Effective Written Organizational Communication
Effective Written Organizational Communication
December 6, 2020.
Universidad of Panama.
Abstract
clear messages. At the same time, it provides a support to the company because it keeps a
record or reference of those who communicate. On this work we will talk more about:
Written Organizational Communication, Important details such as: what is it about related,
what’s the important of it and many more. We hope the content is to your liking
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T
Written Organizational Communication
institutional communication when dealing with a public institution) consists of the process of
messages. At the same time, it provides a support to the company because it keeps a record or
reference of those who communicate. Some examples are internal bulletins, calls, surveys or
memos.
roles and responsibilities of sales, services, and production. 2- acclimate to changes through
individual and organizational creativity and adaptation. 3- complete tasks through the
maintenance of policy, procedures, or regulations that support daily and continuous operations.
4- develop relationships where “human messages are directed at people within the organization-
their attitudes, morale, satisfaction, and fulfillment” (Goldhaber 20); and 5- coordinate, plan, and
a- Email.
b- Internet websites.
c- Letters.
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d- Proposals.
e- Telegrams
f- Faxes.
g- Postcards.
h- Contracts.
1.2 •Concise Writing: This is when Writing clearly and concisely means choosing your
words deliberately and precisely, constructing your sentences carefully to eliminate deadwood,
and using grammar properly. By writing clearly and concisely, you will get straight to your
We should use the concise writing method because succeed in your communication, you need
to keep your audience’s attention, and your audience needs to read through documents
effortlessly and with understanding. If your writing is difficult to follow, your readers may lose
specific, definite, and vivid rather than vague and general. A concrete communication uses
specific facts and figures. Concreteness is often taught in college communication courses as
• Direct writing: Direct communication is speech that conveys clear messages or that
clearly directs actions. Direct communication is often used in the workplace to ensure clarity
regarding who has the authority to give orders and what the orders are. Direct communication
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may be used when there is no room for discussion or compromise. This style usually doesn't
allow the listener to respond with an opinion or viewpoint. For example, your supervisor may
say to you, 'You need to get to work on time every day. You must not be late again.' That's
pretty direct, right? There's little to no room for misunderstanding what your supervisor means.
Consider how this message might differ if the supervisor chose to convey this message more
indirectly, in a way that did not communicate an absolutely clear message or order you to do a
clearly specified thing. Suppose that your supervisor says to you, 'Please be mindful of your
arrival time every day.' You may be aware of the fact that you are sometimes 15 minutes or so
late to work, and your supervisor's words may indicate to you that she doesn't like you being late.
But she has gone about conveying her message to you by way of indirect communication in a
• Words and shorts sentences: Strong oral and written communication skills are essential
for analysts to prepare, present, and defend budget proposals to decision makers. In the case of
written communication, the personal type is one-to-one, as represented by letters. Make sure
that the written communication can be clearly seen. Have verbal and written communication
skills in English. Proficient in written communication (Chinese & English). Excellent English
oral and written communication skills. Good verbal and written communication skill in English
and Mandarin Chinese. Effective verbal and written communication skills in English and
relevant softwares.
When you communicate, your purpose is not what you want to do; instead, it is what you
want your audience to do as a result of reading what you wrote or listening to what you said. ...
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Therefore, you must know your audience. Knowing your purpose and audience helps determine
your strategy.
When you communicate, your purpose is not what you want to do; instead, it is what you
want your audience to do as a result of reading what you wrote or listening to what you said.
Thus, it involves the audience. To communicate effectively (that is, to achieve your purpose),
you must adapt to your audience. Therefore, you must know your audience.
Knowing your purpose and audience helps determine your strategy. If your purpose or
audience is unclear, clarify it as best you can, possibly by asking others. For a public thesis
defense, for example, the audience is usually strongly heterogeneous. It includes your jury, your
colleagues, your friends, and perhaps your family. The purpose depends largely on how your
institution sees the event. Some institutions feel that you must primarily address the jury, no
matter who else is in the room, as it is your only chance to convince them of your worth. Other
institutions see the defense as a way to broaden the visibility of your work and will want you to
Deliver your message clearly - Delivering a clear message to your team will ensure that they
completely understand what you want them to do, and your objectives for setting these tasks. Get
To reach that we can state a clear message in our audience and get that they can understand
that message that we sent them it is necessary a compressive communication strategy. So, at
moment of use that strategy, how this is “COMPREHENSIVE” it means that it is easy to
With an active voice, the person can create a positive impact with the audience. Changing
passive voice to active voice in your writing can add energy and cut wordiness on your written
It may seem somewhat unfair to judge an individual by appearance and behavior rather than
exclusively on performance; but in most business environments, judgments are made about
people based on the professional image they display as a result of appearance and behavior. This
Judgments are made about people both internal and external to the organization as they
interact with people. Consequently, the significance of professional image can be substantial in
the business world, and you should be aware of this as you develop your personal standards for
Although some standards of appearance for professional dress have changed over the last
decade, certain expectations remain for appropriate and professional appearance in the business
environment.
