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INTRODUCTION
Islamic financial products offer new opportunities for institutions to target previously
unexplored consumer and business segments. Institutions offering Islamic financial
products have increased in number and availability due to growing demand by certain
segments of the world's 1.3 billion Muslims for shari’a-compliant products. Currently,
more than 265 Islamic banks and other financial institutions are offering such products
across the world, from Jakarta (Indonesia) to Jeddah (Saudi Arabia), with total assets of
more than $262 billion as detailed in Tables 1 through 3. Table 1 lists some major Islamic
banks in the Middle East. Table 2 ranks the largest Islamic banks in the Arab world.
Table 3 lists the leading Islamic debt managers 2004-2005. Islamic banks aim at
addressing the needs of new segments by creating a range of Islamically acceptable
products, the development of which pose significant challenges arising from the need for
shari’a compliance in addition to regulatory complexities. Marketing such products is
another challenge in light of competition from conventional banks and the need for
innovative products.
CONTEMPORARY ENVIRONMENT
The introduction of Islamic financial products across the world has been in response to
the growing need of a significant segment of the marketplace that refused to deal with
interest-based instruments. This development has helped finance the operations of small
and medium enterprises that were unable to access credit facilities due to their lack of
collateral and the small size of these loans, making costs higher. Conventional banks rely
extensively on the creditworthiness of the clients before granting a loan, while Islamic
banks emphasize the projected cash flows of a project being funded, culminating in the
emergence of various Islamic financial products as a significant contributor to the
development of local economies and meeting consumers’ needs.
In certain societies, conventional banks are viewed as depriving the society from
economic balance and equity because the interest-based system is security-oriented rather
than growth-oriented, thereby depriving resources to a large number of potential
entrepreneurs who do not possess sufficient collateral to pledge with banks. There are
many individual consumers and entrepreneurs in Islamic societies who believe that the
2
Funds generated within certain rich Muslim countries such as the six member Gulf
Cooperation Council countries (consisting of Saudi Arabia, United Arab Emirates, Oman,
Kuwait, Qatar, and Bahrain) have motivated Western banks to establish Islamic
subsidiaries (‘windows’) and cater for this new need. Banks such as Citibank, Chase
Manhattan, HSBC, Deutsche Bank, ABN Amro Holding, Societe Generale, BNP Paribas,
Bank of America, Goldman Sachs, Standard Chartered and Barclays have been offering
Islamic financial products through their subsidiaries to tap into this lucrative market. A
subsidiary of Citigroup now operates what is effectively the world’s largest Islamic bank
in terms of transactions. About $6 billion worth of Islamic financial products have been
marketed by Citibank worldwide since 1996.
Islamic financial systems are based on five major tenets founded on the shari’a bans and
commandments (Iqbal 1997). They are the prohibition of riba, profit and loss sharing,
the absence of gharar (speculation and gambling-like transactions), disallowing the
derivation of money on money, and the avoidance of haram (forbidden) activities, that
have been examined in earlier chapters.
Murabaha
Murabaha( trade with mark-up cost) is one of the most widely used instruments for
short-term financing and accounts for nearly 75 per cent of Islamic financial products
marketed worldwide. Referring to ‘cost-plus sale’, murabaha is the sale of a commodity
3
at a price that includes a set profit of which both the vendor (marketer) and the consumer
are aware.
Ijara
Ijara (leasing) permits the client to purchase assets for subsequent leasing for a certain
period of time and at a mutually agreed upon amount of rent, and represents
approximately 10 per cent of Islamic financial products marketed worldwide
Mudaraba
Mudaraba (trust financing) is a contract executed between two parties, a capital owner
(rabb al-mal) and an investment manager (mudarib), and is similar to an investment fund.
The rabb al-mal (beneficial owner or sleeping partner), lends money to the mudarib
(managing trustee or labor partner), who then has to return the money to the rab al-mal in
the form of principal with profits shared in a pre-agreed ratio.
Musharaka
Musharaka (sharing) is derived from shirkah. Shirkat-ul-milk means a joint ownership
of two or more persons of a particular property through inheritance or joint purchase, and
shirkat-ul-aqd means a partnership established through a contract. Musharaka is
basically a joint contract by which all partners share the profit or loss of the joint venture,
which resembles mudaraba, except that the provider of capital or financier takes equity
stakes in the venture along with the entrepreneur.
