The Lean Six Sigma Yellow Belt Examination

Multiple Choice

40 Minute Paper

Instructions

1. All 50 questions should be attempted.

2. All answers are to be marked on the answer grid provided.

3. Please use a pencil and NOT ink to mark your answers in the Answer
sheet provided.

4. There is only one correct answer per question.

5. You have 40 minutes for this paper.

6. You must get 25 or more correct to pass.

Candidate Number: .....................................…

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This paper remains the property of The APM Group (APMG). This document is not to be re-produced or re-sold without express
permission from The APM Group Ltd.
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LSS Yellow Belt 2015-ExamPaper-2-GBLSSFExam-150914Paper1
 Lean Six Sigma Yellow Belt Exam

1 Why should a problem description be SMART?

a) Provides details of the solution to fix the problem

b) Ensures a project fixes the problem it was supposed to fix
c) Provides a rough description of the problem
d) Focuses a project towards a technical and innovative approach

2 Which information can be drawn from a Process Map?

a) The volume of Work in Process (WIP) at each step

b) How far a product is through a process
c) The root cause of a defect in a process
d) The areas in a process that produce delays

3 What does the roof of the Toyota House of Quality represent?

a) Best Quality – Low Cost – Short Lead Time – Best Safety – High Morale
b) Short Processes – Smart Lead time – Average Cost – Quality Acceptance - Final Product
c) Short Hours – Best Quality – Low Lead Time – Best Practice – Customer Requirements
d) Levelled Production – Quality Tools – High Principles – Best Processes

© The APM Group Ltd 2016

This paper remains the property of The APM Group (APMG).This document is not to be re-produced or re-sold without express permission from The APM Group
Ltd.
LSS Yellow Belt 2015-ExamPaper-2-GBLSSFExam-150914Paper1

2
 Lean Six Sigma Yellow Belt Exam

4 What metric is used to verify that the quality of a product or service meets the customer
requirements?

a) Customer Translated Quality

b) Control Total Quality
c) Capture Test Quality
d) Critical to Quality

5 Which is a characteristic of Short Interval Management (SIM)?

a) Determine solutions to deal with issues

b) Ensure the team meet multiple times a day
c) Sit together as a team to increase morale
d) Regularly check progress against plan

6 How is a Risk Priority Number (RPN) calculated?

a) Occurrence x Severity x Detection

b) Severity x Detection x Proximity
c) Occurrence x Detection x Cost
d) Cost x Occurrence x Severity
7 Which tool is MOST appropriate for collecting data at the place and origin of the data?

a) Pareto chart
b) Check sheet
c) Bar chart
d) Scatter plot

8 What type of data is counted or measured using a tape measure, voltmeter or balance?

a) Categorical
b) Attribute
c) Quantitative
d) Qualitative

9 What is depicted by a Pearson Correlation Coefficient of zero?

a) Perfect negative correlation

b) Perfect positive correlation
c) Complete independence
d) Complete direct dependence
10 Which statement describes a ‘Standard Operation Procedure’ (SOP)?

a) A document that is prepared and filed for audit purposes

b) A set of rules developed by higher management that employees must follow and never question
c) A process developed and agreed by employees, to be followed on the shop floor
d) A detailed set of instructions on how to push equipment to the limits of its capability

11 Which practice takes advantage of the fact that a human can distinguish the differences in line
length, shape orientation and colour without significant processing effort?

a) Vision statement
b) Data visualization
c) Lean performance metrics
d) Standard deviation

12 What approach to change would be MOST effective in an organization suffering a high level of
inertia caused by its organizational culture?

a) Continuous
b) Operational
c) Bottom-up
d) Top-down
13 What will happen to an average Lead Time if the volume of Work in Process (WIP) is reduced?

a) Increase exponentially
b) Remain constant
c) Get shorter
d) Take longer

14 Which step is NOT part of the Eight Disciplines (8D) Problem Solving method?

a) Describe the problem

b) Establish the team
c) Evaluate the measurement system
d) Identify and verify root cause

