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Kiosk Operator Manual - Quick Reference To All Services PDF
Kiosk Operator Manual - Quick Reference To All Services PDF
1 Introduction on Mee S
Seva Services
2 List of Services
3 Login Process
4 Current Adangal
5 RoR 1B
6 FMB Copy
7 Certified Copy
8 Encumbrance Certificate
9 Income Certificate
10 Residence Certificate
11 Integrated Certificate
12 Mutation
13 F-Line Petition
14 Village Map
15 Agriculture Income Certificate Service
16 No Earning Member Certificate Service
17 EBC Certificate
18 OBC Certificate
19 a. FMC for Social Security Scheme
b. FMC for Govt Employees
20 G.O’s and Circulars
21 Key Contacts
A HANDBOOK ON MEESEVA SERVICES
TO THE KIOSK OPERATORS
Government of AP wanted to provide the all the certificates like Current Adangal,
Residence, Income, Birth, Death, etc. online in the minimum time period there by
providing transparency and faster service to the citizen.
The MeeSeva services are re categorized into A and B Categories. The A category
services are to be provided within a period of 15 minutes. B Category services
include processing by the concerned department. This requires some period of time.
The minimum period of days is fixed dif
differently
ferently as per the service. This period is
known as SLA (Service Level Agreement).
In the case of B category services if the time period for clearing the certificate
(Approve/Reject) goes beyond the SLA, the concerned Officers are alerted by the
District Administration.
The present services being offered in MeeSeva and their respective SLA and
charges are provided in the citizen charter of the kiosk.
In this handbook a simplified steps are provided which are useful for quick
reference.
1. CURRENT ADANGAL
Category Type :A
Service Charges : Rs20/- In addition to statutory charges
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Note 1:
• Present only the current Fasli year data i.e. 2010
2010-11
11 (July, 2010 to June,
2011) is available for MEE SEVA.
• Please note that Document year (Fasli year) has to be entered as 2010 for
2010-11 Fasli year.
Note 2:
Requests accepted through this provision would go to Tahsildar workflow for
further processing and after his approval; the Adangal copy will be available to
the Kiosk operator.
Operator shoulduld click on “View Transactions” and search for the specific
transaction id and take the print out of the Adangal Copy.
2. ROR 1B
ROR is the Record of Rights. It is for providing the title deeds in the lands held by
the farmers. This register is maintained in Mandal Revenue Office for every village
separately. It contains 14 columns and includes the name ame of the khatadar /father
name of the
he khatadar, khata number, survey number, classification of land, extent
held by khatadar Land Revenue.
Category Type :A
Service Charges : Rs20/- In addition to statutory charges
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
FMB is the Field measurement Book, which will have the field measurement
sketches of all individual Fields. Basing on these measurements, the survey
numbers are demarcated and disputes settled maps are drawn and areas calculated
mathematically only on the meameasurements
surements recorded in this book. These maps will
have details of all the survey numbers of the village both agricultural, non-non
agricultural including, topographical details.
Category Type :A
Service Charges : Rs20/- In addition to statutory charges
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Category Type :A
Service Charges : Rs90/-(Service
(Service Charge 20 + Statutory 70)
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
5. ENCUMBRANCE CERTIFICATE
An encumbrance is any right or interest that exists in someone other than the
owner of an estate and that restricts or impairs the transfer of the estate or lowers
its value.. An Encumbrance Certificate can be obtained through this service.
Category Type :A
Service Charges : Rs120/-- (Service Charge 20 + Statutory 100)
Documents Required: 1. Applicat
Application Form *
* Denotes mandatory requirement of documents.
Procedure for Applying:
Click on Registration Department services to g get
et the list of Registration
Department services.
Click on “Encumbrance
Encumbrance Certificate Service
Service”
Select the District from the drop down and based on the district selection,
respective SRO Offices are populated in the Select SRO drop down.
As per the customer’s request, select the SRO Office and enter the ‘Period From’
which the EC is required.
Note:
1. Always the EC is given as on previous working day, hence the Period To is
populated by default as previous working day.
2. Please note that, for submitting the request for EC, operator has 2 options.
One is using the Help feature (next to Select SRO field) he/she can search
for the required
ired document and submit the request.
