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Payments 101

An Overview the US Payment Networks


René M Pelegero,
President, Retail Payments Global Consulting Group
A Payment is an Exchange of Value

Value

Financial Non Financial

Outside
In Financial Reward Miles Goods &
Financial
Institutions & Points Services
Institutions

Deposits Credit Lines Credit Lines Cash Other

Today, most payments are funded by credit lines


and deposits being held at financial institutions

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RPGC Payments Framework©

Delivery Layer •This layer evolved to address the deficiencies in


traditional payment instruments
•Sometimes consumers think of this as the payment
Wallets Gateways Aggregators Other instrument

Instrument Layer •Value holders (e.g. financial institutions,) provide


Payment Instruments to access the value
Paper Docs •Instruments contain credentials used to initiate
RTN/Acct transactions (e.g. account numbers)
Credit Cards Debit Cards Prepaid Cards (Checks, Boletos,
Numbers etc.)

Network Layer •Payment instructions initiated by credentials must


travel through payment networks
•Networks are sometimes branded & brands often
Check/Paper Pre-Paid extend to the instruments (e.g. Visa / Mastercard)
VI/MC/AX. etc. EFT Networks ACH Networks Clearing Houses Vendors

Value Layer •Typically value is money which is kept in Financial


Institutions
•Value is also a credit line or a stored value in a pre-paid
Credit Lines Deposit Accounts Stored Value account

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RPGC Payments Framework ©
New Players
• New players entering across all Framework layers
• Players expanding their presence across other layers

Delivery Layer
Wallets Gateways Aggregators Other

Instrument Layer
Credit Prepaid RTN/Acct Paper Docs
OBeP userid &
Debit Cards (Checks, Phone #
Cards Cards Numbers Boletos, etc.)
password

Network Layer
VI/MC/AX EFT ACH Check/Paper Pre-Paid Telco OBeP
Clearing C-stores
etc. Networks Networks Houses Vendors carriers services

Value Layer
Other (e.g. FF
Deposit Telco/Retailer Third Party
Credit Lines Stored Value Cash miles, mobile
Accounts Credit Lines Credit Lines
minutes)

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RPGC Payments Framework ©
Multiple Access Points
Consumers
Merchants
Delivery Layer
Wallets Gateways Aggregators Other

Instrument Layer
Credit Prepaid RTN/Acct Paper Docs
OBeP userid &
Debit Cards (Checks, Phone #
Cards Cards Numbers Boletos, etc.)
password

Network Layer
VI/MC/AX EFT ACH Check/Paper Pre-Paid Telco OBeP
Clearing C-stores
etc. Networks Networks Houses Vendors carriers services

Value Layer
Other (e.g. FF
Deposit Telco/Retailer Third Party
Credit Lines Stored Value Cash miles, mobile
Accounts Credit Lines Credit Lines
minutes)

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Payments Mix and Match
Pay Before Pay Now Pay Later

How/when consumers pay

Merchant Pull Consumer Push

How merchants collect funds

Batch Based Networks Real Time Networks

Speed of funds transfer

Paper Bank Transfers Local Int’l ATM/EFT Wire


Checks (ACH, Giro) Payment Credit & Transfer
or Pre-paid Debit Cards (SWIFT,
Cards Fedwire)
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Payment “Networks” Around The World

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Payments 101

Card Based Networks


Card Processing Models
Two Corners
• Merchant issues card and has direct relationship with cardholder
– Sometimes a third party acts as issuer on behalf of merchant (e.g.
GE, Citi)
• Pros
– Lower payment cost, support promotions, better consumer data
• Cons
– Credit losses, cardholder can only use card at issuing merchant

Merchant Cardholder
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Card Processing Models
Three Corners
• A Third Party card issuer has relationships with both cardholder
and merchant and acts as intermediary between them in a
transaction
• Pros
– Access additional consumers Some 3-corner
model brands
• Cons turning into 4-
– Higher payment costs, corner
additional contract &
reconciliation processes

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Card Processing Models
Four Corners
• Card Issuer has a relationship with cardholder but not merchant; Card
Acquirer has a relationship with merchant but not cardholder. GPPC
Brand acts as intermediary between four parties in transaction

Acquirer Issuer

Merchant Cardholder
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Card Processing Models
Introducing Processors
• Acquirers and Issuer can perform their functions themselves or engage
third party processor to perform some or all of their functions

Acquirer Issuer
Processor Processor

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Merchant All rights reserved
Cardholder 12
Card Processing Models
Introducing Gateways and PSPs
• Sometimes merchants use Gateways or Payments Service Providers
(PSP) as connectivity tool to access multiple acquirers or to access
alternative forms of payment

