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Letter To Senators With Enclosures For Web PDF
Letter To Senators With Enclosures For Web PDF
Dear Senator:
I am writing today with the hope that you will help our organization, the International Organization for
the Family (IOF), with an urgent matter that has recently arisen involving our being targeted for
discrimination by Stripe, our donation processor and the largest private fintech company in the world,
because of our beliefs and our conservative values.
First, however, I would like to express the thanks of IOF and our members for the dedication you’ve
shown to exposing big tech tyranny and viewpoint discrimination against conservative organizations.
Owing to this example, we hope that we can depend on you to try to help us find justice in the present
situation. Briefly, what happened is as follows:
On Friday, December 11th, 2020, at 6:59 AM, Stripe sent an email to me with the subject "Important
Notice About Your Stripe Account" (Enclosure 1, “Notice”). The Notice stated that Stripe would no
longer be accepting payments for our website after December 13, a mere two days hence and a
Sunday. Though formulated personally, opening with the words, “I’m writing to let you know…,” the
Notice was signed simply “Stripe” and came from their general support email address
(support@stripe.com). The Notice specified that we were in violation of the Stripe Services
Agreement, section A.7.b ("Restricted Businesses and Activities") which was linked in a footnote
(Enclosure 2, “Agreement”). However, despite repeated requests from both myself and IOF’s
Executive Director, no further clarification or detail was offered as to what specifically we were
supposed to have done that was regarded as “restricted activity” (Enclosure 3, “Correspondence”).
Throughout our Correspondence with Stripe, we asked for more clarity as to how we were in violation
of the Agreement, but were simply told by Stripe that “[our] business presents a higher level of risk
than we're able to work with.” Yet, Stripe proceeded to request more information about our “business
model” in that very Correspondence, indicating that they had not looked deeply enough at our case
to realize that we are a 501(c)(3) non-profit.
The harm that Stripe’s arbitrary determination has is substantive, as our organization depends
particularly upon recurring monthly donations from several hundred supporters, totaling several
thousands of dollars each month, as the backbone of our operating budget. Stripe stores all our
donors’ credit card data in its own system to which we do not have access, and so there is no
straightforward way for us to simply transfer these donors to another processing service: we
therefore stand to lose thousands of dollars as a result of this punitive and unjust action on Stripe’s
part.
Our organization is in good standing with the Internal Revenue Service, which has certified us with
501(c)(3) status, and we have ECOSOC consultative status at the United Nations. We have held
World Congress of Families gatherings around the world in the past several years at the direct
invitation of world leaders and governors, including the administration of Prime Minister Viktor Orban
in Hungary, of President Igor Dodon of Moldova, and of former Deputy Prime Minister Matteo Salvini
of Italy. We have received support from President George W. Bush and Apostle Dallin Oaks of the
LDS Church; and Governor Gary Herbert of Utah addressed our gathering in Salt Lake City in 2015.
If Stripe is able to engage in this sort of viewpoint discrimination against an organization as reputable
as ours, where will it stop? What group is safe from being excluded from critical financial
infrastructure services simply for holding beliefs that are regarded as inimical to liberal elites?
I ask you sincerely to lend your voice to condemning this travesty and to do whatever is within your
power to investigate whether this is something Stripe intends to do routinely on the basis of partisan
political determinations made arbitrarily within their own Byzantine halls of power.
Sincerely,
Brian S. Brown
President of IOF
Brian Brown Letter to Senators — Enclosure 1: "Notice" — Page 1 of 1
Hi Brian,,
I'm writing to let you know that we are no longer able to accept payments for
profam.org after 2020-12-13. After a recent review of your website and
account information, we've found that your business presents a higher level of
risk than we're able to work with. Specifically, your business is in violation of
our Stripe Services Agreement, section A.7.b ("Restricted Businesses and
Activities") [0].
Additionally, we request that you remove any references to Stripe on your site,
including any code, such as API keys and any plugins [1]. We can provide you
with two days to switch to a new provider. After that, you won’t be able to
accept additional charges on your account, but we will continue making
transfers to your bank account until you receive all of your funds [2].
