Situation 1

student A (cliente está molesto con el vendedor)

student B (vendedor)

A. Hello, good morning miss.

B. good morning, how can we help you?

A. I had a problem with the shoes I bought yesterday. You sold me the wrong

size for these shoes.

B. You're right, a thousand apologies, if you want, we can change them for

another size.

A. I am very dissatisfied with the shoes you sold me. Because these shoes are

damaged from the sole.

B. Please accept my apologies for all the inconveniences. Do you want me to

change them for one of your size and check that everything is fine?

A. Yes, of course I do, and I need to get other shoes for my sister.

B. Okay, what is your size to find the same shoes.

A. I wear size nine in sneakers.

B. Okay, we have those same ones in three different colors, I don't know if you

prefer to wear the same color or do you want another?

A. I prefer it to be the same color.

B. Excellent, here they are if you like you can carve them without any

inconvenience.
 A. Thanks, these do suit me.

B. Okay and what are the shoes you want to get for your sister?

A. I want these same shoes but in blue and size eight.

B. Sure, right now I'm looking for them in size eight. Here are the shoes, if you

like we can go to the checkout to make the change and pay for the other pair of shoes.

A. Ok, I hope I will not have problems with these shoes again, because I will

ask for a refund and I will not buy from here again.

B. I apologize for all the problems, any inconvenience please let us know.

A. Okay, I'm not sure if my sister would have those shoes because I'm not sure

what size she is.

B. If you want, you can come and replace them with another size if they do not

fit.

A. Yeah that's what I'm thinking, but I was thinking of giving them away for her

birthday. She can come to change them, right?

B. Of course, you only have to bring the receipt to verify the purchase.

I just have to clarify that you only have thirty-one days to change them.

A. Ok, thanks for your help.

B. To you for your understanding and sorry for the problem with the shoes, we

are always here to serve you with the shoes, we are always here to serve you.

Situation 2

Student A (es un cliente que se queja)

 student B (vendedor arregla el problema)

A. Good Morning.

B. Hello, good morning, how can we help you?

A. I have a problem with my car, a few weeks ago I bought a car here and I had

some problems during the time that I used it.

B. What kind of problems do you have with the car?

A. Hmm let me see, the first problem I had is that the brakes don't work well.

Also, the engine makes a horrible noise.

B. Yes, I can see the problem. If you like, we'll see it right now in the company's

workshop.

A. I think it's a good idea. Now that I remember one of the headlights on the car,

sometimes it doesn't work.

B. Ok right now we see what you have, if you like, you can accompany me to

the workshop to review it. Please let's go.

A. Honestly, I have been very upset and dissatisfied with the car they sold me.

B. We are very sorry, this type of inconvenience does not usually happen.

A. This has never happened to me, imagine buying a new car that is more

damaged than my previous car.

B. Yes, we understand, we will take into account your comments since we do

not want this situation to happen again.

A. I suggest you check the car you sell very well because I need my car as soon

as possible, I can't be coming back for the car again. I need to go to work.
 B. Yes of course, we assure you that this problem will not happen again with

the car since we will make sure that everything works well.

A. Well, thank you very much for that.

W. Well, in the workshop they say they have to replace a piece. If you agree,

we will repair it for free.

A. I would rather change the car for a new one or get my money back.

B. ok no problem, if you prefer, we can change it for another. The change will

not have any additional cost.

A. So I prefer another new car but of a different color.

B. Excellent. We changed it and apologize for all the inconvenience. If you want,

we will see a new car.

A. Yes of course, I don't have much time, I need to see them, please.

B. We have that same car in three different colors, we have it in gray, red and

dark blue.

A. I like the color red, but I don't like the color of the interior.

B. We also have car seat covers for sale in all the colors you want.

A. Oh great, but I really don't like the fabric of the seat covers, so I'll choose

another car.

B. Oh okay, if you want you can see these other cars.

A. ohh Awesome, I love this gray car, it's everything I was looking for.
Situation 3

A. How can we get help?

B. I could call my car insurance and see if there is any kind of support available

for us right now.

A. Do you think your insurance will apply to this kind of situation?

B. Yes it does and the least they could do is send a crew to support us

B. Where should we take the car?

A. Well the best idea right now is to get this car out of the highway

B. Yeah, I guess you are right too many cars going too fast can be dangerous.

We should look for a motel and park the car there for the night

A. Has this happened to you before?

B. A couple of times. the only difference is that it was not on the highway. Is this

the first time this happens to you.