Gateway Acquirer Issuer


or
Payments
Service
Provider (PSP)

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Merchant All rights reserved
Cardholder 13
Card Processing Models
Introducing ISOs
• Some Acquirers employ Independent Sales Organizations (ISOs) to
solicit and sell card acceptance services to smaller (e.g. “mom and
pop”) merchants

Acquirer Issuer
Independent
Sales
Organizations
(ISO)

Merchant Cardholder
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Four Corner Model
Authorization Request
• Merchant swipes card through POS device and enters transaction
amount
• POS devices composes message including CVV and Track 2 data and
sends it to merchant acquiring bank
• Acquiring bank sends authorization request to Issuer via the GPPC
Brand switch

Acquirer Issuer
Merchant-Device-ID CC Number Amount Curr CVV TRK2 ExDt Time Stamp

061-3448069-3685309 5588320123456789 100.00 USD 425 xxxxx 01/16 20140515102600

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Four Corner Model
Authorization Request Processing
• Issuer (or its processor) receives authorization request
• Issuer performs a number of checks prior to authorize transaction
• Response must be delivered back to VI/MC in less than 5 seconds
average

Issuer Approved •Ask customer to sign sales


receipt

•Ask for another payment


Declined instrument
Check card
Place HOLD
data (e.g. Run Check Compose Call •Contact voice
Run velocity & on
check digit) & behavioral balances and response
run fraud
limits checks
checks open to buy
authorization
message (referral) authorization center
amount
checks
Pick-up •Keep card

No Match •Keep card & Code 10

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Four Corner Model
Authorization Request Reply
• Issuer replies with a response code and an authorization code
• If transaction is approved, customer must be asked to sign receipt and
merchant “captures “the transaction
• If transaction is declined, customer must be asked for another payment
instrument

Acquirer Issuer
Merchant-Device-ID CC Number Amount Curr CVV TRK2 ExDt Resp Auth # Time Stamp

061-3448069-3685309 5588320123456789 100.00 USD 425 xxxxx 01/16 000 123456 20140515102600

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All rights reserved
Four Corner Model –
Special Authorization Cases
• Stand-In Processing
– Provided by VI/MC whenever an Issuer cannot deliver a timely response to
authorization requests
• Balance Inquiries & Partial Authorizations
– In support of pre-paid cards and allowance of “split tender”
• Estimated Authorization Amounts
– Allowed only to special merchant category codes (e.g. T&E and transit, fuel
dispensers, some service related merchants)
– Allows for incremental authorizations
• Authorization Reversals
– To “undo” the effects of an authorization when transaction is not completed
or amount is less than authorized amount
– Must be done within 24 hours (Card Present) or 72 hours (Card Not
Present)
• E-Commerce/MOTO (Card Not Present) Merchants
– Additional information requirements
– Batch processing

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Four Corner Model
CNP Authorization Request*
• Merchant asks for billing address and Card Verification Value (CVV2)
• Merchant servers compose message and sends it to merchant
acquiring bank
• Acquiring bank sends authorization request to Issuer via the GPPC
Brand switch

Acquirer Issuer
Merchant-Device-ID CC Number Amount Curr CVV2 Billing Address ExDt Time Stamp

061-3448069-3685309 5588320123456789 100.00 USD 123 123 Main St. Anytown, CA 95131 01/08 20080515102600

* Not including 3DSecure processing Merchant


3 digit Card Verification Number
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Four Corner Model
CNP Authorization Processing*
• Issuer (or its processor) receives authorization request
• Issuer performs a number of checks prior to authorize transaction
• Response must be delivered back to VI/MC in less than 5 seconds
average

Issuer Approved •Ask customer to sign sales


receipt
Additional
Checks •Ask for another payment
Declined instrument
Check card
Place HOLD
data (e.g.
Check CVV
Run velocity Run Check
on
Compose Call •Contact voice
check digit) & limits behavioral balances and response
& run fraud
and AVS
checks checks open to buy
authorization
message (referral) authorization center
amount
checks
Pick-up •Keep card

No Match •Keep card & Code 10

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Four Corner Model
CNP Authorization Reply*
• Issuer replies with a response code, an authorization code, AND a CVV and AVS
result codes
• If transaction is approved, CVV and AVS match, proceed and capture, transaction
• If transaction is approved, but CVV and AVS do not match, merchant must decide
if to proceed
• If transaction is declined, customer must be asked for another payment instrument

Acquirer Issuer
Merchant-Device-ID CC Number Amount Curr CVV ExDt Resp Auth # CVN AVS Time Stamp