15 Which technique is MOST commonly associated with small incremental change?

a) Kaizen
b) 5S
c) Poka Yoke
d) Kanban
16 Which is a Statistical Process Control (SPC) chart used for?

a) Reducing the variation in the dimensions of a product

b) Detecting unusual variations in a production process
c) Increasing the number of product variations
d) Fine-tuning the production process several times per day

17 Which question is NOT answered when constructing a Future State map?

a) How well can the causes of failures be detected?

b) Where can continuous flow be implemented?
c) How can the workload be leveled?
d) What sources of Waste can be identified?

18 What is the definition of ‘Process Yield’?

a) Total number of products without defects, including those reworked, divided by the total number
of products
b) Number of good products, excluding those reworked within any sub step of the process, divided
by the total number of products
c) Cost of all Value Adding Activities divided by the total cost of all the Value and Non-Value
Adding Activities
d) Total number of working hours to create a product divided by the number of products with
defects
19 Which requirements are given a higher priority in improvement projects?

a) Supplier
b) Customer
c) Business
d) Management

20 Which example is a duplication type of customer Waste?

a) Errors found at final inspection

b) Calling a customer to confirm order details
c) Using drop down boxes on a web form
d) Searching for stock for a customer

21 Which is NOT a type of Waste (Muda)?

a) Transporting materials
b) Producing to order
c) Inspecting quality
d) Reworking of defects
22 Which is an example of discrete data?

a) Number of defects
b) Kilometres per hour
c) Time on a 24 hour clock
d) Value of Euros in US dollars

23 Which is a purpose of a Root Cause Analysis (RCA)?

a) Prevent symptom fighting and start problem solving

b) Group and present ideas gathered from a brainstorm meeting
c) Understand the performance and effectiveness of equipment
d) Identify the production rate required to meet customer demand

24 Which activity relates to the Quality Control of a product before delivery?

a) Performing a defect risk assessment

b) Carrying out customer surveys
c) Seeking final sign-off and approval
d) Auditing the standard procedure
25 What performance measures need to match in order to create ‘flow’?

a) Takt Time and Cycle Time

b) Lead Time and Cycle Time
c) Processing Time and Work In Progress
d) Work In Progress and Completion Rate

26 Which company was the first to apply statistical quality control techniques and call the
approach Six Sigma?

a) General Electric
b) Toyota
c) Motorola
d) Ford

27 Which of the following are objectives of Heijunka?

1. Smooth the production process

2. Eliminate irregularities and lack of uniformity
3. Level output by both volume and type
4. Ensure productivity exceeds customer demand

a) 1, 2, 3
b) 1, 2, 4
c) 1, 3, 4
d) 2, 3, 4
28 What method would be used to prove that a 'before and after' difference is real?

a) Frequency plot
b) Hypothesis test
c) Accuracy diagram
d) Control chart

29 Which impact does NOT result from using Single Minute Exchange of Die (SMED)?

a) Increased availability
b) Longer Lead Times
c) Greater flexibility
d) Smaller batch production made possible

30 Which of the following outputs are likely to be created from a brainstorming session on the
cause of an issue?

1. Suspected causes of an issue on Post-Its, arranged in clusters

2. Answers to a set of questions displayed in a ‘Tree diagram’
3. Circular diagram divided into portions to represent categories
4. Six potential groups of causes displayed in a ‘Fishbone diagram’

a) 1, 2, 3
b) 1, 2, 4
c) 1, 3, 4
d) 2, 3, 4
31 What are represented by Cp and Cpk indices?

a) Process Capability
b) Takt Time
c) Average Lead Time
d) Overall Equipment Effectiveness (OEE)

32 Which activity belongs to the Check step in the PDCA approach?

a) Analyze the problem and possible causes

b) Measure the impact of a solution
c) Ensure the improvement is sustained
d) Decide on what action; if any to take