The business world is still more conservative than liberal in its regard Professional Image
body for professionalism. You should seize the opportunity to distinguish yourself positively in a
sometimes
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lax environment by adopting high standards in your professional appearance. This could be a
In the business environment, you must understand what constitutes a professional image in
order to effectively meet the standards and expectations you set for yourself. In addition, you
must recognize the importance of a professional image and how this affects self-confidence;
interaction with peers, customers, and supervisors; and ultimate success in your career mobility.
Professional image can be viewed from two major perspectives: appearance and personal
behavior. In the area of appearance, you want to develop your ability to dress appropriately and
present yourself in an attractive manner. In the area of personal behavior, you want to develop
your communication skills and your finesse in the use of proper manners and etiquette as well as
recognize the importance of appropriate personal behavior. Finally, you should identify
resources for image development so you are aware of and can maintain a professional image
2.2.1 Hair Grooming: Having clean, well-groomed hair is important to everyone, and is no
less so, For the individual you support. Individuals like different brands of shampoo or
conditioner and may have a preferred style. Individuals may also change their minds
about how they style their hair. All of these choices should be respected and supported.
▪ Ask the individual if he or she has a preference for his or her hair style today.
Teach and assist with drying wet hair with dryer and applying gels, hair spray, and other hair
products as appropriate.
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Supplies
✔ Comb
✔ Brush
✔ Mirror
Life is plenty busy as it is, which means that we don’t always have ample time to make it to
the nail salon each week. We’ve found ourselves executing at-home manicures more than ever,
but for those of us who aren’t especially deft with a polish brush, a clean, natural look is still key.
You don’t need to use color to give yourself a gorgeous DIY manicure—just keep ’em looking
Fill a small bowl with warm water and soak each hand for a few minutes before moving on to
the grooming process. It helps to soften the nail beds and make clipping and filing easier, as well
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as making it easier to push back the cuticle. Exfoliating with a hand scrub also helps to smooth
Because nobody wants dirt underneath their nails—no matter how short your nails are, debris
can still gather beneath them, so you should always use an orange stick to rid the nails from dirt.
If you have old polish beneath your fingertips or stubborn dirt, you can use a bit of a cotton ball
or pad wrapped around the orange stick and soak it in nail polish remover before digging around.
Sawing the nails back and forth with a file is a recipe for disaster, namely jagged tips that are
more susceptible to peeling and breaking. Instead, drag the file smoothly in one direction at a
time rather than with a back and forth motion. File from one side, then the other, until the nails
are smooth.
Not only does a good nail buffing help to polish the surface of the nail for a better look, but it’ll
also help to flatten out and smooth over any dents or divots in the nail, as well as clean off any
remainder of polish residue or texture. Use it on the tips of the nails, too, to finish off your filing
job.
Word to the wise: don’t ever attempt to cut your cuticles at home. Make cuticle-removing
products your best friend instead, as they loosen and remove dead skin so you can basically wipe
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away the remnants before pushing the cuticles back. Sally Hansen Instant Cuticle Remover is the
2.3.1.1 Men: Belts should always be worn and also match your suit and shoes. If
piercings. Carry a basic black or burgundy portfolio for resumes. Wear minimal
cologne and have a neat and polished appearance. Make sure your breath is
fresh.
that matches your attire. Avoid distracting jewelry and keep it simple. Stay away from
flashy make-up and finger nail polish. Make sure to be well groomed and have your clothes
freshly pressed. Carry a basic black or burgundy portfolio for resumes. Make sure your breath is
fresh.
For less formal events, like employer information sessions, employees may choose
to wear casual business attire. Business casual means neat and appropriate dress that
2.3.2.1 Men.
Keep things simple and taste full. Have hair controlled and wear Minimal cologne.
Avoid wearing facial/body piercings. Belts should always be worn and match your shoes.
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Carry a basic black or burgundy portfolio for resumes, etc. Make sure your
breath is fresh.
2.3.2,2 Women.
Keep things simple and tasteful. No flashy jewelry, makeup, strong perfume, etc.
Knowing how to dress according where you are going is really important. Since for each
place there are the appropriate dress. The way that we choose to wear in a specific occasion will
create comments. These can be positive or negative, all depending of us. here we will talk about
2.4.1 Casual attire: Casual wear can mean anything from shorts and a T-shirt to khakis and a
button front blouse. You’ll need to find out a number of things before deciding, such as whether
2.4.2Casual Friday: What you would wear to the office on casual Friday is different from
what you’d wear to a Friday night football game at the local high school. Remember that when
you go to work, you may run into supervisors who determine your future with the company.
2.4.3. Resort casual: Resort wear is typically a comfortable pair of shorts, slacks, or skirt, a
nice top or shirt that goes with the bottoms, and sandals. As you put together your resort casual
outfit, think about how you want to look in pictures that you’ll show your family and friends
later.
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2.4.4 Business casual: Business casual should always look neat and well pulled together.
Avoid appearing as though you are on your way to a cocktail party. Never wear clothes that are
2.4.5 Formal business: Formal business attire is worn by the ultra-professional who wants to
be taken seriously and to get ahead. It should never be too flashy or appear cheap. A business
suit doesn’t have to cost a fortune to look expensive. If you aren't sure what shoes are
appropriate, women can be pretty safe with a pair of solid, neutral pumps. Men may wear dark
dress shoes.