061-3448069-3685309 5588320123456789 100.00 USD 425 01/08 000 123456 Y P 20080515102600

* Not including 3DSecure processing


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Four Corner Model
Fraud and Risk Management
• Address Verification (AVS)
– Issuer matches the numeric values of the billing address with the billing address
submitted in authorization request
– Can result on full match, partial match, or no match but issuer will not decline
transaction
• Card Verification Value 2 (CVV2)
– Issuer matches number provided in authorization request against its own
calculated value
– Can result on a match or no-match – some issuer will decline transaction on no-
match
• 3D Secure (Verified by Visa and MasterCard’s Secure Code)
– Requires cardholder enrollment with issuer where s/he obtains a userid/password
– Cardholder is re-directed to issuer for authentication
– Can result on an authenticated or non-authenticated transaction
• Other Tools
– Neural networks
– Risk scores
– EMV

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Dynamic Currency Conversion
• Definition
– Allows merchants to charge the card (and submit the transaction
for settlement) in the currency of the card, rather than the
merchants’ normal transaction currency
• Benefits
– Merchants get some of the foreign exchange revenue that used to
go exclusively to VI/MC and the issuer bank
– Merchants get to close more sales as studies have shown that
consumers like to pay in their own currency
• Drawbacks
– Consumers are “double charged” as VI/MC and the issuers charge a
“cross border transaction fee” regardless
of currency to replace the old
“currency conversion fee”
– International and cross border assessments
could eliminate any FX gains

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Dynamic Currency Conversion

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Dynamic Currency Conversion

€500 + 1%
Cross Border
Conversion Fee

DCC Income €15


Minus 1.85% Assessment
Or € 9.25

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EMV
• What is EMV?
– EMV = Eurocard, MasterCard, Visa
– Name of security standard implemented on chip in credit cards
– Standard implemented across Europe, Asia and many other countries
around the world (e.g. Canada)
• How does it work?
– Chip only
• POS reads Chip and ensures the card is authentic (i.e. not forged)
– Chip and PIN
• POS reads Chip and ensures the card is authentic (i.e. not forged)
• PIN ensures that the user of the card owns the card
• State of Affairs
– Oct. 2015 – liability for counterfeit card
transactions shifts to party not equipped
with EMV (2020 for fuel dispensers)
– 2.3 million EMV chip card accepting merchant
locations and 62% of Visa cards have chips*

* Source: Visa Inc. as of June 2017 Copyright © 2010-2017 RPGC Group LLC
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Four Corner Model
Clearing, Settlement, Funds Transfer
• Merchant (or its processor/gateway) transmits all transactions to
Acquirer for a given processing period
• Acquirer collects all transactions from all its merchants and submits
them to the appropriate card scheme (e.g. Visa or MasterCard)

Acquirer Issuer

Merchant-Device-ID CC Number Amount Curr CVV ExDt Resp Auth # CVN AVS Time Stamp
Merchant-Device-ID CC Number Amount Curr CVV ExDt Resp Auth # CVN AVS Time Stamp
Merchant-Device-ID5588320123456789
061-3448069-3685309 CC Number Amount USD Curr
100.00 425 CVV
01/08 ExDt 000 Resp123456Auth # Y CVN P AVS20080515102600
Time Stamp
Merchant-Device-ID5588320123456789
061-3448069-3685309 CC Number Amount USD Curr
100.00 425 CVV01/08 ExDt 000 Resp123456Auth # Y CVN P AVS20080515102600
Time Stamp
061-3448069-3685309 5588320123456789 100.00 USD 425 01/08 000 123456 Y P 20080515102600
061-3448069-3685309 5588320123456789 100.00 USD 425 01/08 000 123456 Y P 20080515102600

Merchant Copyright © 2010-2017 RPGC Group LLC


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Four Corner Model
Clearing, Settlement, Funds Transfer
• VI/MC collect transactions from all Acquirers (or their processors)
• VI/MC calculates interchange and fees and sorts transactions by
destination BIN
• VI/MC prepares & sends files to issuers (or their processors) for posting

Calculate Calculate Calculate Net Create and


Check acquirer fees Issuer fees Position for transmit
Sort by BIN
acquirer files and and Acquirers and outbound files
assessments assessments Issues to issuers

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Four Corner Model
Clearing, Settlement, Funds Transfer
• VI/MC advice all member banks of their respective net positions each
settlement day
• VI/MC settle Net Positions with its members through Wire Transfers
(e.g. Fedwire or SWIFT)

Acquirer Issuer

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Four Corner Model
Consumer and Merchant Settlement
• Issuer collects payment from cardholder plus any finance fees if the
cardholder does not pay the full amount (i.e. “revolves”).
• Acquirer pays merchants the value of the transaction minus any
Merchant Service Fees (MSF)