A. Yeah that's why I'm so nervous

B. Who should I call for help?

A. Are your parents available?

B. No they are out of town for the weekend, but my brother is home I could ask

him if he can come help us.

A. Do call him if he doesn't answer I can call my boyfriend and see if he can

help us out

A. What do you think is wrong with the car?

 B. I don't know but I'm sure it's not a flat tire. Do you have any ideas on your

mind of what it could be?

A. I think the fuel pump may have failed us

Situation 4

A. What would you do if you found a fat wallet on the street?

B. I try to contact the owner by checking his ID and any other type of information

he or she may have on his or her wallet. What about you would you keep the wallet?

A. I think I do the same as you. One thing, I'm sure about is that I wouldn't go

to the cops to hand the wallet. I just don't trust them. I feel they would keep the money

for themselves.

B. Yeah, I do feel the same way

B. If you had the chance to be born again in which country would you like

to be born?

A. If I had the chance I would like to be born on South Korea. I just feel a

connection with the culture and the people and even though I don't live there I'd love

to. What about you?

B. If I had the chance I'd still like to be born in Honduras. I just don't see myself

living in another country with another culture.

A. If you could travel back in time where would you go?

B. If I could travel back in time, I'd travel back to my high school years because

I really miss my friends. What about you?

 A. I travel back to the 1900 around 1920s and maybe make a big invention the

changes the course of history so my name becomes famous in the future and I can

find myself in history books.

B. If you could start over your life, what would you change?

A. The only thing I would change is the amount of time I spend with my mom I'd

love to have more of that time. What would you change?

B. I think I push myself to get better grades in high school. I feel like I could

have done way better

A. Interesting

A. What would you do if you were stranded on a deserted island which

three things would you like to have with you?

B. First thing I would do is try to calm myself down look for some food and start

thinking of a way to get back home. And the three things I'd like to have are a lighter

a knife and a radio. The lighter because I can't make fire by myself the radio to try to

communicate with other people and the knife to cut wood and try to make a boat. What

about you?

A. The first thing I would do is search for some food and try to get somewhere

safe. The three things I would like to have are a hatchet a radio and a blanket. The

hatchet to hunt and collect wood. The blanket to sleep warm every night and the radio

to talk to you when I'm bored.

B. Hahaha. Very funny

B. If you could be an animal for one day what would it be?

 A. I would be at kangaroo because I think kangaroos are funny and they have

a bag on their belly.

B. Yeah, I have heard that that back is the one that used to carry their babies

A. That's the one what about you what animal would you be?

B. I'd be a pelican because I like the sea and I'd like to see how it looks from

the sky. Plus, I love seafood so I would be eating fish and other animals all day long.

A. I didn't know you liked seafood that much neither the sea.

B. I don't usually mention it because seafood is expensive.

A. I agree

A. How long would you like to leave if you had the choice?

B. I think it wouldn't want to live more than what I need to. If I lived for a longer

period, I would have to see all my loved ones leave me. And I think that would give

me the worst feeling ever.

A. I see what you mean, and I agree on the idea of just living what you need to

live and not living a daily more than what you should.

B. If you had a god-like power how would you change the world?

A. if I had a god-like power I would like it to be sausage vision that way I could

feed the hungry with it and end world hunger.

What about you?

B. My godlike power would be to control nature and with it I would make plants

grow faster on places impacted by deforestation.

 A. Sounds great but not as great as my sausage vision!

A. If you had three wishes what would you wish for? Why?

B. I would wish to have more wishes and if any case I couldn’t wish for that I

would wish that the genie didn't know how to count. Or wish that the genie would forget

I wished something after the first wish.

A. Interesting, I would wish to always have a 99% discount on flights. My second

wish would be to earn 30 times more money than what I am earning right now. And

my third wish would be that flights would take 10 times less time to get you to your

destination.

B. You really are into the idea of traveling right?

A. That's the only thing I wish for

B. If an alien spaceship invited you for a ride would you go? Why or Why

not?

A. I am going to have to say no I have heard stories about people who get

kidnapped by aliens and end up crazy or missing an organ. What about you which you

risk yourself to it?

B. I would totally go. Just imagine what if they take me on a ride to see the

whole galaxy! I guess I would still be afraid of them experimenting with me but the idea

of going to space it's much bigger than that.

A. Man you are brave! I would not press myself to that, not even to go to the

Moon which is right here

A. If you were born 50 years earlier, how would your life be different?
 B. Well we would not have all the technology we have today. No computer no

cell phone no Internet and the medicine field wasn't that good either so I could say my

life quality would go down.

