Dialogues 1

S: Good night

M: Night, can I help you?

S: yes I want to complain, I have been waiting for the doctor for a long time to check my
child's illness. The one who promised that from this afternoon would come to check on my
child's condition, but even now I have been waiting for the doctor to come.

M: I'm sorry for the inconvenience, okay I will try to contact the doctor so they come right
away

S: okay I will wait for further news

M: Okay don't worry and once again we apologize for the inconvenience

Dialogues 2

Visitor: Excuse me

Nurse: Yes, how can I help you?

Visitor:Can you please tell me where is intensive care unit?

Nurse: Please, keep going until you find the ICU waiting room, there you turn left. intensive
care room is behind the ICU waiting rom.

Visitor: okay, thanks.

nurse:You're welcome