Zuper

10 Affordable
Tools
to Kickstart
your Business

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#01
Content Management System
1. It is necessary to go online and digitize your presence. You need a
platform to host your website.

2. Your cleaning business will generate a lot of reviews with a great

looking website and stellar content.

3. We at Zuper have understood the same and we create your

website customised to your workflow. Bookings, schedules,
invoices, Gift cards, leave your requirements to us and we will take
care of the rest.

4. Also purchase an SSL certificate. Many are available for free such

as Wildcard SSL.

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#02
Auto scheduling tools like Zuper
1. As a cleaning industry we need to provide the flexibility in schedule and time
windows for the customers and ensure that the maids reach on time. There is a need
to notify our maids when a job is created or rescheduled.
2. Track your maids location to ensure that they have reached the
place on time. Imagine using a tool which escalates when maids
don't turn up on time or have  a problem while going to the
location. That’s exactly when Zuper comes into play.

2. To increase the maids productivity, it would be ideal to assign the right jobs to
teams based on pin code, skill set and location radius to ensure not only the maids
reach on time but also ensure the work is done quickly and efficiently to
accommodate scale
3.Auto assign customer requests to teams, receive direct escalation
messages when a problem arises at the cleaning location.
Schedule postponed by the client? No problem. Change schedules
in a single click.
4.Create job and generate invoices on the go to be billed to the
customer and also receive alerts when the customer hasn't paid on
time. .

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#03
Mail campaigns
1. It is important to let your clients know so that they don't miss out
on important announcements or offers .

2. Use free tools like Zoho campaigns/ mail chimp to generate

automated mail campaigns.

3. Want to announce a discount or ask a customer to take up a

cancelled session? No issues at all. Just announce that on email.

4. Stellar layouts and eye catching templates to communicate and

be in touch with the customers you love.

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#04
Customer Satisfaction
1. What can we do without a proper feedback?

2. Not all customers can be pleased and we need to push ourselves

to providing great support from good support. Link your scehduler
to customer satisfaction tools like Survey Monkey that collects
feedback from users. 

3. More number of positive feedbacks result in more customers.

Unable to spend money on tools? No problemo! Zuper has an
inbuilt customer satisfaction metrics where a customer fills up a
survey immediately after a job is done and notifies you regarding
the same

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#05
Instant Booking forms
1. Most of our customers in cleaning businesses have realised that
they were able to schedule more meetings when they had a
booking form on their website as opposed to emails/calls.

2. The instant booking form is linked to your job schedule and auto
assigned to your team.

3. We at Zuper have created an instant booking form just for you.

When your customers request for a new job, the job is
automatically assigned to a team member in a single click.

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#06
Chat tool
1. Research shows that 70% of customers use chat tools to initiate
conversation in businesses

2. Chat tools like tawk.to and freshchat are available for free. You
can choose to integrate the following chat tools with your work
order management software so that whenever a customer comes
in, they initiate a conversation via a chat tool which will
automatically connect them to a live agent or provide self service
by sending any additional links for task/pricing related questions.

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#07
Gift card experience
1. It's a great option to use gift vouchers to gift someone for
occasions where we meet and greet friends and family.

2. Gift cards provide a personalized experience to your customers

and connect them to your brand.

3. It needs to be attractive enough to gift them for a birthday or

anniversary or even a house warming ceremony.

4. Zuper digitises your gift card with integrations via Google Pay,
Apple Pay, PayPal and stripe. Scan the card and link across your
account. You can design your layout like a stylish credit card
template.

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#08
Cart abandonment analysis
1. Your customer logs into your portal and wants to book a slot at 3
pm. He has to pick up his children at 4 pm the entire week. When
he sees the available slot, he couldn't get a desired slot and thus he
decides to postpone his schedule.

2. 30% of the customers who are logged in and due to a genuine

concern, have hitches in the buying process are more likely to
convert compared to customers who have logged in and stay idle
in the system.

3. Using the cart abandonment analysis, record the sessions of a

customer to understand where he broke off whether it's due to
schedule or pricing, you can keep track of the same and pro
actively reach him to understand how you can provide a better
experience.

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#9
Scheduling

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#9
Invoicing
1. Invoices can be created automatically while creating a new job.

2. For custom invoices and VAT calculation, many tools are available
like Freshbooks, Wave, quick books, harvest where you can lever-
age these tools to calculate your invoice at no extra cost or at a
nominal cost.

3. We at zuper understand the need to bill your customers and

your invoices are customised according to the job. Your customers
just choose the hours and job on their portal and a job is created
automatically and invoice can be sent to the customer.

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#10
Custom SMS reminders
1. How about notifying your customers and sending text alerts
when a job is scheduled on that day or when the cleaner is on his
way to your location?

2. Apps such as Firetext , Twilio, Zingle, Birdseye, Textedly help inte-

grate your website and send automated SMS alerts to notify your
users at the price you need to pay for your carrier.

3. You can also send canned text mails across to personalize the
text for the user with minimum or no hassle.

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Connect with Us

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https://twitter.com/ZuperInc

https://www.facebook.com/Zuuper

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