Regards,
Stripe
[0] https://stripe.com/en-US/legal#service-requirements-limitations-and-restrictions
[1] https://stripe.com/marks/legal
[2] https://dashboard.stripe.com/transfers/overview
a. Compliance with Applicable Laws: You must use the Services in a lawful manner, and must obey all
laws, rules, and regulations (“Laws”) applicable to your use of the Services and to Transactions. As
applicable, this may include compliance with domestic and international Laws related to the use or
provision of financial services, notification and consumer protection, unfair competition, privacy, and
false advertising, and any other Laws relevant to Transactions.
b. Restricted Businesses and Activities: You may not use the Services to enable any person (including
you) to benefit from any activities Stripe has identified as a restricted business or activity (collectively,
“Restricted Businesses”). Restricted Businesses include use of the Services in or for the benefit of a
country, organization, entity, or person embargoed or blocked by any government, including those on
sanctions lists identified by the United States Office of Foreign Asset Control (OFAC).
Please review the list of Restricted Businesses thoroughly before registering for and opening a Stripe
Account. If you are uncertain whether a category of business or activity is restricted or have questions
about how these restrictions apply to you, please contact us. We may add to or update the Restricted
Business List at any time.
c. Other Restricted Activities: You may not use the Services to facilitate illegal Transactions or to
permit others to use the Services for personal, family or household purposes. In addition, you may not
allow, and may not allow others to: (i) access or attempt to access non-public Stripe systems,
programs, data, or services; (ii) copy, reproduce, republish, upload, post, transmit, resell, or distribute
in any way, any data, content, or any part of the Services, Documentation, or our website except as
expressly permitted by applicable Laws; (iii) act as service bureau or pass-through agent for the
Services with no added value to Customers; (iv) transfer any rights granted to you under this
Agreement; (v) work around any of the technical limitations of the Services or enable functionality that
is disabled or prohibited; (vi) reverse engineer or attempt to reverse engineer the Services except as
expressly permitted by Laws; (vii) perform or attempt to perform any actions that would interfere with
the normal operation of the Services or affect use of the Services by our other users; or (ix) impose an
unreasonable or disproportionately large load on the Service.
Brian Brown Letter to Senators — Enclosure 2: "Agreement" — Page 2 of 6
Restricted Businesses
Last updated: October 26, 2020
The following categories of businesses and business practices are restricted from using the Stripe
Service ("Restricted Businesses"). Restricted Business categories may be imposed through Network
Rules or the requirements of our Financial Services Providers. In certain cases, businesses listed below
may be eligible for processing with explicit prior approval from Stripe. Note, however, that businesses
that offer illegal products or services are never eligible to use the Stripe Services. The types of
businesses listed in the right column are representative, but not exhaustive. If you are uncertain as to
whether your business is a Restricted Business, or have questions about how these requirements apply
to you, please contact us.
By registering with us, you are confirming that you will not use the Service to accept payments in
connection with the following businesses, business activities, or business practices, unless you have
received prior written approval from Stripe. It is prohibited to use the Service for any dealings,
engagement, or sale of goods/services linked directly or indirectly with jurisdictions Stripe has
deemed high risk, such as Cuba, Iran, North Korea, Crimea Region, and Syria.
If you have any questions about supported businesses, don't hesitate to get in touch.
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 1 of 13
Hi Brian,,
I'm writing to let you know that we are no longer able to accept payments for
profam.org after 2020-12-13. After a recent review of your website and
account information, we've found that your business presents a higher level of
risk than we're able to work with. Specifically, your business is in violation of
our Stripe Services Agreement, section A.7.b ("Restricted Businesses and
Activities") [0].
Additionally, we request that you remove any references to Stripe on your site,
including any code, such as API keys and any plugins [1]. We can provide you
with two days to switch to a new provider. After that, you won’t be able to
accept additional charges on your account, but we will continue making
transfers to your bank account until you receive all of your funds [2].
Regards,
Stripe
[0] https://stripe.com/en-US/legal#service-requirements-limitations-and-restrictions
[1] https://stripe.com/marks/legal
[2] https://dashboard.stripe.com/transfers/overview
[K7G60O-GVVQ]
We are not engaging in any content in violation of section A.7.b. This is an error. I need to speak to someone ASAP.