Muqarada
Muqarada (bonds) allows a bank to issue Islamic bonds to finance a specific project.
Investors who buy muqarada bonds take a share of the profits generated from the project
as well as assume the risks of losses.
Salam
Salam (futures) is a product whereby a buyer pays in advance for a designated quantity
and quality of a certain commodity to be delivered at certain agreed date and price. It is
limited to fungible commodities and is mostly used for the purpose of agricultural
products by providing needed capital prior to delivery. Generally, Islamic banks use a
salam contract to buy a commodity and pay the supplier in advance for it, specifying the
chosen date for delivery. It then sells this commodity to a third party on a salam or
installment basis. With two salam contracts, the second should entail delivery of the same
quantity and description as the first contract and is concluded after the first contract
(Gamal, 2000).
Istisnaa
Istisnaa is a contract in which a party (e.g., consumer) demands the production of a
commodity according to certain specifications and then the delivery of it from another
party, with payment dates and price specified in the contract. The contract can be
cancelled at any time by any party by giving a prior notification time before starting the
manufacturing process, but not later than that. Such an arrangement is widely used for
real-estate mortgage. Consider a family who would like to buy a $100,000 house and
want to finance this purchase with the help of an Islamic bank. It may make an up-front
payment equaling 20 per cent ($20,000), leaving the bank to invest 80 per cent, or
$80,000 in the house. The family’s monthly payment will comprise paying back rent to
the bank plus a purchase of a certain portion of shares from the bank, until they
4
effectively ‘buy it out’. The rent payments are legitimate because they are used to get a
tangible asset, that the family does not completely own, and are not paid to return
borrowed money with interest.
Sales contracts
In the fiqh literature, there are frequently used sales contracts called, bai’muajal and bai’
salam or conducting credit sales, that are similar to mortgage instruments. Bai’muajal
refers to the sale of commodities or real-estate against deferred payment and permits the
immediate delivery of the product, while payment is delayed or pushed forward for an
agreed-upon period without extra penalty, that could be made as lump sum or in
installments. The distinguishing feature of this contract from any regular cash sale is the
deferral of the payment. Bai’ salam is also a deferred-delivery sale, and resembles a
forward contract where the delivery of the product takes place in future in exchange for a
spot payment.
Besides using the regular marketing tools employed by conventional banks, Islamic banks
have also developed their own marketing strategies to attract their targeted clientele.
Some of these strategies are discussed next.
Focus on believers
The main niche for Islamic banks is to target adherents to Islamic faith. They appeal to
Muslim consumers’ basic capital needs. Islamic banks have been able to introduce a
variety of financial products that are compliant with shari’a, while at the same time
offering alternatives to conventional interest-based lending.
Shari’a supervision
A Shari’a Supervisory Board (SSB) guides shari’a compliance on behalf of the clients.
The SSB is made up of distinguished Islamic legal scholars who assume responsibility for
auditing shari’a compliance of a bank, including its marketing strategies, thereby
functioning as a customer advocate representing the religious interest of investors
(DeLorenzo, 2000).
MARKETING CHALLENGES
Islamic banks share the same marketing challenges faced by regular (conventional)
banks. However, they also have their own challenges that are related to their business
line and constraints. Some of these challenges are discussed next.
problem of investing short-term deposits and paying returns on them to depositors, while
conventional banks have no constraint dealing with overnight or short-term deposits as
well as charging interest on overdraft. Delineating an appropriate target market is a
prerequisite for the successful execution of marketing strategies by Islamic financial
institutions.
Regulatory hurdles
As Islamic banking operates on a risk-sharing basis, it may not be necessary to have the
same obligation as conventional banks to carry certain levels of capital. However, some
regulators take the view that since Islamic banks are pursuing new and unexplored
financial pursuits with illiquid assets, they should perhaps have a greater safety margin
than conventional banks (Awaida, 1998). In these cases an additional burden is placed on
Islamic banks.
ranging from re-engineering products to focusing on some specific markets (Metawa and
Almossawi, 1998), vis-a-vis convention banks, which is seen as one of the biggest
challenges to a broader acceptance of new Islamic financial products (Pollock and
Wright, 2002).
Islamic institutions ought to pursue integrated promotion strategies that allow consumers
to have adequate information about various products offered that, if properly carried out,
will speed up the consumers' learning about various Islamic products and attract new
potential segments. Specific promotional and educational activities may need to be
undertaken to increase the level of customer awareness and to narrow the gap in customer
usage of these products caused by lack of proper awareness (Metawa and Almossawi,
1998).