2.4.6 Semi-formal: Whether you are attending a cocktail party, dance, or other events that
call for semi-formal, you’ll be just fine in a dress made from satin or sparkling fabric. Men
should wear a suit to a semi-formal event. Women who frequently attend semi-formal events
should consider having a little black dress that's versatile and can be worn year-round, with or
2.4.7 Formal wear: Formal wear can be tricky. Most of the time, long gowns are acceptable
for women and a tuxedo or dark suit are fine for men. However, some designers have made short
and mid-calf dresses that are classified as formal. Men need to find out if the event is black tie,
We use formal language in situations that are serious or that involve people we don’t know
well. Informal language is more commonly used in situations that are more relaxed and involve
Formal language is more common when we write; informal language is more common when
we speak. However, there are times where writing can be very informal, for example, when
writing postcards or letters to friends, emails or text messages. There are also examples where
spoken English can be very formal, for example, in a speech or a lecture. Most uses of English
are neutral; that is, they are neither formal nor informal. Formal language and informal language
Contractions, relative clauses without a relative pronoun and ellipsis are more common in
informal language.
More formal vocabulary commonly involves longer words or words with origins in Latin and
Greek. More informal vocabulary commonly involves shorter words, or words with origins in
Good behavior and manners are never out of style. Etiquette, like all other cultural behaviors,
evolves to match the times. Without etiquette, members of society would show far too much
impatience and disrespect for one another, which would lead to insults, dishonesty, cheating,
road rage, fist fights, and a rash of other unfortunate incidents. Etiquette is merely a set of
guidelines for politeness and good manners, the kindnesses with which we should always treat
Rules of Etiquette is the set of conventional rules of personal behavior in polite society,
usually in the form of an ethical code that delineates the expected and accepted social behaviors
that accord with the conventions and norms observed by a society, a social class, or a social
group.
● It protects the feelings of others . Proper etiquette requires that you make others
comfortable and protect their feelings. You do not point out their errors or draw attention
to their mistakes.
● It will enhance your status at work . In any working situation, you are perceived as
more capable, more professional, and more intelligent if you are familiar with the proper
● It makes good first impressions. The first five to seven seconds after you meet someone
are crucial. Your first impression lingers in the other person's mind long after you are
gone. If you use proper etiquette, that first impression will be a positive one.
To begin with, let’s see what is MBTI. MBTI stands for Myers-Briggs Personality Type
strengths, and preferences. Myers and Briggs created their personality typology to help people
discover their own strengths and gain a better understanding of how people are different.
Today, the MBTI inventory is one of the most commonly used psychological instruments in the
world.
Furthermore, this is really important when looking for a career because you will have a clear
idea of why you do a thing and what you want to be in the future. This categorization will make
you gain confidence in your strengths and be better able to make decisions.
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Personality typing is a system of categorizing people according to their impulse to think and
act in particular ways. This seeks to find the most important ways in which people are different
In the 1960s, the personality types were created by Isabel Briggs Myers and her mother,
Katharine Briggs. Their theories were based on the work of psychologist Carl Jung. However,
they extended his ideas to create a more complete outline of personality typing.
As a result, they proposed that there were four key dimensions that could be used to
categorize people:
Each of the four dimensions was described as an either/or choice between two styles of being.
They described this as a "preference" and suggested that any individual should be able to identify
a preferred style on each of the four dimensions. The total of a person's four preferred styles
becomes their personality type. They stated that our preferences based on the results will create
predictable patterns in thought and behavior so that people with same results would share
similarities in the way they progress in their lives, hobbies and even work options.
With respect to the types, there are over 16 different combinations that determine people´s
The Healer (INFP): INFPs are imaginative idealists, guided by their own inner values and
beliefs. To a Healer, possibilities are principal; the reality of the moment is only of passing
concern. They see the potential for a better future and pursue truth and meaning with their own
ability.
The Mastermind (INTJ): INTJs are analytical problem-solvers, eager to improve systems
and processes with their innovative ideas. They have a talent for seeing possibilities for
The Counselor (INFJ): INFJs are creative caregivers with a strong sense of personal
integrity and a drive to help others realize their potential. Creative and dedicated, they have a
talent for helping others with original solutions to their personal challenges.
The Architect (INTP): INTPs are philosophical innovators, fascinated by logical analysis,
systems, and design. They are concerned with theory and search for the universal law behind
everything they see. They want to understand the themes of life, in all their complexity.
The Champion (ENFP): ENFPs are people-centered creators with a focus on possibilities and
contagious enthusiasm for new ideas, people, and activities. Energetic, warm, and passionate.
The Commander (ENTJ): ENTJs are strategic leaders, motivated to organize change. They
are quick to see inefficiency and conceptualize new solutions and enjoy developing long-term
plans to accomplish their vision. They shine at logical reasoning and are usually articulate and
smart.
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The Visionary (ENTP): ENTPs are inspired by innovators, motivated to find new solutions to
challenging problems. They are curious and clever and seek to comprehend the people, systems,
The Teacher (ENFJ): ENFJs are idealist organizers, driven to implement their vision of what
is best for humanity. They often act as incentive for human growth because of their ability to see
potential in other people and their charisma in persuading others to their ideas.