Thanks,
Brian
--
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Wash 3
m. +1
Virus-free. www.avg.com
Virus-free. www.avg.com
Brian S. Brown
President, National Organization for Marriage
17 D Street, SE, #1
Washington, DC 20003
tf.: (888)-894-3604
m:
www.nationformarriage.org
Virus-free. www.avg.com
Hello there,
I hope this email finds you well. I understand you are reaching out to us regarding your account rejection. I
will assist you on this matter today.
It looks like we could use some clarification on your business model in order to do a secondary review of
your business and account. Could you please provide me with a laymen's summary of how your business
operates? Assume you're explaining your business to someone with no experience in your field, so we can
make sure we have a clear understanding.
Have a lovely day, I'll be waiting for any updates on your end.
Best,
Sam
Dear Sam,
The International Organization for the Family registered US-based charity under 501 (c) 3 based in both Rockford, Illinois and
Washington, DC. We have United Nations ECOSOC consultative status. We put on the annual World Congress of Families and
have had letters of support from President Bush and many other dignitaries. We do not engage in any unlawful activity and
condemn all violence. We do not operate in any countries listed under prohibited countries. But we are active all around the world.
We have news sites in multiple countries. We also have partners all around the world.
Thanks,
Brian
--
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Washi 3
m. +1 (
Virus-free. www.avg.com
Virus-free. www.avg.com
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 4 of 13
Stripe Support <support@stripe.com> Fri, Dec 11, 2020 at 12:28 PM
Reply-To: Stripe Support <support@stripe.com>
To: Brian Brown >
Hi there,
Thanks for getting in touch with us, we really appreciate you taking the time to bring this to our attention. I
understand how such a notification about your account can be startling and I’ll do my best to shed some
light on this concern.
Although we appreciate your business and for choosing us as your payment’s processor, based on our local
regulatory and commercial partnerships requirements, we won’t be able to continue working with you at this
time. We understand that this isn’t the most convenient way and I wish I could come with better news, but
our hands are tied and there’s no leeway here.
Stripe is required by law to complete what's called a KYC (Know Your Customer) survey for every business
that signs up with us, regardless of how many transactions they've processed. This involves completing in
depth reviews of every single business, including what you're selling, how you intend to sell it, your own
description of your products and services, your website, and other details. We use all of this information to
determine how risky a business is.
I'm afraid we can't offer much in the way of specifics regarding our review process for the sake of security,
but please rest assured that we did a thorough review of your business and tried our hardest to continue
working with you.
We hope to be able to extend our services to businesses like yours in the future. While we work to push the
boundaries of the industry, I hope you're able to find a processor that can work with you, and help you scale
your business to its full potential. With this in mind, if you have any questions or concerns for us, please
don't hesitate to send those along.
My warmest regards,
Sam
Brian S. Brown
President, National Organization for Marriage
17 D Street, SE, #1
Washington, DC 20003
tf.: (888)-894-3604
m:
www.nationformarriage.org
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 5 of 13
Virus-free. www.avg.com
We have monthly donors that rely on this. We complied with every aspect of the user agreement. It is completely unacceptable
that you would kick us off of this when we have used Stripe for years and complied with all rules. Please move this to a manager.
We have been a part of hearings in Congress on the targeting of conservative groups, now it looks like big tech is targeting us.
We need immediate access on how to transfer all of our monthly donors to a new processor. Immediate.
Brian
--
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Washington, DC 20003
m. +1
Virus-free. www.avg.com
Virus-free. www.avg.com
Hello there,
Thank you so much for bringing your concerns into our attention.
We understand how frustrating this notice can be, unfortunately, as mentioned before for one of our agents,
due to our KYC (Know Your Customer) Policy, we won't be able to keep making business with this particular
account.
