Gender Marital Status Age Occupatio

Male Female Single Married 20-30 30-40 40-50 50 and above Business
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 Occupation Income Type of Acc
Service Student Govet Others Below 2 lakh 2lakh- 4lakh 4-5lakh Above-5 SB
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 Type of Account Awareness of e-banking Mod
Current RD FD Yes No Ads
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 Mode of Awareness
Friends and relatives Sales Promotion WOM Other Daily
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 How often you use E-banking
Weekly Fortnightly Quarterly Half yearly Yearly
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 Meeting of expectation Difficulty in using E- Banking services
Yes No Yes No
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 If yes, Kind of Problem
Technical Privacy Ease of using Call center/ Infodesk Others

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 Imorotance of E-Banking facility Ability of bank to maintain privacy
Very Important Important Not improtant Yes
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f bank to maintain privacy Will you recommend e-banking service to other
No Yes No
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 Level of satisfaction with respect to services of Indian Bank
Highly satisfied Satisfied Neutral Dissatisfied
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 Satisfaction level of customers towards privacy statement
Highly Dissatisfied Highly satisfied Satisfied Neutral Dissatisfied
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atement quickness of bank with regards to e-banking services
Highly Dissatisfied Very Quickly Quickly Slowly
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