The Protector (ISFJ): ISFJs are industrious caretakers, loyal to traditions and organizations.
They are practical, compassionate, and caring, and are motivated to provide for others and
The Composer (ISFP): ISFPs are gentle caretakers who live in the present moment and enjoy
their surroundings with cheerful, low-key enthusiasm. They are flexible and spontaneous and
The Inspector (ISTJ): ISTJs are responsible organizers, driven to create and enforce order
within systems and institutions. They are neat and orderly, inside and out, and tend to have a
The Craftsperson (ISTP): ISTPs are observant handicrafts worker with an understanding of
mechanics. They approach their environments with a flexible logic, looking for practical
The Provider (ESFJ): ESFJs are careful helpers, sensitive to the needs of others, and
energetically dedicated to their responsibilities. They are highly in harmony to their emotional
environment and attentive to both the feelings of others and the perception others have of them.
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The Performer (ESFP): ESFPs are cheerful entertainers who charm and engage those around
them. They are spontaneous, energetic, and fun-loving, and take pleasure in the things around
The Supervisor (ESTJ): ESTJs are hardworking traditionalists, excited to take charge of
organizing projects and people. They are orderly, honest, and dedicated. ESTJs like to get things
The Dynamo (ESTP): ESTPs are energetic thrill seekers who bring a sense of dynamic energy
Another point worth noting is the meaning of the four letters in the personality types. Each
of the four letters in a personality type code stands for a preference in your style of thinking or
behaving.
I/E: The Introversion/Extraversion dimension describes how a person manages their energy.
Introverts are energized by spending quiet time alone or with a small group. They tend to be
Extraverts are energized by spending time with people and in busy, active surroundings. They
Sensors focus on their five senses and are interested in information they can directly see, hear,
feel, and so on. They tend to be hands-on learners and are often described as "practical."
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Intuitives focus on a more abstract level of thinking; they are more interested in theories,
patterns, and explanations. They are often more concerned with the future than the present and
Thinkers tend to make decisions with their heads; they are interested in finding the most
Feelers tend to make decisions with their hearts; they are interested in how a decision will
J/P: The Judging/Perceiving dimension describes how people approach structure in their lives.
Judgers appreciate structure and order; they like things planned, and dislike last-minute
changes.
Perceivers appreciate flexibility and spontaneity; they like to leave things open so they can
As mentioned before, not only can knowing your own personality type help you understand
your own behaviors and how you interact with others. It can also provide you with a lot of
awareness into your professional life and how to find a career that best aligns with your
preferences.
When searching for a job, many different factors might direct your decision on where to apply
and accept an offer. You might consider the industry, salary, roles and responsibilities, culture,
Your personality type is another factor you might consider. This involves things like how you
interact with others, process information and make decisions in the workplace. Basically, with
the MBIT questionnaire, you will be able to make connections with career opportunities.
The ISTJ personality type is generally practical and responsible. They rely on logical
enjoy a neat and organized space, both at home and at work. ISTJs highly value traditions,
loyalty and order, making it sometimes difficult for them to be flexible during times of change.
• Actuary
• Attorney
• Civil engineer
• Curator
• Dentist
• Loan officer
• Medical technician
• Proofreader
• Property manager
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• Software developer
They are conventional and grounded. ISFJs respect and try to support established structures
and create and maintain orderly environments. They have a strong work ethic that includes
serving others and are dedicated to their duties. They are conscientious and methodical workers
• Accountant
• Account manager
• Administrative manager
• Bank teller
• Elementary teacher
• Financial clerk
• Photographer
• Research analyst
• Showroom designer
This is the rarest of the 16 personalities. The INFJ type is highly sensitive about people’s
needs, motivations and concerns. They often find value in relationships with others. While often
artistic, creative and complex, they are also deeply caring and gentle. INFJs often find meaning
• Animator
• Designer
• HR manager
• Massage therapist
• Physical therapist
• Nutritionist
• Professor
• Psychologist
• School counselor
The INTJ type is guided by reason and logic. They are driven by gaining and using
knowledge. They are highly confident and seek to reform and improve the world around them.
While self-confident, INTJs can be uncomfortable in large groups or among people they don’t
know well. They prefer to discuss ideas and facts rather than engage in superficial small talk.
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• Accountant
• Architect
• Business strategist
• Detective
• Managing editor
• Microbiologist
• Psychiatrist
• Screenwriter
• Statistician
• Teacher
The ISTP personality type is typically quiet and observant. When a problem arises, they are
tolerant, flexible and quick to find a solution. Organized and practical, the ISTP values data,
logic and facts to understand issues. ISTPs often find meaningful work making and creating
things, finding ways to make things work and learning along the way.