33 What does OCAP stand for in a Control Plan?

a) Observed Characteristic Adherence Plan

b) Out of Control Action Process
c) Out of Control Action Plan
d) Observed Characteristic Adherence Process
34 Which role is MOST likely to be responsible for managing complex breakthrough projects and
supporting improvement teams with tools and techniques?

a) Green Belt
b) Master Black Belt
c) Black Belt
d) Champion

35 Which benefit is NOT gained from a designed experiment?

a) Relatively low cost to implement

b) Preparation time is short
c) Identifies main and interaction effects
d) Analyzes different combinations of inputs

36 Which aspect distinguishes a Check sheet from other tools for collecting data?

a) Provides a discrete set of responses

b) Utilizes pictures or diagrams
c) Records variable measurements
d) Uses marks to count occurrences
37 Which of the following are identified when creating a SIPOC analysis?

1. A description of the steps in the process

2. Definition of who the suppliers are
3. The supplier’s expectation of outputs
4. The customers of outputs

a) 1, 2, 3
b) 1, 2, 4
c) 1, 3, 4
d) 2, 3, 4

38 Which connection is made when creating a Cause-and-Effect matrix?

a) Process activities and responsibilities

b) Process steps and productivity
c) Process factors and outcomes
d) Process quality and profit

39 How must sample data reflect the population under study?

a) Contain the most extreme cases

b) Be a proportional representation
c) Be based on existing data
d) Have historical validity
40 Which of the following are outcomes of implementing the ‘Pull’ principle?

1. Demand for products is forecast

2. Operation is at maximum capacity
3. Management of resources is better
4. Less pressure is on employees

a) 1, 2, 3
b) 1, 2, 4
c) 1, 3, 4
d) 2, 3, 4

41 Which is a use of the Value Stream Mapping (VSM) technique?

a) Visualise all Non-Value Added Activities

b) Calculate the cost of production per unit
c) Increase the capacity of a process
d) Determine trends and cycles

42 What results are shown from a process that only contains common cause variation?

a) Outliers from the natural pattern

b) A shift or sudden change in output
c) Adherence to the quality standards
d) Stable and predictable performance
43 Why might Poka Yoke be applied?

a) Produce to the rate of customer demand

b) Smooth processing and production
c) Prevent things from going wrong
d) Stop as soon as a problem occurs

44 Which of the following steps are required to calculate the mean of a population?

1. Obtain a sample data set

2. Calculate the sum of the data set
3. Multiply the sum of the data set by the most commonly occurring value
4. Divide the sum of the data set by the number of entries

a) 1, 2, 3
b) 1, 2, 4
c) 1, 3, 4
d) 2, 3, 4,

45 Which type of company is MOST likely to implement Operational Excellence?

a) High-volume and transaction-oriented

b) Small and locally run
c) Multi-national with many locations
d) Research and product-based
46 Which activity is a Non-Value-Added (NVA) activity?

a) Work that is required by law or regulation

b) Work that adds form or feature to the service
c) Work that needs to be repeated in order to fix errors
d) Work that must be performed to meet customer needs

47 Which is a purpose of 'Visual Management'?

a) Build quality into a process

b) Understand and prioritize customer requirements
c) Inform decisions on improvement solutions
d) Promote an organized workplace

48 Why is an organization MOST likely to implement Lean Six Sigma?

a) Increase production levels and increase stock reserves

b) Reduce the risk of regulatory and legal breach
c) Make equipment and employees perform with highest profit
d) Improve delivery time and quality of products
49 What is the focus of Total Productive Maintenance (TPM)?

a) Determine the total time required for machine repairs

b) Ensure effective and efficient use of equipment
c) Enhance the implementation of Pull production
d) React faster to customer demand

50 Which technique BEST improves the visibility of problems in a process?

a) 5S
b) Kanban
c) 5-Why
d) Quality control