LISTENING 40 minutes PARTONE ‘Questions 1-8 Before you answer questions 1-9, go to pages 28-29, ‘+ Forquastions 1-8 you wil hear eight shor vecorcings. «© Foreact question, markone ete (A, B oF C) forthe most sultable picture or phrase Example: What id the sign ay? NO. PARKING A 8 ic The answer is B. 1 What time is the woman's appointmant? aA 8 ic 2 Where wil the company’s headquarters be? A Dublin B Betlast © Cork3. What must the passenger for the flight to Munich do next? ‘A Goto the information desk. B_ Goto the check-in desk. © Goto the gate toboard the plane, 4 Whore is Mr Fleming? 7 What is the woman going to collect? A acomputer B amonitor © printer 8 Who doos the wornanneed io speak to? ‘A the manager B the operator © Customer ServicesPART TWO Questions 9 15 + Look atthe notes below. ‘+ Some information is missing. ‘+ You will hear a man leaving a message for a colleague about 2 hotel's conference facies. ‘+ For each question 9 — 15, fil in the missing information in the numbered space using a word, ‘numbers or letters. + You will hear the recording twice From Lake Ref. Srand Hote! conference Facilities Maximum room capacity: ‘Name of room ‘Size of room: someone METRES x 12.75 metres ‘Date provisional booking made for: Joly Date written confirmation required by: Room fee agreed: Reference number ContactPART THREE ‘Queettions 16-22 + Look a the notes about a conference centre + Some information is missing + You wal hear part ofa guided tou othe centre by the conference manager tree, + For each quastcn 16 ~ 22. inthe missing Information inte numbered space ung One or two ‘wer, + You wat pear the recorang twice ‘The contre ie loestee ie minutes from the (16) ‘speakers are gwen 3 (17) ‘The nfarat pack contain (18) ‘There is an open area wnere (19) ‘The Green Ramis sable for (20) Netto the i, there Is (21). ‘The Business Centre prowces fax phone an (22)PART FOUR Questions 23 - 30 ‘+ You will hear a conversation between a senior manager, called Sue and her assistant, called David. ‘+ For each question 23 — 30, mark one letter (A, B or C) for the correct answer. ‘+ You will hear the conversation twice. 2B ‘Sue is particularly pleased about the company A receiving an award. B increasing its share price. © geting a new cient. ry ‘What is the main cause of the company’s rising costs? ‘A import taxes B publicity C premises rr ‘Which expenses do they want to reduce? ‘A entertainment B__ stationery © telephone: 26 More training is required because the company has. ‘A bought new computer software. B_ recruited new members of staf. C increased its range of customers. a How will the company organise the training? A send staff to a college Buse current staff membere C employ external trainers,‘When the next brochure is printed, it will |A have an improved design. B include anew product. C contain extra information. ‘What problem are they experiencing with Johnson's? A the quality of goods B__ the high prices: C the speed of deliveries ‘What wil they do about the problem with Jehnson's? A send them a letter B check every order © contact other suppliers