• Airline pilot
• Chef
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• Economist
• Health inspector
• Historian
• Investment banker
• Landscaper
• Management consultant
• Mechanic
• Political scientist
The ISFP personality type is usually friendly and quiet. They enjoy observing and taking in
the environment around them. ISFP typically prefer autonomy, working in their own space and
completing tasks on their own schedule. They highly value loyalty and commitment in their
personal relationships. Harmony is also important to them. They like avoiding confrontation and
• Archaeologist
• Bookkeeper
• Dietician
• Social worker
• Occupational therapist
• Optician
• Pharmacist
• Translator
Veterinarian
Because INFPs are highly curious, inquisitive and innovative individuals, they are usually
optimistic in their world view and can be an inspiring team member. INFPs comprise just 2% of
the population. They are highly creative, easily find connections in hidden patterns and enjoy
abstract thinking.
• Archivist
• Counselor
• Fine artist
• Film editor
• Fundraising manager
• Geographer
• Graphic designer
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• Journalist
• Museum curator
• Nurse practitioner
The INTP personality type tends to be quiet and contained. They enjoy abstract ideas, and
deep thought about theories over interaction with others. INTPs desire logical answers to
questions or problems that arise in their environment. Often skeptical and analytical, they are
great problem-solvers, helpful when certain business issues present themselves. They are often
• Biomedical engineer
• Composer
• Environmental scientist
• Marketing consultant
• Producer
• Professor
• Sales engineer
• Web developer
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• Writer
pragmatic and flexible. They eagerly search for fast results, often taking risks to come up with
the best solutions. ESTPs often do before they think, fixing and adapting their processes as they
go. They enjoy a high-speed lifestyle and spending time around groups of people.
• Actor
• Athletic trainer
• Chef
• Civil engineer
• Entrepreneur
• Marketer
• Paramedic
• Sales manager
• Stockbroker
Surveyor
Often seen as the entertainer, the ESFP personality type is outgoing, friendly and generous.
They enjoy spending time around others, spreading excitement and joy both at home and at
work. While practical and realistic in their work, they also value having fun achieving their
goals. They are energetic and flexible, encouraging others along the way.
• Cosmetologist
• Event planner
• Firefighter
• Flight attendant
• General practitioner
• Host/hostess
• Pediatrician
• Retail salesperson
• Theatre teacher
• Tour guide
The ENFP personality type can be powerful in many workplaces. This type is generally
innovative, inspiring and often unafraid of taking risks. They make up approximately 8% of the
general population and includes more women than men. They are highly perceptive when
understanding how individuals and groups function, making them natural leaders inside
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organizations. ENFPs seek excitement, enjoy abstract and experiential learning, and seek
• Campaign manager
• Choreographer
• Editor
• Guidance counselor
• Massage therapist
• Sales representative
• Screenwriter
• Urban planner
• Waiter
The ENTP personality is ideal for entrepreneurial thinking, whether they choose to own their
own business or innovate within an organization. ENTPs often struggle to meet deadlines and
find it difficult to work within pyramids, which can restrict their innovative talents. ENTPs
prefer to focus on the “big idea” and resist routine and repetitive tasks. Instead, they prefer
• Attorney
• Business trainer
• Copywriter
• Chemist
• Creative director
• Environmental scientist
• Financial planner
• Operations specialist
• Psychologist
Systems analyst
ESTJs make great executives, valuing tradition and order. Strong character traits are
important to ESTJs who respect honesty and dedication both in themselves and others. They are
practical decision-makers, looking for ways to quickly and effectively see results. Organized and
logical, ESTJs are good at both creating and implementing plans. They do not shy away from
difficult plans or decisions and work to bring other together toward a common purpose.
• Building inspector
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• Coach
• Financial officer
• Military officer
• Hotel manager
• Paralegal
• Police officer
Sales representative
ESFJs are serious and practical, committed to their responsibilities, and sensitive to the needs
of others. They strive for harmony and are generous with their time, efforts, and emotions, and
are eager to please—both at work and at home. ESFJs value loyalty and tradition and hold to a
strict moral code. They typically enjoy their routines and maintain a regular schedule that allows
• Bookkeeper
• Caterer
• Choreographer
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• Corporate instructor
• Court reporter
• Fashion buyer
• Media planner
• Medical researcher
• Office manager
• Optometrist
This personality type are often charismatic, empathetic leaders. They are highly intuitive
when it comes to other’s emotions, needs and motivations. They are often loyal and responsible,
looking for ways to improve their team by leading with inspiration and awareness. ENFJs often
look for opportunities where they can make the world better and can bring people together to
make a difference.
• Art director
• Editor
• Executive assistant
• Mediator
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• Motivational speaker
• Photographer
• Physical therapist
• Sociologist
ENTJs are natural leaders. This personality type is often honest, ready to make quick
decisions. They are quick to spot incompetence and develop ways to solve problems. They
highly value goal-setting, organization and planning. They are charismatic and confident which
helps them to gather a group behind a common goal. They sometimes tend to be seen as harsh by
those around them, using their drive and rational thinking achieve goals by whatever means
necessary.
• Astronomer
• Budget analyst
• Business administrator
• Construction manager
• Database administrator
• Insurance agent
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• Judge
• Mechanical engineer
• Project manager
To start with, it is necessarily to know what is labor competencies. Well, labor competencies
are the attributes and skills you possess. They are innate aspects of your personality or qualities
you have gained over the course of your professional career. Core competencies help you have
success in the workplace by improving relationships with coworkers and by helping you to work
productively and achieve professional goals. Employers might use your competencies as
Employers responding to NACE’s Job Outlook surveys have consistently indicated that
through on assignments, complete all the required parts of a project and behave with honesty and
2. Ambition: You can demonstrate ambition in short-term and long-term professional goals. In
your current job, define a long-term plan for your professional career, such as a series of
promotions you would like to achieve and the short-term steps to get there.
