Call Center Concepts & Definition.

A call center is a centralized office used for receiving or transmitting a large

volume of requests by telephone.
Source – Wikipedia.
Call Center equipment's & items

 You will need furniture tables and chairs arrangement in a such a way that
agents don’t interfere with each other.
 Select a room or hall for call center setup that has less noise or interruptions.
 Phones lines depends on the size of your call center.
 Modern call center will require the computer terminal for each agent.
 Headphones
 Phones terminal either software based or hardware.
 Screen display for monitoring on going calls and statistics.