1. Sending written messages involves cost of?

Postage,
Internal mail cost,
Stationary
2. Define and group ideas
Deciding what to say is basic problem
3. Start The main idea
What you want audience to do or think
4. Support the major points by specific evidence
These form the body of the message an
5. State the major points
Those ideas that clarify the message by
6. Concessions
Demonstrates cooperativeness which m
7. Positioning
Many negotiators use it to show their
8. Formal bargaining
Develop when recurring issues require ……..
9. Negotiation
Frequently involves argumentation and ……..
10. Preparing the work plan
When conducting a lengthy formal study plan should be quite detailed.
11. Defining the problem
Should develop a clear written statement of the purpose of your report
12. Outlining issues for analysis
To organize the research effort you need to break the problem into a series of specific
questions.
13. Doing the research
The value of report depends on the quality of the information it is based upon.
13. when person being ordered is far away ………… orders are given.
Written
14. Report Format
Paper used, letterhead and the typing – tell the readers a lot about you and your
company’s professionalism.
15. Meetings
Important forum for business communication
16. Memos
Official documents that convey important information.
17. Your conclusion is not the place at which to make yet another point.
True
18. One must go to the real world to gather information through his/her efforts to
collect
Primary data.
 19. Be Polite
Although you may be tempted to be brutally frank try to express the facts in a kind and
thought manner.
20. Establish Credibility
People are more likely to react positively to your message when they have confidence in
you.
21. Style
Style is the way you use words to achieve a certain tone, or overall impression
22. Resources
Companies should be fully competent to deal with difficulties associated with overseas
selling,
23. Extranet
Extends the form of communication to external stakeholders
24. Justification of the message
Made by way of explanation, which should be a logical outgrowth of the opening
statements.
25. Direct statement of the request
This refers to the main idea
26. Best way to begin a direct message
State what you want in the first sentence and let explanation follow this initial request or
idea Courteously close with request for specific action > Do not thank the reader in
advance for cooperating.
27. Typing
Hand written note may give a personal touch, but a long official letter written by hand
may seem odd Letterhead > Screen-printing is recommended for smaller quantity and
offset printing fore bigger print-orders Envelops > is more than a cover as it packages the
letter.
28. Paper for company documents
Value-based Factors that are inferred or derived from interviewing or surveying the
audiences.
29. If you spend time with irrelevant phrases or unnecessary detail, your reader
may loose ………….…… at the outset
Patience
30. Good judgment
Do not include anything in report that might jeopardize you or your organization.
31. Justification Report
Essentially management tool Format.
32. Style and organization
These decisions revolve around the reader’s needs
33. Accuracy
Writer of business report writer must learn is how tell the truth
34. After the meeting is over it is necessary to prepare a ‘road
map’ to achieve organizational goals.
False
35. leaders are the only contributors to the direction of the group.
False
36. Audience analysis is the process by which business communicators analyse
the needs and knowledge of their listeners in order to improve the likelihood of
communicating effectively through oral presentations
37. i) Opening: contains detail that “buffers” or softens the bad news,
38. i) Body: have the reasons for the bad news, or negative message
iii) Statement: a clear and diplomatic statement of the negative decision
1. iv) Close: a helpful and friendly attitude and positive close.
2. Close ended questions produce specific information, eliminate bias and
Save time, require less effort from the interviewee, and eliminate bias and prejudice in
answers.
38. When you have only positive ifnformation to present, rank your information
with the most positive first, followed by the next most positive, and so on.
False.
39. Conclusions are based on combination of ?
Assumptions, facts, value judgements.
40. To test purpose of the business message ask the following questions to
yourself?
Is the purpose realistic, is the right person delivering the message, is it the right time.
41. Open Ended questions are better for gathering information than for
prompting an exchange of feelings.
False.
42. Voluntary reports are prepared on the
Writer’s own initiative
43. Some organizations prefer to have the subject line between the attention line
and the salutation.
True.
44. Agreement We both know how hard it is to make profit in this industry The
drill sergeants may use highly charged, emotional language to push ‘raw’
recruits to new levels of physical exertion. This is which kind of presentation?
Motivational.
45. ………………. gives the organization to investigate and gain information on
many different products in order to select the most relevant.
Internet
46. The close ended questions ………………. the respondents’ initiative and may
prevent important information from being revealed.
Limit
47. ………………. is the capacity and degree to which the group remains
together
Cohesiveness
48. Many superiors tend to be selective listeners, who choose to hear only the
…………….. comments.
Negative
49. Negotiation is usually ………………… and structured process of
communication
Planned
50. Different factors necessary for effective communication according to pride
are.
 

Purpose, receiver, impact

51. A report contains conclusions reached by the writer
TRUE