• Younger generation
• Female consumers
• Educated consumers
• Wealthy consumers, and
• Non-Muslim consumers
Each of these segments requires different marketing strategies, and a certain percentage
of annual revenue should be set aside to do this. Most Islamic banks devote insufficient
funds for marketing in comparison with millions of dollars invested by conventional
banks to promote their products. The idea of an Islamic bank, as seen today, was
nonexistent few years ago and there are still many question marks among customers,
Muslims and non-Muslims alike.
8
Though Islamic financial institutions employ classical marketing tools encompassing the
four Ps of Marketing-Mix (Product, Price, Promotion and Place/Distribution), however,
their marketing strategies employ different orientations. This is due to the unique
attributes of Islamic financial products on one hand, and the distinctive psychographic
(lifestyle and personality) profiles of its consumer market on the other, as reflected in
consumers’ religious belief structures influencing their behavioral attitudes and
dispositions. For instance, these institutions avoid using sexy models in their promotional
campaigns while promoting their products. Many do not aggressively market their
Islamic products, but rather depend largely on word of mouth for promotion and
distribution of flyers among attendees of mosques, Islamic educational institutions and
Islamic centers. Similarly, Citi Bank does not necessarily employ aggressive promotional
campaign for the successful execution of its marketing strategy, but rather relies on its
globally renowned brand for generating awareness among its consumer and business
segments.
A great contributing factor to the ongoing surge in Islamic financial industry is the
innovative, competitive, and risk-sharing nature of Islamic financial products, providing
non-Muslims with attractive and viable alternatives to conventional western banking
instruments. Hence, global financial professional such as Montagu-Pollock and Wight,
(2002) believe that the crux of the industry lies in non-Muslim companies and investors
taking an interest in tapping it like any other pool of liquidity, or investing in it for no
other reason than something that presents a good investment opportunity. Dudley (1998),
believes that the future of Islamic banking lies in the idea not to sell Islamic products to
Muslims, but rather to sell it to anybody based on its inherent advantages over other
financial alternatives.
CRITICAL EVALUATION
A vocal and assertive segment of “ultra religious Muslim consumers” have serious
reservations about non-Islamic banks involvement in marketing Islamic financial
products. They have demonstrated resentment to the entry of western and traditional
9
banks into the foray of Islamic banking industry as their vast and traditional operations
are contrary to the tenets of Islamic piety. In their opinion, this would be equal in
comparison to Johnny Walker Whisky Company introducing “Halal Zamzam” bottled
water, as a part of its brand extension strategy, to the dismay of a large Muslim
population. On another front, funds of these regular banks are drawn, at least partially,
from earnings sources that are Islamically doubtful, and are carried over into the Islamic
financial products. Hence, purifying or cleansing these assets originating from prohibited
earnings is an insurmountable challenge, thus shifting the burden of purification to
Muslim users. Hence, regular banks, practicing both Islamic and non-Islamic banking,
generally target more liberal segments of Muslim consumers, who are more lenient about
the aforementioned distinction and ignore the aforementioned ultra religious segments
who resent their entry into the foray of Islamic financial industry, as it cannot meet their
strict religious criteria of distinction. The bottom-line is that these regular and nonIslamic
banks are perceived as to have not entered this industry to serve “Muslim
Ummah”, but to make buck under the pretext of “Islamic Banking”. Ultra religious
Muslims do not wish to ban these banks from serving Islamic financial products when
these products are sought by fund users (Muslims and non-Muslims); they simply do not
deal with them.
FUTURE SCENARIOS
Islamic banking cannot rest on its laurels. With the advent of the Islamic windows of
conventional banks and on-line banking, they face strong competition. The contemporary
marketing challenge for Islamic institutions is to orchestrate strategies promoting
competitive, dynamic and sustainable Islamic financial products in order to respond to
the requirements of local economies and international financial market, via innovation of
products (Aziz, 2005). Innovation is the key to sustainable and competitive marketing
advantage for the future growth of Islamic financial markets. Both innovation speed and
innovation magnitude have beneficial effects on an institution's financial performance.
Hence, Islamic financial marketers should be responsive to the evolving needs of Islamic
investors and borrowers (Edwards, 1995).