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3. Communication: most offices are made up of people with different backgrounds and styles of
communication. Your ability to communicate effectively with coworkers can show your
suitability for leadership positions or promotions. Communication also involves your ability to
explain yourself. Lastly, good communication may include staying positive and helpful when
conflict calmly and productively. Over the course of your career, you are likely to encounter
people whose working styles and opinions about how to handle work differ from yours. In fields
where work is frequently collaborative, employers may want to know how you handle conflict
with others, perhaps with a specific example of when strategies worked well for you in the past.
5. Decisiveness: While there are many instances where a return reply is warranted, the ability to
make quick decisions is a valuable skill in helping to keep projects moving and increase
productivity. Wherever you can make a choice or offer a solution in the moment of discussion
rather than at a later date, you show your decisiveness and willingness to respect deadlines and
others’ time.
6. Delegation: many work projects require the efforts of more than one team member. Delegation
skills allow you to choose other coworkers to help you so the workload is manageable and you
complete the project successfully. This is an especially important skill for you to show if you
intend to seek a promotion where you would manage others. Delegation implies you trust others
7. Flexibility: you show a will to adjust your work or priorities when a project changes Your
ability to adapt when things change shows your commitment to the outcome and deliverables,
and it shows your creativity when the project needs new solutions.
8. Initiative: showing initiative at work can be a good way to offer innovative thinking and
9. Stress management: maintaining a healthy work/life balance is important to keep stress levels
down and stay productive and focused. The better you cope with stress, the more you will likely
10. Teamwork
In offices where collaborative work is common, your ability to work well with others on projects
will be highly valuable. Teamwork involves sharing information, meeting deadlines that affect
others’ work, communicating your milestones and completed tasks and sharing credit for
professional successes.
On the other hand, some recent studies made by NACE have shown that there are a top four
competencies remaining constant in the past three years. These are Teamwork/collaboration,
All of the four top-rated competencies are rated above ‘essential.’ This year, digital
technology is the fifth most essential competency, according to respondents, and leadership is
sixth. This is interesting since the survey found that leadership skills were also lower on this
year’s list of attributes that employers look for on a student’s resume. The final two
In terms of proficiency, employers gave students considerably higher marks on all eight
competencies this year, but all ratings still fall in the range between “somewhat proficient” and
“very proficient.”
Success is achieved when you know what you do best and you’ve found the right fit
between yourself and your job. Personal mission and vision communicate the direction in which
you are directed, as well as providing some explanation for why you are choosing one direction
or set of objectives over others. Studies have shown that writing down your goals significantly
improves your chances of achieving goals and objectives. Whether you are starting a new career
or trying to find a new job, organizing your goals and writing a career vision statement can help
Most people do not plan further than their next job or activity. Sometimes they take a job
because it looks attractive, and then they see what they can do with it. You should be looking as
far into the future as you can and deciding where you want to end up and what steps will lead
you there. In that way, your life and your career fit into some intelligent plan, and you are in
Your aim should be to keep the statement concise while giving enough detail to make it
unique. The statement can be written in two sentences, which helps keep it brief and to the point.
Here is a sentence-by-sentence breakdown to make the most of this short, concise statement:
First sentence: Simply state the field you want to work in or the specific job you want to have.
Second sentence. Explain your reason for setting the career goal in your first sentence. Maybe
you want to make improvements to the school conditions and support and upgrade students
education.
When you are finished, review your completed statement. It should clearly point to your
career goal and say why you want to get there. If it needs more specificity or clarity, revise it
until the two sentences clearly explain what you want to achieve in your career and why.
Also your values are linked to your attitude and professional approach. Determining your core
The following questions can guide you as you try to identify your core values:
When writing a CV, you want it to represent you entirely to a potential employer and give
you an opportunity to meet the interviewer. Here are some characteristics of a good CV that you
should ensure:
Builds Credibility: This can best be done by adding quantifiable results to your CV. If you
increased sales at your previous job by a certain number mention that in your CV.
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Clearly Shows Your Career Path: Order your work experience in a way that shows how you
have grown in your career and how your previous jobs have contributed to the professional you
Portrays Relevant Skills: Your skills are why the employer wants to hire you. Write the skills
section of your CV in a way that is easy to read and follow while matching those skills to what
the employer needs. Whatever is listed on the job description is what should shine through from
your CV.
Shows You Understand the Role: While writing your CV aim to make an impressive first
impression. This can be done by showing the employer you understand what they are in search
for. If you have certifications that prove you are experienced about industry trends, then include
Is Customized for The Job: The employer is looking for specific qualities and your sales
experience will likely not add anything to that. You should ensure how you write your CV
Illustrates That You Would Fit into The Culture of the Organization: You could research the
company’s culture by having a look at their website. If they are really driven by a team player
To have a good impression in your CV, you should organize all the information you've
gathered into categories. When we present this information on paper, these categories will
Personal/Contact details
Your name
Qualifications/Education
In this category, put your university education, any other tertiary qualifications or certificates,
Skills
For this category, make a list of all the skills and attributes you identified when you were
researching yourself. It is recommended that the skills must be related with your desired job.
