LEARNING DIARY 10

KARTIK SAHU
ROLL NO: 224

Q. Identify the different types of change that needs to be managed for introducing e-
business in an organization.

The major levers of change are:

1. Business process changes:

 Tuning – ‘doing things better’
 Adaptation – response to an external threat or opportunity’
 Re-orientation – significant change or transformation to the organization is
identified as a priority in the short-to-medium term.
 Re-creation – fundamental change to the process is required
 Continuous business process changes – Business process management (BPM)
 Discontinuous business process changes – Business process Re-engineering
(BPR)
 Technological changes due to disruption
 Automation and Improvement

2. Human Resource changes

 Staff retention
 Job characteristics model – Skill variety, task identity, task significance,
autonomy, feedback.
 Outsourcing

3. Organizational Structures
4. Organizational Culture
 Social relationships
 Formal relationships
 Informal relationships

5. Market and Business Models

 B2C
 B2B
 C2B
 C2C
 D2C
 Wholesaling
 White label and Private label
 Wholesaling
 Dropshipping
 Subscriptions

6. Technology and Infrastructure