Although Islamic banks have been able to grow quickly, their growth has been
constrained by lack of innovation. Developing new Islamic financial products in
compliance with the shari’a is challenging. Failure to provide the full range and the right
quality of the products according to shari’a will defeat the mere purpose behind their
existence and will lead to difficulties in retaining current customers and attracting new
ones. However, a successful implementation of quality systems, involving shari’a
scholars and modern corporate finance experts in a Total Quality Management (TQM)
exercise, for instance, can help enhance institutional creativity leading to innovations.
They can learn from successful conventional banks by employing appropriate Customer
Relationship Management (CRM) strategies. There should also be intensive collaborative
efforts among Islamic financial engineers and shari’a scholars to accelerate the pace of
innovation.
Islamic institutions should also promote knowledge and awareness of their products
among their employees by employing internal marketing strategies. This awareness is an
important tool if Islamic banks strive to develop close relationships with individual and
business clients. They might thereby gain a competitive advantage based on superior
10
customer relationships (Rice and Essam, 2001) and at the same time gain insights,
through customer collaboration and feedback, to new customer needs and wants.
Education and awareness programs in the general Islamic community will generate a
higher demand for Islamic financial products that could then be customized to the
requirements of better informed consumers. This would also help Islamic banks craft
specific strategies aimed at capturing unexplored market segments. Collaboration efforts
between Islamic banks and conventional banks could bring Islamic products to the
massmarket and ultimately develop global distribution capabilities. The IT revolution
might also help the Islamic institutions, creating new information portals enabling them
to deliver products to consumers through different distribution channels at reduced costs
and competitive prices (Aziz, 2004).
Thus advances need to be made on a number of fronts. A qualified and skilled workforce
well versed in both shari’a and contemporary corporate financial management is
indispensable for innovation. Widening the product range calls for substantial and
continuous investments in research and development (R&D). In this context, an
industrysponsored research and training institute, Islamic Banking and Finance Institute
Malaysia (IBFIM), deserves special mention, that has been established to undertake
collaborative research with academics at the Malaysian universities aimed to develop
unique and innovative Islamic financial offerings across Malaysia (www.ibfim.com).
Tomorrow’s successful marketers of Islamic financial products will be those who identify
and anticipate the evolving needs of the Islamic consumer and pioneer product
innovations and improvements to meet those needs (Edwards, 1995), and should be able
to also address non-Muslim financing needs.
11
Table 8.1
(1980)
Saudi
Arabia
Al Baraka Investment and Development Company, Jeddah (1982)
Table 8.3
HSBC 866 28 15
Source: Islamic Financial News (available in the Lebanese Executive Magazine, June 2005, Issue 72)
REFERENCES
Awad, Y., (2000), ‘Reality and Problems of Islamic Banking’, Unpublished MBA
Dissertation, AUB Library, American University of Beirut.
Aziz Akhtar, Z., (2004) ‘The future prospects of Islamic financial services industry’,
Speech by Governor of the Central Bank of Malaysia, at the IFSB interactive
session, Bali, Indonesia, 31 March, 2004.
Aziz Akhtar, Z., (2005), ‘Islamic Finance: Promoting the competitive advantage’,
Governor’s Keynote address at the Islamic Bankers’ Forum, Putrajaya, Malaysia,
June 21, 2005.
Dudley, N., (1998), “Islamic Banks Aim for the Mainstream”, Euromoney, London, May
1998, Issue # 349, p. 113.
El-Gamal, Mahmoud A., (2000) A basic guide to contemporary Islamic banking and
finance, Indiana: Islamic Banking & Finance America.
15
Hegazy, I.A. (1995), ‘An empirical comparative study between Islamic and commercial
banks' selection criteria in Egypt’, International Journal of Contemporary
Management, 5 (3), 46-61.
Iqbal, Z., (1997), ‘Islamic Financial Systems’, Finance & Development, Vol. 34 (2), pp.
42-4.
Kahf, Monzer (1999). ‘Islamic banks at the threshold of the third millennium,’
Thunderbird International Business Review, Vol. 41, pp. 445-460
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Martin, J., (2005), “Islamic Banking Goes Global”, Middle East, London, June, 2005,
Issue 357, p. 50.
Metawa, Saad A., and Almossawi, M., (1998) ‘Banking Behavior of Islamic Bank
customers: perspectives and implications’, The International Journal of Bank
Marketing, Vol. 16 (7), pp. 299-313.
