
WRRGTRCRGTIWKFGCUUGODN[
TGOQXCN 7-29
75$
EQPPGEVKPI 2-3

+ +PFGZ
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Manual Part no. C2693-67058

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