1. What is a recovery point object?

The most ammount of data that can be lost in a certain amount of time.

2. What is a recovery time object?

a maximum amount of time between an unexpected failure or disaster and the

resumption of normal operation.

3. What is an archive bit?

a single unit of data that shows whether or not a file has been backed up or
modified.

4. Read Ch 25 & take the end-of-chapter quiz

1. D. Physical diagram

2. C. Rollback

3. B. Scope of change

4. D. Incident documentation

5. A. SOX

6. A. Logical diagram

7. C. AUP

8. B. Disk-to-disk

9. B. Copy

10. C. Service entrance surge protection

11. C. Call the customer and inform them of the situation

12. C. Deal with each issue separately.

13. D. Apologize and find another user or manager who can help you translate.

14. C. Try to calm the user down.

15. B. Inform your manager.

16. D. Inform him that you’ve dealt with similar situations and will

17. C. Try to solve his problem without putting him on hold or transferring him
elsewhere.

18. B. Leave a note for the user detailing what was done and how to contact you.

19. A. Ask the user to refrain from the offensive language.

20. B. Scheduling the depreciation of the equipment