Paid Employment
Voluntary Work
Put all your unpaid work, including work experience gained through your degree programs
such as placements, internships or special projects such as conference organization or helping out
to run an event. Include any community involvement such as running a youth group or working
Interests/Activities
Put all your interests and spare-time activities (such as sports or hobbies) in this category.
Referees
In the preparation stage, you will have contacted some people who are going to act as your
Name
Position
Company or organization
Postal address
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Email address
Optional categories
Personality/Personal Attributes
Career Goals
Achievements/Awards
You can add things like scholarships, first place in any academic competitions and so on.
Training/Professional Development
Put any short courses or skills development, such as first aid certificates and food safety
certificates
If the job posting has a specific title mentioned, the applicant should use the exact title so the
employer can organize applications accordingly. The profile should not focus on the individual
as a person, but what the applicant can offer in terms of personality traits and skills that make
him stand out from other applicants. The resume should also include a section of relevant skills
that apply directly to the type of job the individual is applying for.
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For instance, if you are applying for a call center, you should highlight the communication
In terms of your CV, size matters. The shorter the better. The length of your CV can
The general view is that it should be no longer than two sides of a A4 sheet of paper. It’s
much better to have a short well written 1 or 2-page CV that will have a much greater impact on
the reader, rather than a long on that discourage employers. Your CV should be well presented in
a way that connects with its audience and tells your story without boring them. However, there
are exceptions to the ‘2 page’ rule. This can be because of the type of vacancy, or because of
country differences .
You have to look at the point of view of the recruiters, who can receive hundreds of CVs a
day. For that they simply don’t have time to read anything too long. It’s therefor vital that you
write something short that grabs their attention and, makes your CV stand out from other
applicants.
They do not want your autobiography, or a list of everything you have done in our career,
they just want a CV that is a summary of your most relevant, skills and experience.
It is not easy to squeeze everything into a short. Every line you write must add value to your
application. You should aim to keep enough information to attract the reader to want to know
There are always exceptions to the rule and in exceptional circumstances its acceptable to
have a CV that goes over 2 pages. For instance, technical, medical or academic CVs where it’s
Avoid writing a one-and-a-half-page CV, they can look incomplete and weak. It’s always best
Value the space on your CV and keep working on it until you’ve reduced it to the standard
Get straight to the point. It’s vital that you find ways to communicate the same points more
briefly.
Leave out tired old lines like “works well in a team or individually” that are commonly repeated
Avoid repeating the same skills or duties in different parts of your CV.
There is no need to break down every subject you did for courses you have completed.
Select a small size like 10 points, rather than a 12-point font. Also use basic book print fonts
List different sections by having small heading rather than large ones.
you should make sure that the most important information is at the top of the first page.
Remember that many recruiters will not go beyond the first page.
Keep similar information together. To illustrate, the work experience should have its own
Use a design and page layout that maximizes your page space.
Keep these to a minimum, only list your name, address, mobile number and email. There is
Focus on your most recent career (last two employers). Your most recent roles should
contain the most detail to highlight the value you can bring to a new employer. Instead for your
past work experience just give a short summary i.e. job title, company name and employment
dates.
Avoid Repetition. There is no need to keep repeating the same skills, experience or points in
Do not waste space listing referees, you should only have two persons with their respective
information.
In addition, you should always include a cover letter with your application even if the
employer doesn’t ask you for one. It is highly recommended to add information that doesn’t fit
into a CV. It will also help to give your application a bit more ‘personality’.
When it comes to cover letters, most employers look for the following:
The ‘value’ you would bring to the organization. In other words, why should we hire you?
Generally, your cover letter should be between half a page and one full page in length. Divide
your cover letter into three or four short paragraphs that can be read in around 10 seconds or less.
In these paragraphs, include a strong topic sentence and write just enough to prove that you’re
interested in the job and company, as well as highlight the skills you can bring to the new role.
You never have a second chance to make a first impression. For career fairs and professional
interviews, you want to wear professional attire. You aim is to show that you are ready for
The standard recommendations for job interview clothes are based on common sense:
You can take a more personal approach by dressing according to the company culture, the
company dress code, the type of position and what makes you feel comfortable while
Consider the personality and behavior required in the position you are interviewing for - are
For women the standard for professional work wear is a business suit, a jacket and smart pants
The number one mistake made by female candidates in job interviews is looking too sexy.
mistakes.
conservative tie.
shaving.
Job seekers were also penalized for wearing bright and trendy colors with 70% of employers
saying they do not consider high fashion to be appropriate for a job interview.
What to avoid:
o Faded, ratty khakis that have seen better days. Fresh khakis are ok but not the best professional
option.
o Super high heels. 2 – 3 inches is the maximum. Flats are ok! It’s important to be comfortable.