Montagu-Pollock, M., and Wright C., (2002), “Islamic Banking”, Asiamoney, London:
August 2002, Vol. 13 (7), p. 31.
Pollock, M. and C. Wright, (2002) ‘The many faces of Islamic Finance’, Asiamoney, Vol.
13, (7), p. 31.
Rice, G., and M. Essam, (2001), ‘Integrating Quality Management, Creativity and
Innovation in Islamic Banks,’ paper presented at the American Finance House –
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www.ibfim.com
16
Bios of Authors:
Said M. Elfakhani
Said Elfakhani is a Professor of Finance and Associate Dean, Olayan School of Business
at the American University of Beirut, Lebanon. He earned his BBA from the Lebanese
University, MBA from University of Texas at Arlington, M.Sc. and Ph.D in Finance from
University of Texas at Dallas. He taught at the University of Saskatchewan (1988-1998),
and held visiting appointments at Indiana State University and King Fahad University of
Petroleum and Minerals (Saudi Arabia). Said has published twenty three academic papers
in international refereed journals, twelve papers in international proceedings, and
presented thirty academic papers in international conferences held in the US, Europe and
world wide. In addition, he has participated in several discussion panels, and made
several public and media appearances. Said has served as an Academic and Professional
Consultant for AUB in several projects undertaken within AUB Regional External
Programs. He is also listed as an “International Scholar in Finance” with the
Organization of Arab Academic Leaders for the Advancement of Business and Economic
Knowledge. Email: se01@aub.edu.lb
Imad J. Zbib
Imad Zbib obtained his M.S. in Managerial and Cost Accounting in 1986 and Ph.D. in
Operations Management from the University of North Texas in 1991. For almost two
decades, Imad has been active in graduate and undergraduate teaching, research and
consulting. He received several awards including Excellence in Teaching, Excellence in
Research, and Best Teacher Awards at different institutions in the United States. Imad
has authored and co-authored over 40 articles in refereed journals, reading books, and
conference proceedings. He is a frequent speaker and consultant on such issues as
Strategic Executive Leadership, Strategic Management, Strategic Marketing,
International Business, and Supply Chain Management. In addition, Imad has
participated in many executive training programs and workshops offered throughout the
United States and the Arab world. He is currently Chairman of the Management,
Marketing and Entrepreneurship Track in the Olayan School of Business at the American
University of Beirut, Lebanon. He also holds the position of Assistant Vice President for
Regional External Programs at AUB. Email: iz02@aub.edu.lb
Zafar U. Ahmed
Zafar U. Ahmed is a Tenured Full Professor of Marketing and International Business at the Texas
A&M University at Commerce, Texas, US. He earned his BBA in International Business from the
University of the State of New York’s Regents College at Albany, New York, an MBA in
International Business from the Texas A&M International University, Laredo, Texas, and a Ph.D.,
with specialization in Services Marketing from the Utah State University in 1988. He has attended
faculty and executive development programs in international business at the Yale, Duke,
Northwestern, Thunderbird, Connecticut and South Carolina universities. He was awarded Doctor
of Literature (D.Litt.,) degree in 1997 by the Aligarh Muslim University of India in recognition of
his scholarship in Business Administration. He has well over 10-year industry experience earned
across Africa as an exporter and global entrepreneur, and 18 year academic experience to his
credit accumulated at the State University of New York at Fredonia [New York]; Minot State
University [North Dakota]; Nanyang Technological University [Singapore]; Sacred Heart
University [Connecticut], Fort Hays State University [Kansas] and Texas A&M University at
Commerce, [Texas]. He has been Visiting Professor to institutions such as American University
17
of Beirut (Lebanon) and the University of the Witwatersrand (South Africa). He has been advisor
and consultant to numerous governmental organizations such as Singapore Ministry of Foreign
Affairs, United Nations Development Program, Japan International Cooperation Agency, British
Commonwealth Secretariat, and MNCs across Africa and Asia. He has got more than 100
scholarly publications to his credit, has organized and presided more than 10 global conferences,
serves on the editorial board of more than 10 journals, serves as the President, Academy for
Global Business Advancement (www.agba.us), Editor-in-Chief, Journal for Global Business
Advancement (www.inderscience.com/jgba), Editor-in Chief, Journal for International Business
and Entrepreneurship Development (www.inderscience.com/jibed), and is listed in the “Harvard
Directory of International Business and Management Academics and Researchers”. Email:
Zafar_Ahmed@tamu-commerce.edu