Acquirer Issuer

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Four Corner Model
Merchant Service Fees (MSF)
• Merchants have two options to pay for processing fees
– Discount based (e.g. 3.00% - Acquirer pays merchant $97.00 on a $100 transaction,
– Pass-through plus fee (e.g. $0.05/transaction – Acquirer pays merchant $98.07,
netting $0.05)
• Pass through fees are fees charged by Visa and MasterCard, not the
Acquirers

Discount Card Brand


4%
Acquirer
Transact Card Scheme fees 5%
ion Fee

Interchange Assessments Issuer


Other
90%
Fees

Approximate Breakdown of $1 Merchant Fees (USA)

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Four Corner Model
Dispute Processing
• Three “Steps”
– Copy or Retrieval Request
– Chargebacks
– Pre-Arbitration and Arbitration
• Chargeback types
– Technical
– Service Related
– Fraud
• Special Cases
– Mail Order and e-Commerce Merchants
– Recurring Transactions

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Four Corner Model
Dispute Processing
• Copy/Retrieval request follows the same paths and it is usually
performed before a dispute is submitted as a chargeback

 – VI/MC send chargeback to Acquirer


after Including financial impact on Net Position

 – Acquirer forwards
chargeback to merchant after
including financial impact
on net settlement
 – issuer sends
chargeback Information
Acquirer Issuer electronically to VI/MC

 – cardholder
 – Merchant accepts the initiates dispute
chargeback or resubmits
transaction ( “representation”)
with supporting
documentation to validate
original transaction
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Four Corner Model
Dispute Processing
• Visa and MasterCard differ regarding the handling of second
chargebacks. Visa does not support 2nd chargebacks, asking instead to
go to pre-arbitration

 – Acquirer reviews
representation and, if it
believes the supporting
information is adequate  – VI/MC forward representation  – Issuer may accept
represents transaction to Issuer after Including financial representation and re-post
and supporting information
Acquirer impact on Net Position Issuer transaction to cardholder’s
to VI/MC account or – alternatively
go to pre-arbitration
(Visa issuers) or submit
a second chargeback
(MasterCard issuers)

Merchant Cardholder
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Card Based Payment Attributes

• Global
– GPPC Cards are accepted pretty much
anywhere around the world

• Timely
– Card payments are authorized and
guaranteed to merchant. Payment to
merchant is usually within 2 days

• Expensive
– Because of interchange and assessments,
GPPC fees can be very expensive in
certain countries

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Payments 101

EFT Networks

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USA EFT Networks – Historical Evolution

• Origin of EFT Networks


– Created in the late 1970’s to allow banks to share ATM access
amongst member banks’ customers
– Generally owned by member banks
– They were primarily local – each state had at least one network
– Evolved in the early 1980’s to support transactions at
the Point of Sale using a PIN
• Evolution
– PIN Pad requirement limited the networks’ expansion to
supermarkets and fuel stations
– A merger and consolidation trend started in the
late 1980’s which reduced the number of networks to
4 major ones and a small number of special affiliations
networks

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US EFT Networks Footprint

Card Scheme Owned Networks


Specialty EFT Networks

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Cards Can Have Multiple Personalities

Signature based,
international use

Signature based, International


international use ATM use

International International
ATM use POS use
International
POS use

Domestic Domestic
Domestic Domestic
ATM use ATM & POS use
ATM & POS use ATM use

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EFT Networks Alternatives & Dilemmas*
MERCHANT BANK

More expensive More profitable

Less expensive Less profitable

* Price differential applies only to unregulated debit cards.


All regulated debit cards cost the same to the merchant
and generate the same revenue to bank
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EFT Network Attributes
• PIN Requirements
– Merchant must invest in PIN Pad devices

• Domestic Only
– Most PIN based cards can only be used domestically

• Less Expensive than GPPC


– Applies only to Non Durbin Regulated Debit Cards

• Less Prone to Fraud


– PIN based transactions have proven to be more secure
than signature based transactions

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Payments 101
Bank Transfer or ACH Networks

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Automated Clearing House (ACH) Origin

Deposit and
funds Printing and
availability mailing costs
delay

Lost, stolen
and fraudulent Mail Delays
checks

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Automated Clearing House (ACH) Origin

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ACH Processing
A Four Corner Model
• There are two Clearing House Operators in the US: The Federal
Reserve Bank and The Clearing House (private)
• A Financial Institution can be both a ODFI and a RDFI at the same time
• Transactions can be both credits and debits to a Receiver’s account