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 6 of 13
We have evaluated your account and determined the business presents a higher level of risk than we are
willing to support. Furthermore, as you may already know from your review of the Stripe Services Agreement,
Stripe may close your account at any time, for any reason, by providing you notice.
https://stripe.com/legal#termination
If you need an alternative payment processor, we recommend considering PaymentCloud, who are able to
work with many businesses we're not able to support:
https://paymentcloudinc.com/stripe/
I'd like to apologize on behalf of Stripe for the inconveniences this decision might have caused on your
business, however, if there's anything else you might need, please let us know, we'll be happy to assist you.
Best,
Karen, Team Leader
Hi there,
Thanks for getting in touch with us, we really appreciate you taking the time to bring this to our
attention. I understand how such a notification about your account can be startling and I’ll do my
best to shed some light on this concern.
Although we appreciate your business and for choosing us as your payment’s processor, based on
our local regulatory and commercial partnerships requirements, we won’t be able to continue
working with you at this time. We understand that this isn’t the most convenient way and I wish I
could come with better news, but our hands are tied and there’s no leeway here.
Stripe is required by law to complete what's called a KYC (Know Your Customer) survey for every
business that signs up with us, regardless of how many transactions they've processed. This involves
completing in depth reviews of every single business, including what you're selling, how you intend
to sell it, your own description of your products and services, your website, and other details. We
use all of this information to determine how risky a business is.
I'm afraid we can't offer much in the way of specifics regarding our review process for the sake of
security, but please rest assured that we did a thorough review of your business and tried our
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 7 of 13
hardest to continue working with you.
We hope to be able to extend our services to businesses like yours in the future. While we work to
push the boundaries of the industry, I hope you're able to find a processor that can work with you,
and help you scale your business to its full potential. With this in mind, if you have any questions or
concerns for us, please don't hesitate to send those along.
My warmest regards,
Sam
Hello there,
I hope this email finds you well. I understand you are reaching out to us regarding your
account rejection. I will assist you on this matter today.
It looks like we could use some clarification on your business model in order to do a
secondary review of your business and account. Could you please provide me with a
laymen's summary of how your business operates? Assume you're explaining your business
to someone with no experience in your field, so we can make sure we have a clear
understanding.
Have a lovely day, I'll be waiting for any updates on your end.
Best,
Sam
[K7G60O-GVVQ]
Hello there,
If you're inquiring about your remaining funds after your account rejection, they will be rolling as scheduled
in your Dashboard. I can see you have upcoming payouts on December 14th and 15th.
On the other hand, we're really sorry but we are unable to keep your account working at this moment. We
hope to expand our business in the future.
Best,
Karen, Team Leader
Hello there,
Thank you so much for bringing your concerns into our attention.
We understand how frustrating this notice can be, unfortunately, as mentioned before for one of our
agents, due to our KYC (Know Your Customer) Policy, we won't be able to keep making business with
this particular account.
We have evaluated your account and determined the business presents a higher level of risk than we
are willing to support. Furthermore, as you may already know from your review of the Stripe Services
Agreement, Stripe may close your account at any time, for any reason, by providing you notice.
https://stripe.com/legal#termination
If you need an alternative payment processor, we recommend considering PaymentCloud, who are
able to work with many businesses we're not able to support:
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 9 of 13
https://paymentcloudinc.com/stripe/
I'd like to apologize on behalf of Stripe for the inconveniences this decision might have caused on
your business, however, if there's anything else you might need, please let us know, we'll be happy
to assist you.
Best,
Karen, Team Leader
Hi there,
Thanks for getting in touch with us, we really appreciate you taking the time to bring this to
our attention. I understand how such a notification about your account can be startling and
I’ll do my best to shed some light on this concern.
Although we appreciate your business and for choosing us as your payment’s processor,
based on our local regulatory and commercial partnerships requirements, we won’t be able
to continue working with you at this time. We understand that this isn’t the most convenient
way and I wish I could come with better news, but our hands are tied and there’s no leeway
here.
Stripe is required by law to complete what's called a KYC (Know Your Customer) survey for
every business that signs up with us, regardless of how many transactions they've
processed. This involves completing in depth reviews of every single business, including
what you're selling, how you intend to sell it, your own description of your products and
services, your website, and other details. We use all of this information to determine how
risky a business is.