4.5. The twenty most difficult questions of a job interview and how to answer them.
Many hiring managers ask you to discuss an on-the-job failure and how you handled it. This
question is a bit trickier. Instead of focusing on a misstep, you actually have to cover not just its
This question actually accomplishes a few things. First, it can help the hiring manager
evaluate your attitude to reveal whether you are an optimist, pessimist, or realist. Second, it also
gives them awareness into how you view luck. After all, what one person considers lucky may be
seen as the result of hard work, dedication, or something else by another candidate.
3. Can you tell me something that you dislike about your current or most recent job?
Here’s another difficult interview question that some hiring managers like to use. With this,
they will measure your level of honesty, to find out what you are looking for in your next
employer, and to see if you may be a good fit for the role or company’s culture. Plus, they are
opening the door for you to make a mistake and really criticize your current or last employer –
something that is not right. As with any of the hardest interview questions around, you have to
answer tactfully and strategically. You want to be open, but not to the point that it affects you.
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Employers ask this question to see if you have a sense of self-awareness and that you’re
criticism you’ve been given, or a weakness you’re aware of. Provide a brief explanation of the
Employers ask this question to understand how you deal with difficulties. Provide a brief
summary of the situation, your role in the situation, the action you put into place to resolve the
Stress is a component in many jobs, employers want to know you’ll handle it constructively
with a good attitude to maintain good company culture. You can answer this question by
7. What have been your most positive and negative management experiences?
Employers might ask you this question to understand what you like and dislike in certain
management styles. This might help them decide whether or not you would be a good fit under a
certain manager. You should answer this question honestly and as sensitively as possible.
Employers may ask about your weaknesses to see if you have a sense of self-awareness and
It helps employers to ensure the opening will be a better fit, make sure they can provide for
what your previous employer did not or see if you might have contributed to a negative
experience for both you and the employer. Answer this question honestly, but avoid to provide
10. How many pennies, if stacked on top of each other, would equal the height of the Empire
Employers may ask questions like this to understand your thought processes. They want to
observe whether you can think analytically, deal with ambiguity and communicate clearly. It is
completely appropriate and even encouraged to ask for a few minutes to gather your thoughts.
Even if your answer seems silly or wrong, employers are simply looking for an answer with
logical support.
Employers often ask this question to make sure you’ve put thought and research into your
decision to seek employment at their company. This question might be particularly important if
Employers might ask this question to understand what differentiates you from other
candidates they might be interviewing. To answer, explain how your experience, skills and
attributes make you the best fit for the job. Make sure to carefully review the job description
Employers might ask this question to get a self-assessment on possible faults in your life. To
answer this question, you might choose to say that you do not have any regrets in life for a
certain reason. Be sure to let them know that you have made mistakes, you have learned from
Employers will likely ask this question early on in the interview process, or you might have to
answer it in early-stage phone interviews. To answer this question, you should provide a quick
synopsis of your education, highlights of your professional experience and achievements and
Employers might ask this question to understand what you consider to be your most valuable
accomplishments. To answer, think about a recent example that is ideally related to the job in
some way. Briefly explain the achievement, your role in it and why it is valuable to you.
16. Everyone has one exaggeration on their job application. What’s yours?
The employer is trying to catch out the dishonest candidates. Hopefully, your application is
free from any mistruths, and you will answer this question. You know that you’ve been honest
Employers ask this question to figure out what type of person you are, and what your
confidence level is, they also try to analyze if you will be a fit in the job’s culture. You have to
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think carefully when answering this question and make sure you adapt your response to the job
description.
This question gives hiring managers an insight into your priorities; they want to see if you’re
motivated by paychecks, challenges or learning new skills. It’s important to be specific and give
The point of this question is to judge your work ethic and see if you would still work if you
didn’t need the money. Even if you would want to leave work and travel around the world, you
should not say that to the employer. They want to hear that you would continue working because
you’re passionate about what you do. Showing that you’d be irresponsible with your money a red
flag.
20. Have you ever been asked to compromise your integrity by your supervisor or colleague?
This tough question is designed to evaluate your moral compass by asking how you handle a
delicate situation and put your integrity to the test. They also want to see how you handle
confidential information.
In this project we could learn many important details that at first we didn’t know in relation with
Written Organizational Communication. And also, how benefits to the people relations realize
Conclusion
Yoseani 1st conclusion: The development of this final let me to learn more about the aspect
behind written organizational communication. And other important details that are important
Yoseani 2nd conclusion: In relation with the second topic, it was many more easy to
understand. As everybody knows, the image of a person is an important aspect because it say
much about us. And in the professional aspect it is even more important. Since the professional
image is the key necessary to get good job opportunities, good work purposes, and if we reach
these first two, it give us the opportunity to also have a good salary. Beside that our professional
Reference List.
https://www.referenceforbusiness.com/small/Sm-Z/Written-Communication.html
https://courses.lumenlearning.com/wm-businesscommunicationmgrs/chapter/concise-writing/
https://courses.lumenlearning.com/introductiontocommunication/chapter/challenges-in-
organizational-communication/https://ifioque.com/interpersonal-skills/Concreteness-6Cs
https://www.nature.com/scitable/topicpage/audience-and-purpose-13952663/