Units Goal (min) Goal %

Call per Hour 4 80% AHT Impact An

Name Logged hours Prod. Per Call Calls AHT (min) Quality Audits Impact %
Kevin 426 0.211 90 3.91 79% 15 11%
Kate 414 0.210 87 3.94 82% 15 10%
Paul 420 0.210 88 3.9 80% 11 10%
Barbara 426 0.207 88 4.02 79% 10 10%
Peter 390 0.200 78 2.98 69% 14 9%
Maria 396 0.199 79 3.03 71% 16 9%
Mehdi 420 0.195 82 3.02 71% 14 10%
Lidia 408 0.132 54 7.26 58% 16 6%
Stanley 414 0.130 54 7.57 62% 18 6%
Kamini 420 0.126 53 7.45 60% 13 6%
Santhia 438 0.119 52 8.3 59% 17 6%
Patrick 432 0.118 51 8.3 60% 15 6%
Team average 5004 0.171 856 4.86 69% 174 100%
AHT Impact Analysis Quality Impact Analysis
Performance Impact AHT Impact % Performance Impact Quality
-0.09 -0.01 9% 0.01 0.00086
-0.06 -0.01 9% -0.02 -0.00172
-0.10 -0.01 6% 0.00 0.00000
0.02 0.00 6% 0.01 0.00057
-1.02 -0.09 8% 0.11 0.00885
-0.97 -0.09 9% 0.09 0.00828
-0.98 -0.09 8% 0.09 0.00724
3.26 0.21 9% 0.22 0.02023
3.57 0.23 10% 0.18 0.01862
3.45 0.21 7% 0.20 0.01494
4.30 0.26 10% 0.21 0.02052
4.30 0.26 9% 0.20 0.01724
0.8618 0.8618 100% -0.1100 0.86175

si Patrick estuviese en goal de AHT,

el AHT de mi equipo disminuiría
0.2562 min.