And the other option is to enter all the details required for the EC and
submit.
3. Always the operator has to use the first option i.e. Help feature to search for the
document instead of entering all the fields in the s
system.
Click
lick on Help button, where he/she should enter the Document No and
Registration Year provided by the customer and click on submit button to fetch
the records from the Department server.
On search, the records will be fetched from the department se
server
rver and shown on
the screen as shown below.
Select the relevant record from the above list after confirming with customer,
upon selection automatically the relevant document data gets populated in the
application form.
Enter
nter all the remaining applicant de
details
tails and clicks on show payment button to
calculate the service charges.
After collecting the amount from the customer, confirm the transaction and on
confirmation
mation the receipt is generated
generated.
Please note that in case the operator does not have sufficient balance with service
provider (SCA), system will not accept the request.
On submission the request would go into respective SRO workflow for further
processing of the request.
Once the request is approved by SRO, go to o view transactions and select the
date and service as Encumbrance Certificate from the service list drop down.
Operator can also search based on the transaction id also.
Upon search, the list of EC requests would be displayed as shown below.
Click on the respective transaction id and the screen is displayed in which if the
request is approved the Print Certificate button is enabled.
Click on ‘Print
Print Certificate
Certificate’ button to take the print out of the EC, Encumberance
Certificate
Print
rint the certificate on the pre printed stationery supplied by SCA and hand over
the certificate to the customer.
6. INCOME CERTIFICATE
Income Certificate
ficate is the issued by the MRO for certifying all the sources of income.
This income certificate is used for the purpose of education. It is
- Issued on production of salary certificate in case of employees.
- Based on the revenue enquiry in case of business people, agriculturists.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges
Service Level : 7 Days
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Please note that all the mandatory fields have to be entered, otherwise request will
not be accepted by the system.
Operator has to select the Permanent Address of the applicant correctly as the
concerned mandal officials visit this place during the verification of his/her
income particulars.
Please note that based on the customer request, the delivery option (either through
post or Manual at the centre) has to be selected properly.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed
yed in the show payment.
Collect
ollect the necessary supporting documents as indicated in the service page and
scan and upload to the system.
After collecting the amount from the customer, submit the request and on
confirmation the receipt is generated along witwith
h the approximate date of
delivery.
Please note that in case operator does not have sufficient balance with service
provider (SCA), system will not accept the request.
7. INCOME CERTIFICATE
Residence Certificate is generally issued to prove that the person bearing the
Certificate is a Domicile/Resident of the State/UT by which the Certificate is being
issued. This Certificate is required as proof of residence to avail Domicile/Resident
Quotas in educational institutions
tutions and in the Government Service, as also in case of
jobs where local residents are preferred.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Service Level : 7 Days
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Please note that, Operator has to chose “Apply” option for submitting the request
for Residence Certificate. The other option called “Request” will be used in future to
issue Residence Certificate under Category A (on the spot).
Enter
er all the remaining applicant details and Residence particulars such as,
as since
how long the customer is staying in that place (Residen
(Residence Since (in years)) and
also mention the purpose of the request.
Select
elect the Permanent Address of the applicant correctly as the concerned
mandal officials visit this place during the verification of his/her Residence
particulars.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in the show payment.
Collect
ollect the necessary supporting documents as indicated in the service page and
scans and upload too the system.
After collecting the amount from the customer, submit the request and on
confirmation
mation the receipt is generated along with the approximate date of
delivery.
Please note that in case operator does not have sufficient balance with service
provider (SCA), system will not accept the request.
On submission, the request would go to the respective MRO workflow for further
processing of the request.
Once the request is approved by MRO, RO, go to view transactions and select the
date and service as Residence Certificate from the services list drop down.
Click
lick on the respective transaction id and click on ‘Print
Print Certificate’
Certificate button to
take the print out of the approved Residence Certificate.
8. INTEGRATED CERTIFICATE
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Service Level : 30 Days
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Please note that all the mandatory fields have to be entered, otherwise request will
not be accepted by the system.
Operator has to select the Permanent Address of the applicant correctly as the
concerned mandal officials visit this place during the verification of his/her
Integrated Certificate particulars.
Please note that based on the customer request, the delivery option (either through
post or Manual at the centre) has to be selected properly.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in show payment.
Collect the necessary supporting document
documents s as indicated in the service page and
scans and upload into the system.
After collecting the amount from the customer, submit the request and on
confirmation the receipt is generated with the approximate date of delivery.
Please note that in case operator does not have sufficient balance with service
provider (SCA), system will not accept the request.
9. MUTATION
Mutation is a process through which Owner's name or his particulars like liabilities
get changed because of some type of transactions. The type of transaction may be
one of the following:
1. J-Slip-Sale
Sale through registered deed.
2. Inheritance - Change of Ownership because of death of the Owner.
3. Division of Land within the Family.
4. Pledge / Release - Change in liabilities because of loan from bank or repayment
to bank.
5. Court Decree - Based on the Court Order.
6. Alienation - Conversion of land from agricultural to other purposes.
7. Acquisition by Government for Public purpose.
8. Grant of Landd by Government to Poor People.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Service Level : 45 Days
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Operator has to select the Document District, Mandal & Village of the applicant
correctly as the concerned mandal off
officials
icials visit this place during the verification of
his/her particulars.
After collecting the amount from the customer, submit the request and on
confirmation the receipt is generate
generated along with the approximate date of
delivery.
Please note that in case operator does not have sufficient balance with service
provider (SCA), system will not accept the request.
On submission, the request would go to the respective Tahsildar workflow for
further processing of the request.
Once the request is approved by Tahsildar, he would send the proceedings to
the operator address through courier/registered post.
10. F-LINE
LINE PETITIONS/SUB DIVISION
F-Line Petition is for the outer boundary line in a sketch, which signifies the actual
field boundaries of the outer lines of the sketch. Petitions for demarcation of
boundaries are entertained by the concerned Tahsildar only and Mandal Surveyors
conduct demarcation after writte
written approval of the MROs concerned.
Category Type :B
Service Charges : Rs30/- (30 + Stipulated Statutory Charges)
Service Level : 30 Days
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Village Maps are printed in the Central Survey office under very costly,
sophisticated offset printing machine and other machines. Printed village maps are
supplied to the concerned District survey maintenance units and also Revenue
units, the maps are printed in two scales.
a) For dry lands 8" - one mile (single scale) i.e. one inch=20 chains of 33.
b) For wet fields 16" - one mile (double scale) i.e, one inch= 10 chains of 33.
These maps will have details of all the survey numbers of the village both
agricultural, non-agricultural
agricultural including, topographical details.
Department Concerned:
and Records
Survey, Settlements & Land
Service Charges:
Service charge of Rs30/- and challan cost of Rs200/
Rs200/- for the first hundred survey
fields and Rs5/- for every survey field thereafter.
Category Type :B
Service Charges : Rs30/- and challan cost of Rs200/- for the first hundred survey
fields and Rs5/- for every survey field thereafter.
Service Level : 5 Days
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Enter all the applicant details and Village Map Copy particulars such as District,
Mandal and Village for which the village map copy is required in the Document
Details section.
Only the villages for which the Village Map is available are shown in the Village drop down
under list of Document Details section. Hence the requests are accepted only for those villages.
Please note that all the mandatory fields have to be entered, otherwise request will not be
accepted by the system.
Enter the Address of the applicant correctly as the Copy of the Village V Map is
sent by post to the address of the applicant.
As the village maps are directly sent to the applicant’s address through post, the delivery option
has to be chosen as post.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in the show payment.
Collect the physical application form and scan and upload to the system.
After collecting the amount from the customer, submit the request and on
confirmation, the receipt is generated along with the approximate date of
delivery.
Please note that in case if the operator does not have sufficient balance amount in his account
with the service provider (SCA), the system will not accept the request.
On submission, the he request would go into S Survey & Landand Records Department
workflow for further processing of the request.
Once the request is approved by SLR, the Village Map Copy will be dispatched
through courier to the customer’s address.
Agriculture Income Certificate is useful for getting Bank loans. Agriculture income is
exempted under the Indian Income Tax Act. This is issued by the Tahsildar.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Documents Required: 1. Application Form *
2. Ration card /EPIC Card/AADHAR Card
* Denotes mandatory requirement of documents.
Procedure for Applying:
Click
lick on Revenue Department services to g get the list of Revenue Department
services.
After selecting the “Agriculture Income Certificate” Service in the above list,
list the
below screen would appear.
Enter all the remaining applicant details like applicant name, District, Mandal and
Village and Agriculture Income particulars such as Purpose of Income Certificate,
Pattadar Name,, Survey No, Extent, PPB TD/ Doc no and Income.
Please note that all the mandatory fields have to be entered, otherwise request will not be
accepted by the system.
Operator has to select the Permanent Address of the applicant correctly as the
concerned mandal officials visit this place during the verification of his/her
Agriculture Income particulars.
Based on the customer’s ’s request, the delivery option (either through post or
Manual at the centre) has to be selected properly. The charges for Postal (Local)
is Rs. 33/- and for Postal Non Local is Rs. 46/
46/-.
Click on “Add New Row” Button to enter Additional Pattadar details as shown in
the below screen.
After clicking on “Add New Row” button, operator enters the Additional Pattadar
details in the new row.
After entering all mandatory fields and uploading the necessary supporting
documents, Operator Clicks on “Show Payment” butto button
n like shown in the below
screen.
Based on the delivery option chosen by the citizen, the service charges will be
calculated and displayed in the show payment.
Operator collects the necessary supporting documents as indicated in the service
page and scans the same and uploads into the system system.
After collecting the amount from the customer, operator submits the request
and on confirmation the receipt is generated long with the approximate date of
delivery.
Please note that in case operator does not have sufficient balance with service provider (SCA),
system will not accept the request.
On submission, the request would go to Tahsildar workflow for further
processing of the request.
Once the request is approved by Tahsildar, the Certificate will be e generated in
MeeSeva and is available for Kiosk to print the certificate. In case if the delivery
option is selected as Postal, it will be dispatched to customer
customer’s address.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Documents Required: 1. Application Form *
2. Ration card /EPIC Card/AADHAR Card *
3. Death Certificate *
4. Copy of Family Member Certificate
* Denotes mandatory requirement of documents.
Please note that all the mandatory fields have to be entered, otherwise request will not be
accepted by the system.
Select the Permanent Address of the applicant correctly as the concerned
mandal officials visit this place during the verification of his/her No Earning
Member Certificate particulars.
Deceased person’s Occupation has to be selected from the drop down list i.e.
either State Government services/Central G Government services/Public
ervices/Public sector
under takings.
Reason for Certificate should be selected from drop down list.
Reason for Death also should be selected from the drop down list (Either
Accident/ Ill
ll health/General death)
death).
Enter Family Member
ember Details such as Name of the Family Member, Age, Gender,
Occupation and Relationship with Deceased etc. In case if he wants to add more
members, operator clicks on Add New Row button and enters the other family
member details as shown below.
Based on the customer’s ’s request, the delivery option (either through post or
Manual at the centre) has to be selected properly. The charges for Postal Local is
Rs. 33/- and for Postal Non Local is Rs. 46/
46/-.
Collect the necessary
sary supporting documents and scan and upload to the system.
After entering all mandatory fields and uploading the necessary supporting
documents, click
lick on “Show Payment”
Payment”.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in the show payment panel.
After collecting the amount from the customer, submit the request and on
confirmation the receipt is generated along with the approximate date of
delivery.
Economically Backward Classes Certificate called as EBC Certificate is useful for the
EBC Students of Government Degree Colleges for Claiming Scholarships.
Scholarship
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Documents Required: 1. Application Form *
2. Ration card /EPIC Card/AADHAR Card
* Denotes mandatory requirement of documents.
Please note that all the mandatory fields have to be entered, otherwise request will not be
accepted by the system.
Select the Permanent Address of the applicant correctly as the concerned
mandal official visits the place during the verification of his/her particulars.
After entering all the mandatory fields and uploading the necessary supporting
documents, clicks
licks on “Show PaPayment” button.
After clicking the “Show Payment” button, it will open the Confirm Payment.
Payment
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed.
Operator can collect the amount from the citizen and submit the request by
clicking on “Confirm
rm Payment
Payment” button.
On confirmation the receipt with the delivery date of the Certificate is generated
as shown below.
Please note that in case operator does not have sufficient balance with service provider (SCA),
system will not accept the request.
On submission, by clicking on the EBC Certificate Application, the request goes
to respective MRO’s workflow for further processing.
Once the request is approved by MRO, and if the delivery type is Speed Post
Local/ Non Local, the EBC Certificate will be dispatched through courier to the
address provided by the customer
customer.
If the delivery type ype Is Manual, the citizen can collect the EBC Certificate from
the franchisee e where he/she applied for the Certificate
Other Backward Classes have 27% of the vacancies in Civil Posts and Services in
the Govt. of India to be filled up through direct recruitment, subject to the
exclusion of the socially advanced persons/sections known as the “Creamy Layer”
Candidates belonging to the OBCs are recruited on the basis of merit and shall not
be adjusted against the reservation quota.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Documents Required: 1. Application Form *
2. Ration card /EPIC Card/AADHAR Card
3. Applicant Father/Mother’s property particulars
4. A
Applicant Father/Mother Employment
particulars/ Income Tax returns (for professionals)*
professionals)
* Denotes mandatory requirement of documents.
Please note that all the mandatory fields have to be entered, otherwise request will
not be accepted byy the system.
Operator has to select the Permanent Address of the applicant correctly as the
concerned mandal officials visit ththe place during the verification of his/her
particulars.
After entering all the mandatory fields and uploading the necessary supporting
documents, Operator Clicks on “Show Payment” button as shown in the below
screen.
After clicking the “Show Payment” button, it will open the Confirm
Confi Payment
screen as shown below.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed as shown below.
Operator can collect the amount from the citizen and submit the request by
clicking on “Confirm
rm Payment
Payment” button.
On confirmation the receipt with the delivery date of the Certificate is generated
as shown below.
Please note that in case if you do not have sufficient balance with your service provider (SCA),
system will not accept the request.
On submission, by clicking on the OBC Certificate Application, the request goes
to respective MRO’s workflow for further processing.
Once the request is approved by MRO, and if the delivery type is Speed Post
Local/ Non Local, the OBC BC Certificate will be dispatched through courier to the
address provided by the customer
customer.
If the delivery type
ype Is Manual, the citizen can collect the OBC
BC Certificate from
the franchisee where he/she applied for the Certificate
This certificate can be used for pension benefits, GPF, PF, Gratuity, etc. This is
given to the children and wife of a diseased person
person.. This particular certificate is for
benefitting from Apathbhandu Scheme/Chief Minister Relief Fund/Housing/ Prime
Minister Relief Fund/Ex-gratia.
gratia.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Documents Required: 1. Application Form *
2. Ration card /EPIC Card/AADHAR Card *
3. Death Certificate *
* Denotes mandatory requirement of documents.
Please note that in case operator does not have sufficient balance with service
provider (SCA), system will not accept the request.
On submission, by clicking on the “Family Membership Application” button, the
request goes to respective Tahsildar workflow for further processing.
Once the request st is approved by MRO, and if the delivery type is Speed Post
Local/ Non Local, the Family Member Certificate (For Social Security Schemes)
will be dispatched through courier to the address provided by the customer.
customer
If the delivery type is s Manual, the cit
citizen can collect the Family Member
Certificate (For Social Security Schemes) from the franchisee where he/she
applied for the Certificate
This certificate can be used for pension benefits, GPF, PF, Gratuity, etc. This is
given to the children and wife of a diseased person
person.. This particular certificate is for
benefits of Pension/Gratuity/ Insurance/Provident Fund/Compassionate
Appointment.
Category Type :B
Service Charges : Rs30/- In addition to statutory charges.
Documents Required: 1. Application Form *
2. Ration card /EPIC Card/AADHAR Card *
3. Death Certificate *
* Denotes mandatory requirement of documents.
Please note that all the mandatory fields have to be entered, otherwise request will
not be accepted by the system.
Operator has to select the Permanent Address of the applicant correctly as the
concerned Mandal
andal officials visit th
the place during the verification of his/her
particulars.
After entering all the mandatory fields and uploading the necessary supporting
documents, click
lick on “Show Payment” button.
After clicking the “Show Payment” button, it will open the Confirm
Confi Payment
panel.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed..
Operator can collect the amount from the citizen and submit the request by
clicking on “Confirm
rm Payment
Payment” button.
On confirmation the receipt with the delivery date of the Certificate is generated.
Please note that in case if you do not have sufficient balance with your service
provider (SCA), system will not accept the request.
On submission, by clicking on the “Fa
“Family
mily Membership Application” button, the
request goes to respective MRO
MRO’s workflow for further processing.
Once the request is approved by MRO, and if the delivery type is Speed Post
Local/ Non Local, the Family Member Certificate (For Government Employees)
Employees
will be dispatched through courier to the address provided by the customer.
customer
If the delivery type is s Manual, the citizen can collect the Family Member
Certificate (For Government Employees
Employees) from the franchisee where he/she
applied for the Certificate
18. DUPLICATE
PLICATE VOTER ID CARD – ELECTORAL PHOTO IDENTY CARD
(EPIC)
Electoral Photo Identity Card (EPIC) is mandatory in all the future elections. A
duplicate copy of the EPIC can be obtained through MeeSeva, which valid for
producing before casting the vote durin
during
g election process. This service is enabled
only to those centres who are ready with the below infrastructure.
1. Laser Printer
2. Lamination machine
3. Cutting machine
4. Pouches - Not less than 125 microns (thickness)
5. 80 GSM white paper
Once the franchisee is ready with above infrastructure, the concerned ERO/AERO
shall issue the facsimile and holograms. All operators have to maintain
accountability on the usage of holograms handed over by the ERO/AERO.
Greater Hyderabad
abad Municipal Corporation, known as GHMC, registers and maintains
the Births and Deaths taken place within the GHMC limits. These certificates can be
obtained through MeeSeva.
Category Type :A
Service Charges : Rs 40/-- (Rs 5/- for each additional copy)
Service Level : 15 Minutes
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Type1:
ype1: Entering Acknowledgement Number
Operator can enter “Acknowledgement No” in the textbox
After entering the “Acknowledgement No”, click on “Get Details” button
After clicking on “Get Details” button
Enter all the details such as name, relation, address, mobile number, delivery
type & purpose etc.
Based on the customer request, the delivery option (either Manual or In Person
or Speed Post - Local or Speed Post - Non Local) has to be selected properly
If the delivery type is post - local/ post - non local then, enter the postal details
in the post details panel that is generated as shown below screen
Operator has to enter all the postal details such as door no, locality/ land mark,
district, mandal, village/ ward, pin code & mobile no., along with purpose etc.
The necessary supporting documents as indicated in the service page are to be
collected from the applicant and scanned and uploaded to the system
After entering all the mandatory fields and uploading the necessary supporting
documents, click on “Show Payment” button
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in the Show Payment Screen.
Show the details to the app
applicant and once everything is correct, money can be
collected from the applicant and then click on the “Confirm Payment” button
After clicking on Conform Payment, the Receipt is generated
This process can be followed when the Applicant does not have the
“Acknowledgement Number”
Click on the “search” link as shown in the below screen
Once the search link is clicked a popup window is generated as below
Select “Circle No” from circle drop down list. Like shown in the below
belo screen.
Enter any one of the field details (date of birth, registration number, mother name,
father name etc) for fast accessing of record.
Category Type :B
Service Charges : Rs 110/
110/- (Rs 5/- for each additional copy)
Service Level : 6 working days
Documents Required:
1. Application Form *
2. Original Birth Certificate issues by the Registrar of Births
3. Ration Card/Any Other Residence Proof
4. School Bona fide Certificate
5. Secondary School Certificate (Marks Sheet)
6. Notarized Affidavit (Non
(Non-Judicial Stamp Paper)
7. Any Other Supporting Document
* Denotes mandatory requirement of documents.
Operator has to enter all the postal details such as door no, locality/ land mark,
district, mandal, village/ ward, pin code & mobile no., along with purpose etc.
The necessary supporting documents as indicated in the service page are to be
collected and scanned and uploaded to the system
After entering all the mandatory fields and uploading the necessary supporting
documents, click on “Show Payment” button to get the payment details
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in the Show Payment panel
Operator should show the details and once everything is correct, collect the
amount from the applicant and click on the “Confirm Payment” button
After clicking on Conform Payment, the request goes to the respective AMOH
workflow and the Receipt is generated
Once the request is processed and approved by the concerned AMOH, the
Birth/Death Certificate will be dispatched through courier to the customer’s
custom
address if the Delivery Type is Speed Post Local/Non Local. And if the Delivery
Type Is Manual, the citizen can collect the Birth/Death Certificate from
franchisee where he/she applied for the Certificate.
The operator of the franchise can get the app
approved
roved certificate from the View
Transactions link.
Type2: Process
rocess by using “search” link.
This process can be followed when the Applicant does not have the
“Acknowledgement Number”
Click on the “search” link to get a popup window is generated
Select “Circle No” from circle drop down list.
Enter any one of the field details (date of birth, registration number, mother name,
father name etc) for fast accessing of record.
21. NON-AVAILABILITY
AVAILABILITY CERTIFICATE
Category Type :B
Service Charges : Rs 50/-- (Rs 5/- for each additional copy)
Service Level : 3 working days
Documents Required:
1 Application Form *
2 Original Birth Certificate issues by the Registrar of Births
3 Declaration by Parent(s) attested by two gazetted officers
4 Notary Affidavit on Rs 10/
10/- Non-Judicial Stamp Paper
5 Available Documentary evidences like educational certificates, Election ID
Card, Ration Card, Passport, Driving License and Marriage Certificates are to
be produced
6 A letter from the Hospital Authorities where the Birth has occurred
mentioning the facts
If the delivery type is post - local/ post - non local then, enter the postal details
in the post details panel that is generated as shown below screen
After clicking on Conform Payment, the request goes to the respective AMOH
workflow and the Receipt is generated
The request goes to the respective AMOH workflow.
Once the request is processed and approved by the concerned AMOH, the Birth
Registered Certificate will be dispatched through courier to the customer’s
address if the Delivery Type is Speed Post Local/Non Local.
And if the Delivery Type Is Manual, the cicitizen
tizen can collect the Birth Registered
Certificate from franchisee where he/she applied for the Certificate.
The operator of the franchise can get the approved certificate from the View
Transactions link.
Documents Required:
1. Application Form *
2. FIR*
3. Death Certificate *
4. Report of post Mortem/Panchanama
5. Affidavit on Rs. 10/
10/- Bond Paper *
* Denotes mandatory requirement of documents.
Note: If you want to add details of another family member click on the “Add New
Row” button as in the below screen.
Collect the necessary supporting documents as indicated in the service page and
scan and upload to the system
system.
Note: All the mandatory fields have to be entered; else request will not be
accepted by the system.
Select the Permanent Address of the applicant correctly as the concerned
officials visit the place during the verification of the particulars entered.
After entering all the mandatory fields and uploading the necessary supporting
documents,
ments, Click on “Show Payment”
After Clicking on “Showhow Payment” It will go to Confi
Confirm Payment.
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in the Show Payment Screen.
Operator should show the details and once everything is correct, money can be
collected from the applicant. Click on the “Confirm Payment” button
Once the payment is conf confirmed, the receipt is generated
The request will go to the respective Tahsildar workflow for further processing
Once process is completed successfully, cheque will be issued to concerned
family members and endorsement in case of rejections
Government of AP has upload the students data collecting through schools. This
data is available for providing different certificates like Integrated Certificate,
Certificat
Residence Certificate and Income Certificate.
Category Type :A
Service Charges : Rs30/-
Service Level Agreement: 15 Minutes
Documents Required: 1. Application Form *
* Denotes mandatory requirement of documents.
Type 1
Enter “Student id” in the textbox and click on “Get Details” button
Enter all the Informant details such as name, relation, Ration Cad No, Aadhar
Card No, Address, PIN Code & Mobile no etc.
Based on the request of the customer, the delivery option (either through post
or Manual) has to be selecte
selected. The charges for Postal - Local is Rs. 33/-
33/ and for
Postal - Non Local is Rs. 46/
46/-.
Note: If the delivery type is chosen as post
post-local/post-non
non local then, the Postal
Details panel is activated. Enter all the details carefully
Note: If the “Student Id” is not available, follow the Type 2 procedure
Type 2
Clicking on the “search” link will bring up a Search Student Details window
Enter all the necessary field details (Student Name, Date of Birth, Gender,
Native District, Native Mandal/Municipality, Native Village/Ward etc)
After entering all necessary details, click on “Get Details” button
After clicking on “Get Details” button, the list of records with the particulars are
displayed
Select the required record by checking the check box and click on ”Submit”
button
Afterr clicking on “Submit” button, Student Id is mapped to main window
From this point onwards the steps provided in the ““Type 1” ” process may beb
followed
The process is same for Residence Certificate and Income Certificate
Both, Type 1 & Type 2 are ““Category - A” services.
If the data is not available it shall be ““Category - B” ” service which requires
Tahsildar Processing.
The Pawn Broker has to have license from the Government for lending money. It
can be applied through MeeSeva for the licenses.
Category Type :B
Service Charges : Rs30/-
Statutory Charges: As stipulated
Service Level Agreement: 7 days
Documents Required:
1. Application Form*
2. National Saving Certificate for 10000/-
10000/ in the name of Applicant/Firm*
3. Address Proof*
4. PAN*
5. Copy of Attested Property Documents*
6. Bank A/C statement above 6 months with a min balance of 100000/
100000/-*
7. Copy of Firm Registration
8. Affidavit*
9. Copy of Lease/Rental Document
10. Scanned Copy of Passport size photo*
Page 36 of 38
In District Administration Services Select “Pawn Broker” Service
After selecting the “Pawn Broker” Service in the District Administration
services, Pawn Broker Application Form is displayed.
Enter all the applicant details,
details, Postal details, Shop address details such as
Door No, Locality/Land Mark, District, Mandal, Village/Ward, Pin Code and
Pawn Broker Details such as if the applicant has more than one shop, Shop
Name, Address of each shop… etc.
Based on the customer request, the delivery option (either Manual or In
Person or Speed Post - Local or Speed Post - Non Local) has to be se selected
properly
If the Delivery Type is chosen as post–local/
post post-non-local
local then the Postal
details can also be entered
Collect all the necessary supporting
supporting documents indicated in the service page
and
nd scan and upload to the system
syste
After entering all the mandatory fields and the necessary fields and uploading
the necessary supporting documents, click on “Show Payment” button
After Clicking on “Show Payment” it will show the Confirm
Conf rm Payment panel
Based on the delivery option chosen by the citizen, the service charges are
calculated and displayed in the Show Payment Screen panel
Collect the amount unt from the citizen and submit the he request by Clicking on
“Confirm
rm Payment” button
After the operator submits the request and on confirmation the receipt is
generated along with Date of delivery
On submission, the request will go to respective process workflow for further
processing.
Once the request is approved by the concerned officials, the Pawn Broker
Certificate will be dispatched through courier to citizen’s address if delivery
type was post-Local/
Local/ Post – Non Local or the citizen collect the certificate
from the franchisee where he/she has applied.
Click on “View Transactions”
Select from date, to date, Service type and Transaction id based on the
receipt
Operator can click
lick on “View Transactions button” to get the certifica
Once thehe specified transactions are displayed
displayed, operator
perator can select the
specified transaction
Click on the “Print certificate” button to get the certificate printed
Print Certificate button is enabled only when the Process part is completed.
After clicking on “Print Certificate” button, Money Lending Certificate is
generated in pdf format
Operator can print the above certificate and handover to the citizen.
This service provides features for recording petitions receipt, and issuing
permission for construction on particular land. Any citizen of India holding land is
eligible to avail the service. District Administration is the concerned authority for
providing this service.
Category Type :B
Page 37 of 38
Service Charges : Rs30/-
Statutory Charges: As stipulated
Service Level Agreement: 7 days
Documents Required:
1. Application Form*
2. Sale Deed / Release / Will Gift / Settlement / Partition *
3. Link Documents from 1976 (Attested) *
4. Affidavit on Ten Rupees stamp paper (Notarized) *
5. Site Sketch plan prepared by licensed surveyor *
6. Self addressed envelope with stamp for postage *
* Denotes mandatory requirement of documents.
Note: Select the Permanent Address of the applicant correctly as the concerned
officials visit the place during the verification of his/her particulars.
Page 38 of 38