Clearing House
ODFI RDFI

Originator Receiver

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ACH Processing
Written Authorization
• An Originator must have a written authorization (sometimes called a
mandate) to debit a consumer’s bank account
• Written Authorization is a “paper” document which is NOT sent to the
RDFI and is only used in case of disputes

Clearing House
ODFI RDFI
AUTHORIZATION AGREEMENT FOR DIRECT PAYMENTS (ACH DEBITS)

Company Company Name________________________________________________________ ID


Number________________________________________

I (we) hereby authorize _______________________________________________________, hereinafter called COMPANY, to initiate debit entries
to my (our) Checking Account / Savings Account (select one) indicated below at the depository financial institution named below, hereafter called
DEPOSITORY, and to debit the same to such account. I (we) acknowledge that the origination of ACH transactions to my (our) account must
comply with the provisions of U.S. law.

Depository Name________________________________________________________
Branch____________________________________________

City _________________________________________________________ State________________ Zip__________________________

Routing Account Number_______________________________________________________


Number____________________________________________

This authorization is to remain in full force and effect until COMPANY has received written notification from me (or either of us) of its termination in
such time and in such manner as to afford COMPANY and DEPOSITORY a reasonable opportunity to act on it.

Name(s)______________________________________________________ ID Number_________________________________________ (Please


Print)

Receiver
Date_________________________________________ Signature_____________________________________________________________

NOTE: DEBIT AUTHORIZATIONS MUST PROVIDE THAT THE RECEIVER MAY REVOKE THE AUTHORIZATION ONLY BY NOTIFYING THE
ORIGINATOR IN THE MANNER SPECIFIED IN THE AUTHORIZATION.

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ACH Processing
Origination
• Originator sends daily file(s) to ODFI with all credit and debit transactions
• ODFI collects all the transactions (both credits and debits) from all
Originators and sends them to Clearing House
• Sometimes the “net value” of these files can be $0.00

Clearing House
ODFI RDFI

Originator Receiver

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ACH Processing
Clearing House Processing
• Clearing House calculates all processing fees and net position – there is
NO INTERCHANGE
• Clearing House pays/gets paid on the ENTIRE FILE, even though
account existence and funds availability may not have been verified

Clearing House

Calculate Net Create and


Check acquirer Calculate
Sort by ABA- Position for transmit
files & validate processing and
RTN ODFIs and outbound files
data NACHA fees
RDFIs to issuers

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ACH Processing
Clearing, Settlement, Funds Transfer
• Clearing House settles net positions by crediting and debiting the DFI’s
accounts with the Federal reserve Bank
• NACHA also collects a fee on every transaction to offset rule making
costs

ODFI Clearing House RDFI

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ACH Processing
Clearing, Settlement, Funds Transfer
• ODFI pays or gest paid by Originator on the entire value of the file
submitted, even though account existence and funds availability may
not have been verified. Fee is pennies per transaction
• RDFI credits or debits Receivers directly to bank account. If Receiver is
an individual, generally no fee is charged

Clearing House
ODFI RDFI

Originator Receiver

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ACH Processing
Same Day ACH
• Moving from 1 clearing and settlement cycle
per day to 3 cycles per day

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ACH Processing
Dispute Processing
• Copy/Retrieval request follows the same paths and it is usually
performed before a dispute is submitted as a chargeback
 – Clearing House send Return to RDFI
after Including financial impact on Net Position

 – ODFI forwards
Return to merchant after
including financial impact
on net settlement
 – issuer sends
Clearing House chargeback Information
ODFI RDFI electronically to VI/MC

 – Receiver
 – Merchant accepts the initiates Dispute by
return, resubmits submitting a WSSUP
transaction ( “representation”),
or contacts Receiver for alternative
account information
Originator Receiver
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ACH Processing Attributes

• Domestic only
– International ACH only through “gateways

• Inexpensive
– A flat transaction fee, usually pennies per
transaction

• Time delay
– Lack of authorization and validation capabilities
and delays in confirmation of payment increase
the risk of debit transactions

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Payments 101

Payment Network Economics

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Payment Economics
Cost per $50 Transaction in $$
• Card present, Visa & MC using Signature and World card types, all
transactions are domestic and properly authorized. Fees like FANF and
similar monthly fees not added

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Payment Economics
Cost per $50 Transaction as %
• Card present, Visa & MC using Signature and World card types, all
transactions are domestic and properly authorized. Fees like FANF and
similar monthly fees not added

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Retail Payments Global Consulting Group, LLC
108 2nd Ave. S., Suite #504
Kirkland, WA 98033 U.S.A.
+1-425-522-4110
info@rpgc.com

RPGC Group Proprietary & Confidential

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