I'm afraid we can't offer much in the way of specifics regarding our review process for the
sake of security, but please rest assured that we did a thorough review of your business and
tried our hardest to continue working with you.
We hope to be able to extend our services to businesses like yours in the future. While we
work to push the boundaries of the industry, I hope you're able to find a processor that can
work with you, and help you scale your business to its full potential. With this in mind, if
you have any questions or concerns for us, please don't hesitate to send those along.
[K7G60O-GVVQ]
Dear Karen,
No, I am speaking about our subscriptions. You gave us two days to change a processor with no warning or notice. We want all of
our subscriptions shifted to PayPal Prop Manager. You wrote to us on a Friday morning saying we had to to shift. You have two
days to make sure that our monthly subscriptions continue to be processed.
You will be receiving a more formal legal letter from us. We have broken no aspect of the user agreement, however you are
breaking the agreement by freezing a good account with no notice and giving us two days to get our subscription information
into a new service. I suggest you move this up the chain. We are contacting our representatives in Congress about this.That is
not a threat, that is a reality. As I stated earlier, we have already had experience with the targeting of conservatives by powerful
tech organizations. We will assert all relevant legal rights in this matter.
Yours,
Brian
--
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Washington, DC 20003
m. +1
Hello there,
I understand how frustrating this situation can be, if you'd like, we can see if there's a possibility to extend
your transition out period for a while longer.
On the other hand, as mentioned before, you can see our Termination Policies in the following link:
https://stripe.com/legal#termination
Please remember you signed for those policies when you accepted our Services Agreement:
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 11 of 13
https://stripe.com/legal
Best,
Karen, Team Lead
Hello there,
If you're inquiring about your remaining funds after your account rejection, they will be rolling as
scheduled in your Dashboard. I can see you have upcoming payouts on December 14th and 15th.
On the other hand, we're really sorry but we are unable to keep your account working at this
moment. We hope to expand our business in the future.
Best,
Karen, Team Leader
Hello there,
Thank you so much for bringing your concerns into our attention.
We understand how frustrating this notice can be, unfortunately, as mentioned before for
one of our agents, due to our KYC (Know Your Customer) Policy, we won't be able to keep
making business with this particular account.
We have evaluated your account and determined the business presents a higher level of risk
than we are willing to support. Furthermore, as you may already know from your review of
the Stripe Services Agreement, Stripe may close your account at any time, for any reason, by
providing you notice.
https://stripe.com/legal#termination
https://paymentcloudinc.com/stripe/
I'd like to apologize on behalf of Stripe for the inconveniences this decision might have
caused on your business, however, if there's anything else you might need, please let us
know, we'll be happy to assist you.
Best,
Karen, Team Leader
[K7G60O-GVVQ]
Dear Karen,
You can send that termination agreement until the cows come home. It does not change anything.
You have an obligation to prove that we have somehow broken the user agreement. You have not.
We have done nothing wrong, and now you are interfering with our ability to conduct our non-profit operations.
There is absolutely no way that it is ethical or legal for you to give us two days to move our subscriptions. Any attempt to suspend
our subscriptions on Sunday will be treated as breach of contract. You must give us a reasonable amount of time to move these
to a new service, which we are prepared to do, though it is completely unjust and wrong.
Yours,
Brian
--
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Washington, DC 20003
m. +1
The prior email serves as formal notice that we wish to transfer our monthly subscriptions.
--
Brian Brown Letter to Senators — Enclosure 3: "Correspondence" — Page 13 of 13
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Washington, DC 20003
m. +1
Again, we need to initiate the process to receive our subscription data to transfer to Paypal Pro Payments. We need to receive
our data. We are going to need more time than two days to transition the subscriptions.
Thanks,
Brian
--
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Washington, DC 20003
m. +1
You have now stopped our monthly subscriptions after two days' notice that you were removing our account. This is completely
unacceptable.
We have the right to have all of our monthly subscriptions transferred to our new service. Please get the encrypted account
information ASAP.
Brian Brown
--
Brian S. Brown
President, International Organization for the Family
17 D Street, SE, #1
Washington, DC 20003
m. +1
Brian Brown Letter to Senators — Enclosure 4: Letter of Support from President Bush