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Literature Review Indicates Several Areas Which Deserve Immediate Attention With Respect To The Self
Literature Review Indicates Several Areas Which Deserve Immediate Attention With Respect To The Self
service technology in Indian banking sector. These gaps may be enumerated. Research has been done
on role of consumer personality in determining preference for online banking in India. (Nijaguna
Rudrayya Bhusnur Richa Sharma, May 2006) but what customers prefer in Indian banking sector has still
been untouched. Many studies (N Bajpai, D Srivastava - Singapore Management Review, 2004; PS
Budhwar, G Boyne - The International Journal of Human, 2004; TTR Mohan - Economic and Political
weekly, 2002) have also been done regarding the comparative study of several areas and services like
HR, performance management between public sector and private sector banks. The review of literature
suggest that most of the studies have been done on issues related to Internet banking in countries like
Australia (Sathye, 1999), Malaysia (Mukti, 2000; Chung and Paynter, 2002; Sohail and Shanmugham
2004), Singapore (Gerrard and Cunningham, 2003a, 2006b) and Turkey UK (Sayar and Wolfe, 2007). But
the area regarding customers’ preference and the key factors affecting the preference regarding self-
service technology particularly in Jharkhand, has been untouched.
M.K.Bhattacharya, Executive Director, Indian Bank told that the Banks have been
effectively utilizing the E-Shakti portal for financing SHGs in UT of Puducherry
where it is being implemented and the portal is beneficial to both the SHG
members and the Bankers. Susil Chandra Mohanta, General Manager, Indian
Overseas Bank and convener of State Level Bankers Committee (SLBC), Tamil
Nadu congratulated NABARD on the contributions to the State. Vinod Jaiswal,
General Manager, State Bank of India highlighted the MoU entered by SBI with
NABARD for promotion of 1300 Joint Liability Groups (JLGs) in Tamil Nadu to
include the excluded segment under financial inclusion.
National Bank for Agriculture and Rural Development (NABARD) will be entering
its 39th year of dedicated service to the Nation on 12th July 2020. NABARD,
Chennai will be celebrating the Foundation Day on 10th July 2020 at their
Regional Office. The theme of the 39th Foundation Day is ‘Rededicating NABARD
to our Farmers’.
Hans Raj Verma, IAS, Additional Chief Secretary, Department of Rural
Development and Panchayat Raj, Government of Tamil Nadu will be the Chief
Guest on the occasion. Regional Director, RBI, Chennai and senior executives of
major commercial banks, cooperative banks, Regional Rural Banks and State
Government departments will be participating in the celebrations. S.Selvaraj,
Chief General Manager, NABARD, Chennai indicated that a MoU