A. I'm going to agree on that! If I had to choose, I would just wish to be born the

exact same time again

B. And you know there were so many conflicts 50 years ago.

A. Yeah there were a lot of colonial and civil wars

B. What would you do if you only had one day to live?

A. I think I would spend the whole day with my family and my loved ones. they

are going to miss me, and I'll miss them too so why not spend my last day with them.

What would you do?

B. I think it would do the things I like the most and visit the places I like. I would

also question myself if I did enough in my life.

A. Yeah, I think that would come up to my mind as well.

Situation 5

A. What would you do if another student asks to copy your homework?

J. I would tell him no because I could get in trouble as well if the teacher found

out that both of our works look the same.

A. Yeah that happened to me once. I gave a classmate the copy up the

homework because he was desperate and wouldn't stop bothering me about it. The

next day after that the teacher called us both and ask who had given the copy to the
other one. Thankfully he was honest enough to say what happened and took full

responsibility for it. Obviously, I ended up in trouble either way.

J. See that's exactly why I don't like to give copy to my classmates. You never

know what can happen, and it's better for them to do their own stuff even if it's not

perfect.

J. What would you do if you were bullied at school or work?

A. If I was bullied, I would immediately report the person with a superior or

supervisor available. I wouldn't wait for an explanation on their side I would just go

ahead and report them. What about you? what would you do?

J. I think I would believe them back. I know being a bullet is not the best thing

in the world it is actually one of the worst things but if he wants to fight, I'm going to

fight back. Fighting fire with fire.

A. Wow I didn't know you were such a hothead!

J. Yeah if they start bothering me it won't take too long until I get sick and tired

of it. And then I will answer back.

A. What would you do if you got lost in the forest at night?

J. I would not complicate myself. The first thing I would do is send the location

to my parents through my phone.

A. But what if you didn't have your phone or what if your phone was not

charged?

J. I would climb up a tree and wait till it becomes tomorrow so I can start

looking for some help in the morning.

 What would you do?

A. Just the same as you send the location to my parents or my boyfriend. I

would also call the police or 911 to let them know I'm lost

J. What would you do if someone stole your bicycle?

A. Just like in the movies, I would run and chase him until I tackle him.

J. I would throw him anything on my sight. Like a rock or something and try to

make him fall down.

A. What if he got away?

J. I guess I would end up reporting him to the cops, although I don't think that

will be very useful.

A. Yeah, I think you're going to waste your time reporting that but you still

should.

A. What would you do if you saw a friend stealing something?

J. If I saw a friend stealing, I would ask him why he is doing that and if he has

any need for him to steal.

A. Really. I think I would stay quiet without saying anything.

J. Yes of course because if he is a very close friend if I would ask him.

A. If you are right, on second thought if I saw my friend stealing something, I

think I would think that something is happening to her because people sometimes

have bad habits since they were children.

J. Yes, or maybe you are going through a bad moment and the best thing you

can do as a friend is to help a friend who needs our help.

 J. What would you do if you were stuck in lift?

A. I have thought about that several times but, if I were stuck in the lift, I think I

would panic but if I am alone, if there was another person maybe not

J. Really, if I were stuck in the lift, the first thing I would do is touch the yellow

emergency button.

A. Is true, I didn’t remember that there was an emergency button in the lift.

J. Yes of course there is.

J. What would you do if your mobile phone fell in the toilet?

A. I wouldn’t even want to think about it, but if my phone fell in the toilet, I would

clean it up and put it to dry on rice.

J. Really, and does if really dry on rice?

A. Honestly, I don’t know but I would try. And you What would you do?

J. Let me see, if my phone fell in the toilet, I would clean it too and if it doesn’t

work, I would take it to repair somewhere.

A. Ahh ok.

J. Yes, if not on rice too. hahaha

J. What would you do if a friend or relative stole money from your wallet?

A. Let mi think, if a friend or relative stole my money from my wallet, I would

claim or ask for my money back. But it happened to me once that a cousin stole some

things from me, and I later realized it but never said anything to her.

J. Really! Oh no! that ugly, that someone from your own family does that to you.
 A. Yes! And I think she never really knew that I realized it. And you what would

you do, If a friend or relative stole money from your wallet?

J. If a friend or relative stole my money from my wallet, I would try to find out if

that person really did it and why? People have to change that attitude if we keep quiet,

they will do it!

A. If you’re right I didn’t think about it.