RESUME

Thakur Jasbir Singh

Mailing Add: Block no- 29/1-B P&T quarters

Type-2
Near BSNL park Kali Bari Marg
NEW DELHI (110001)

E-mail: jasbir397@gmail.com
Mobile: (+91) 8802385845

CAREER OBJECTIVE:

To work for a professional organization with a job profile that creates an opportunity
for the growth in professional & social responsibilities & to be the part of the team that works
dynamically for the growth of the organization, which provides ample opportunities for
learning and growth.

EDUCATION QUALIFICATION:

➢ Graduation in Bachelors of Hospitality (2012-2015) from Amity University.

➢ Passed XII from CBSE board in 2012.

➢ Passed X from CBSE board in 2010.

COMPUTER SKILL

➢ Operating systems: Windows 2000/XP/7/8.

➢ Packages: MS Office 2007

➢ Others software’s

ACHIEVEMENTS:

➢ First Position in GEOGRAPHY in XIIth (2011-2012)

➢ Awarded Second prize in football competition organised by RWA.
➢ Certificate of Appreciation In Amity Youth fest 2013.
➢ Certificate of Recognition In Human Value Quarter 2014 By Amity University.
➢ Excellent Performance in Activity Related to Placement &Industry interaction.
TRAINING EXPERIENCES:

➢ Completed 6 month (22 week) training with THE LEELA PALACE from 03/06/2013
to 02/11/2013.

WORK EXPERIENCES

➢ Presently Working with Property Solutions India Private Limited (PSIPL)

AS FACILITY EXECUTIVE AT (HDFC ERGO GICLTD)
7th SEPT2019

➢ Role &Responsibility

• Manage day to day facility operations from soft service perspective

• Manage vendors and staff deployed at site

• Make Daily Reports of Attendance, Consumable Report, and Incident Report &
Clients Meeting Tracker.

• Reporting to the client on daily and weekly basis

• Work closely with finance to ensure vendors are paid on time

• Conducting compliance audits and ISO audits on behalf of clients.

• Able to lead, guide and motivate for Entry level & Middle level staff.

• Maintaining relationship with quality vendors that they are reliable and cost effective

• Handling employees queries and resolving them in a professional manner

.
• Dealing with housekeeping staff, housekeeping managers also must handle in-service
and orientation training to explain work procedures and policies to personnel in
addition to showing them how to use and care for equipment

• Supervise and check the cleanliness of the surrounding area

• Maintain appropriate stock levels of all consumables to ensure smooth operations &
escalate in time to achieve availability of stocks.

• Maintain appropriate levels of Petty cash to support FM operations.

• Maintain the logbooks, checklists and PPM schedules for all M & E installations

• Manage Downtime/ Breakdowns

• Responsible to handle the shifts independently on all Engineering related matter

 ➢ Sodexo Facility Management India Pvt LTD
As Front Office Executive AT (HDFC ERGO GICLTD ) 3rd OCT 2018to
7th SEPT2019

➢ Role &Responsibility

• Keeping the office premises neat and Clean by taking rounds. (Morning.Afternoon.
Evening)

• Receive incoming calls and emails take messages .respond appropriately to the
concerned department

• Handle requests .feedback and queries.

• To ensure all office equipments are maintained perfectly and working condition, and
AMC's for the Same are entered into with service provider wherever necessary,

• Maintain Training Records (Sodexe Dept.)

• Lead and manage Sodexo Team.

• Provide Admin support to the departments as desired,

• Maintain Room Booking Record.

• Maintain proper record of IN/OUT Courier

• Maintain daily report about consumption of pantry and housekeeping product

• Handling chemical consumption of housekeeping & preparing inventory

• Cafeteria consumption maintaining hygienic in all area

• Vendor management and coordination

ACHIEVEMENTS
➢ Awarded R&R(Rewards &Recognition) Month of Jan 2019
➢ GIP(The great India Place)& Gardens Galleria Mall (Entertainment
City Limited) As Mall Supervisor 10Th June2016 to 3rd oct2018
(2yr&7months)
➢ Role &Responsibility

• Meeting and greeting the customers answering their query regarding brand
promotion

• Regular meeting with all other staff to discuss on the issues Checking for all the
services
Whether they are following the standard operating procedures or not

• Taking care and follow ups of the overall technical, safety and soft services issues in
the mall on daily basis.

• Investigate complaints, disturbances and violations and resolve problems following

management rules and regulations

• Ensuring all guests queries are handled with utmost importance.

• Overall responsible for all operations for smooth functioning of the floor.

• Vendor management and coordination for in mall branding, events, décor etc.
• Handling customer complaints &crises, and working on solving them on priority.
• Monitoring and maintaining the mall Loyalty Program software, basic knowledge of
software and its functions.
• In charge & supervision of Information Desk, Food Court, Car Parking, Security,
House Keeping, Maintenance etc.
• Deliver &facilitate training session with different department like
(HK,security,Engg,Fire) etc

• Conduct periodic training audits to improve the services standard

• Organize role play activity to simulate difficult situation ( how to handle guest
complaint& resolve them )

ACHIEVEMENTS
➢ Awarded Employee of the month (Month of March 2017)
➢ Awarded Employee of the month (Month of August 2017)
➢ Awarded Employee of the month (Month of Septmber 2018)
PERSONAL SKILLS:

➢ Hard worker, Ambitious

PERSONAL PROFILE:

Name : Thakur Jasbir Singh

Father’s Name : Mr. Subhash Prasad
Mother’s Name : Mrs. Chandrawati Devi
Nationality : Indian
Gender : Male

Marital Status : Single

Date of Birth : 3rd Apr 1994
Hobbies : Listening music.
Languages Known : English and Hindi

STRENGTH

➢ Positive Thinking

DECLARATION:

I do here by declare that all the information given above is true to the best of my knowledge
and belief. I will do the job with better sense of responsibilities and always endeavor to make
positive contribution and prove myself to be an asset to the organization which employs me.

Date: Thakur Jasbir Singh

Place: