Key Parameters and Implementation Response

Requirements
 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

Table of Contents

1 Organization of RFP Response ……………….………………………….. 2

2 Proposal Detailed Requirements………………………………………….. 3
3 Documentation………………………………………………………………. 6
4 Project Organization – Roles and Responsibilities …………………...... 8
5 Payment Milestone ………………………………………………………… 9

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 2 of 9

 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

1 Organization of RFP Response

To facilitate a timely and comprehensive evaluation of submitted proposal, it is
essential that the Vendor adhere to the desired response format. TH requires a
standard format for the proposal submitted to ensure that clear, concise and
complete statements are provided from the Vendor in response to requirements
and areas of management concern. TH is not under any obligation to search for
clarification through additional or unformatted information submitted as a
supplement to the formatted response. Where a proposal contains conflicting
information, TH at its option may either request clarification or may consider the
information based on its judgement. The Vendor’s proposal submitted must
adhere to the standard sectional format as indicated below:

Scope of Works Response

 Section 1 -Title Page

 Section 2 - Table of Contents

 Section 3 - Executive Summary

 Section 4 - Proposed Solutions and Scope of Works

 Section 5 – Documentation

 Section 6 – Project Organization – Roles & Responsibilities

 Section 7 – Payment Milestone

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 3 of 9

 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

2 Proposal Detailed Requirements

2.1 Scope of Work Response

2.1.1 Section 1: Title Page

The proposal should include a title page, ‘“Strategic Review and

Proposal on TH’s Back-to-Basic New Business Model”.

2.1.2 Section 2: Table of Contents

The Vendor’s proposal should include a Table of Contents,

which lists the titles and page numbers for each major topic and
sub-topic contained in the proposal

2.1.3 Section 3: Executive Summary

This section should include a summary of the key points and

highlights of the Vendor’s proposal.

2.1.4 Section 4: Proposed Solutions and Scope of Works

Solution Overview

The Vendor should indicate briefly the scope of work of its

proposal to provide the complete services and scope of work.
The Vendor should clearly describe the proposed scope of work,
preferably with the assistance of graphical diagrams.

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 4 of 9

 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

No Solution Description
Component
 The Vendor shall review current TH performance and position
(including key issues and concerns). The objective is to ensure
complete information as reference prior to any further
recommendation and design;

 The Vendor should assess TH strategies, business and operations

vis-à-vis optimal state/best practices (review TH Business Model);
Perform Current
 The Vendor is expected to document the complete information in a
1 State of
format that would be easy to be referenced in a later stage;
Assessment
 The Vendor shall carry out all necessary activities (but is not limited
to) to understand the current business;

 The Vendor must able to identify potential opportunity areas and

improvement need.

 The Vendor shall identify customisation required/ amendment of

current TH Act 535 for the new solution to be deployed in TH.

 The Vendor shall design new business model of TH taking into

consideration of fund administration, hajj management and branch
operations.

 The Vendor must validate and align mandate and objectives of TH;

 The Vendor should be able to define key strategic thrusts/priorities

and to align with current 6 main thrusts;

 The Vendor must identify potential strategic options space for TH in

Develop New taking into consideration of

2 Strategic Business  Fund Administration

Model
 Hajj Management

 Branch Operations

 Governance

 TH Group

 Vendor must understand the 4 main pressures faced by TH to meet

the competing expectations from its depositors as follows:

 Affordable Hajj Package

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 5 of 9

 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

No Solution Description
Component
 Competitive Returns (Hibah Payout)

 Access to savings/withdrawals on demand; and

 High cost of operations

 If needed, the Vendor must perform strategic workshop to select

strategic option for TH based on

 Strategic Fit

 Attractiveness

 Feasibility

 Public Service Obligations

 Details scope of work as follows; -

 Review TH’s existing business position / situation;
 Review TH business model to ensure long-term business
sustainability;
 To design TH’s new business model by taking into
consideration of fund administration, hajj management
and branch operations;
 To explore TH Dual Corporate Function or any similar
setup as per illustration (on top of the current mandate of
TH), including future corporate structure and
organization. Differentiated products offering by targeting
specific depositor segments (new deposit model
concept):

 To evaluate each proposed structure and business

modelling;

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 6 of 9

 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

No Solution Description
Component

 To highlight risk and impact of TH new business model

 Alignment of overall strategic framework and direction for TH’s

future corporate structure
Develop
3 Implementation  To design TH’s new business model framework together with the
Approach quantitative measures / targets for TH to move forward sustainably

 Integrate the plan and requirement in the proposal of TH Back-to-

Basic project with the Modernization of TH Act 1995’s exercise in
which run concurrently.

3 Documentation
3.1 The Vendor is required to provide comprehensive documentation
pertaining to the scope of work, in both soft copy and hard copy. Key
documentations shall include the following (but not limited to):

 Current/Future TH Business Situation

 Current/Future TH Business Processes

3.2 In addition to the listed requirements in the above mentioned

document, the Vendor is to propose any other deliverables which are
not mentioned in this RFP document which are deemed necessary.
The Vendor may also propose alternative recommendations and
provide explanation accordingly.

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 7 of 9

 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

4 Current Organization Setup of TH

4.1 Please include detailed CV of all key personnel especially those with
the domain knowledge and expertise in each of the subject matters
i.e.:-

 Experts in Malaysian GLCs transformation and restructuring

 Experience in the strategic plans or digital transformation

 Strong experience in developing operational model

 Possession of strong knowledge base on up-to-date industry

practice and future trends

 Strong experience in managing complex projects and facilitating

workshops

 Overall relevant project experience in related scope of works

including roles and responsibilities

 Specific role and responsibility in this proposal for TH

 Qualifications.

4.2 Approach and Work plan

4.2.1 In addition to providing a detailed project work plan, this section

should describe each of the proposed activities, tasks, key
milestones and dates.

4.2.2 The Vendor should also include a quality and a risk

management plan, as part of the scope of work.

4.2.3 The Vendor is expected to use Microsoft Project 2013 or similar

application to detail out the list of project activities.

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 8 of 9

 Strategic Review and Proposal on TH’s Back-to-Basic (B2B) New Business Model

5 Payment Milestone
The Vendor must follow payment milestones for the whole duration as
stated in table below. Payment by TH shall be done on a percentage
basis.

No Milestone Percentage
1 Acceptance of LOA 10%
2 Perform Current State Assessment 20%
3 Align of B2B Project with Strategic framework 20%
4 Develop New Strategic Business Model 30%
5 Develop Implementation Approach 10%
6 Documentation 10%
TOTAL 100%

©2020 Lembaga Tabung Haji. All Rights Reserved. Page 9 of 9